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- LogMeIn Rescue-vs-Microsoft Quick Assist
Compare LogMeIn Rescue and Microsoft Quick Assist 
At a Glance
Market Segments
Mid-Market (39.1% of reviews)
Small-Business (42.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
LogMeIn Rescue
Star Rating
(192)4.6 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueMicrosoft Quick Assist
Star Rating
(30)4.3 out of 5
Market Segments
Small-Business (42.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Microsoft Quick AssistSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LogMeIn Rescue by GoTo excels in Screen Sharing with a score of 9.7, while Microsoft Quick Assist has a slightly lower score of 9.5, indicating that users find LogMeIn's screen sharing capabilities more robust and reliable for remote support.
- Reviewers mention that LogMeIn Rescue's Unattended Remote Access feature scores 9.2, which is significantly higher than Quick Assist's score of 7.6. This suggests that users appreciate the ease of accessing devices without needing user intervention in LogMeIn Rescue.
- G2 users highlight the superior Session Transfer functionality in LogMeIn Rescue, scoring 9.4 compared to Quick Assist's 7.4. This feature is crucial for teams that need to hand off support sessions seamlessly, and users feel LogMeIn provides a better experience in this area.
- Users on G2 report that LogMeIn Rescue's Data Security is rated a perfect 10.0, while Quick Assist's score of 8.2 indicates that users feel more secure with LogMeIn's security measures, which is vital for businesses handling sensitive information.
- Reviewers mention that LogMeIn Rescue's File Sharing feature is rated 9.2, significantly outperforming Quick Assist's 7.4. This difference suggests that users find LogMeIn's file sharing capabilities more efficient and user-friendly for remote support tasks.
- Users say that the Quality of Support for both products is rated equally at 8.9, but LogMeIn Rescue's overall support experience is often highlighted as more comprehensive, with users appreciating the availability of resources and responsiveness from the support team.
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Pricing
Entry-Level Pricing
LogMeIn Rescue
No pricing availableMicrosoft Quick Assist
No pricing availableFree Trial
LogMeIn Rescue
Free Trial is available
Microsoft Quick Assist
No trial information availableRatings
Meets Requirements
9.3
154
8.7
18
Ease of Use
9.2
154
9.5
18
Ease of Setup
9.1
88
9.7
6
Ease of Admin
9.0
78
9.7
5
Quality of Support
8.9
137
8.9
15
Has the product been a good partner in doing business?
9.0
74
Not enough data
Product Direction (% positive)
8.5
144
8.6
17
Features by Category
Ticket and Case Management
8.7
51
|
Verified
Not enough data
8.7
49
|
Verified
Not enough data
9.0
53
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
41
Not enough data
9.2
58
|
Verified
Not enough data
9.1
46
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
8.8
54
|
Verified
Not enough data
8.6
45
Not enough data
9.2
65
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
42
|
Verified
Not enough data
Platform
8.6
34
|
Verified
Not enough data
8.9
34
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
9.0
26
|
Verified
Not enough data
8.8
52
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
Administration
9.7
41
Not enough data
9.6
42
Not enough data
9.1
38
Not enough data
9.2
36
Not enough data
9.2
39
Not enough data
8.9
39
Not enough data
Maintenance
9.3
40
Not enough data
8.7
30
Not enough data
Communication
9.2
40
Not enough data
7.9
28
Not enough data
7.9
31
Not enough data
8.9
36
Not enough data
Security
9.2
37
Not enough data
9.0
36
Not enough data
Device Support
8.2
37
Not enough data
8.8
35
Not enough data
8.6
37
Not enough data
Performance
9.0
39
Not enough data
Administration
9.8
7
Not enough data
9.2
6
Not enough data
9.5
7
Not enough data
Security
10.0
6
Not enough data
8.7
5
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
25
Not enough data
8.8
26
Not enough data
8.5
29
Not enough data
8.3
33
Not enough data
8.6
28
Not enough data
Reporting
8.8
39
Not enough data
8.8
39
Not enough data
8.8
27
Not enough data
Access & Usability
8.5
35
Not enough data
8.9
36
Not enough data
9.0
29
Not enough data
9.1
31
Not enough data
Administration
9.0
58
9.4
15
8.8
47
8.1
14
8.9
57
8.4
15
9.0
55
8.5
14
9.4
59
7.4
13
9.3
57
7.6
15
9.2
63
7.4
15
Platform
9.4
57
6.4
14
8.5
49
6.8
12
9.2
51
8.0
15
9.4
62
9.6
16
Security
9.3
38
8.2
15
9.2
44
8.4
15
9.2
43
8.3
14
ServiceNow Apps
9.2
6
Not enough data
8.3
6
Not enough data
Categories
Categories
Shared Categories
LogMeIn Rescue and Microsoft Quick Assist are categorized as Remote Desktop
Unique Categories
LogMeIn Rescue is categorized as ServiceNow Store Apps, Remote Support, Service Desk, Help Desk, Co-Browsing, and Remote Video Support
Microsoft Quick Assist has no unique categories
Reviews
Reviewers' Company Size
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Quick Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.4%
Computer Software
10.6%
Computer & Network Security
5.6%
Financial Services
3.3%
Computer Networking
3.3%
Other
52.8%
Information Technology and Services
21.4%
Consulting
7.1%
Government Administration
7.1%
Writing and Editing
3.6%
Retail
3.6%
Other
57.1%
Most Helpful Reviews
LogMeIn Rescue
Most Helpful Favorable Review
Verified User in Information Technology and Services
It’s cloud based. You can use it from a web browser, mobile phone, small application on a PC.
Most Helpful Critical Review
Micheal S.
Verified User in Consumer Goods
GUI is unintuitive. Desktop control can be very laggy. Find it useful only for installing a full version of LogMeIn on the host computer in order to use it for any further troubleshooting. Installation download can be confusing for some customers as they do...
Microsoft Quick Assist
Most Helpful Favorable Review
Karan J.
Verified User in Information Technology and Services
In this Era, Microsoft Quick Assist is a totally in-built function for the operating system i.e., Windows 10 which provides complete packages starting from Windows environments, installation, remote access, background Screens Quality, troubleshooting, etc....
Most Helpful Critical Review
Lokesh S.
Verified User in Banking
Too many option to redirect to a purticular solution
Verified User in Information Technology and Services
It’s cloud based. You can use it from a web browser, mobile phone, small application on a PC.
Karan J.
Verified User in Information Technology and Services
In this Era, Microsoft Quick Assist is a totally in-built function for the operating system i.e., Windows 10 which provides complete packages starting from Windows environments, installation, remote access, background Screens Quality, troubleshooting, etc....
Micheal S.
Verified User in Consumer Goods
GUI is unintuitive. Desktop control can be very laggy. Find it useful only for installing a full version of LogMeIn on the host computer in order to use it for any further troubleshooting. Installation download can be confusing for some customers as they do...
Lokesh S.
Verified User in Banking
Too many option to redirect to a purticular solution
Discussions
What version of Mac OS is preferred for remote connections?
1 comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
Microsoft Quick Assist has no discussions with answers
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