Compare Gusto and OnPay 
At a Glance
Market Segments
Small-Business (91.7% of reviews)
Small-Business (98.0% of reviews)
Entry-Level Pricing
Starting at $46.00
Starting at $40.00
Gusto
Star Rating
(2,296)4.5 out of 5
Market Segments
Small-Business (91.7% of reviews)
Entry-Level Pricing
Starting at $46.00
Free Trial is available
Learn more about GustoOnPay
Star Rating
(353)4.8 out of 5
Market Segments
Small-Business (98.0% of reviews)
Entry-Level Pricing
Starting at $40.00
Free Trial is available
Learn more about OnPaySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gusto excels in its "Payroll Entry" feature, scoring 9.5, which many reviewers mention as being intuitive and efficient, making payroll processing straightforward for small businesses.
- Reviewers mention that OnPay shines in "Tax Calculation" with a score of 9.7, highlighting its accuracy and reliability in managing payroll taxes, which is crucial for compliance and peace of mind.
- G2 users say that Gusto's "Quality of Support" is rated at 8.8, with many users expressing that while support is generally helpful, there are instances of longer wait times during peak periods.
- Users on G2 report that OnPay's "Ease of Setup" is rated at 9.4, with reviewers praising the straightforward onboarding process that allows businesses to get started quickly without extensive training.
- Reviewers mention that Gusto's "Employee Self Service" web portal is rated at 9.5, with users appreciating the user-friendly interface that allows employees to manage their own information easily.
- Users say that OnPay's "Benefits Administration" feature scores 9.2, with many highlighting its comprehensive options for managing employee benefits, which simplifies the process for HR teams.
Pricing
Entry-Level Pricing
Gusto
Pricing
Starting at $46.00
Starting at $46 per month, Gusto is available in three plans: Simple ($40/month + $6 per user/month), Plus ($80/month + $12 per user/month), and Premium (Exclusive pricing).
Visit gusto.com/product/pricing to learn about each plan!
- 1 Month Free Trial
OnPay
Simple, Transparent Pricing
Starting at $40.00
Our monthly simple, transparent pricing is just $40 plus $6 per person each month — the best value among premium payroll providers. No hidden fees. Price includes:
- Unlimited monthly pay runs
- Tax filings and payments (including W-2s)
- A full set of HR tools
Free Trial
Gusto
Free Trial is available
OnPay
Free Trial is available
Ratings
Meets Requirements
9.2
1,952
9.7
281
Ease of Use
9.4
2,018
9.6
287
Ease of Setup
9.2
1,205
9.4
222
Ease of Admin
9.2
1,077
9.6
203
Quality of Support
8.8
1,740
9.5
279
Has the product been a good partner in doing business?
8.9
1,082
9.7
205
Product Direction (% positive)
8.9
2,012
9.3
268
Features by Category
Core HR
9.0
328
9.0
18
9.0
324
8.4
15
8.1
234
7.7
11
8.8
289
9.2
16
8.9
303
9.4
16
8.8
297
9.1
11
Generative AI
Feature Not Available
Feature Not Available
Platform
8.3
631
8.9
57
8.2
499
9.0
42
Feature Not Available
Feature Not Available
9.1
671
9.5
60
9.3
674
9.8
70
9.0
595
9.4
50
8.9
660
9.6
65
9.2
689
9.7
74
Employee Self Service
9.5
1458
|
Verified
9.5
221
|
Verified
8.8
1091
|
Verified
8.7
117
|
Verified
8.9
1143
|
Verified
8.7
139
|
Verified
Administration
9.5
1428
|
Verified
9.7
229
|
Verified
9.0
1132
|
Verified
8.8
137
|
Verified
9.6
1544
|
Verified
9.7
214
|
Verified
9.0
1059
|
Verified
8.7
124
|
Verified
9.2
1251
|
Verified
9.4
166
|
Verified
8.7
879
|
Verified
8.7
104
|
Verified
9.1
1029
|
Verified
9.1
133
|
Verified
9.3
1181
|
Verified
9.6
164
|
Verified
9.4
1222
|
Verified
9.5
151
|
Verified
Taxes
9.4
1411
|
Verified
9.7
224
|
Verified
9.3
1335
|
Verified
9.6
209
|
Verified
Feature Not Available
9.7
209
|
Verified
Integration
8.6
904
|
Verified
8.4
104
|
Verified
8.7
929
|
Verified
7.7
84
|
Verified
8.8
1012
|
Verified
8.5
117
|
Verified
8.6
815
|
Verified
7.8
90
|
Verified
Platform
9.1
1321
|
Verified
9.4
210
|
Verified
9.3
1325
|
Verified
9.4
200
|
Verified
9.5
1413
|
Verified
9.7
212
|
Verified
9.2
1225
|
Verified
9.6
191
|
Verified
Benefits Administration Platform Features
8.8
465
8.9
22
8.7
432
9.3
19
8.3
362
9.2
12
8.9
434
9.3
21
9.1
435
9.6
25
9.2
458
9.4
27
9.0
409
9.4
21
8.7
383
9.0
18
Benefits Administration Platform Features
8.8
465
8.9
22
8.7
432
9.3
19
8.3
362
9.2
12
8.9
434
9.3
21
9.1
435
9.6
25
9.2
458
9.4
27
9.0
409
9.4
21
9.1
364
9.5
18
8.7
383
9.0
18
8.5
304
8.9
17
8.2
214
8.8
7
8.8
254
9.2
8
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Platform
8.3
631
8.9
57
8.2
499
9.0
42
Feature Not Available
Feature Not Available
9.1
671
9.5
60
9.3
674
9.8
70
9.0
595
9.4
50
8.9
660
9.6
65
9.2
689
9.7
74
Platform Basics
8.1
15
Not enough data
9.2
15
Not enough data
9.2
14
Not enough data
Platform Performance
8.9
16
Not enough data
8.0
14
Not enough data
Platform Functionality
9.2
16
Not enough data
8.5
16
Not enough data
8.8
14
Not enough data
Platform Additional Functionality
8.7
15
Not enough data
8.1
12
Not enough data
7.6
12
Not enough data
Generative AI
6.4
12
Not enough data
Platform Basics
9.2
291
Not enough data
9.3
294
Not enough data
Platform Administration
8.6
249
Not enough data
9.0
284
Not enough data
9.0
294
Not enough data
Platform Payment Content
8.8
280
Not enough data
8.3
198
Not enough data
9.2
270
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform Content
8.7
275
Not enough data
8.9
275
Not enough data
9.1
277
Not enough data
8.2
236
Not enough data
8.6
245
Not enough data
8.3
245
Not enough data
Platform Additional Functionality
9.3
266
Not enough data
8.7
248
Not enough data
8.2
233
Not enough data
8.8
260
Not enough data
9.2
269
Not enough data
Platform Data
8.3
207
Not enough data
8.8
230
Not enough data
9.1
227
Not enough data
Platform
8.3
631
8.9
57
8.2
499
9.0
42
Feature Not Available
Feature Not Available
9.1
671
9.5
60
9.3
674
9.8
70
9.0
595
9.4
50
8.9
660
9.6
65
9.2
689
9.7
74
Recruiting and Onboarding
7.7
197
Not enough data
9.2
244
Not enough data
Categories
Categories
Shared Categories
Gusto and OnPay are categorized as Benefits Administration, Core HR, and Payroll
Unique Categories
OnPay has no unique categories
Reviews
Reviewers' Company Size
Gusto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OnPay
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.4%
Non-Profit Organization Management
6.2%
Accounting
6.0%
Marketing and Advertising
5.2%
Information Technology and Services
4.4%
Other
70.9%
Non-Profit Organization Management
7.5%
Accounting
5.8%
Retail
4.6%
Health, Wellness and Fitness
4.6%
Construction
4.0%
Other
73.5%
Most Helpful Reviews
Gusto
Most Helpful Favorable Review
Alex L.
Verified User in Design
ZenPayroll makes payroll a seamless headache free experience. Hiring employees is easy, and you can do it all online. The best thing is that they file all of your paperwork for you. Never again do you need to fill out new hire paperwork, mail it in, wait...
Most Helpful Critical Review
Emily P.
Verified User in Insurance
When onboarding, you are completely alone. It is you and their website. They tell you what info to input but it is very easy to make a mistake. I don't know if I made the mistake or if the website did but the NC Unemployment Tax was set to pay quarterly...
OnPay
Most Helpful Favorable Review
Verified User in Industrial Automation
Peace of mind knowing that Onpay if filing all local, state and federal taxes properly.
Most Helpful Critical Review
Nicolas G.
Verified User in Marketing and Advertising
The benefits team can provide bad guidance and isn't the most polite group out there.
Alex L.
Verified User in Design
ZenPayroll makes payroll a seamless headache free experience. Hiring employees is easy, and you can do it all online. The best thing is that they file all of your paperwork for you. Never again do you need to fill out new hire paperwork, mail it in, wait...
Verified User in Industrial Automation
Peace of mind knowing that Onpay if filing all local, state and federal taxes properly.
Emily P.
Verified User in Insurance
When onboarding, you are completely alone. It is you and their website. They tell you what info to input but it is very easy to make a mistake. I don't know if I made the mistake or if the website did but the NC Unemployment Tax was set to pay quarterly...
Nicolas G.
Verified User in Marketing and Advertising
The benefits team can provide bad guidance and isn't the most polite group out there.
Discussions
Is gusto payroll safe?
2 comments
SD
Yes, it is secureRead more
Is there an app for Gusto payroll?
2 comments
TC
No, only for employees. You can only run payroll using a browser.Read more
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
OnPay has no discussions with answers
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