Compare LogMeIn Rescue and LogMeIn Resolve 
At a Glance
Market Segments
Mid-Market (39.1% of reviews)
Mid-Market (41.5% of reviews)
Entry-Level Pricing
No pricing available
Free 3 Agent / 5 Endpoints
LogMeIn Rescue
Star Rating
(192)4.6 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueLogMeIn Resolve
Star Rating
(439)4.4 out of 5
Market Segments
Mid-Market (41.5% of reviews)
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Resolve excels in Device Management with a score of 9.6, highlighting its robust capabilities in managing various devices effectively, while LogMeIn Rescue follows closely with a score of 9.2.
- Reviewers mention that GoTo Resolve's Ticketing system is highly rated at 9.8, making it a preferred choice for organizations that prioritize efficient ticket management, whereas LogMeIn Rescue also performs well with a score of 9.6 but lacks some advanced features.
- G2 users indicate that LogMeIn Rescue shines in Screen Sharing with a score of 9.7, which is particularly beneficial for real-time support, while GoTo Resolve scores 9.2, suggesting it may not be as seamless in this area.
- Users on G2 report that GoTo Resolve's Response Automation feature scores 8.7, which is effective for streamlining support processes, but LogMeIn Rescue outperforms with a score of 8.9, indicating a slight edge in automation capabilities.
- Reviewers mention that LogMeIn Rescue's Unattended Remote Access feature is rated at 9.2, making it a strong option for users needing remote support without direct supervision, while GoTo Resolve scores 8.9, which may not meet the same level of user expectations.
- Users say that GoTo Resolve's Quality of Support is rated at 8.7, which is commendable, but LogMeIn Rescue receives a higher score of 8.9, suggesting that users may find more satisfaction with the support services offered by LogMeIn Rescue.
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Pricing
Entry-Level Pricing
LogMeIn Rescue
No pricing availableLogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Free Trial
LogMeIn Rescue
Free Trial is available
LogMeIn Resolve
Free Trial is available
Ratings
Meets Requirements
9.3
154
9.0
354
Ease of Use
9.2
154
9.0
355
Ease of Setup
9.1
88
8.9
186
Ease of Admin
9.0
78
8.9
175
Quality of Support
8.9
137
8.7
305
Has the product been a good partner in doing business?
9.0
74
8.7
165
Product Direction (% positive)
8.5
144
8.0
343
Features by Category
Ticket and Case Management
8.7
51
|
Verified
Not enough data
8.7
49
|
Verified
Not enough data
9.0
53
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
41
Not enough data
9.2
58
|
Verified
Not enough data
9.1
46
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
8.8
54
|
Verified
Not enough data
8.6
45
Not enough data
9.2
65
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
42
|
Verified
Not enough data
Platform
8.6
34
|
Verified
Not enough data
8.9
34
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
9.0
26
|
Verified
Not enough data
8.8
52
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
Administration
Not enough data
9.6
19
Not enough data
9.2
14
Not enough data
9.2
18
Monitoring and Management
Not enough data
9.7
20
Not enough data
9.4
18
Not enough data
8.9
19
Not enough data
8.7
18
Organization
Not enough data
9.0
16
Service Management
Not enough data
9.8
17
Not enough data
9.8
21
Not enough data
9.6
20
Administration
9.7
41
9.2
78
9.6
42
9.1
76
9.1
38
9.0
61
9.2
36
8.9
66
9.2
39
8.6
65
8.9
39
8.5
68
Maintenance
9.3
40
8.9
69
8.7
30
8.4
47
Communication
9.2
40
8.8
65
7.9
28
8.0
45
7.9
31
8.3
47
8.9
36
8.6
48
Security
9.2
37
8.7
50
9.0
36
8.4
50
Device Support
8.2
37
8.5
55
8.8
35
8.6
54
8.6
37
8.4
57
Performance
9.0
39
8.4
57
Administration
9.8
7
Not enough data
9.2
6
Not enough data
9.5
7
Not enough data
Security
10.0
6
Not enough data
8.7
5
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
25
8.5
59
8.8
26
8.2
60
8.5
29
8.3
61
8.3
33
8.2
62
8.6
28
8.1
56
Reporting
8.8
39
8.3
73
8.8
39
8.2
72
8.8
27
8.4
58
Access & Usability
8.5
35
8.1
72
8.9
36
8.7
72
9.0
29
8.1
59
9.1
31
8.5
65
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.3
5
Operating System
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Management
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
8.7
5
Security
Not enough data
8.7
5
Not enough data
9.0
5
Administration
9.0
58
8.5
78
8.8
47
8.2
70
8.9
57
8.4
75
9.0
55
8.3
73
9.4
59
8.1
70
9.3
57
8.4
75
9.2
63
8.5
80
Platform
9.4
57
8.6
70
8.5
49
8.2
66
9.2
51
8.5
70
9.4
62
8.7
82
Security
9.3
38
7.8
59
9.2
44
8.5
75
9.2
43
8.5
69
ServiceNow Apps
9.2
6
Not enough data
8.3
6
Not enough data
Categories
Categories
Shared Categories
LogMeIn Rescue and LogMeIn Resolve are categorized as Remote Support, Remote Desktop, and Service Desk
Unique Categories
LogMeIn Rescue is categorized as ServiceNow Store Apps, Help Desk, Co-Browsing, and Remote Video Support
LogMeIn Resolve is categorized as Endpoint Protection Platforms, Remote Monitoring & Management (RMM), Patch Management, Endpoint Management, Antivirus, and Mobile Device Management (MDM)
Reviews
Reviewers' Company Size
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.4%
Computer Software
10.6%
Computer & Network Security
5.6%
Financial Services
3.3%
Computer Networking
3.3%
Other
52.8%
Information Technology and Services
22.2%
Computer Software
10.8%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
53.0%
Most Helpful Reviews
LogMeIn Rescue
Most Helpful Favorable Review
Verified User in Information Technology and Services
It’s cloud based. You can use it from a web browser, mobile phone, small application on a PC.
Most Helpful Critical Review
Micheal S.
Verified User in Consumer Goods
GUI is unintuitive. Desktop control can be very laggy. Find it useful only for installing a full version of LogMeIn on the host computer in order to use it for any further troubleshooting. Installation download can be confusing for some customers as they do...
LogMeIn Resolve
Most Helpful Favorable Review
Verified User in Computer Software
Very reliable – it's always available and almost always works (there are few if any incidents where we cannot connect to a particular client). We have both clients and support staff on multiple versions of Windows and Mac OS X, GoToAssist works well with...
Most Helpful Critical Review
Jacki S.
Verified User in Information Technology and Services
As a customer of support teams who use this application it all flows wonderfully - I barely even know that it's in use. Nothing to complain about.
Verified User in Information Technology and Services
It’s cloud based. You can use it from a web browser, mobile phone, small application on a PC.
Verified User in Computer Software
Very reliable – it's always available and almost always works (there are few if any incidents where we cannot connect to a particular client). We have both clients and support staff on multiple versions of Windows and Mac OS X, GoToAssist works well with...
Micheal S.
Verified User in Consumer Goods
GUI is unintuitive. Desktop control can be very laggy. Find it useful only for installing a full version of LogMeIn on the host computer in order to use it for any further troubleshooting. Installation download can be confusing for some customers as they do...
Jacki S.
Verified User in Information Technology and Services
As a customer of support teams who use this application it all flows wonderfully - I barely even know that it's in use. Nothing to complain about.
Discussions
What version of Mac OS is preferred for remote connections?
1 comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
How do I use GoToAssist remote?
1 comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
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