Compare IFS and Salesforce Field Service 
At a Glance
Market Segments
Mid-Market (63.6% of reviews)
Mid-Market (43.0% of reviews)
Entry-Level Pricing
No pricing available
$165.00 1 User Per Month
IFS
Star Rating
(264)4.0 out of 5
Market Segments
Mid-Market (63.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about IFSSalesforce Field Service
Star Rating
(682)4.4 out of 5
Market Segments
Mid-Market (43.0% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IFS excels in its Chart of Accounts functionality, receiving a score of 9.8, which reviewers mention allows for detailed financial tracking and reporting, while Salesforce Field Service scores lower at 8.3, indicating less robust capabilities in this area.
- Reviewers mention that Salesforce Field Service offers superior Quality of Support with a score of 8.5 compared to IFS's 6.4, highlighting that users appreciate the responsiveness and helpfulness of Salesforce's support team.
- G2 users indicate that IFS has a more comprehensive Inventory Tracking feature, scoring 8.9, which reviewers say provides better visibility and management of stock levels compared to Salesforce Field Service's score of 8.1.
- Users on G2 report that Salesforce Field Service shines in Client Communications, achieving a score of 8.5, with reviewers noting its effective tools for keeping customers informed during service processes, while IFS scores lower at 7.6.
- Reviewers mention that IFS's Payment Batches feature is highly rated at 8.0, allowing for efficient processing of multiple payments, whereas Salesforce Field Service's score of 8.3 in this area suggests it has a slight edge but lacks the depth of IFS's functionality.
- Users say that Salesforce Field Service's Ease of Use is a significant advantage, scoring 8.4, with many reviewers highlighting its intuitive interface, while IFS's score of 7.6 indicates a steeper learning curve for new users.
Featured Products
Sponsored
Veryon Tracking
(11)
Field Service Management
Visit Website
Sponsored
eWorkOrders CMMS
(24)
Field Service Management
Visit Website
Sponsored
Versa Cloud ERP
(2)
Field Service Management
Visit Website
Pricing
Entry-Level Pricing
IFS
No pricing availableSalesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Free Trial
IFS
No trial information availableSalesforce Field Service
No trial information availableRatings
Meets Requirements
8.1
216
8.6
277
Ease of Use
7.6
217
8.4
479
Ease of Setup
6.6
149
7.7
355
Ease of Admin
7.4
148
8.3
143
Quality of Support
6.4
210
8.5
267
Has the product been a good partner in doing business?
7.2
148
8.7
135
Product Direction (% positive)
8.2
210
8.8
271
Features by Category
Accounting
8.4
30
Not enough data
8.0
25
Not enough data
7.9
25
Not enough data
8.1
26
Not enough data
7.8
24
Not enough data
8.3
25
Not enough data
8.0
28
Not enough data
8.1
24
Not enough data
8.0
23
Not enough data
7.9
25
Not enough data
Inventory & Warehouse
8.9
30
Not enough data
8.5
31
Not enough data
8.5
31
Not enough data
8.3
29
Not enough data
8.1
26
Not enough data
7.8
22
Not enough data
8.5
23
Not enough data
8.1
15
Not enough data
Purchasing
8.2
31
Not enough data
8.8
30
Not enough data
7.9
25
Not enough data
8.4
30
Not enough data
Sales & Marketing
8.5
26
Not enough data
8.3
20
Not enough data
8.6
28
Not enough data
7.8
27
Not enough data
8.3
24
Not enough data
7.7
23
Not enough data
Manufacturing
8.1
27
Not enough data
7.5
23
Not enough data
7.7
22
Not enough data
8.1
27
Not enough data
8.3
26
Not enough data
8.3
27
Not enough data
7.7
20
Not enough data
8.4
21
Not enough data
Quality Management
8.0
23
Not enough data
7.7
24
Not enough data
7.0
20
Not enough data
7.4
23
Not enough data
7.6
19
Not enough data
7.6
21
Not enough data
8.0
21
Not enough data
Distribution
8.4
27
Not enough data
8.5
22
Not enough data
7.5
24
Not enough data
8.6
26
Not enough data
8.3
24
Not enough data
HR
8.3
12
Not enough data
7.6
19
Not enough data
7.4
23
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Accounting
9.8
8
Not enough data
7.2
6
Not enough data
8.6
6
Not enough data
8.1
9
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
9.3
5
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
7.6
7
Not enough data
Inventory & Warehouse
8.3
12
Not enough data
8.6
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.8
12
Not enough data
Purchasing
8.0
9
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
8.8
11
Not enough data
Sales & Marketing
8.3
11
Not enough data
7.9
8
Not enough data
8.0
10
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
Discrete Manufacturing
8.0
9
Not enough data
7.2
6
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.2
10
Not enough data
Process Manufacturing
7.2
6
Not enough data
7.1
8
Not enough data
7.2
6
Not enough data
ETO Manufacturing
7.7
8
Not enough data
7.5
6
Not enough data
7.0
5
Not enough data
Quality Management
8.3
6
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
8
Not enough data
Service
Not enough data
Not enough data
Not enough data
Not enough data
7.5
6
Not enough data
Distribution
8.3
9
Not enough data
8.1
9
Not enough data
8.7
10
Not enough data
HR
Not enough data
Not enough data
Not enough data
Not enough data
7.8
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Accounting
8.3
23
Not enough data
6.9
16
Not enough data
6.8
16
Not enough data
7.8
22
Not enough data
7.5
19
Not enough data
7.2
21
Not enough data
7.6
18
Not enough data
7.6
20
Not enough data
7.6
17
Not enough data
7.5
17
Not enough data
Inventory & Warehouse
8.0
22
Not enough data
7.6
21
Not enough data
7.7
21
Not enough data
7.4
18
Not enough data
6.8
18
Not enough data
Purchasing
7.6
19
Not enough data
8.3
20
Not enough data
8.0
20
Not enough data
8.1
20
Not enough data
Sales & Marketing
7.6
19
Not enough data
7.4
14
Not enough data
8.1
18
Not enough data
8.0
17
Not enough data
7.8
19
Not enough data
7.4
17
Not enough data
Manufacturing
8.0
20
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
7.9
19
Not enough data
7.2
15
Not enough data
7.6
18
Not enough data
Quality Management
7.5
16
Not enough data
7.4
16
Not enough data
6.4
15
Not enough data
7.5
16
Not enough data
Distribution
8.1
19
Not enough data
8.0
19
Not enough data
7.9
19
Not enough data
HR
6.3
10
Not enough data
7.4
12
Not enough data
7.3
11
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Accounting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory & Warehouse
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Purchasing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales & Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Manufacturing
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
HR
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Accounting
6.9
47
Not enough data
6.8
47
Not enough data
6.8
51
Not enough data
7.1
58
Not enough data
6.5
35
Not enough data
7.6
64
Not enough data
7.5
67
Not enough data
7.6
60
Not enough data
7.3
52
Not enough data
7.1
52
Not enough data
7.5
73
Not enough data
7.0
49
Not enough data
7.4
52
Not enough data
7.1
45
Not enough data
7.7
49
Not enough data
7.7
56
Not enough data
7.5
52
Not enough data
7.4
63
Not enough data
Back Office
7.4
54
Not enough data
7.7
47
Not enough data
6.9
26
Not enough data
7.1
43
Not enough data
7.5
52
Not enough data
7.3
30
Not enough data
6.4
25
Not enough data
8.2
71
Not enough data
8.2
65
Not enough data
7.0
36
Not enough data
7.3
45
Not enough data
7.5
40
Not enough data
7.5
43
Not enough data
7.0
28
Not enough data
Front Office
6.8
31
Not enough data
6.0
24
Not enough data
7.2
39
Not enough data
7.6
35
Not enough data
6.8
29
Not enough data
6.8
20
Not enough data
6.7
22
Not enough data
7.4
48
Not enough data
7.4
42
Not enough data
6.6
29
Not enough data
7.1
49
Not enough data
7.0
41
Not enough data
6.4
20
Not enough data
6.3
21
Not enough data
6.7
22
Not enough data
6.8
31
Not enough data
Integration
6.7
33
Not enough data
7.2
62
Not enough data
7.3
58
Not enough data
Logistics
7.6
61
Not enough data
7.1
50
Not enough data
7.2
51
Not enough data
7.4
66
Not enough data
7.5
65
Not enough data
8.0
64
Not enough data
7.4
57
Not enough data
7.2
56
Not enough data
7.8
63
Not enough data
7.8
58
Not enough data
Platform
7.6
64
Not enough data
7.0
47
Not enough data
7.2
55
Not enough data
7.5
60
Not enough data
7.3
67
Not enough data
7.1
55
Not enough data
Production
7.6
60
Not enough data
6.4
40
Not enough data
7.1
48
Not enough data
6.9
47
Not enough data
7.2
44
Not enough data
6.7
36
Not enough data
7.5
56
Not enough data
7.2
49
Not enough data
7.1
38
Not enough data
7.5
52
Not enough data
6.8
34
Not enough data
7.4
48
Not enough data
Reporting & Analytics
7.2
61
Not enough data
7.4
63
Not enough data
7.3
56
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Asset Definition
8.2
12
Not enough data
7.9
11
Not enough data
8.2
12
Not enough data
8.2
11
Not enough data
Asset Tracking
6.7
12
Not enough data
8.3
12
Not enough data
7.9
13
Not enough data
Inventory
8.1
12
Not enough data
6.7
11
Not enough data
7.1
12
Not enough data
Depreciation
7.9
11
Not enough data
8.2
11
Not enough data
7.7
11
Not enough data
7.1
12
Not enough data
Maintenance
7.9
11
Not enough data
7.6
11
Not enough data
7.6
9
Not enough data
7.8
10
Not enough data
8.0
9
Not enough data
8.0
11
Not enough data
Field Service
8.2
11
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
Monitoring
7.4
11
Not enough data
8.5
10
Not enough data
7.3
10
Not enough data
Contract & Warranty
8.2
10
Not enough data
8.1
8
Not enough data
7.4
9
Not enough data
Analytics
8.7
14
Not enough data
8.3
14
Not enough data
8.2
11
Not enough data
Integration
9.2
12
Not enough data
7.1
7
Not enough data
8.7
13
Not enough data
Logistics and Operations
6.9
6
Not enough data
6.7
5
Not enough data
7.2
6
Not enough data
8.1
7
Not enough data
8.1
6
Not enough data
7.1
8
Not enough data
5.8
8
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
7.9
7
Not enough data
Nonconformance
7.0
18
Not enough data
6.9
18
Not enough data
7.5
16
Not enough data
Quality system
7.5
19
Not enough data
7.3
17
Not enough data
7.3
19
Not enough data
Risk Management
6.3
15
Not enough data
6.3
13
Not enough data
6.7
18
Not enough data
Inspection Management
6.3
17
Not enough data
7.1
18
Not enough data
7.0
17
Not enough data
Compliance
7.0
15
Not enough data
6.8
13
Not enough data
6.8
14
Not enough data
Platform
6.5
21
Not enough data
7.4
23
Not enough data
6.3
15
Not enough data
6.8
23
Not enough data
Services
7.3
22
Not enough data
6.4
24
Not enough data
6.4
23
Not enough data
6.1
20
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Before the Job
7.5
31
8.5
214
8.1
36
8.5
208
8.2
32
8.6
214
8.0
33
8.5
207
On the Job
7.9
39
Feature Not Available
7.8
38
8.5
212
7.7
31
Feature Not Available
7.4
32
8.5
213
7.3
11
8.5
163
After the Job
7.8
44
8.6
215
7.4
38
8.7
209
7.8
32
8.2
165
7.8
25
8.8
164
Categories
Categories
Shared Categories
IFS and Salesforce Field Service are categorized as Field Service Management
Unique Categories
IFS is categorized as Process ERP, Mixed Mode ERP, Discrete ERP, ETO ERP, Quality Management (QMS), Enterprise Asset Management (EAM), ERP Systems, Aviation MRO, and Construction ERP
Salesforce Field Service has no unique categories
Reviews
Reviewers' Company Size
IFS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
8.9%
Oil & Energy
8.1%
Information Technology and Services
7.3%
Electrical/Electronic Manufacturing
4.6%
Construction
4.2%
Other
66.8%
Manufacturing
9.1%
Information Technology and Services
8.8%
Telecommunications
5.1%
Hospital & Health Care
4.9%
Consumer Services
4.6%
Other
67.5%
Most Helpful Reviews
IFS
Most Helpful Favorable Review
Andry R.
Verified User in Building Materials
IFS is easy to learn and to implement for business leads who need to improve their efficiency. It covers the main functions and tools used in businesses.
Most Helpful Critical Review
huzefa a.
Verified User in Food & Beverages
IFS seems to be focusing on niche spaces. The core of this system is good. But they seem to be losing their way. Lobbies did not add much value. Thing like 3D modelling and virtual reality are gimmicks for an ERP.
Salesforce Field Service
Most Helpful Favorable Review
Verified User in Hospital & Health Care
I worked on a project providing service and maintenance for surgical tables across the US, using Salesforce Field Service (FSL). The platform's Dispatcher Console allowed us to manage complex scheduling and routing across different locations efficiently....
Most Helpful Critical Review
Amanda H.
Verified User in Construction
It didn't ultimately do everything we needed or work the way it was shown to us in the first place, it was not user friendly for our sales reps. It was as if you already needed Salesforce experience to work it, but field workers were going to need to be...
Andry R.
Verified User in Building Materials
IFS is easy to learn and to implement for business leads who need to improve their efficiency. It covers the main functions and tools used in businesses.
Verified User in Hospital & Health Care
I worked on a project providing service and maintenance for surgical tables across the US, using Salesforce Field Service (FSL). The platform's Dispatcher Console allowed us to manage complex scheduling and routing across different locations efficiently....
huzefa a.
Verified User in Food & Beverages
IFS seems to be focusing on niche spaces. The core of this system is good. But they seem to be losing their way. Lobbies did not add much value. Thing like 3D modelling and virtual reality are gimmicks for an ERP.
Amanda H.
Verified User in Construction
It didn't ultimately do everything we needed or work the way it was shown to us in the first place, it was not user friendly for our sales reps. It was as if you already needed Salesforce experience to work it, but field workers were going to need to be...
Alternatives
Discussions
What is IFS FSM?
2 comments
SN
It’s IFS’s Field Service Module. This is a module developed by IFS to support field agents wherein they can key in requirements/service reports from remote...Read more
What is Salesforce Field Service used for?
2 comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
