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Compare IBM Sterling Order Management and SAP Commerce Cloud 
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At a Glance
Market Segments
Enterprise (54.5% of reviews)
Enterprise (46.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
IBM Sterling Order Management
Star Rating
(82)4.4 out of 5
Market Segments
Enterprise (54.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about IBM Sterling Order ManagementSAP Commerce Cloud
Star Rating
(288)4.3 out of 5
Market Segments
Enterprise (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Commerce CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IBM Sterling Order Management excels in Order Tracking, with a stellar rating of 9.5 for both Shipping and Tracking, while SAP Commerce Cloud trails slightly behind with ratings of 8.8 and 8.9 respectively. Reviewers mention that the real-time updates in IBM Sterling enhance customer satisfaction.
- Reviewers mention that SAP Commerce Cloud offers superior Ease of Setup with a score of 8.3 compared to IBM Sterling's 6.6. Users on G2 appreciate the straightforward onboarding process of SAP Commerce Cloud, making it a preferred choice for teams looking to implement quickly.
- G2 users highlight the Quality of Support in SAP Commerce Cloud, which received a rating of 8.6, slightly higher than IBM Sterling's 8.2. Users report that the responsive support team of SAP Commerce Cloud is a significant advantage during critical implementation phases.
- Users say that IBM Sterling Order Management shines in Inventory Management, particularly in Flow Of Goods with a rating of 9.5, while SAP Commerce Cloud scored 8.8. Reviewers mention that the robust inventory features help streamline operations effectively.
- Reviewers mention that SAP Commerce Cloud provides better Customization options with a score of 8.4, compared to IBM Sterling's 8.6. Users appreciate the flexibility in tailoring the platform to meet specific business needs, which is crucial for unique e-commerce strategies.
- Users on G2 report that IBM Sterling Order Management has a strong performance in Order Entry, scoring 9.2, while SAP Commerce Cloud scored 8.8. Reviewers say that the intuitive interface for order entry in IBM Sterling significantly reduces processing time and errors.
Pricing
Entry-Level Pricing
IBM Sterling Order Management
No pricing availableSAP Commerce Cloud
No pricing availableFree Trial
IBM Sterling Order Management
No trial information availableSAP Commerce Cloud
Free Trial is available
Ratings
Meets Requirements
8.6
51
8.7
212
Ease of Use
8.6
51
8.1
220
Ease of Setup
6.6
27
7.9
159
Ease of Admin
7.2
26
8.2
94
Quality of Support
8.2
51
8.6
203
Has the product been a good partner in doing business?
8.7
28
8.4
87
Product Direction (% positive)
8.8
48
8.9
205
Features by Category
Order Entry
9.2
21
8.8
69
9.3
21
9.0
69
9.3
21
8.8
68
Order Tracking
9.5
22
8.9
70
9.5
22
8.9
71
9.0
22
8.7
67
Inventory Management
8.7
22
8.9
70
9.5
22
8.9
66
9.3
22
8.8
67
Customer Management
9.2
23
9.0
68
9.3
23
8.9
67
8.9
23
8.7
68
Subscription Management
9.0
22
8.7
68
9.4
21
8.9
66
8.8
20
8.7
68
8.9
18
9.1
66
Agentic AI - Order Management
Not enough data
9.2
6
Not enough data
8.1
6
Headless Commerce
Not enough data
8.3
80
Not enough data
8.4
83
Not enough data
8.3
82
Not enough data
8.5
86
Not enough data
8.5
86
Generative AI
Not enough data
8.1
33
Not enough data
8.0
33
Agentic AI - E-Commerce Platforms
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.1
20
Not enough data
7.6
20
Not enough data
7.8
20
Not enough data
7.8
20
Merchandising/Marketing
Not enough data
8.1
105
Not enough data
8.3
131
Not enough data
8.1
132
|
Verified
Not enough data
8.1
130
|
Verified
Not enough data
8.0
125
Not enough data
8.0
127
|
Verified
Not enough data
8.3
105
Product Catalog
Not enough data
8.3
130
Not enough data
8.2
127
|
Verified
Not enough data
8.3
129
|
Verified
Not enough data
8.3
114
|
Verified
Order Process
Not enough data
8.5
133
|
Verified
Not enough data
8.5
126
|
Verified
Not enough data
8.1
125
|
Verified
Not enough data
8.5
125
|
Verified
Not enough data
8.5
131
Not enough data
8.0
118
|
Verified
Not enough data
8.4
126
Not enough data
8.4
116
Multi-Channel Support
Not enough data
8.3
126
Not enough data
7.9
122
|
Verified
Not enough data
8.1
119
|
Verified
Not enough data
8.4
124
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
7.9
95
Not enough data
8.5
125
|
Verified
Platform
Not enough data
8.5
122
|
Verified
Not enough data
8.3
126
|
Verified
Not enough data
8.2
125
|
Verified
Not enough data
8.4
128
|
Verified
Not enough data
8.3
121
Not enough data
8.7
123
|
Verified
Not enough data
8.5
119
|
Verified
Not enough data
8.6
125
|
Verified
Not enough data
8.2
122
|
Verified
Not enough data
8.5
117
|
Verified
Not enough data
8.3
123
|
Verified
Not enough data
8.5
124
|
Verified
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Reporting
Not enough data
8.9
40
Not enough data
8.7
40
Omnichannel Features
Not enough data
8.8
40
Not enough data
8.6
34
Not enough data
8.9
38
Not enough data
9.0
35
Not enough data
8.6
36
Not enough data
8.7
39
Not enough data
8.6
38
Categories
Categories
Shared Categories
IBM Sterling Order Management and SAP Commerce Cloud are categorized as Order Management
Unique Categories
IBM Sterling Order Management has no unique categories
SAP Commerce Cloud is categorized as E-Commerce Platforms and Omnichannel Commerce
Reviews
Reviewers' Company Size
IBM Sterling Order Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Commerce Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
34.8%
Information Technology and Services
16.7%
Computer Software
9.1%
Financial Services
7.6%
Apparel & Fashion
4.5%
Other
27.3%
Information Technology and Services
17.0%
Computer Software
9.3%
Retail
7.3%
Accounting
4.9%
Marketing and Advertising
4.5%
Other
57.1%
Alternatives
Discussions
Will IBM Order Management help me monitor orders to ensure that they fulfilled on time?
2 Comments
Official Response from IBM Sterling Order Management
Yes, IBM Order Management proactively monitor orders to allow you to correct problem orders before they impact the customer and help ensure a positive...Read more
What is IBM Order Management?
1 Comment
Official Response from IBM Sterling Order Management
Order Management helps your company deliver a superior customer experience by enabling your company to execute and coordinate order fulfillment processes...Read more
Will IBM Order Management provide me with a foundation to provide Omni-channel offerings to my customers?
1 Comment
Official Response from IBM Sterling Order Management
Yes, IBM Order Management provides complete real-time global inventory visibility, sophisticated sourcing and fulfillment logic across all channels, and...Read more
What is SAP Commerce Cloud?
2 Comments
AK
SAP Commerce Cloud is SAP 's another mind blowing application or version which helps the e commerce business to run there accounting activities effectively...Read more
What is SAP Commerce Cloud used for?
1 Comment
FM
SAP Commerce Cloud connects the online marketplace to a dedicated eCommerce website. Here’s how:
Online Marketplace:
An online marketplace is a...Read more
SAP Commerce Cloud has no more discussions with answers
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