Compare Infobip and Sinch 
At a Glance
Market Segments
Mid-Market (42.3% of reviews)
Small-Business (42.9% of reviews)
Entry-Level Pricing
No pricing available
Start sending SMS
Infobip
Star Rating
(54)4.3 out of 5
Market Segments
Mid-Market (42.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InfobipSinch
Star Rating
(30)3.8 out of 5
Market Segments
Small-Business (42.9% of reviews)
Entry-Level Pricing
Start sending SMS
Learn more about SinchSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Infobip excels in Ease of Integration with a score of 9.3, while Sinch falls behind at 7.6. Reviewers mention that Infobip's API Call Speed is also superior at 9.2, making it a preferred choice for businesses needing quick and efficient integrations.
- Reviewers mention that Infobip offers a more comprehensive Quality of Support with a score of 8.5 compared to Sinch's 6.8. Users on G2 appreciate Infobip's extensive documentation and community support, which they find lacking in Sinch.
- Users say that Infobip shines in Communication Varieties with a score of 9.3, allowing for a broader range of messaging options. In contrast, Sinch's score of 7.1 indicates limited capabilities, which some users find restrictive for their marketing strategies.
- G2 users report that Infobip's Template Creation features are more robust, providing preset templates and customizable workflows that enhance user experience. Sinch, however, does not offer the same level of flexibility, leading to user frustration.
- Reviewers mention that Infobip's Scalability is a significant advantage, making it suitable for mid-market businesses, while Sinch's focus on small businesses may limit its appeal for larger enterprises looking for growth.
- Users report that Infobip's Analytics capabilities are superior, providing detailed tracking and reporting features that help businesses make informed decisions. Sinch's analytics tools are considered basic, which some users find insufficient for their needs.
Featured Products
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Pricing
Entry-Level Pricing
Infobip
No pricing availableSinch
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Start sending SMS
Programmable APIs and tools
SMS, WhatsApp, Verification and AI-powered chatbots.
With our direct local operator connections and intelligent routing we ensure your message is delivered quickly, reliably and at the best price.
Free Trial
Infobip
No trial information availableSinch
Free Trial is available
Ratings
Meets Requirements
9.1
36
7.4
21
Ease of Use
9.0
37
7.5
22
Ease of Setup
8.7
21
6.3
17
Ease of Admin
8.9
22
6.7
16
Quality of Support
8.5
40
6.5
22
Has the product been a good partner in doing business?
8.6
23
6.8
17
Product Direction (% positive)
8.4
37
6.8
18
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.3
20
6.8
10
9.2
22
7.3
10
9.3
25
6.3
9
Support
9.0
28
6.3
10
8.7
19
4.4
9
8.5
28
5.8
10
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - Phone Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Features - Phone Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Infobip and Sinch are categorized as Communication Platform as a Service
Reviews
Reviewers' Company Size
Infobip
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sinch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
15.4%
Information Technology and Services
11.5%
Banking
9.6%
Automotive
7.7%
Retail
5.8%
Other
50.0%
Computer Software
21.4%
Telecommunications
17.9%
Information Technology and Services
14.3%
Retail
7.1%
Internet
7.1%
Other
32.1%
Most Helpful Reviews
Infobip
Most Helpful Favorable Review
Verified User in Financial Services
- nice support from Indonesian team - fast response when we need to topup soon as possible
Most Helpful Critical Review
Stephan C.
Verified User in Consumer Electronics
The customer service offered by infobip could be improved, the response times are very slow, it takes up to 3 days to solve technical problems, that is a long time to not be able to execute pending campaigns, the sales representative frequently changes,...
Sinch
Most Helpful Favorable Review
Bruce X.
Verified User in Broadcast Media
The service used is WhatsApp, and in the first month of launch, it is still being promoted, with the first month's fee being waived as a very considerate gesture.
Most Helpful Critical Review
Verified User in Computer Software
It is not possible to get pricing data through Sinch's API, unlike many of their competitors. After committing to offer us a fixed price in a key market, they raised their prices by 6x and did not notify us in any way, even though they sent us other email...
Verified User in Financial Services
- nice support from Indonesian team - fast response when we need to topup soon as possible
Bruce X.
Verified User in Broadcast Media
The service used is WhatsApp, and in the first month of launch, it is still being promoted, with the first month's fee being waived as a very considerate gesture.
Stephan C.
Verified User in Consumer Electronics
The customer service offered by infobip could be improved, the response times are very slow, it takes up to 3 days to solve technical problems, that is a long time to not be able to execute pending campaigns, the sales representative frequently changes,...
Verified User in Computer Software
It is not possible to get pricing data through Sinch's API, unlike many of their competitors. After committing to offer us a fixed price in a key market, they raised their prices by 6x and did not notify us in any way, even though they sent us other email...
Discussions
How we can simplify the time and process to implement whatsapp for business?
1 comment
Official Response from Infobip
Hello, Mauricio! Our experts are at any client's disposal when it comes to ensuring a simple & seamless integration of our solutions, including the WhatsApp...Read more
Is it possible go get support for creating a virtual assistant for my clients.
1 comment
Official Response from Infobip
Hello, thanks for the inquiry! Yes, creating a virtual assistant is possible with our solutions. If you would like more details on how to get started with...Read more
Infobip has no more discussions with answers
Sinch has no discussions with answers
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