Compare Gong and Kluster 
- Users report that Gong excels in Call Recording with a score of 9.6, highlighting its ability to capture and analyze conversations effectively, while Kluster's score of 7.4 indicates it may not provide the same level of detail in call analytics.
- Reviewers mention that Gong's Machine Learning capabilities, rated at 8.8, significantly enhance its predictive analytics, whereas Kluster's lower score of 7.5 suggests it may lack advanced features in this area.
- G2 users appreciate Gong's Conversation Intelligence feature, scoring 9.1, which allows for deeper insights into customer interactions, while Kluster's score of 7.0 indicates a less robust offering in this critical functionality.
- Users on G2 highlight Gong's superior Calendar Sync feature with a score of 9.0, making it easier to manage schedules, compared to Kluster's score of 7.0, which may lead to challenges in coordinating meetings.
- Reviewers say that Gong's Interactive Dashboards are highly praised with a score of 8.9, providing a user-friendly experience for data visualization, while Kluster's score of 8.7 suggests it may not be as intuitive or comprehensive.
- Users report that Gong's Lead Qualification feature, rated at 8.4, is more effective in identifying high-potential leads compared to Kluster's score of 7.5, indicating a potential gap in lead management capabilities.
Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used
It was a big mistake on our part to commit to a two year term. Gong is a really powerful tool but it's probably the highest end option on the market, and now we're stuck with a tool that works technically but isn't the right business decision. Having talked...
Kluster was one of the few platforms on the market willing to work with the complexities and individuality of our business. No request or question for the customer success team is too small. The team took their time to understand our business, did not rush...
It's overkill for small deal sizes. The dashboard has a ton of information.
Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used
Kluster was one of the few platforms on the market willing to work with the complexities and individuality of our business. No request or question for the customer success team is too small. The team took their time to understand our business, did not rush...
It was a big mistake on our part to commit to a two year term. Gong is a really powerful tool but it's probably the highest end option on the market, and now we're stuck with a tool that works technically but isn't the right business decision. Having talked...
It's overkill for small deal sizes. The dashboard has a ton of information.
