Compare KrispCall and OpenPhone 
At a Glance
Market Segments
Small-Business (79.1% of reviews)
Small-Business (92.4% of reviews)
Entry-Level Pricing
$15.00 1 per user Per Month
$15.00 1 user Per Month (billed annually)
KrispCall
Star Rating
(173)4.6 out of 5
Market Segments
Small-Business (79.1% of reviews)
Entry-Level Pricing
$15.00 1 per user Per Month
Browse all 3 pricing plansOpenPhone
Star Rating
(2,322)4.7 out of 5
Market Segments
Small-Business (92.4% of reviews)
Entry-Level Pricing
$15.00 1 user Per Month (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that OpenPhone excels in Call Routing with a score of 9.8, highlighting its efficient IVR system, which allows for seamless customer interactions. In contrast, KrispCall's IVR scored lower at 8.6, indicating room for improvement in this area.
- Reviewers mention that OpenPhone's Mobile Access is a standout feature, scoring 9.5, making it highly convenient for users on the go. KrispCall, while still functional, received a lower score of 8.5, suggesting that its mobile experience may not be as robust.
- G2 users highlight OpenPhone's superior Call Recording capabilities, with a score of 9.8, which is praised for its clarity and ease of access. KrispCall, on the other hand, scored 9.1, indicating that while it offers call recording, it may not be as user-friendly or feature-rich.
- Users on G2 report that OpenPhone's Instant Messaging feature is highly effective, scoring 9.5, allowing for quick communication alongside voice calls. KrispCall's score of 9.4 shows it is also strong in this area, but OpenPhone edges ahead in user satisfaction.
- Reviewers say that OpenPhone's Automated Emails feature, with a score of 8.1, is less impressive compared to KrispCall's 8.8, indicating that KrispCall may offer a more streamlined experience for automated communications.
- Users report that OpenPhone's Quality of Support is consistently rated at 9.3, with many praising the responsiveness and helpfulness of the support team. KrispCall matches this score but lacks the volume of reviews that OpenPhone has, which may suggest a more established support reputation.
Pricing
Entry-Level Pricing
KrispCall
Essential
$15.00
1 per user Per Month
Recommended for Small Businesses, Startups & Freelancers
- Five user limit
- Global Phone Numbers
- Text Messages
OpenPhone
Starter
$15.00
1 user Per Month (billed annually)
For individuals and sole proprietors:
- Calling and messaging (US & Canada)
- 1 local or toll-free number
- Shared phone numbers
Free Trial
KrispCall
No trial information availableOpenPhone
Free Trial is available
Ratings
Meets Requirements
8.9
152
9.3
1,853
Ease of Use
9.3
158
9.5
1,881
Ease of Setup
9.4
138
9.4
1,179
Ease of Admin
9.2
61
9.5
848
Quality of Support
9.4
148
9.3
1,762
Has the product been a good partner in doing business?
9.0
61
9.5
840
Product Direction (% positive)
8.5
152
9.3
1,755
Features by Category
Channels
9.2
65
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
66
Not enough data
8.0
48
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.6
52
Not enough data
Feature Not Available
Not enough data
8.5
51
Not enough data
8.4
52
Not enough data
8.5
62
Not enough data
8.7
68
Not enough data
7.7
22
Not enough data
8.4
47
Not enough data
Administrative
9.0
52
Not enough data
9.0
51
Not enough data
9.0
72
Not enough data
8.7
48
Not enough data
7.7
44
Not enough data
Platform
Feature Not Available
Not enough data
9.5
11
Not enough data
Feature Not Available
Not enough data
9.8
17
Not enough data
9.8
10
Not enough data
9.7
17
Not enough data
9.4
13
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
9.3
15
Not enough data
9.1
9
Not enough data
Administrative
9.8
15
Not enough data
9.2
12
Not enough data
Phone Number Management
9.3
40
Not enough data
9.2
39
Not enough data
9.6
34
Not enough data
Tracking
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analytics
9.4
32
Not enough data
9.6
35
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Call Routing
9.3
35
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
9.5
20
Not enough data
9.7
24
Not enough data
9.7
23
Not enough data
Basic Communication
9.5
75
9.4
1194
Feature Not Available
Feature Not Available
9.3
64
9.5
1100
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.9
43
8.9
714
Access
8.4
44
Feature Not Available
7.8
64
Feature Not Available
Feature Not Available
9.1
857
Advanced Features
Feature Not Available
7.8
468
8.4
42
8.3
676
9.4
78
9.5
1070
Calling
9.0
41
9.3
643
|
Verified
Feature Not Available
8.4
522
|
Verified
9.5
31
9.2
635
|
Verified
9.5
36
9.1
378
Contacts
9.2
31
9.2
682
|
Verified
9.3
27
8.9
565
|
Verified
9.0
29
8.8
552
|
Verified
Insights
9.0
37
9.1
587
|
Verified
9.2
30
8.5
530
9.6
31
9.0
630
|
Verified
Feature Not Available
7.9
505
|
Verified
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
KrispCall and OpenPhone are categorized as Outbound Call Tracking and VoIP
Unique Categories
KrispCall is categorized as Inbound Call Tracking, Call Center Infrastructure (CCI), and Contact Center
OpenPhone is categorized as Google Workspace Communication Tools
Reviews
Reviewers' Company Size
KrispCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OpenPhone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.9%
Outsourcing/Offshoring
9.3%
Marketing and Advertising
8.7%
Financial Services
5.2%
Consulting
4.7%
Other
55.2%
Real Estate
7.6%
Computer Software
5.7%
Marketing and Advertising
5.3%
Information Technology and Services
5.2%
Consumer Services
4.8%
Other
71.3%
Most Helpful Reviews
KrispCall
Most Helpful Favorable Review
Jeffrey C R.
Verified User in Apparel & Fashion
Krispcall integration with our crm Firmao has been smooth and efficient. Now we are able to perform all the task from it.
Most Helpful Critical Review
Ryan T.
Verified User in Computer Software
The integration with Pipedrive is not great and needs a lot of work. Calls do not automatically log against the deal
OpenPhone
Most Helpful Favorable Review
Anthony R.
Verified User in Computer & Network Security
I enjoy using OpenPhone- Its clean, simple, yet informative UI makes it easy to learn and use. We utilize the built-in recorded call feature daily, simplifying our workflows and quality assurance processes. Transferring calls and setting up extention trees...
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
Multiple and frequent connection problems, calls dropped, lines not working, ineffective customer service which takes 2-4 days to respond. Misleading pricing, hidden fees. Go somewhere else
Jeffrey C R.
Verified User in Apparel & Fashion
Krispcall integration with our crm Firmao has been smooth and efficient. Now we are able to perform all the task from it.
Anthony R.
Verified User in Computer & Network Security
I enjoy using OpenPhone- Its clean, simple, yet informative UI makes it easy to learn and use. We utilize the built-in recorded call feature daily, simplifying our workflows and quality assurance processes. Transferring calls and setting up extention trees...
Ryan T.
Verified User in Computer Software
The integration with Pipedrive is not great and needs a lot of work. Calls do not automatically log against the deal
Verified User in Health, Wellness and Fitness
Multiple and frequent connection problems, calls dropped, lines not working, ineffective customer service which takes 2-4 days to respond. Misleading pricing, hidden fees. Go somewhere else
Discussions
What is KrispCall used for?
1 comment
Official Response from KrispCall
KrispCall provides a cloud business phone system with features like virtual numbers, call routing, IVR menus, voicemail, SMS messaging, CRM integration,...Read more
KrispCall has no more discussions with answers
Is open phone legit?
26 comments
G2
Here you get good quality openphone accounts with good rate http://pvaatoz.com/allpro/openphone.html
Read more
Is open phone free?
11 comments
JR
No translation is needed as "NO" is already understood in English.Read more
What is like Google Voice?
4 comments
ML
The ability to use both a web app and phone app, which are constantly in sync, so that you can make calls or texts on your computer's web browser and on your...Read more
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