Compare M-Files and OnBase 
At a Glance
Market Segments
Mid-Market (51.4% of reviews)
Enterprise (56.6% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
No pricing available
M-Files
Star Rating
(147)4.3 out of 5
Market Segments
Mid-Market (51.4% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Free Trial is available
Learn more about M-FilesOnBase
Star Rating
(261)4.3 out of 5
Market Segments
Enterprise (56.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about OnBaseSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that OnBase excels in Document Identification with a perfect score of 10.0, making it highly effective for organizations that require precise document categorization. In contrast, M-Files, while strong, does not match this level of performance.
- Reviewers mention that M-Files shines in File Type Support with a score of 9.1, indicating a broader range of supported file formats compared to OnBase's score of 8.6. This flexibility is particularly beneficial for teams working with diverse document types.
- G2 users highlight OnBase's superior Customization capabilities, scoring 9.5, which allows organizations to tailor the software extensively to their needs. M-Files, while customizable, does not reach the same level of user satisfaction in this area.
- Users on G2 report that M-Files offers a more user-friendly Mobile App experience, scoring 8.4 compared to OnBase's lower score of 7.0. This makes M-Files a better choice for teams that require robust mobile access to documents.
- Reviewers mention that OnBase's Quality of Support is rated at 8.3, which is slightly higher than M-Files' score of 8.1. This suggests that OnBase may provide a more reliable support experience for users needing assistance.
- Users say that M-Files excels in Search functionality, achieving a score of 9.0, which is higher than OnBase's score of 8.6. This feature is crucial for teams that need to quickly locate documents within large repositories.
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Pricing
Entry-Level Pricing
OnBase
No pricing availableFree Trial
M-Files
Free Trial is available
OnBase
Free Trial is available
Ratings
Meets Requirements
8.6
102
8.7
160
Ease of Use
8.1
102
8.3
226
Ease of Setup
7.2
65
7.7
142
Ease of Admin
7.6
65
8.0
84
Quality of Support
8.1
96
8.3
143
Has the product been a good partner in doing business?
8.2
64
8.9
83
Product Direction (% positive)
8.2
101
8.0
153
Features by Category
File Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
9.5
10
Not enough data
9.4
8
HR Content
Not enough data
9.5
7
Not enough data
9.3
9
Not enough data
9.3
10
Logistics
Not enough data
9.2
10
Not enough data
9.4
8
Not enough data
9.2
8
Management
Not enough data
9.0
7
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
7
Not enough data
9.1
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Invoice Management
Not enough data
9.2
13
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
9.2
15
|
Verified
Invoice Processing
Not enough data
9.4
13
|
Verified
Not enough data
9.2
14
|
Verified
Not enough data
9.4
15
|
Verified
Not enough data
8.7
13
|
Verified
Analytics
Not enough data
8.9
14
|
Verified
Not enough data
Feature Not Available
Not enough data
9.0
12
|
Verified
Integration
Not enough data
9.2
13
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
8.8
15
|
Verified
Risk
Not enough data
Feature Not Available
Not enough data
9.1
9
Not enough data
Feature Not Available
Recovery
Not enough data
Feature Not Available
Not enough data
9.1
9
Audit
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
9.3
7
Not enough data
8.8
8
Fraud
Not enough data
9.0
7
Not enough data
8.8
8
Not enough data
Feature Not Available
Data Management
10.0
7
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
Dashboards
9.0
5
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
Collaboration
10.0
5
Not enough data
8.6
6
Not enough data
10.0
7
Not enough data
Not enough data
Not enough data
Security
8.9
6
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process Management
Not enough data
8.6
48
Not enough data
8.3
47
Not enough data
8.6
48
Not enough data
8.2
20
Not enough data
8.7
21
Not enough data
Feature Not Available
Not enough data
9.2
20
Customization
Not enough data
8.7
52
Not enough data
8.2
48
Not enough data
8.4
44
Not enough data
8.5
35
Not enough data
8.5
36
Collaboration
Not enough data
8.4
47
Not enough data
8.7
50
Not enough data
8.6
52
Not enough data
8.9
48
Process Development
Not enough data
9.3
20
User Interface Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
9.1
80
8.6
86
9.1
83
8.8
70
8.1
51
8.5
65
9.0
69
8.8
65
8.3
70
8.2
69
8.1
63
8.4
65
7.7
50
8.4
67
8.0
43
8.0
60
8.3
53
8.2
55
9.0
84
8.6
88
8.4
68
8.3
72
8.4
53
7.0
39
Workflow
8.5
71
9.1
80
8.4
71
8.7
71
8.2
64
8.5
66
8.5
64
9.0
76
8.6
54
8.6
56
Platform
8.8
48
8.7
40
8.4
80
8.6
83
8.0
62
8.5
69
8.4
65
8.7
70
8.2
52
8.5
62
Categories
Categories
Shared Categories
M-Files and OnBase are categorized as Document Management and Enterprise Content Management (ECM)
Unique Categories
M-Files is categorized as Engineering Document Management, Cloud Content Collaboration, and Workflow Management
OnBase is categorized as HR Service Delivery, AP Automation, Business Process Management, and No-Code Development Platforms
Reviews
Reviewers' Company Size
M-Files
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OnBase
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
7.5%
Construction
7.5%
Automotive
7.5%
Oil & Energy
6.5%
Marketing and Advertising
4.7%
Other
66.4%
Higher Education
15.2%
Government Administration
13.9%
Financial Services
9.8%
Hospital & Health Care
9.0%
Insurance
8.6%
Other
43.4%
Most Helpful Reviews
M-Files
Most Helpful Favorable Review
Chuck B.
Verified User in Computer & Network Security
We're really just getting started with the product, but have found it to be extremely easy to set up and use. Over a period of three days, I imported about 20,000 files from our server, using provided tools to associate metadata culled from a connected...
Most Helpful Critical Review
Yunus K.
Verified User in Automotive
The application interface is not user-friendly at all. A learning period must pass before you can use the app. However, it can be challenging to make sense of errors. We are unable to access the data on the created external user requests.
OnBase
Most Helpful Favorable Review
Sandy S.
Verified User in Financial Services
It is a full Enterprise Content Management solution. In regards to storage, manipulation and retrieval of data Hyland has covered almost every base and provided dynamic and very usable solutions. It is very easy to integrate this product into your...
Most Helpful Critical Review
Erin M.
Verified User in Higher Education
offshoring support for on Prem customers. Hyland pretending they invented federated search, your bold new model is neiter bold nor new. You also appear to be going all in on the death of knowledge. AI is only as effective as your LLMs and sources, you are...
Chuck B.
Verified User in Computer & Network Security
We're really just getting started with the product, but have found it to be extremely easy to set up and use. Over a period of three days, I imported about 20,000 files from our server, using provided tools to associate metadata culled from a connected...
Sandy S.
Verified User in Financial Services
It is a full Enterprise Content Management solution. In regards to storage, manipulation and retrieval of data Hyland has covered almost every base and provided dynamic and very usable solutions. It is very easy to integrate this product into your...
Yunus K.
Verified User in Automotive
The application interface is not user-friendly at all. A learning period must pass before you can use the app. However, it can be challenging to make sense of errors. We are unable to access the data on the created external user requests.
Erin M.
Verified User in Higher Education
offshoring support for on Prem customers. Hyland pretending they invented federated search, your bold new model is neiter bold nor new. You also appear to be going all in on the death of knowledge. AI is only as effective as your LLMs and sources, you are...
Discussions
What kind of companies use M-Files?
1 comment
Official Response from M-Files
M-Files has customers in over 100 countries and range from organizations that just want to eliminate confusing folder structures to those companies with...Read more
Is M-Files 21 CFR Part 11 compliant?
1 comment
Official Response from M-Files
M-Files enables organizations to comply with FDA 21 CFR Part 11 regulations. An essential part of fulfilling these regulations is the use of revision and...Read more
Does M-Files provide an audit trail?
1 comment
Official Response from M-Files
M-Files includes the following audit trail functionality:
- Recording of object-specific events, such as object addition, modification and deletion...Read more
What is OnBase Document Management?
2 comments
SD
Create, manage, track, archive and put critical business documents and data to work.Read more
Where is enterprise content management (ECM) needed in my organization? Why do we need ECM in our organization?
1 comment
Official Response from OnBase
Hello! Thank you for the question. OnBase is a single enterprise information platform for managing and optimizing content across an organization and...Read more
Why do I need ECM for records management?
1 comment
KH
One central point of storage and recording of task. Read more
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