Compare Bird and Twilio 
At a Glance
Market Segments
Small-Business (77.6% of reviews)
Small-Business (50.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Bird
Star Rating
(71)3.9 out of 5
Market Segments
Small-Business (77.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BirdTwilio
Star Rating
(477)4.2 out of 5
Market Segments
Small-Business (50.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in API Call Speed with a score of 8.3, while Bird's API Call Speed is slightly lower at 8.0. Reviewers mention that this speed is crucial for applications requiring real-time communication.
- Reviewers say that Twilio's Ease of Integration is rated at 8.2, making it a preferred choice for developers looking for seamless integration with existing systems. In contrast, Bird's Ease of Integration is rated lower at 7.6, which some users find limiting.
- Users on G2 highlight Twilio's superior Quality of Support, scoring 8.0, compared to Bird's 7.8. Reviewers mention that responsive support is vital for troubleshooting and maintaining service uptime.
- G2 users report that Twilio's Text Messaging features, such as Bulk SMS and Two-Way Text Messaging, are robust and user-friendly, while Bird's offerings in this area are perceived as less comprehensive, impacting user engagement strategies.
- Reviewers mention that Twilio's Security and Compliance features, particularly HIPAA Compliance and GDPR Compliance, are rated highly at 8.5 and 8.7 respectively, which is essential for businesses handling sensitive data. Bird, while compliant, does not match these ratings, leading some users to express concerns.
- Users say that Twilio's Product Direction is rated positively at 8.5, indicating a strong roadmap for future enhancements, whereas Bird's Product Direction is slightly lower at 8.7, suggesting that users may have less confidence in its future development.
Featured Products
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Mobile Marketing
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Pricing
Entry-Level Pricing
Bird
No pricing availableTwilio
No pricing availableFree Trial
Bird
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
8.1
58
8.9
346
Ease of Use
8.3
59
8.4
348
Ease of Setup
8.2
46
7.9
187
Ease of Admin
8.4
44
8.0
186
Quality of Support
7.7
55
8.0
312
Has the product been a good partner in doing business?
7.9
43
8.2
177
Product Direction (% positive)
8.5
53
8.5
335
Features by Category
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
7.3
13
|
Verified
8.2
93
|
Verified
7.6
11
|
Verified
8.3
90
|
Verified
7.7
13
|
Verified
8.4
91
|
Verified
Support
6.1
12
|
Verified
7.8
91
|
Verified
Feature Not Available
Feature Not Available
5.6
12
|
Verified
7.4
90
|
Verified
API Features
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
7.7
10
Security and Compliance
Not enough data
8.0
9
Not enough data
8.1
9
Not enough data
8.5
11
Not enough data
8.7
9
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bird and Twilio are categorized as Communication Platform as a Service and WhatsApp Marketing
Unique Categories
Bird is categorized as SMS Marketing and Mobile Marketing
Twilio is categorized as Video Platform as a Service (VPaaS) and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Bird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.9%
Computer Software
14.9%
Leisure, Travel & Tourism
7.5%
Non-Profit Organization Management
6.0%
Financial Services
6.0%
Other
50.7%
Computer Software
17.6%
Information Technology and Services
10.6%
Marketing and Advertising
7.2%
Internet
5.2%
Financial Services
5.0%
Other
54.5%
Most Helpful Reviews
Bird
Most Helpful Favorable Review
Verified User in Leisure, Travel & Tourism
The system is easy and reliable. Cheap and fast. What's best is its human assistance in case anything goes wrong
Most Helpful Critical Review
Pantelis Z.
Verified User in Information Technology and Services
Please provide the Chinese text you would like translated into English.
Twilio
Most Helpful Favorable Review
Arthur F.
Verified User in Design
Twilio is simply amazing. In a matter of a few minutes you can integrate a complete SMS & Phone solution into your app. The documentation is very complete, the guides goes from the very basic to advanced setups and the community around Twilio are very...
Most Helpful Critical Review
Tanya D.
Verified User in Computer Software
Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US...
Verified User in Leisure, Travel & Tourism
The system is easy and reliable. Cheap and fast. What's best is its human assistance in case anything goes wrong
Arthur F.
Verified User in Design
Twilio is simply amazing. In a matter of a few minutes you can integrate a complete SMS & Phone solution into your app. The documentation is very complete, the guides goes from the very basic to advanced setups and the community around Twilio are very...
Pantelis Z.
Verified User in Information Technology and Services
Please provide the Chinese text you would like translated into English.
Tanya D.
Verified User in Computer Software
Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US...
Alternatives
Discussions
Help Center
1 comment
Official Response from Bird
Explore our Help Center where your most common questions are answered:
https://support.messagebird.com/hc/en-usRead more
Bird has no more discussions with answers
Is it possible to do automated skype message using twilio
2 comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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