Compare Helpjuice and Zendesk Support Suite 
At a Glance
Market Segments
Mid-Market (50.8% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
Helpjuice
Star Rating
(179)4.5 out of 5
Market Segments
Mid-Market (50.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceZendesk Support Suite
Star Rating
(6,184)4.3 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, making it a robust choice for organizations that prioritize efficient case management. In contrast, Helpjuice, while strong in knowledge management, does not focus as heavily on ticketing functionalities.
- Reviewers mention that Helpjuice shines in knowledge base features, scoring 9.0 for its Knowledge Base, which is particularly beneficial for companies looking to enhance self-service support. Zendesk, while offering a knowledge base, does not match this level of specialization.
- G2 users highlight that Helpjuice's ease of setup is impressive, scoring 9.1, which is significantly higher than Zendesk's 7.9. This makes Helpjuice a more appealing option for teams that need a quick and straightforward implementation process.
- Users on G2 report that Zendesk's quality of support is rated at 8.4, which is lower than Helpjuice's 9.3. This suggests that Helpjuice may provide a more responsive and helpful customer support experience, a critical factor for businesses relying on timely assistance.
- Reviewers mention that Zendesk's automation features, particularly in response automation, score 8.4, which is beneficial for streamlining workflows. However, Helpjuice's focus on knowledge management may not offer the same level of automation in ticketing processes.
- Users say that Helpjuice's analytics capabilities, with a score of 8.7, provide deeper insights into knowledge base performance compared to Zendesk's 7.9. This can be crucial for organizations looking to optimize their self-service resources and improve user engagement.
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Pricing
Entry-Level Pricing
Helpjuice
No pricing availableZendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Helpjuice
Free Trial is available
Zendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
8.7
169
8.6
4,780
Ease of Use
8.9
175
8.5
4,821
Ease of Setup
9.0
141
7.9
2,889
Ease of Admin
9.0
122
8.2
2,922
Quality of Support
9.3
155
8.4
4,469
Has the product been a good partner in doing business?
9.3
118
8.4
2,846
Product Direction (% positive)
9.4
168
7.9
4,435
Features by Category
Ticket and Case Management
Not enough data
8.8
2254
|
Verified
Not enough data
8.7
2270
|
Verified
Not enough data
8.5
2195
|
Verified
Not enough data
8.4
2041
|
Verified
Not enough data
8.1
1630
|
Verified
Not enough data
8.4
2108
|
Verified
Not enough data
8.6
2096
|
Verified
Not enough data
8.2
1561
|
Verified
Generative AI
Not enough data
7.2
127
Not enough data
7.2
130
Communication Channels
Not enough data
8.4
1771
|
Verified
Not enough data
8.8
2017
|
Verified
Not enough data
8.4
1435
|
Verified
Not enough data
8.0
1140
|
Verified
Not enough data
8.1
1025
|
Verified
Platform
Not enough data
7.6
1113
|
Verified
Not enough data
8.0
1476
|
Verified
Not enough data
8.2
1682
|
Verified
Not enough data
8.1
1473
|
Verified
Not enough data
7.8
2072
|
Verified
Not enough data
7.9
2140
|
Verified
Administration
Not enough data
8.4
194
|
Verified
Not enough data
7.9
175
|
Verified
Not enough data
8.3
222
|
Verified
Service Desk
Not enough data
9.0
250
|
Verified
Not enough data
8.7
226
|
Verified
Not enough data
8.6
214
|
Verified
Management
Not enough data
8.3
187
|
Verified
Not enough data
8.4
188
|
Verified
Not enough data
8.3
177
|
Verified
Not enough data
8.0
137
|
Verified
Not enough data
8.2
130
Functionality
Not enough data
9.0
202
|
Verified
Not enough data
8.5
166
Not enough data
8.4
174
|
Verified
Not enough data
8.6
184
|
Verified
Administration
8.6
45
8.1
573
8.2
44
8.0
554
8.3
44
8.2
616
Knowledge Management
9.1
43
8.6
757
8.6
42
8.3
607
8.7
42
7.9
660
Compliance
8.4
46
8.3
537
8.3
44
8.2
499
8.2
44
8.3
502
7.9
43
8.0
475
Customer Support
8.4
43
8.0
620
8.3
42
7.8
596
8.3
41
7.8
431
Data Security
8.3
42
8.1
443
8.3
40
8.1
445
8.8
41
8.3
536
Feature Not Available
8.5
482
Administration
8.2
41
8.2
630
8.7
41
8.3
741
9.0
42
8.6
745
Generative AI
8.1
37
Feature Not Available
Usability
Not enough data
8.2
592
Not enough data
8.3
588
Not enough data
8.3
559
Reporting
Not enough data
8.3
518
Not enough data
7.9
492
Not enough data
8.1
572
Generative AI
Not enough data
7.2
111
Not enough data
7.0
110
Knowledge Pages
7.5
125
Not enough data
8.2
128
Not enough data
8.1
127
Not enough data
8.5
126
Not enough data
8.0
124
Not enough data
7.0
124
Not enough data
8.3
127
Not enough data
Knowledge Dissemination
8.4
125
Not enough data
8.9
128
Not enough data
8.8
122
Not enough data
8.2
123
Not enough data
8.3
123
Not enough data
7.4
120
Not enough data
8.8
125
Not enough data
7.5
120
Not enough data
7.6
120
Not enough data
Responses
Not enough data
8.1
40
Not enough data
8.6
47
Not enough data
8.3
48
Automation - AI Agents
Not enough data
6.1
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.4
6
Platform
Not enough data
8.3
48
Not enough data
8.4
46
Not enough data
8.4
42
Autonomy - AI Agents
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.4
6
Generative AI
Not enough data
7.6
12
Not enough data
8.0
11
Responses
Not enough data
8.1
400
Not enough data
8.1
397
Not enough data
8.3
384
Not enough data
8.1
382
Not enough data
8.1
290
Platform
Not enough data
8.6
403
Not enough data
8.2
401
Not enough data
8.2
396
Not enough data
8.2
397
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
389
Generative AI
Not enough data
8.3
49
Not enough data
8.1
48
Conversational Platform
Not enough data
8.1
772
Not enough data
8.2
630
Not enough data
8.1
597
Not enough data
8.1
665
Support Automation
Not enough data
8.1
632
Not enough data
8.2
675
Not enough data
8.4
628
Not enough data
8.0
706
Generative AI
Not enough data
7.7
123
Not enough data
7.7
123
Messaging Channels
Not enough data
7.6
64
Not enough data
9.0
156
Not enough data
8.3
77
Not enough data
8.5
85
Administration
Not enough data
8.1
91
Not enough data
8.9
140
Not enough data
8.3
96
Not enough data
8.4
129
Customer Support
Not enough data
7.0
19
Not enough data
5.5
14
Not enough data
7.3
19
Automation
Not enough data
7.5
18
Not enough data
8.2
18
Not enough data
7.5
19
Artificial Intelligence
Not enough data
7.5
19
Not enough data
7.6
20
Not enough data
7.4
20
Generative AI
Not enough data
Feature Not Available
Not enough data
7.6
72
Not enough data
Feature Not Available
Communication
Not enough data
8.6
786
|
Verified
Not enough data
8.4
804
|
Verified
Not enough data
8.0
561
Not enough data
8.4
583
|
Verified
Not enough data
7.9
364
Internal Use
Not enough data
8.0
1476
|
Verified
Not enough data
8.4
697
|
Verified
Not enough data
8.0
498
Not enough data
8.4
744
Not enough data
8.6
671
|
Verified
Not enough data
8.2
698
|
Verified
Generative AI
8.2
36
Feature Not Available
Self-Service Experience
9.5
59
8.5
1417
8.8
59
8.4
1355
7.3
55
8.0
947
8.4
51
7.7
568
8.6
48
7.9
700
Self-Service Platform
9.3
54
8.2
748
8.2
50
8.2
763
7.4
51
7.6
581
7.9
51
8.1
728
Generative AI
Not enough data
6.6(won by default)
39
Not enough data
6.5(won by default)
40
Process
Not enough data
8.4(won by default)
525
Not enough data
9.0(won by default)
701
Not enough data
8.8(won by default)
650
Channels
Not enough data
9.0(won by default)
701
Not enough data
8.3(won by default)
546
Not enough data
8.7(won by default)
524
Not enough data
8.2(won by default)
446
Not enough data
8.3(won by default)
382
Insight
Not enough data
8.1(won by default)
500
Not enough data
8.3(won by default)
611
Not enough data
8.4(won by default)
523
Not enough data
8.7(won by default)
630
Generative AI
Not enough data
7.7
52
Not enough data
7.5
51
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpjuice and Zendesk Support Suite are categorized as Contact Center Knowledge Base and Customer Self-Service
Unique Categories
Helpjuice is categorized as Knowledge Base
Zendesk Support Suite is categorized as Digital Customer Service Platforms, Genesys AppFoundry Marketplace, Shared Inbox, Conversational Support, Complaint Management, IT Service Management (ITSM) Tools, Chatbots, Google Workspace for Sales, Google Workspace Communication Tools, Social Customer Service, Live Chat, Help Desk, Proactive Notification, AI Agents, and Customer Service Automation
Reviews
Reviewers' Company Size
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Support Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
17.9%
Information Technology and Services
10.6%
Telecommunications
5.0%
Hospital & Health Care
3.9%
Marketing and Advertising
3.4%
Other
59.2%
Computer Software
14.1%
Information Technology and Services
12.5%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.5%
Other
58.3%
Most Helpful Reviews
Helpjuice
Most Helpful Favorable Review
Kennedy K.
Verified User in Internet
It's simple and automatic. Furthermore, the platform has lots of templates to choose from for your website.
Most Helpful Critical Review
Lacy H.
Verified User in Performing Arts
It seems that sometimes there is a lag before information is updated, which isn’t much of an issue.
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Most Helpful Critical Review
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Kennedy K.
Verified User in Internet
It's simple and automatic. Furthermore, the platform has lots of templates to choose from for your website.
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Lacy H.
Verified User in Performing Arts
It seems that sometimes there is a lag before information is updated, which isn’t much of an issue.
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Discussions
Helpjuice has no discussions with answers
Is zendesk any good?
8 comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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