Compare LogMeIn Rescue and LogMeIn Resolve 
At a Glance
Market Segments
Mid-Market (39.2% of reviews)
Mid-Market (41.5% of reviews)
Entry-Level Pricing
No pricing available
Free 3 Agent / 5 Endpoints
LogMeIn Rescue
Star Rating
(194)4.6 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueLogMeIn Resolve
Star Rating
(439)4.4 out of 5
Market Segments
Mid-Market (41.5% of reviews)
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Resolve excels in Device Management with a score of 9.6, highlighting its robust capabilities in managing devices effectively, while LogMeIn Rescue by GoTo, although strong, scores slightly lower at 9.2.
- Reviewers mention that GoTo Resolve's Ticket Creation User Experience is rated at 8.7, which is competitive, but LogMeIn Rescue shines with a higher score of 8.8, indicating a more intuitive interface for ticket management.
- G2 users note that GoTo Resolve has a solid Quality of Support rating of 8.7, but LogMeIn Rescue outperforms it with a score of 8.9, suggesting that users find LogMeIn Rescue's support more responsive and helpful.
- Users on G2 highlight that GoTo Resolve's Unattended Remote Access feature scores 8.9, which is good, but LogMeIn Rescue's score of 9.2 indicates a more reliable and user-friendly experience for remote access.
- Reviewers mention that GoTo Resolve's Session Recording feature is rated at 9.0, which is commendable, yet LogMeIn Rescue's score of 9.1 suggests a slight edge in functionality and user satisfaction.
- Users say that GoTo Resolve's Ease of Setup is rated at 8.9, which is decent, but LogMeIn Rescue's higher score of 9.1 indicates a more straightforward setup process, making it easier for new users to get started.
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Pricing
Entry-Level Pricing
LogMeIn Rescue
No pricing availableLogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Free Trial
LogMeIn Rescue
Free Trial is available
LogMeIn Resolve
Free Trial is available
Ratings
Meets Requirements
9.3
156
9.0
354
Ease of Use
9.2
156
9.0
355
Ease of Setup
9.1
90
8.9
186
Ease of Admin
9.0
79
8.9
175
Quality of Support
8.9
139
8.7
305
Has the product been a good partner in doing business?
9.0
75
8.7
165
Product Direction (% positive)
8.6
146
8.0
343
Features by Category
Ticket and Case Management
8.7
51
|
Verified
Not enough data
8.7
49
|
Verified
Not enough data
9.0
53
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
41
Not enough data
9.2
58
|
Verified
Not enough data
9.1
46
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
8.5
10
Not enough data
Communication Channels
8.8
54
|
Verified
Not enough data
8.6
45
Not enough data
9.2
65
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.6
34
|
Verified
Not enough data
8.9
34
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
9.0
26
|
Verified
Not enough data
8.8
52
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
Administration
Not enough data
9.6
19
Not enough data
9.2
14
Not enough data
9.2
18
Monitoring and Management
Not enough data
9.7
20
Not enough data
9.4
18
Not enough data
8.9
19
Not enough data
8.7
18
Organization
Not enough data
9.0
16
Service Management
Not enough data
9.8
17
Not enough data
9.8
21
Not enough data
9.6
20
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.7
43
9.2
78
9.6
43
9.1
76
9.1
40
9.0
61
9.2
37
8.9
66
9.2
41
8.6
65
8.9
41
8.5
68
Maintenance
9.3
41
8.9
69
8.8
31
8.4
47
Communication
9.2
41
8.8
65
7.9
29
8.0
45
8.0
32
8.3
47
8.9
38
8.6
48
Security
9.3
38
8.7
50
9.0
37
8.4
50
Device Support
8.2
38
8.5
55
8.7
37
8.6
54
8.6
39
8.4
57
Performance
9.0
41
8.4
57
Administration
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
Security
9.5
7
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
25
8.5
59
8.8
26
8.2
60
8.5
29
8.3
61
8.3
33
8.2
62
8.6
28
8.1
56
Reporting
8.8
39
8.3
73
8.8
39
8.2
72
8.8
27
8.4
58
Access & Usability
8.5
35
8.1
72
8.9
36
8.7
72
9.0
29
8.1
59
9.1
31
8.5
65
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.3
5
Operating System
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Management
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
8.7
5
Security
Not enough data
8.7
5
Not enough data
9.0
5
Administration
9.0
59
8.5
78
8.9
48
8.2
70
8.9
58
8.4
75
9.0
56
8.3
73
9.4
60
8.1
70
9.3
58
8.4
75
9.2
64
8.5
80
Platform
9.4
58
8.6
70
8.5
50
8.2
66
9.2
52
8.5
70
9.4
63
8.7
82
Security
9.4
39
7.8
59
9.3
45
8.5
75
9.2
44
8.5
69
ServiceNow Apps
9.2
6
Not enough data
8.3
6
Not enough data
Categories
Categories
Shared Categories
LogMeIn Rescue and LogMeIn Resolve are categorized as Remote Support, Remote Desktop, and Service Desk
Unique Categories
LogMeIn Rescue is categorized as ServiceNow Store Apps, Help Desk, Co-Browsing, and Remote Video Support
LogMeIn Resolve is categorized as Remote Monitoring & Management (RMM), Patch Management, Endpoint Management, Antivirus, Mobile Device Management (MDM), Unified Endpoint Management (UEM), and Endpoint Protection Platforms
Reviews
Reviewers' Company Size
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.2%
Computer Software
10.4%
Computer & Network Security
5.5%
Accounting
4.4%
Financial Services
3.3%
Other
52.2%
Information Technology and Services
22.2%
Computer Software
10.8%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
53.0%
Most Helpful Reviews
LogMeIn Rescue
Most Helpful Favorable Review
Ankit S.
Verified User in Computer & Network Security
It is the most robust remote software/service high I have ever seen. there are many features that I like. The first one is invited technician. The second one is unattended. third one is helping Android and iOS mobile devices. and the best is rescue lens...
Most Helpful Critical Review
Verified User in Information Technology and Services
Whether due to company policy or as a limitation of the software, my team and I had no admin access on user systems. At some point, connection speed become much slower, leading to a nearly two minute delay between the user downloading the session tool...
LogMeIn Resolve
Most Helpful Favorable Review
Verified User in Computer Software
Very reliable – it's always available and almost always works (there are few if any incidents where we cannot connect to a particular client). We have both clients and support staff on multiple versions of Windows and Mac OS X, GoToAssist works well with...
Most Helpful Critical Review
Paul M.
Verified User in Hospital & Health Care
Prior to being purchased by logmein, this product was rock solid. Post logmein, well it is very questionable if it will work at all. Sometimes it does, sometimes it doesn't and there is no reason we can find. We have compaired it against two computer, with...
Ankit S.
Verified User in Computer & Network Security
It is the most robust remote software/service high I have ever seen. there are many features that I like. The first one is invited technician. The second one is unattended. third one is helping Android and iOS mobile devices. and the best is rescue lens...
Verified User in Computer Software
Very reliable – it's always available and almost always works (there are few if any incidents where we cannot connect to a particular client). We have both clients and support staff on multiple versions of Windows and Mac OS X, GoToAssist works well with...
Verified User in Information Technology and Services
Whether due to company policy or as a limitation of the software, my team and I had no admin access on user systems. At some point, connection speed become much slower, leading to a nearly two minute delay between the user downloading the session tool...
Paul M.
Verified User in Hospital & Health Care
Prior to being purchased by logmein, this product was rock solid. Post logmein, well it is very questionable if it will work at all. Sometimes it does, sometimes it doesn't and there is no reason we can find. We have compaired it against two computer, with...
Discussions
What version of Mac OS is preferred for remote connections?
1 comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
How do I use GoToAssist remote?
1 comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
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