--- title: IBM Sterling Order Management Reviews meta_title: 'IBM Sterling Order Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 83 reviews by the users' company size, role or industry to find out how IBM Sterling Order Management works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 83 scale: '5' date_modified: '2026-07-12' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # IBM Sterling Order Management Reviews **Vendor:** IBM **Category:** [Order Management Software](https://www.g2.com/categories/order-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 83 ## About IBM Sterling Order Management IBM® Sterling Order Management helps you deliver on more customer promises by orchestrating smarter omnichannel order fulfillment.  Accelerate transformation by simplifying technology and implementation complexity to deliver omnichannel order fulfillment capabilities such as curbside pickup, buy online pickup in store (BOPIS), and ship from store (SFS). Empower your business to maximize results by managing business rules that are right for your customers and your business. With real-time inventory management, you can appropriate stock for demand and manage inventory turns. IBM Sterling Order Management provides an intuitive interface with easy-to-use functionality, so you don’t have to rely on IT. Use configurable features for order capture, including real-time inventory, through to fulfillment, to power customer experiences that grow sales while improving profitability. Order management that accommodates B2B complexity: For enterprises looking to accelerate B2B commerce growth and profitability, IBM Sterling Order Management enhances customer experiences, increases revenue, and improves operational margin. Leverage multi-enterprise inventory visibility to deliver the perfect order consistently, and reduce manual effort and costly errors by digitizing processes and automating workflows. Delight customers with B2C order management to deliver multi-channel fulfillment options. B2C customers expect fast and safe delivery with the option to add to, change orders in flight and the ability to determine when, where and how they receive an order. IBM® Sterling Order Management gives you and your customers options — like real-time views of how much inventory you have on-hand, personalized delivery options and the ability to split an order to multiple — so you can guarantee customer satisfaction and repeat business. Benefits Enhance the customer experience: Keep customer promises with flawless order fulfillment execution across every channel. Maximize inventory productivity: Meet peak-period demand and avoid overpromising, losing sales, or incurring unexpected charges. Leverage omnichannel capabilities: Empower customers to engage when and in any way they want, with capabilities such as curbside pickup, BOPIS, SFS, clienteling, drop shipping, and endless aisle. Improve operational margin: Reduce safety and dead stock with a focus on carrying costs. Automate processes, increase inventory turns, and minimize shipping expenses with ship-to-store options. Harness advanced intelligence: Utilize AI powered insights to scale operations and maximize profitability. Accelerate transformation: Simplify technology complexity with quick implementation to fast-track customer experiences. To learn more click here: https://www.ibm.com/products/order-management IBM Sterling Order Management is a component of the of the IBM Sterling Supply Chain Suite. The IBM Sterling Supply Chain Suite gives you the end-to-end visibility, real-time insights and recommended actions to turn disruptions into opportunities for customer engagement, growth and profit. To learn more click here: https://www.ibm.com/supply-chain/sterling ## IBM Sterling Order Management Reviews ### 1. Intuitive system, easy to use and quick to implement **Rating:** 4.0/5.0 stars **Reviewed by:** Francisco G. | Contact Center and Social Customer Experience Responsable, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about IBM Sterling Order Management?** It is an intuitive system, easy for users to use, and with great ease of implementation. **What do you dislike about IBM Sterling Order Management?** Work on improving agility in support and the adaptability of the system to the particularities of the clients. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Centralized management of orders and service for our company. ### 2. A Solid Order Management Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Shivam M. | Deal Desk Analyst, GTM, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about IBM Sterling Order Management?** User Friendly UI & you can easily setup your home page as per your convience. **What do you dislike about IBM Sterling Order Management?** Not a major issue but they should work on their real time help/assistance for their customers. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Integration with other ERP applications helps a lot which means you can fetch the data anywhere which is very efficient. ### 3. Excellent platform to manage all the processes in just one platform **Rating:** 5.0/5.0 stars **Reviewed by:** Alok Nath D. | Marketing manager, Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about IBM Sterling Order Management?** Businesses looking for order processing that is frictionless will find that IBM Sterling Order Management is a game changer. Its powerful features improve customer experience, optimize inventories, and streamline operations. It's essential for any business trying to improve order fulfillment because of its user-friendly interfaces and potent analytics." **What do you dislike about IBM Sterling Order Management?** It costs a little bit more than other platform,There are few glitches which comes at the times of order processing and restricts us from processing a order which can be improved. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** IBM Sterling Order Management helping us in many ways as it enables real-time visibility into inventory levels across the supply chain, preventing stockouts and overstock situations,Orders are automatically routed to the best fulfillment location based on a variety of criteria, including cost, customer preferences, and inventory availability. ### 4. Comprehesive solution for your business needs **Rating:** 4.0/5.0 stars **Reviewed by:** Tanmay D. | Product Analyst : Insurance Domain, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2024 **What do you like best about IBM Sterling Order Management?** Its highly flexible and scalable, and it uses automation also, it can do real-time inventory visibility, order tracking, and flexible delivery options and much more..It can efficiently communicate data with eCommerce platforms, ERP systems, CRM systems, and third-party providers, also it manages orders from multiple channels and uses it in order tracking in order lifecycle which is very efficient for end user of this system **What do you dislike about IBM Sterling Order Management?** the maintenance and support costs for this app is high, also training for this application also can be very costly, we need to hire specialized trainers to train resources which are not easily available in the market, also when it comes to regulatory compliances, we have to implement them manually everytime in this application.. one more thing to note is that the communication with third party apps can be time taking i meant that the development and configuration for the new partners will take time. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** yes IBM is solving multiple issues, such as recently there was a patch made for discounts applied on products, where system was applying discounts on returned/cancelled products also and it has been fixed now.also better RTAM alerts are provided.also fusion charts now supports javascripts ### 5. Scalable tool for order managment system! **Rating:** 4.5/5.0 stars **Reviewed by:** Shagun S. | Human resource, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about IBM Sterling Order Management?** IBM sterling order Managment is one of the best, easy to use solution for managing orders which provides end to end tracking of orders which helps our business to track all orders efficiently, it also provides analytics based on data and provides complete order orchestration, for any kind of issues they also provide resolutions. **What do you dislike about IBM Sterling Order Management?** While their is not much to dislike about this application but i think they can improve on order tracking by implementing better UI and use any other map service to show location of order. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** It has helped our business to track all orders and provided with a central portal to track and do analysis of our orders, it's scalable and accurate and gives real time updates on our order. ### 6. End to end,scalable management of orders! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about IBM Sterling Order Management?** It's very helpful when it comes to handling multiple order channels, it's helping us to track orders from our mobile application and web app, best part is that we don't have to think about the scalability aspects as it manages or tracks any level of orders without any issues. **What do you dislike about IBM Sterling Order Management?** I think order dashboard should have features for analytics so that we can compare our orders from previous years or months and calculate total growth rate. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** It's making tracking of multiple order channels in a single place, which helps our team to keep track of all orders and provide a better and quicker support to our customers. ### 7. Great inventory management software **Rating:** 5.0/5.0 stars **Reviewed by:** Pravin T. | Principal Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about IBM Sterling Order Management?** I like interactive UI provided by IBM Sterling Order Management Software with different analystics provided. Also its capability to manage and monitor order from different challens is a great to use. **What do you dislike about IBM Sterling Order Management?** REST API to automate the integration with third party tool need some improvement in terms of availablity of the APIs and output format of the some of the APIs. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** It is helping us to track the computer hardware inventory for our otganization where hardware from different channels and vendor is ordered and Sterling Order Management is making out life easy with the great work flow automation it provides. ### 8. Enhancing customer experience by AI integrated technology **Rating:** 5.0/5.0 stars **Reviewed by:** Manish K. | Head - Sales & Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about IBM Sterling Order Management?** AI powered technology providing intensive insights to improve customer experience and reducing costs. **What do you dislike about IBM Sterling Order Management?** Lack of customizable reporting and analytics **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Managing inventory with the help of AI insights to help better customer experience ### 9. Great management platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about IBM Sterling Order Management?** The most helpful part of this platform is the easy use of the UI and the Interactive nature of the application. **What do you dislike about IBM Sterling Order Management?** No adjustment required as per my opinion. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Help me a lot to manage and get a statistical report about the items in my inventory, and helps me in managing it. ### 10. IBM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Neslihan . | Game Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2023 **What do you like best about IBM Sterling Order Management?** I can use it for my enventory and can easily manage it. It has a user friendly and minimalist UI design which makes it much more easier. Name of the IBM makes it more reliable and trustable. **What do you dislike about IBM Sterling Order Management?** The pricing could be a little better. Actually, It is okay when considering the pluses. But one can consider it as a disadvantage and choose another product instead. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** I can check all the things at one place. Seeing at once is really cool. ### 11. OMS review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about IBM Sterling Order Management?** AI powered insights giving a purview of entire order cycle helps to fulfil order cycle effectively. **What do you dislike about IBM Sterling Order Management?** Inventory insights should be more effective or real-time. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Inventory insights were manual now it is optimized with AI based feature that helps in real-time OMS fulfilment. ### 12. IBM sterlig Order Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi D. | Financial Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about IBM Sterling Order Management?** Convenience to use the platform that IBM has built **What do you dislike about IBM Sterling Order Management?** Addictive in order to get job done , I simoluse this all the time. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Since I am a small business owner, it helps me manage my order counts and inventory management. ### 13. One product which can be fit for all your supply chain requirement. **Rating:** 5.0/5.0 stars **Reviewed by:** Hemant V. | Senior Enterprise Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about IBM Sterling Order Management?** Flexiblity in terms of integration with frontend, Payment gateway, other systems using any of the latest technology. If something is not possible out of the box then it provide multiple way of customization. **What do you dislike about IBM Sterling Order Management?** Old console UI which was enabled only for IE but now its avaiable for any browser. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** It is the central system for all the order processing, analytics, real time monitoring and inventory management. ### 14. Great Experience with IBM. **Rating:** 4.0/5.0 stars **Reviewed by:** Harshali S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about IBM Sterling Order Management?** There are many things that I like about IBM. One is fulfilling our company's demands by tracking and managing orders in less time. It is improving daily, and it is pretty efficient to use. I will highly recommend it as it provides excellent facilities for any company. **What do you dislike about IBM Sterling Order Management?** As such, there is nothing that I dislike about this tool; the only thing that generates issues is it lags sometimes. Other than this, I like this tool. It is pretty useful. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** For our company, this tool has been proven to be a boon. It solves many problems, like offering features that suit your company needs, such as order management, to enable efficiency and productivity, and it is pretty flexible and convenient to use ### 15. IBM Sterling for Order Management **Rating:** 4.5/5.0 stars **Reviewed by:** Rupsi K. | Senior Technical Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2022 **What do you like best about IBM Sterling Order Management?** Sterling OMS has been helping customers with order management for decades, and the product has grown a lot over these years with feedback from its customers. It supports order entry through multiple channels and provides placeholders for third-party integrations at almost every point in the order flow. There are so many such features that create a seamless experience for the end-user. **What do you dislike about IBM Sterling Order Management?** Sterling OMS is a vast product and needs a decent-sized team to manage the implementation. The pricing is a bit higher when compared to the other market players. Also, some of the internal applications could fancy a bit of an upgrade from a look-wise perspective. **Recommendations to others considering IBM Sterling Order Management:** Sterling OMS offers a lot more than just order management as part of the whole suite. There have been new additions to the package, like fulfillment optimizer, which can help businesses save some serious bucks. It's a great product, and there is possibly a lot more than to might be looking for. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Sterling OMS helps businesses offer their customer a seamless ordering experience be it a store purchase, call center purchase, online order, etc. More importantly, it helps retailers manage their resources more efficiently and be more profitable at the end of the day. ### 16. My experience with IBM Sterling OMS **Rating:** 4.0/5.0 stars **Reviewed by:** Shashank K. | Technology L1, Senior, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2022 **What do you like best about IBM Sterling Order Management?** Inventory management in IBM Sterling is really good, the long list of features it provides while dealing with inventory is just never-ending and inventory management being a very critical and major part of the whole OMS, makes IBM Sterling a very worthy option to go with. **What do you dislike about IBM Sterling Order Management?** The pricing for the complete Sterling fulfillment suite being far more compared to the other market players and the fact that IBM offers only the complete fulfillment suite could be one of the downsides in terms of not being able to grab small customers in the market. **Recommendations to others considering IBM Sterling Order Management:** People who understand the product very well are key to implementing the product to the best of its capabilities. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** IBM Sterling helps clients offer their customers a seamless experience with their online, in-store, call center purchases. Also, new addition to this is the fulfillment optimizer which has proved to be a very good add-on for businesses. ### 17. Great Solution and can be recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Vijeesh N. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about IBM Sterling Order Management?** Real time inventory management,The use of Artificial Intelligence. **What do you dislike about IBM Sterling Order Management?** As of now i dont have anything to highlight **What problems is IBM Sterling Order Management solving and how is that benefiting you?** It supports order entry through multiple channels and provides placeholders for third- party integrations at almost every point in the order flow. ### 18. Currently IBM Sterling OMS is the top OMS solution available in the market. **Rating:** 5.0/5.0 stars **Reviewed by:** Mohd Hassaan R. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2021 **What do you like best about IBM Sterling Order Management?** It provides a single point of truth for the Inventory, Catalog Management, Returns/Exchanges, PO's and transfer order management, better alerting mechanisms. It provides both B2C and B2B end-to-end fulfillment. It keeps track of the demand, supply, and safety stock and it provides real-time updates on the inventory and publishes accurate inventory pictures across all the selling channels. It provides the Call Center and Store Management Application as part of the Sterling Selling & Fulfillment Suite. The call center is the UI application that CSR can use to place orders and manage the orders, provide customer appeasement in case of customer is dissatisfied with the purchased product, create return/exchanges on behalf of the customer. The Store staff uses the Store Application for fulfilling Ship from Store or Pick Up from Store orders. It provides the different features of pick & pack. Overall using OMS will enable the retailers to provide a seamless experience to the consumers and overcome the problems of underpromising and overpromising. **What do you dislike about IBM Sterling Order Management?** The one disadvantage of IBM Sterling is that it cannot be directly integrated with other systems. We need IBM Integration Bus (IIB) for any integration with the other systems. **Recommendations to others considering IBM Sterling Order Management:** I will advise using IBM Sterling Order Management to the Retailers who receive a large volume of Orders. For small retailers, I won't advise to use IBM Sterling OMS as it won't be cost-effective for them. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** We solved the problem of underpromising and overpromising, as Sterling provides a single truth of inventory across the multiple selling channels. It covers all the types of Orders (Ship from Store, Ship from DC, Buy Online and Pick in Store). Implementing purchase orders and transfer orders is straight forward. ### 19. Review on IBM OMS **Rating:** 4.5/5.0 stars **Reviewed by:** Mohamed Shaikna R. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2021 **What do you like best about IBM Sterling Order Management?** Sterling OMS is best able to be customised to meet the customer's requirements. And the APIs that are provided by it are very effective to handle db operations. **What do you dislike about IBM Sterling Order Management?** Sterling OMS is like an ocean, Has a huge number of features. Many of them are unused by the customers but the customers have to purchathe whole package. Sterling can be disintegrated and loosely coupled **Recommendations to others considering IBM Sterling Order Management:** In the market, IBM Sterling is the most scalable and easy-to-implement Product with most of the eCommerce Features available out of the box. so, This product can be considered while implementing an OMS for any eComm business. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** IBM Sterling has an effective handling of Inventory management and Payment processing. It is very much open to be integrated with other systems, both synchronously and asynchronously ### 20. A Robust platform for order Orchestration **Rating:** 4.5/5.0 stars **Reviewed by:** Sukesham P. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2022 **What do you like best about IBM Sterling Order Management?** IBM sterling store engagement is very helpful and works wonder , it has given latest road map and vision for OMS because of active partnership with IBM , Very strong core strengths , like sourcing, fulfillment ,and inventory management suggestions. , IBM sterling Provides variety of tools , vast variety which helps and monitoring overall performance. **What do you dislike about IBM Sterling Order Management?** What I missed from IBM sterling is the searching logs or the search box is too cumbersome and timeconsuming which should be keep in mind in updates , Graylog can be incorporated which can help in the use , Build and deploy process can be enhanced which they should work upon. Update queries section should be taken care of as the time goes , which would save time on development and testing. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** On the side of benifits what I see , is good user community, breadth of services, product functionalities and core is nice which is very helpful , overall cost is less that actually helps and that is a best benifit to increase your sales , It do has a strong services expertise which is overall is a miracle which helps it out . ### 21. IBM Sterling OMS Review **Rating:** 4.0/5.0 stars **Reviewed by:** Gunjan D. | Associate Technology Level L2, Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2022 **What do you like best about IBM Sterling Order Management?** IBM sterling OMS very cutomized nad we can even custom it for our clients as well.We have different platforms to perform different tasks like call centre, business centre and webspher . **What do you dislike about IBM Sterling Order Management?** If we can make it a bit faster ,like whenever we want to open configurator or system management it takes a lot time.if we will make a bit faster and logging can be better also. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** we make it cutomized for our clients.We peform integration with 3rd parties.It is very vast and have seperate platforms to perform different actions .The documentation that we have it is awesome. ### 22. Best of breed Order Management solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2021 **What do you like best about IBM Sterling Order Management?** Sterling OMS is one of the finest and most comprehensive off-the-shelf order management and inventory management solution. It can cater to both B2B and B2B business use cases. It has rich feature flows for Sales Order, Purchase Order, Return Order, Work order lifecycle flows with both inbound and outbound inventory movements through shipments. The product is configurable to support 'ship to home', 'ship from store' , and 'pickup at store' scenarios. It is very flexible and has extensive system integration ports for upstream and downstream systems for the eCommerce system landscape. **What do you dislike about IBM Sterling Order Management?** The product is robust but lacks the latest technology stack like No SQL database support, rest service, and Kafka integrations, out of the box. The performance might be an issue in the case of very diverse and large inventory fulfillment networks. The product version upgrades are complex and challenging activities. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Somebody can use IBM Sterling Order Management for entire customer sales orders, reverse logistics, and purchase orders management, specially for the eCommerce business. The high flexibility and extensibility of the product allow us to model order workflows based on clients' business processes. It is easy to override the standard out-of-the-box functionality with custom code. The out-of-box rules configurations are easy and feature-rich. ### 23. QA Lead **Rating:** 5.0/5.0 stars **Reviewed by:** Nagaraj M. | QA LEAD, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about IBM Sterling Order Management?** Single source of inventory across OMNI channels **What do you dislike about IBM Sterling Order Management?** Needs have store processing built in function **Recommendations to others considering IBM Sterling Order Management:** Base single source of inventory for omni channels **What problems is IBM Sterling Order Management solving and how is that benefiting you?** OMNI inventory across channels, internationalization ### 24. Deep and Interesting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2021 **What do you like best about IBM Sterling Order Management?** In the oms there are certain ways to do the same thing and that's what I like because if you are not able to understand one way then you can try another its not mandatory to focus on one method. **What do you dislike about IBM Sterling Order Management?** The build of IBM oms overall can be more eye appealing and interactive. The user flow could be improved and the layout could be more intuitive. It needs a modern touch I think. **Recommendations to others considering IBM Sterling Order Management:** It's a nice software that covers almost all the features though this product is not for wholesalers because I didn't saw that feature. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** So I am working on a project and it's a pharmaceutical project and I am working on creating orders and adjusting inventory for the items, dirty nodes and early transfer orders. Dirty node is a very good feature and also very helpful. ### 25. One place to learn Supply chain **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about IBM Sterling Order Management?** Ibm oms is the most efficient tool to fulfill any order management probl m statemnet. Its in high demand and anyone can learn it and work on it. Its easy and quick **What do you dislike about IBM Sterling Order Management?** Little bit old in tech stack, if someone is a geek in tech stack they will not like to work on it. Very less open source learning platform. Its restricted for some new generation use cases. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** IBM STERLING OMS helps to resolve any issues related to fulfillment or order capture modules of any ecommerce application. Its extensive sourcing and order allocation logic is good for any big retailers. ### 26. IBM Sterling OMS is a very Niche skill, that is leading the commerce in supply chain management **Rating:** 5.0/5.0 stars **Reviewed by:** Shahnawaz M. | IBM Sterling Commerce Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2022 **What do you like best about IBM Sterling Order Management?** It's APIs and usability of the tools and documentation which makes is easy and very helpful to work **What do you dislike about IBM Sterling Order Management?** It's fixpacks and the response from the IBM team for the PMRs **Recommendations to others considering IBM Sterling Order Management:** Very advisable **What problems is IBM Sterling Order Management solving and how is that benefiting you?** We are solving problems for the client requirement for the OMS. ### 27. Thoughts on IBM Sterling Order Management **Rating:** 5.0/5.0 stars **Reviewed by:** Rakesh M. | Lead Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about IBM Sterling Order Management?** You have the flexibility to do anything by using sterling based on requirements, we can do prime delivery, 2 hours delivery, everything is possible from IBM sterling, **What do you dislike about IBM Sterling Order Management?** Maintenance takes some huge time while you are on sale, and Payments need to be changed a bit, and other than that i don't see any gap. Sterling has huge dependence and bit hard to replace it **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Have faced issues on sterling sourcing and scheduling, and I have fixed the issues and achieved a lot of progress on delivering the item on time, I am kind of proud of it ### 28. IBM Sterling Store engagement review **Rating:** 4.5/5.0 stars **Reviewed by:** Raghvendra P. | Associate Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about IBM Sterling Order Management?** One platform to view supply and demand against utilization and is exact with the dates. IBM Sterling Order Management is well suited for integrated order fulfillment processes across all selling channels to provide a seamless customer fulfillment experience. **What do you dislike about IBM Sterling Order Management?** They need to deep dive to provide more support for warehouse management which is relatively weak. Software depth and breadth of functionality is challenged in complex supply chain operations. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** I have used IBM sterling for a store to go online completely during the pandemic, where it helped us to track the order status and inventory. It was a bit complex to learn initially but made our life so easy during the later part—best way to track the delivery process for the customers. ### 29. Working with IBM sterling order management system with payment integration and master data setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about IBM Sterling Order Management?** The most helpful part of ibm order management system is you can do any customisation at any level of product execution. It help Developer to customise easily. **What do you dislike about IBM Sterling Order Management?** The least helpful about ibm order management system is to documentation , ibm do not have more documentation and information about the error which can be occurred while development of product. Ibm should have one stack overflow like database where we can search the error which developing the product. **Recommendations to others considering IBM Sterling Order Management:** You can use ibm sterling order management . It is best for management of orders. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** I solved the inventory management requirement with help of ibm order management. It gives consolidated inventory picture. Our business performance is increased by using this product. ### 30. Great tool to manage businesses with orders from different platform and large set of stores. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about IBM Sterling Order Management?** Core logic of sourcing and scheduling by managing inventory supply and demand. **What do you dislike about IBM Sterling Order Management?** Everything is helpful but it is very huge applications and tightly coupled between every module. **Recommendations to others considering IBM Sterling Order Management:** If you have a business with large set of store across the world and looking for application which will best handle of sourcing and handling inventory then IBM Sterling Order Management is the one you are looking for. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Decision making on sourcing node using sourcing rules. Inventory solution to sync between systems. ### 31. Cost effecting services **Rating:** 4.0/5.0 stars **Reviewed by:** shubham s. | DevOps Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2022 **What do you like best about IBM Sterling Order Management?** We can store the object-level file on the IBM STERLING store services. **What do you dislike about IBM Sterling Order Management?** Sometimes I can feel it's too slow the service. There will be downtime on it. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Yes, it's problem-solving. We can store a lot of data into it. ### 32. Good Order Management tool with few limitations **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about IBM Sterling Order Management?** Single point of contact application with all the supply channels to monitor to demand needs Alerts and updates with accurate information **What do you dislike about IBM Sterling Order Management?** Documentation limited presence in global operations warehouse management **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Single source for tracking applications Integration with external applications ### 33. enhancement on order processing by adopting IBM store engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 24, 2021 **What do you like best about IBM Sterling Order Management?** efficient software, greater visibility easy integration **What do you dislike about IBM Sterling Order Management?** tech issues qre not resolved easily take time **Recommendations to others considering IBM Sterling Order Management:** application backup support **What problems is IBM Sterling Order Management solving and how is that benefiting you?** better utilisation of time, makes order processing efficient ### 34. The best product for retail and e-commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2021 **What do you like best about IBM Sterling Order Management?** It's very user friendly. Everything you can find on IBM portal or Java docs . **What do you dislike about IBM Sterling Order Management?** There is no guidance or training available in google . Also you can find any answers in google **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Retail and e-commerce all platform is covered with IBM sterling OMS. Inventory, order management warehouse etc ### 35. IBM **Rating:** 4.5/5.0 stars **Reviewed by:** Priyanka M. | Financial Executive, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about IBM Sterling Order Management?** Can access the data very easily and help in accumulating the info **What do you dislike about IBM Sterling Order Management?** Hacking can be done it system is not used properly **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Accumulation of data and bifurcation of data accordingly ### 36. IBM Sterling Store deep review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about IBM Sterling Order Management?** It provide superior customer service and very helpfull **What do you dislike about IBM Sterling Order Management?** Nothing as such only the delivery date should be improved **Recommendations to others considering IBM Sterling Order Management:** Yes all my colleagues are using it **What problems is IBM Sterling Order Management solving and how is that benefiting you?** it provides basic daily needs, mainly the clothes we buy for gifts and use ### 37. Ease of Order management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2021 **Describe the project or task IBM Sterling Order Management helped with:** With the AI integration it really helps to give the supply chain a real push. It brings all the different components together in a real fit and helps to deliver at the highest level **What do you like best about IBM Sterling Order Management?** The interface and ease of use. Ai capabilities helps predictive analysis **What do you dislike about IBM Sterling Order Management?** Nothing as of now as it's reallly evolving **What problems is IBM Sterling Order Management solving and how is that benefiting you?** It saves hours of efforts as it brings together different components and couples it quite wel ### 38. Me and my organization find IBM Sterling order management reallyuseful **Rating:** 5.0/5.0 stars **Reviewed by:** Upasana M. | Senior System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about IBM Sterling Order Management?** It is the best Order management platform out there and we have been using it since it was out in the market.. it is really easy to understand and provides various features to make enhancements or make integrations with other applications etc.. it is also a flawless product with very little bug fixes needed.. it has many features that are very useful for the flawless movement of order from one stage to another.. **What do you dislike about IBM Sterling Order Management?** I cannot think of any but I guess it will be its look I guess and that too because it is really old and tht is how it was designed to look.. but the configurator could use a little more changes other than that I do not have any problems as such.. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** I have been working with the internal solutions team in my organization and work with sterling as a product and enhancements on top of it like various tools for the ease of our clients and also try to do different integrations with other platforms like payment platforms or carriers and all so that we can provide a complete solution to our clients ### 39. Best of breed order management solution **Rating:** 4.5/5.0 stars **Reviewed by:** Anurag M. | Head Of Technology, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2020 **What do you like best about IBM Sterling Order Management?** Robust, Flexible to modify, Ease of integration, multiple rules and combination can be configured, All logics work at SKU/quantity level which is ideal **What do you dislike about IBM Sterling Order Management?** User Interface is not friendly. API driven model sometimes gives challenges in customization and also understanding the DB structure **Recommendations to others considering IBM Sterling Order Management:** If you are looking for the best in the industry OMS, do not think beyond IBM Sterling **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Omni channel order orchestration and fulfillment models are achieved with ease. Have integrated with various ecommerce platforms like Hybris, Magento, open source as well as with ERPs with minimal challenges. Ensured full visibility and traceability of order orchestration flows and helped in fine tuning business logics ### 40. A great tool to work with. **Rating:** 4.5/5.0 stars **Reviewed by:** Pooja S. | IT Graduate Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2020 **What do you like best about IBM Sterling Order Management?** The ease to develop something in the application and the modular structure of the application. **What do you dislike about IBM Sterling Order Management?** Its bit complex in the beginning to learn the system, plus there are not much helpful documents available online. **Recommendations to others considering IBM Sterling Order Management:** Please refer multiple documents as its a bit difficult to get hold of it very fast. Allot some time to understand the application. Otherwise its a great product to work with and easy to follow. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** I have used IBM Sterling Order Management to make a retail store go completely online and track the status of orders and inventory. It is really very effective tool, and provides smooth processing of orders. ### 41. Robust and great order management system with best features **Rating:** 5.0/5.0 stars **Reviewed by:** Kislaya . | Associate Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2020 **What do you like best about IBM Sterling Order Management?** Distributed Order Management , Global Inventory Visibility, Real Time availability monitor functionalities. **What do you dislike about IBM Sterling Order Management?** Some performance issues related to launching of configurator **What problems is IBM Sterling Order Management solving and how is that benefiting you?** 1. Customer Notification 2. Sourcing and scheduling setup 3. Inventory management. 4. Customer promised date calculation 5. Store/Node/hub configurations set up and configuration. 6. Work orders and service order fulfillment. 7. Payment processing. 8. Integration with other systems. 9. Customization of business logic ### 42. Omni Channel Sr Leader @ Beauty products retailer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2020 **What do you like best about IBM Sterling Order Management?** Powerful cloud based Order Management system with intelligent sourcing and scheduling which can be easily integrated with variety of Front end systems. **What do you dislike about IBM Sterling Order Management?** Reporting - Would have liked some out of the box reporting as well which will make the product even more powerful **Recommendations to others considering IBM Sterling Order Management:** Excellent product with both On-prem and Cloud options. Can chose either based on organization structure **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Multi Channel Omni business - BOPIS, SFS, STS etc. ### 43. The experience was explicitly precise and repeatable, only when we are right next to the customer! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole W. | Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2020 **What do you like best about IBM Sterling Order Management?** Procurement request that I complete an integrity test after working close to 20 years with them. I enjoyed negotiating with IBM procurement, explaining over and again, securing every possible opportunity to work with IBM. **What do you dislike about IBM Sterling Order Management?** IBM loves to request for permission to access all my data and not tell me what it is that they are looking for or looking at. **Recommendations to others considering IBM Sterling Order Management:** To connect with their vendors directly with and without IBM Sterling Order Management. To learn and to understand their existing partner’s value preposition. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** SLA that requires much time (> 6 months) to approve a Budget. Efficiency and time on my end to complete other more important tasks. ### 44. IBM sterling order management **Rating:** 3.5/5.0 stars **Reviewed by:** Saketharam T. | software engg, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2020 **What do you like best about IBM Sterling Order Management?** Ease to customise the business requirement. Product provides very good features oob. Complete business can be set up using the tool. I personally believe sourcing & scheduling is best feature in the tool. Complex sourcing logics can be easily achieved. **What do you dislike about IBM Sterling Order Management?** Installation is the biggest task for the tool. Debug the logs for installation of this product is difficult in case any errors. Consume high space. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** I worked for clients who has global market and few are only in US. Complex sourcing logics and different business pipelines can be set up easily. Easily modified and debug. ### 45. 5 years of wonderful experience in oms **Rating:** 5.0/5.0 stars **Reviewed by:** Pavankumar B. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2020 **What do you like best about IBM Sterling Order Management?** The integration of oder management with inventory supply and configuring the product delivery to the end user. **What do you dislike about IBM Sterling Order Management?** There are no much downsides but I believe to improve the interface of oms console and configurator. **Recommendations to others considering IBM Sterling Order Management:** There is no other competitors with IBM oms.we can go ahead with this product and rely on this as it is amazing **What problems is IBM Sterling Order Management solving and how is that benefiting you?** We are working for the organization's to develop their business by fulfilling the needs of customer through order delivery in process. ### 46. One of the Best OMS system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2020 **What do you like best about IBM Sterling Order Management?** IBM Sterling OMS has is a comprehensive Order management system, IT's Order Orchestration process is one of the best that marries between different disparate systems across a supply chain. It automates the selling and fulfillment process with such of an ease yet with high accuracy. **What do you dislike about IBM Sterling Order Management?** The Sterling Call Center Business Intelligence Operational Reports are not supported in a sharded environment. I would really like this feature to work. **Recommendations to others considering IBM Sterling Order Management:** It is really good but still FIT GAP analysis between your expectation and OMS features has to be done very well in order to save yourself from late jolts while implementing. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** I have used it for multiple Online retailers, it was very nice to see OMS work seamlessly to optimize there OMS system. Lot of manual processes are automated here to save the daily hassle. ### 47. Its one of the best OMS product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2020 **What do you like best about IBM Sterling Order Management?** The product is huge and almost has all features an OMS system would have ready to implement. Recently IBM OMS has also launched on cloud which is icing on the cake. **What do you dislike about IBM Sterling Order Management?** Build on very old architecture it is very robust. It takes lot of time for deployment even if it is for very small change. Its configurator takes lots of time to launch. Last but not the least as it is a huge monster it takes time to master it. **Recommendations to others considering IBM Sterling Order Management:** Not suitable for midscale business **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Multichannel order management is simplified using sterling. Its sourcing engine helps customer in determining best and cost effective node for fulfilment of order. Its inventory visibility helps customers on order promising. ### 48. IBM store engagement review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2020 **What do you like best about IBM Sterling Order Management?** The ui aspects of the store engagement is awesome.. we are able to complete pick pack and ship in less than a minute. Also we can switch between the stores very easily. **What do you dislike about IBM Sterling Order Management?** We are getting logged off automatically in very short span of time. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** We are recreating the end to end life cycle of a product . Store engagement is getting involved once an order is released to a store. It's a time saving application. ### 49. Easy to adapt **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2020 **What do you like best about IBM Sterling Order Management?** It's a good product can be adapted easily. Can be integrated with Oracle products. **What do you dislike about IBM Sterling Order Management?** Configurator UI should be improved. Little complected in sourcing. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** We have integrated this product with front end hybris & Oracle products as down streams. ### 50. Ibm watson supply chain software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2019 **Describe the project or task IBM Sterling Order Management helped with:** It created a more transparent, optimus and predictive supply chain management **What do you like best about IBM Sterling Order Management?** It delivers the best and the perfect order **What do you dislike about IBM Sterling Order Management?** It needs experienced persons and well trained **Recommendations to others considering IBM Sterling Order Management:** It is always visible and manages disruptions. It is also fast and easy while using **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Connect and collaborate and it also delivers the very perfect order ## IBM Sterling Order Management Discussions - [What is the pipeline of features IBM has for the OMS in near future ?](https://www.g2.com/discussions/26401-what-is-the-pipeline-of-features-ibm-has-for-the-oms-in-near-future) - 1 comment, 1 upvote - [Will IBM Order Management help me monitor orders to ensure that they fulfilled on time?](https://www.g2.com/discussions/order-fulfillment) - 2 comments, 1 upvote - [Can IBM Order Management help me with my inventory visibility and promising?](https://www.g2.com/discussions/inventory-visibility-and-promising) - 1 comment, 1 upvote - [Will IBM Order Management provide me with a foundation to provide Omni-channel offerings to my customers?](https://www.g2.com/discussions/omni-channel-experience) - 1 comment, 1 upvote - [What is IBM Order Management?](https://www.g2.com/discussions/product-info-07ede14f-a9ce-4bd5-95ec-89d3797ec8ce) - 1 comment, 1 upvote - [View IBM Sterling Order Management pricing details and edition comparison](https://www.g2.com/products/ibm-sterling-order-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-13+21%3A34%3A00+-0500&secure%5Bsession_id%5D=6b6206ca-ee29-4c45-8671-299a46a98090&secure%5Btoken%5D=61f2401fc0bfc3c5c0cfcdbfdeb7cc9c4d39f696d6a70a74773410832d6f2f9e&format=llm_user) ## IBM Sterling Order Management Features **Order Entry** - Entry - Register - Notifications **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Order Tracking** - Shipping - Tracking - Backorder **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Customer Management** - Order Status - Information Access - Email Notifications **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction ## Top IBM Sterling Order Management Alternatives - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (294 reviews) - [Salesforce Order Management](https://www.g2.com/products/salesforce-order-management/reviews) - 4.2/5.0 (118 reviews) - [Oracle Order Management Cloud](https://www.g2.com/products/oracle-order-management-cloud/reviews) - 3.3/5.0 (13 reviews)