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At a Glance
Market Segments
Mid-Market (48.5% of reviews)
Small-Business (59.2% of reviews)
Entry-Level Pricing
No pricing available
$124.00 Per Month
Helpjuice
Star Rating
(363)4.7 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceStonly
Star Rating
(132)4.8 out of 5
Market Segments
Small-Business (59.2% of reviews)
Pros & Cons
Entry-Level Pricing
$124.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Helpjuice excels in its Knowledge Base functionality, with a score of 9.0, allowing for effective knowledge dissemination, while Stonly, although strong, scores slightly lower at 9.4. Reviewers mention that Helpjuice's intuitive interface makes it easier to create and manage knowledge articles.
- Reviewers mention that Stonly shines in Decision Trees, scoring 9.0 compared to Helpjuice's 8.1. Users on G2 appreciate Stonly's ability to guide users through complex processes, making it a preferred choice for interactive guides.
- G2 users highlight Helpjuice's superior Quality of Support with a score of 9.3, which is slightly higher than Stonly's 9.2. Users report that Helpjuice's support team is responsive and knowledgeable, enhancing the overall user experience.
- Users say that Helpjuice's Ease of Setup is a standout feature, scoring 9.1, while Stonly's score of 8.7 indicates a more complex setup process. Reviewers mention that Helpjuice's straightforward onboarding process is a significant advantage for new users.
- Reviewers mention that Stonly offers better Publishing Workflows with a score of 9.6, compared to Helpjuice's 8.5. Users report that Stonly's flexibility in publishing options allows for more tailored content delivery.
- Users on G2 report that Helpjuice's Customization options are robust, scoring 8.7, while Stonly's customization features are rated lower. Reviewers say that Helpjuice allows for extensive branding and personalization, making it a better fit for businesses looking to maintain a unique identity.
Pricing
Entry-Level Pricing
Helpjuice
No pricing availableStonly
Starter
$124.00
Per Month
Interactive step-by-step guides and knowledge base for customer support, in-product help, or employee knowledge management.
- 30 Interactive guides w/ unlimited steps
- Stonly widget - embed and launch guides inside your app or website
- One custom knowledge base
Free Trial
Helpjuice
Free Trial is available
Stonly
Free Trial is available
Ratings
Meets Requirements
9.0
344
9.2
105
Ease of Use
9.1
359
9.0
105
Ease of Setup
9.2
316
8.7
83
Ease of Admin
9.1
278
9.0
84
Quality of Support
9.5
325
9.2
93
Has the product been a good partner in doing business?
9.4
273
9.3
81
Product Direction (% positive)
9.5
343
9.5
102
Features by Category
Ticket and Case Management
Not enough data
8.5
11
Not enough data
8.8
10
Not enough data
9.6
13
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.5
11
Not enough data
7.6
9
Not enough data
8.7
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.3
14
Not enough data
8.3
11
Not enough data
8.3
8
Not enough data
7.0
5
Not enough data
6.7
6
Platform
Not enough data
8.6
6
Not enough data
8.7
19
Not enough data
9.5
16
Not enough data
8.6
14
Not enough data
7.3
13
Not enough data
7.7
14
Administration
8.8
77
9.1
13
8.6
74
9.0
12
8.7
74
9.3
15
Knowledge Management
9.3
70
9.4
24
8.9
69
9.6
16
8.9
69
8.9
16
Compliance
8.7
76
9.3
18
8.7
75
9.2
15
8.5
75
9.2
16
8.3
74
9.1
15
Customer Support
8.8
71
9.2
14
8.6
70
9.2
13
8.5
68
9.5
18
Data Security
8.5
73
9.1
13
8.7
71
8.7
14
9.0
71
9.0
17
Feature Not Available
8.8
13
Administration
8.5
68
8.8
15
9.0
69
9.5
19
9.2
70
9.7
18
Generative AI
8.3
63
8.3
9
Knowledge Pages
8.0
269
8.5
26
8.5
276
8.7
21
8.8
274
8.3
21
8.2
271
9.0
27
7.1
265
7.7
15
8.7
275
9.0
31
Knowledge Dissemination
8.7
269
8.1
27
9.0
274
8.6
28
8.8
267
9.5
38
8.5
263
8.5
25
8.6
262
8.1
22
7.8
255
8.4
24
9.1
266
8.9
27
7.8
253
8.1
14
7.9
252
8.9
23
Agentic AI - Knowledge Base
7.7
40
Not enough data
7.8
40
Not enough data
7.5
40
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.0
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
8.7
19
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.4
117
7.9
20
Self-Service Experience
9.6
164
9.1
47
9.0
162
8.5
43
7.4
149
6.9
25
8.5
148
8.5
30
8.8
148
8.9
40
Self-Service Platform
9.4
156
8.7
48
8.1
145
8.1
42
8.0
144
6.2
32
8.0
141
8.1
41
Agentic AI - Customer Self-Service
7.6
40
Not enough data
7.7
40
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
8.1
40
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpjuice and Stonly are categorized as Contact Center Knowledge Base, Customer Self-Service, and Knowledge Base
Unique Categories
Helpjuice has no unique categories
Reviews
Reviewers' Company Size
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Stonly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.8%
Information Technology and Services
11.6%
Telecommunications
4.4%
Hospital & Health Care
2.8%
Financial Services
2.8%
Other
53.7%
Computer Software
35.4%
Information Technology and Services
10.8%
Financial Services
6.9%
Health, Wellness and Fitness
3.8%
Leisure, Travel & Tourism
3.1%
Other
40.0%
Alternatives
Discussions
Helpjuice has no discussions with answers
Stonly has no discussions with answers
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