Compare MSG91 and Twilio 
- Users report that Twilio excels in "Communication Varieties" with a score of 8.4, allowing for a diverse range of messaging options, while MSG91 falls short with a score of 6.7, limiting users' ability to engage through various channels.
- Reviewers mention that Twilio's "API Call Speed" is impressive at 8.3, providing quick responses for developers, whereas MSG91 outperforms in this area with a score of 8.9, indicating faster API interactions that can enhance user experience.
- G2 users highlight that Twilio's "Ease of Integration" is rated at 8.2, making it relatively straightforward to incorporate into existing systems, while MSG91's score of 8.1 suggests a slightly less seamless integration process.
- Users on G2 note that MSG91 shines in "Ease of Setup" with a score of 8.8, making it easier for new users to get started compared to Twilio's score of 7.9, which indicates a more complex initial setup process.
- Reviewers mention that both platforms have similar "Quality of Support" ratings at 8.0, but MSG91's "Community Support" score of 7.6 is notably higher than Twilio's 6.8, suggesting a more robust user community for assistance.
- Users say that Twilio's "Product Direction" score of 8.5 reflects a strong commitment to innovation and future development, while MSG91's score of 7.8 indicates a more cautious approach, which may affect long-term user satisfaction.
Support from Mr. Hardik is really great! They helped us with basics. And now we're using their API for OTPs. The dashboard is easy to use. Love the simplicity.
Tech Support sucks. They will give you false deadlines to resolve the issue and All the time same excuse."We are working with our backend team regarding the issue". I don't understand how many years they will resolve the issue. Worst You can't contact them...
Twilio is simply amazing. In a matter of a few minutes you can integrate a complete SMS & Phone solution into your app. The documentation is very complete, the guides goes from the very basic to advanced setups and the community around Twilio are very...
Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US...
Support from Mr. Hardik is really great! They helped us with basics. And now we're using their API for OTPs. The dashboard is easy to use. Love the simplicity.
Twilio is simply amazing. In a matter of a few minutes you can integrate a complete SMS & Phone solution into your app. The documentation is very complete, the guides goes from the very basic to advanced setups and the community around Twilio are very...
Tech Support sucks. They will give you false deadlines to resolve the issue and All the time same excuse."We are working with our backend team regarding the issue". I don't understand how many years they will resolve the issue. Worst You can't contact them...
Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US...
