Zendesk Support Suite Pricing Overview
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How to claim this offerZendesk Support Suite at a glance
Pricing plans for teams of all sizes.
Want to try it out first? No problem. Sign up for your free trial of Support, which starts with the Professional tier features. Try any of Support add-ons such as Guide (knowledge base), Chat (live chat), and Talk (call center) from your Support Trial.
| Name | Price | Features |
|---|---|---|
| Support Only (Team) | $19.001 user per month billed annually | Integrated customer support
|
| Support Only (Pro) | $55.001 user per month billed annually | Integrated customer support
|
| Support Only (Enterprise) | $115.001 user per month billed annually |
|
| Suite Team | $55.001 user per month billed annually | Get the fundamentals right.
Deliver support across any channel, all from one place.
|
| Suite Growth | $89.001 user per month billed annually | Go further with a little extra help.
Tap into self-service and more automations.
|
| Suite Pro | $115.001 user per month billed annually | Work even better together.
Get deeper collaboration, routing, and analytics.
|
| Suite Enterprise | $169.001 user per month billed annually | All the core elements needed for excellent customer support.
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Zendesk Support Suite pricing & plans
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Zendesk Support Suite Pricing Reviews
The way it manages customers queries across diverse channels (Email, live chat, phone and social media), streamlining communication and improving agent efficiency. The automations to fit specific needs. Review collected by and hosted on G2.com.
The pricing especially for large team can be pretty expensive and the extensive features are not intuitive enough hence requiring some training for agents and administrators. Review collected by and hosted on G2.com.
UPDATE 2025
I had to update my review here. We migrated away from Zendesk as the platform does not provide some advanced functionalities (unless you are ready to pay for everything).
We had to export the xml file with all the data, so the other vendor could import it, and guess what? We had to upgrade our plan and request for the functionality to be activated! Ok, done, but then the XML export did not work! It was a known bug and there was no resolution timeframe!
They also said you could export it with a third party app (be ready to spend 200$) because they will not cover the cost.
The excuse was (we are offering other export formats like json, csv), sadly, we needed the xml file so.
At today, there is still no resolution and we are paying for 2 systems because we have data stuck there and I'm liaising with the other vendor to get the data in another way!
Ok, the interface is nice and very easy to navigate through, it has a nice customizable view of tickets and it also integrates with Zapier, Monday, Automate and other third party apps.
The solution offers a live chat (with the right plan) and all the indepth functionality of a ticketing system (automations, articles, bots etc..).
If Zendesk is used for online customer service, website live chat then I would recommend it with a but. Review collected by and hosted on G2.com.
- It's only suitable for customer service/websites customer service. Not very ideal for more technical stuff.
- Be ready to pay for every single extra thing you would like to do. If you like to optimize the workflow to lv999, be ready to spend money in a plan upgrade, third-party apps because it lacks of functionalities.
- Almost every day there are Outage email notifications Review collected by and hosted on G2.com.
