Compare HubSpot Sales Hub and Scratchpad 
At a Glance
Market Segments
Small-Business (62.0% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
$0.00
Free Per Month
HubSpot Sales Hub
Star Rating
(12,290)4.4 out of 5
Market Segments
Small-Business (62.0% of reviews)
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansScratchpad
Star Rating
(1,489)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HubSpot Sales Hub excels in Email Marketing with a rating of 8.8, while Scratchpad falls short with a rating of 7.1. Reviewers mention that HubSpot's email features are robust and user-friendly, making it easier to manage campaigns effectively.
- Reviewers mention that Scratchpad shines in Ease of Use with a score of 9.6 compared to HubSpot's 8.7. Users on G2 appreciate Scratchpad's intuitive interface, which simplifies the sales process and reduces the learning curve for new users.
- G2 users highlight that HubSpot Sales Hub offers superior Opportunity & Pipeline Management with a rating of 8.5, while Scratchpad impresses with a higher score of 9.5. Reviewers say that Scratchpad's pipeline features are more streamlined, allowing for better tracking and management of sales opportunities.
- Users report that HubSpot's Quality of Support is rated at 8.6, which is lower than Scratchpad's impressive 9.7. Reviewers mention that Scratchpad's support team is responsive and helpful, enhancing the overall user experience.
- Reviewers mention that HubSpot Sales Hub has a strong CRM Integration score of 8.9, while Scratchpad leads with a score of 9.5. Users on G2 appreciate Scratchpad's seamless integration capabilities, which allow for better data synchronization and workflow efficiency.
- Users say that HubSpot's Sales Force Automation features, particularly in Contact & Account Management, are rated at 8.7, while Scratchpad scores higher at 9.3. Reviewers mention that Scratchpad's tools for managing contacts are more effective and user-friendly, making it easier to maintain customer relationships.
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Pricing
Entry-Level Pricing
HubSpot Sales Hub
Free HubSpot CRM
$0.00
A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.
- Contact management
- Contact website activity
- Companies
Scratchpad
Free
Free
Per Month
Sales execution fundamentals
- 1 Scratchpad view
- Scratchpad notes
- Salesforce views
Free Trial
HubSpot Sales Hub
Free Trial is available
Scratchpad
Free Trial is available
Ratings
Meets Requirements
8.6
9,258
9.2
972
Ease of Use
8.7
9,682
9.6
983
Ease of Setup
8.4
3,729
9.4
113
Ease of Admin
8.6
2,955
9.0
76
Quality of Support
8.6
8,347
9.7
895
Has the product been a good partner in doing business?
8.8
2,911
9.6
76
Product Direction (% positive)
8.7
8,841
9.3
819
Features by Category
Sales Force Automation
8.7
5700
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
5551
|
Verified
Not enough data
8.5
5750
|
Verified
Not enough data
7.8
3873
|
Verified
Not enough data
8.5
4723
|
Verified
Not enough data
7.8
2935
|
Verified
Not enough data
7.9
2843
|
Verified
Not enough data
8.2
2137
Not enough data
Marketing Automation
8.7
5063
|
Verified
Not enough data
8.5
4737
|
Verified
Not enough data
8.8
4868
|
Verified
Not enough data
8.2
4133
|
Verified
Not enough data
Customer Support
8.3
3327
|
Verified
Not enough data
8.2
2161
Not enough data
8.5
2992
|
Verified
Not enough data
8.1
2983
|
Verified
Not enough data
8.3
3220
|
Verified
Not enough data
Reporting & Analytics
8.2
5451
|
Verified
Not enough data
8.4
5808
|
Verified
Not enough data
8.0
3992
|
Verified
Not enough data
Mobile & Social
8.0
3522
|
Verified
Not enough data
8.2
2178
|
Verified
Not enough data
7.7
3841
|
Verified
Not enough data
Platform
8.1
2607
|
Verified
Not enough data
8.3
2221
|
Verified
Not enough data
8.5
2683
|
Verified
Not enough data
8.2
1999
|
Verified
Not enough data
7.6
1699
Not enough data
8.0
2297
|
Verified
Not enough data
8.7
2691
|
Verified
Not enough data
8.1
1395
Not enough data
Integration
8.4
2029
|
Verified
Not enough data
8.2
2135
|
Verified
Not enough data
8.2
2001
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Configuration - cpq
9.2
64
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
65
Not enough data
9.1
65
Not enough data
Pricing
8.9
60
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
9.0
61
Not enough data
9.0
67
Not enough data
Feature Not Available
Not enough data
Quoting
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
64
Not enough data
9.1
62
Not enough data
9.2
64
Not enough data
Admin
Feature Not Available
Not enough data
7.8
199
Not enough data
8.5
267
Not enough data
8.3
239
Not enough data
Channels
8.8
63
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.6
285
Not enough data
8.3
228
Not enough data
8.4
200
Not enough data
8.6
275
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Generative AI - cpq
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.4
496
7.7
53
8.6
592
8.8
61
8.9
620
8.8
72
8.9
627
8.3
61
Organization
9.0
649
9.6
168
8.8
635
9.7
162
8.6
573
9.1
124
Performance Analysis
8.3
527
8.3
68
8.8
636
8.6
81
Sales Analysis
8.5
532
8.6
75
8.7
588
9.5
111
Generative AI
Feature Not Available
6.6
17
Feature Not Available
6.2
17
Integrated Workflows
8.9
1387
8.9
182
9.0
1428
6.4
116
8.3
1203
5.0
100
8.2
1107
6.4
85
8.8
1278
9.5
194
8.7
1141
7.6
130
8.6
1070
8.6
148
Repeatability and Reportability
8.6
1242
7.9
143
8.8
1306
9.0
171
8.6
1283
8.8
155
8.2
1160
7.2
118
Feature Not Available
5.6
96
AI and Automation
8.3
1016
7.8
129
8.2
984
7.0
110
8.3
974
6.1
95
7.9
855
5.5
94
7.8
803
5.5
95
Generative AI
Feature Not Available
5.4
74
Call Analytics
8.3
270
Not enough data
8.0
238
5.7
5
8.1
248
4.0
5
Feature Not Available
4.7
5
Agent Performance Management
Feature Not Available
4.0
5
7.6
213
Not enough data
7.8
223
Not enough data
Generative AI
Feature Not Available
Not enough data
Customer Requirements
8.7
186
Not enough data
8.8
177
Not enough data
8.5
178
Not enough data
Contracts
8.7
164
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Revenue
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integrations
8.3
458
Not enough data
9.1
652
Not enough data
8.4
521
Not enough data
8.5
509
Not enough data
7.8
423
Not enough data
Branding & Customizatio
8.6
562
Not enough data
8.8
582
Not enough data
8.4
506
Not enough data
Automatic Rules & Configurations
8.7
558
Not enough data
8.9
566
Not enough data
8.5
524
Not enough data
Generative AI
Feature Not Available
Not enough data
Data Sourcing
8.4
1196
8.3
42
8.5
1267
8.0
42
8.2
1138
7.4
38
8.7
1392
9.1
46
8.4
1232
9.2
40
Predictive Analytics
8.2
1192
7.1
39
8.2
1153
8.5
39
7.8
984
8.1
38
8.0
1114
8.6
43
Sales Management
8.8
1407
9.3
46
8.0
1098
7.1
40
8.5
1258
8.4
41
8.9
1470
8.6
43
Content Management
8.4
700
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
713
Not enough data
8.4
699
Not enough data
Analytics
8.5
778
Not enough data
8.5
781
Not enough data
8.5
725
Not enough data
8.3
702
Not enough data
Presentation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Training
Not enough data
9.2
6
Not enough data
7.9
7
Not enough data
8.1
6
Not enough data
Not enough data
Feedback
Not enough data
8.3
5
Not enough data
6.3
5
Not enough data
8.3
5
Not enough data
6.0
5
Not enough data
10.0
7
Not enough data
8.3
5
Not enough data
7.5
6
Generative AI
Not enough data
Not enough data
Calling
8.6
1105
Not enough data
8.2
899
Not enough data
8.6
1067
Not enough data
8.7
1097
Not enough data
Contacts
8.7
1172
Not enough data
8.5
1016
Not enough data
8.7
1076
Not enough data
Insights
9.1
1262
Not enough data
8.7
1104
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
1009
Not enough data
Analytics
8.7
1929
Not enough data
8.8
1922
Not enough data
Feature Not Available
Not enough data
Customizations
8.8
1971
Not enough data
8.9
1972
Not enough data
8.8
2064
Not enough data
Feature Not Available
Not enough data
8.9
2049
Not enough data
Generative AI
Feature Not Available
Not enough data
Incentives
8.0
660
Feature Not Available
8.2
737
|
Verified
7.4
146
7.7
608
|
Verified
Feature Not Available
8.5
831
7.1
129
Personalization
8.5
854
Feature Not Available
8.5
982
|
Verified
8.9
260
8.9
1081
|
Verified
9.1
262
8.5
877
|
Verified
8.1
165
Administrative
8.7
911
|
Verified
9.4
280
8.5
791
|
Verified
8.2
147
8.4
750
8.0
143
Categories
Categories
Shared Categories
HubSpot Sales Hub and Scratchpad are categorized as Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Analytics, and Sales Performance Management
Unique Categories
HubSpot Sales Hub is categorized as Sales Acceleration Platforms, Sales Platforms, Quote-to-Cash, Sales Enablement, Outbound Call Tracking, Visitor Identification, Email Tracking, CRM, CPQ, and Business Scheduling
Scratchpad is categorized as Productivity Bots and Sales Coaching
Reviews
Reviewers' Company Size
HubSpot Sales Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scratchpad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.1%
Information Technology and Services
12.1%
Marketing and Advertising
10.0%
Financial Services
4.3%
Education Management
3.2%
Other
54.4%
Computer Software
45.6%
Information Technology and Services
19.0%
Financial Services
4.1%
Marketing and Advertising
3.0%
Telecommunications
2.3%
Other
26.0%
Most Helpful Reviews
HubSpot Sales Hub
Most Helpful Favorable Review
Calandria A.
Verified User in Insurance
HubSpot CRM is one of the best CRM tools of market and serve any kinds of sales business perfectly. It work as single place where user can keep product information and contact lists of customers. User can stay in touch with customer and contact with anytime...
Most Helpful Critical Review
Verified User in Events Services
The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...
Scratchpad
Most Helpful Favorable Review
Verified User in Computer Software
Straightforward to implement and integrate with Salesforce. Easy to build/customize reports for managers and admins. Easy to group fields for easy checks/updates and train end users to make updates that sync back to Salesforce. Phenomenal customer...
Most Helpful Critical Review
Andrew T.
Verified User in Information Technology and Services
I dislike how it takes over every new window I open on Chrome. It's not a big enough impact to my day where I would want it to open everytime I utilize Chrome.
Calandria A.
Verified User in Insurance
HubSpot CRM is one of the best CRM tools of market and serve any kinds of sales business perfectly. It work as single place where user can keep product information and contact lists of customers. User can stay in touch with customer and contact with anytime...
Verified User in Computer Software
Straightforward to implement and integrate with Salesforce. Easy to build/customize reports for managers and admins. Easy to group fields for easy checks/updates and train end users to make updates that sync back to Salesforce. Phenomenal customer...
Verified User in Events Services
The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...
Andrew T.
Verified User in Information Technology and Services
I dislike how it takes over every new window I open on Chrome. It's not a big enough impact to my day where I would want it to open everytime I utilize Chrome.
Discussions
Can I automate multiple scheduled sales email sends based on the suggested optimized send times?
6 comments
JF
Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences.Read more
Will Hubspot connect well with variety of accounting softwares?
5 comments
CM
There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant...Read more
Is there any way to email and add a call task on the same day in sequences?
4 comments
KH
yes you can use sequences for email and then make a workflow for adding task same day .Read more
What's a scratchpad?
8 comments
KP
Scratchpad is the name of the software that helps sales reps use Salesforces easily and more efficiently by directly integrateing to Salesforce to do things...Read more
How do you get Scratchpad on Google Chrome?
3 comments
BG
Here's a help center article with a little more information for you: https://help.scratchpad.com/en/articles/6454935-chrome-extension-vs-web-appRead more
Can I share my scratch pad with the other users in org
2 comments
AD
Yes, their is a share function for pipeline (list views) as well as the ability to make public to the org. Read more
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