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- Hearsay, A Yext Company-vs-Sprinklr Social
Compare Hearsay, A Yext Company and Sprinklr Social 
At a Glance
Market Segments
Mid-Market (40.0% of reviews)
Enterprise (49.8% of reviews)
Entry-Level Pricing
Contact Us
$299.00 1 Seat/Per month (billed annually)
Hearsay, A Yext Company
Star Rating
(81)4.4 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSprinklr Social
Star Rating
(1,007)4.0 out of 5
Market Segments
Enterprise (49.8% of reviews)
Entry-Level Pricing
$299.00 1 Seat/Per month (billed annually)
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Hearsay, A Yext Company excels in Ease of Use with a score of 8.7, making it more user-friendly compared to Sprinklr Social, which has a lower score of 7.5. Users appreciate the intuitive interface that simplifies social media management tasks.
- Users report that Hearsay's Compliance Monitoring feature stands out with a high score of 8.9, indicating strong capabilities in ensuring regulatory adherence, while Sprinklr Social lacks in this area with no score provided, leaving users uncertain about compliance support.
- G2 users highlight Hearsay's superior Content Creation capabilities, scoring 7.9, compared to Sprinklr Social's 7.4. Reviewers say that Hearsay offers more robust tools for creating engaging content, which is crucial for effective social media strategies.
- Users on G2 mention that Hearsay's Social Engagement score of 8.1 is slightly lower than Sprinklr Social's 8.4, but they appreciate Hearsay's focus on community interaction and personalized engagement features, which enhance user experience.
- Reviewers say that Hearsay's Reporting features, particularly Report Customizability with a score of 8.3, provide more flexibility in generating tailored reports compared to Sprinklr Social's score of 8.2, which some users find less adaptable to their specific needs.
- Users report that Hearsay's strong focus on Digital Media Monitoring, scoring 8.1, offers comprehensive insights into online presence, while Sprinklr Social does not provide a score in this area, leading to concerns about its monitoring capabilities.
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Pricing
Entry-Level Pricing
Hearsay, A Yext Company
Hearsay Social
Contact Us
Compliant social media for financial services. Hearsay Social makes it easy to drive awareness and connect with clients through authentic interactions and personalized messaging, rather than canned responses. With Hearsay Social, your firm can:
- Reduce time spent finding/creating content by 90%
- Deliver a 10% increase in leads converted into clients
- Reduce time spent on social compliance by 80%
Sprinklr Social
SMM and Customer Service Solution Self Serve (Annual)
$299.00
1 Seat/Per month (billed annually)
Combines the best of social media management & customer service for growing teams. Monthly billing only via credit card.
- Offer customer care on 15+ channels
- AI-powered chatbots and Digital Twin
- Omnichannel inbox
Free Trial
Hearsay, A Yext Company
No trial information availableSprinklr Social
Free Trial is available
Ratings
Meets Requirements
8.5
64
8.1
813
Ease of Use
8.7
65
7.5
828
Ease of Setup
8.3
44
6.9
445
Ease of Admin
8.3
51
7.4
365
Quality of Support
8.5
61
7.8
766
Has the product been a good partner in doing business?
8.7
51
8.1
354
Product Direction (% positive)
8.4
65
7.9
797
Features by Category
Social Analytics
Not enough data
7.1(won by default)
285
Not enough data
Feature Not Available
Not enough data
8.2(won by default)
358
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2(won by default)
147
Not enough data
7.3(won by default)
152
Reports & Dashboards
Not enough data
8.2(won by default)
362
Not enough data
8.0(won by default)
363
Not enough data
8.3(won by default)
357
Not enough data
Feature Not Available
Monitoring
8.1
12
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
8.7
15
|
Verified
Not enough data
Administration
8.3
16
|
Verified
Not enough data
8.2
15
|
Verified
Not enough data
8.6
15
|
Verified
Not enough data
7.6
15
|
Verified
Not enough data
Standards
8.2
18
Not enough data
7.5
14
|
Verified
Not enough data
7.8
9
Not enough data
7.5
12
|
Verified
Not enough data
Content & Collaboration
8.5
16
8.6
256
8.7
17
8.2
246
7.1
13
7.7
229
7.5
16
8.0
249
8.4
16
8.1
262
7.9
12
7.4
155
Social Management
7.8
48
8.2
464
8.9
49
8.5
447
8.4
51
Feature Not Available
8.1
51
8.4
473
7.1
39
7.4
332
7.9
12
7.6
158
8.7
9
7.0
117
Functionality
6.9
6
|
Verified
Not enough data
6.9
6
|
Verified
Not enough data
7.7
5
|
Verified
Not enough data
Support
8.3
5
|
Verified
Not enough data
Feature Not Available
Not enough data
9.0
5
|
Verified
Not enough data
Collection
Not enough data
Feature Not Available
Not enough data
7.6
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
40
|
Verified
Not enough data
Feature Not Available
Moderation
Not enough data
7.8
34
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
33
|
Verified
Use Cases
Not enough data
7.6
33
|
Verified
Not enough data
7.5
32
|
Verified
Not enough data
8.2
37
|
Verified
Administration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
38
|
Verified
Not enough data
8.4
40
|
Verified
Not enough data
7.3
32
|
Verified
Display Options
Not enough data
7.2
31
|
Verified
Not enough data
Feature Not Available
Not enough data
7.3
37
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Content Sharing
Not enough data
7.5
22
Not enough data
7.9
21
Not enough data
7.1
21
Not enough data
Feature Not Available
Content Dashboard
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
7.5
21
Not enough data
Feature Not Available
Not enough data
6.6
20
Not enough data
Feature Not Available
Platform
Not enough data
6.7
19
Not enough data
6.7
20
Not enough data
7.1
20
Not enough data
7.1
19
Monitoring & Listening
Not enough data
8.3
350
Not enough data
7.1
282
Not enough data
8.5
105
Not enough data
8.3
106
Not enough data
7.7
105
Not enough data
7.6
96
Data Management & Analysis
Not enough data
7.0
312
Not enough data
8.3
353
Not enough data
8.0
105
Not enough data
7.7
99
Content
Not enough data
7.8
46
Not enough data
7.5
44
Not enough data
8.3
45
Not enough data
7.4
43
Engagement
Not enough data
6.7
43
Not enough data
7.1
43
Not enough data
7.8
43
Not enough data
6.9
40
Not enough data
7.8
43
Social Shopping
Not enough data
Feature Not Available
Not enough data
6.7
41
Not enough data
Feature Not Available
Not enough data
7.3
42
Analytics
Not enough data
Feature Not Available
Not enough data
8.2
43
Not enough data
7.7
42
Generative AI
Not enough data
6.8
79
Not enough data
Feature Not Available
Process
Not enough data
8.3
204
Not enough data
7.7
181
Not enough data
8.2
187
Channels
Not enough data
7.7
138
Not enough data
8.8
220
Not enough data
7.7
131
Not enough data
6.9
122
Not enough data
7.5
131
Insight
Not enough data
7.5
142
Not enough data
8.4
217
Not enough data
7.9
167
Not enough data
7.7
177
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hearsay, A Yext Company and Sprinklr Social are categorized as Social Media Management
Unique Categories
Hearsay, A Yext Company is categorized as Communication Platform as a Service, Digital Governance, and Insurance Compliance
Sprinklr Social is categorized as Social Commerce Platforms, SAP Store, Social Customer Service, Social Media Analytics, Social Media Suites, Social Media Listening Tools, Review Management, and Employee Advocacy
Reviews
Reviewers' Company Size
Hearsay, A Yext Company
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
57.3%
Insurance
30.7%
Banking
4.0%
Marketing and Advertising
2.7%
Information Technology and Services
2.7%
Other
2.7%
Marketing and Advertising
16.1%
Information Technology and Services
6.1%
Consumer Goods
4.6%
Financial Services
4.3%
Computer Software
4.3%
Other
64.7%
Most Helpful Reviews
Hearsay, A Yext Company
Most Helpful Favorable Review
Verified User in Insurance
it provides and easy to use platform that is quite intuitive and user friendly allows companies to manage content being published by various employees
Most Helpful Critical Review
Verified User in Financial Services
same as above. Ease of use, analytics, publishing, etc were all out of date or did not offer data within the platform, and there was nothing on their roadmap that had enhancements. customer service was also not rresponsive
Sprinklr Social
Most Helpful Favorable Review
Verified User in Marketing and Advertising
Dashboards where you can create a customized search (for a specified search term/ specified account/ etc), downloadable analytics & measurements (Excel ready); fairly easy to use after initial training time; fairly easy way of scheduling tweets, managed...
Most Helpful Critical Review
Verified User in Marketing and Advertising
The primary issue I had with Sprinklr was my inability to trust much of the channel specific data provided within the "reporting dashboards." Having used it for pieces of ongoing monthly reports for over a year and a half, each month was a challenge as...
Verified User in Insurance
it provides and easy to use platform that is quite intuitive and user friendly allows companies to manage content being published by various employees
Verified User in Marketing and Advertising
Dashboards where you can create a customized search (for a specified search term/ specified account/ etc), downloadable analytics & measurements (Excel ready); fairly easy to use after initial training time; fairly easy way of scheduling tweets, managed...
Verified User in Financial Services
same as above. Ease of use, analytics, publishing, etc were all out of date or did not offer data within the platform, and there was nothing on their roadmap that had enhancements. customer service was also not rresponsive
Verified User in Marketing and Advertising
The primary issue I had with Sprinklr was my inability to trust much of the channel specific data provided within the "reporting dashboards." Having used it for pieces of ongoing monthly reports for over a year and a half, each month was a challenge as...
Discussions
Hearsay, A Yext Company has no discussions with answers
What is the best way to find hashtags that are getting traffic.
1 comment
TS
semrush.com is Great!
You pay for what ya get if ya get meRead more
Sprinklr Social has no more discussions with answers
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