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Compare ISL Online and ScreenConnect 
Featured Products
At a Glance
Market Segments
Small-Business (51.1% of reviews)
Small-Business (65.9% of reviews)
Entry-Level Pricing
$16.90
No pricing available
ISL Online
Star Rating
(544)4.6 out of 5
Market Segments
Small-Business (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
$16.90
Free Trial is available
Browse all 5 pricing plansScreenConnect
Star Rating
(489)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ScreenConnect excels in providing a reliable remote access experience, with users praising its ability to connect quickly and seamlessly, even on low bandwidth. One user highlighted the platform's "fast and reliable remote access" and noted that it works smoothly across various devices, including mobile.
- Users say that ISL Online is particularly user-friendly, with many appreciating its straightforward setup process that requires no client installation on the customer's PC. This ease of use has been a significant factor for users who need to support clients without technical hurdles.
- Reviewers mention that ScreenConnect's chat functionality and toolbox are standout features, with one user calling them "PERFECT." This indicates that ScreenConnect not only facilitates remote access but also enhances communication during sessions, which is crucial for effective support.
- According to verified reviews, ISL Online shines in customer support, with users noting that it simplifies the support process for both technicians and clients. The integration into websites has also been highlighted as a significant advantage, making it easier for businesses to offer remote support.
- G2 reviewers report that while both products offer similar ease of use, ScreenConnect has a slight edge in terms of session management features, such as multi-session handling and unattended access. Users appreciate the clean interface that allows for effortless management of multiple sessions.
- Users say that ScreenConnect's strong security features give them confidence in its use, with one reviewer mentioning that it "bypasses all antivirus/firewall rules," which can be a double-edged sword but highlights the platform's robust capabilities in challenging environments.
Pricing
Entry-Level Pricing
ISL Online
Starter
$16.90
- 1 Licensed User
- 10 Managed Devices
- Mobile Device Support
ScreenConnect
No pricing availableFree Trial
ISL Online
Free Trial is available
ScreenConnect
Free Trial is available
Ratings
Meets Requirements
8.9
457
9.3
403
Ease of Use
9.3
490
9.3
406
Ease of Setup
9.1
428
8.9
331
Ease of Admin
9.0
376
8.9
328
Quality of Support
9.1
422
8.8
346
Has the product been a good partner in doing business?
9.0
359
9.1
313
Product Direction (% positive)
9.3
457
8.7
399
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.6
15
Not enough data
Feature Not Available
Not enough data
9.7
19
Not enough data
8.8
16
Conferencing Options
Not enough data
7.9
14
Not enough data
6.7
13
Not enough data
Feature Not Available
Application Tools
Not enough data
8.1
13
Not enough data
8.6
16
Not enough data
Feature Not Available
Agentic AI - Screen Sharing
Not enough data
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
339
9.6
45
8.6
338
9.2
43
8.3
315
9.0
40
8.8
337
9.3
47
8.7
317
9.1
45
8.8
329
8.9
46
Maintenance
8.8
326
9.3
46
7.8
288
8.8
35
Communication
7.7
313
8.9
43
6.9
276
7.6
29
6.9
271
Feature Not Available
7.8
290
8.2
37
Security
8.2
291
8.8
31
8.4
295
8.8
36
Device Support
7.7
301
8.0
40
8.3
313
8.8
40
8.3
310
8.8
40
Performance
8.0
292
8.3
38
Remote Support - Remote Video Support
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.3
5
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Administration
8.7
247
8.9
95
8.2
228
8.7
87
8.1
232
8.4
89
8.3
229
8.7
78
8.6
231
8.9
81
8.7
261
9.3
106
8.6
254
Feature Not Available
Platform
8.5
245
9.0
97
7.9
239
7.8
81
8.1
228
7.9
82
9.1
254
9.5
107
Security
7.7
201
Feature Not Available
8.2
221
9.0
89
8.2
216
Feature Not Available
Categories
Categories
Shared Categories
ISL Online and ScreenConnect are categorized as Remote Support and Remote Desktop
Unique Categories
ISL Online has no unique categories
Reviews
Reviewers' Company Size
ISL Online
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.5%
Computer & Network Security
14.3%
Consulting
9.9%
Computer Software
8.4%
Computer Networking
3.6%
Other
47.3%
Information Technology and Services
42.7%
Computer Software
6.0%
Computer & Network Security
6.0%
Computer Networking
3.9%
Hospital & Health Care
3.4%
Other
37.9%
Alternatives
Discussions
How do you use file sharing in a normal support session?
2 Comments
LL
When sharing files, you should first of all think about the security of the data contained in these files. Therefore, I want to share with you the article...Read more
How many remote users can I support with one license?
2 Comments
LR
depend on how many concurrent license you have; if you have only one you have to clone one assistence to support a new caseRead more
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
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