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Compare Gong and Grain 
Featured Products
At a Glance
Market Segments
Mid-Market (69.3% of reviews)
Small-Business (76.2% of reviews)
Entry-Level Pricing
No pricing available
Free 1 seat Per Month
Gong
Star Rating
(6,451)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongGrain
Star Rating
(299)4.6 out of 5
Market Segments
Small-Business (76.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 seat Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Grain. Users highlight Gong's "top tier recording, transcription, summary of sales calls, and AI analysis," making it a preferred choice for those seeking robust conversation intelligence.
- Users say that Gong's implementation process is smooth and intuitive, with many praising its ability to automatically transcribe and analyze calls. This feature allows teams to extract valuable insights quickly, which is a major advantage over Grain, where users have noted that while it is easy to use, it may not offer the same depth of analysis.
- Reviewers mention that Gong's support quality is consistently rated higher, with users appreciating the responsive assistance they receive. In contrast, while Grain's support is adequate, it doesn't quite match the level of engagement and helpfulness reported by Gong users.
- According to verified reviews, Gong's advanced AI capabilities stand out, particularly in its ability to provide actionable insights from sales calls. Users have noted that Gong's AI "issues insights and summaries of event engagement," which enhances decision-making processes, whereas Grain's AI, while competent, is seen as less comprehensive.
- Users highlight that Gong's extensive feature set, including call analysis and coaching materials, significantly contributes to its high satisfaction ratings. In comparison, while Grain offers useful features like clip sharing and note-taking, it lacks the same level of depth in coaching and performance tracking that Gong provides.
- G2 reviewers report that Gong's user base is primarily in the mid-market segment, which may indicate a more tailored experience for larger teams. Grain, on the other hand, is favored by small businesses, which could limit its scalability for users looking for a solution that grows with their organization.
Pricing
Entry-Level Pricing
Gong
No pricing availableGrain
Free
Free
1 seat Per Month
The quickest and easiest way to try Grain
- 20 meetings
- View team's meetings
- Basic AI Notes
Free Trial
Gong
No trial information availableGrain
Free Trial is available
Ratings
Meets Requirements
9.4
4,942
9.1
200
Ease of Use
9.3
4,998
9.4
201
Ease of Setup
9.1
1,226
9.5
68
Ease of Admin
9.1
770
9.1
62
Quality of Support
9.3
3,510
9.1
147
Has the product been a good partner in doing business?
9.3
772
9.7
63
Product Direction (% positive)
9.0
4,620
9.3
180
Features by Category
Lead Facilitation
7.1
350
6.3
17
7.3
344
7.8
15
7.5
347
7.8
18
7.6
347
7.4
17
Organization
8.3
352
8.0
14
8.3
348
7.9
15
8.3
349
8.2
17
Performance Analysis
8.5
350
8.1
17
8.6
353
7.4
17
Sales Analysis
7.8
334
6.4
12
7.9
340
7.6
14
Generative AI
8.6
286
Feature Not Available
8.9
292
Feature Not Available
Agentic AI - AI Sales Assistant
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Not enough data
Integrated Workflows
7.8
102
Not enough data
7.9
103
Not enough data
8.3
101
Not enough data
7.3
98
Not enough data
8.5
103
Not enough data
8.4
101
Not enough data
8.5
97
Not enough data
Repeatability and Reportability
8.2
99
Not enough data
8.0
99
Not enough data
7.9
98
Not enough data
8.3
103
Not enough data
7.3
97
Not enough data
AI and Automation
7.8
90
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Not enough data
Generative AI
8.2
91
Not enough data
Agentic AI - Sales Engagement
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
48
Not enough data
8.0
47
Not enough data
8.2
47
Not enough data
Call Analytics
9.6
2750
|
Verified
9.6
36
8.8
2466
|
Verified
8.1
21
9.1
2661
|
Verified
8.8
28
8.3
1794
|
Verified
7.9
13
Agent Performance Management
8.6
1870
|
Verified
7.8
19
8.3
2516
|
Verified
8.8
37
8.7
2302
|
Verified
8.4
35
Generative AI
8.9
673
9.3
12
Agentic AI - Conversation Intelligence
8.0
135
Not enough data
8.0
134
Not enough data
8.2
133
Not enough data
8.0
134
Not enough data
8.2
135
Not enough data
8.1
134
Not enough data
7.9
134
Not enough data
Customization
Not enough data
8.8
11
Not enough data
8.7
9
Not enough data
8.5
10
Not enough data
9.0
18
Organization
Not enough data
7.8
9
Not enough data
8.0
11
Not enough data
8.5
14
Not enough data
8.3
13
Not enough data
9.0
8
Not enough data
9.1
15
Agentic AI - Video CMS
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice
Not enough data
8.7
77
Not enough data
8.0
102
Transcription
Not enough data
8.3
99
Not enough data
8.9
76
Not enough data
7.9
57
Not enough data
7.3
24
Editing
Not enough data
8.6
71
Not enough data
Feature Not Available
Not enough data
7.9
67
Not enough data
7.2
34
Integration
Not enough data
8.3
33
Not enough data
7.4
26
Not enough data
8.4
39
Not enough data
7.8
41
Not enough data
8.9
66
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
379
Not enough data
8.6
409
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
Not enough data
CRM Data Enrichment
9.0
402
Not enough data
8.8
389
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Not enough data
Account Management
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Not enough data
Platform Features
Not enough data
9.4
22
Not enough data
6.3
8
Not enough data
8.7
9
Not enough data
7.1
7
Not enough data
9.5
14
Not enough data
7.7
15
Organization
Not enough data
8.3
16
Not enough data
8.3
12
Not enough data
8.2
15
Customization
Not enough data
6.9
6
Not enough data
8.3
13
Not enough data
6.7
5
Analytics
Not enough data
6.3
8
Not enough data
8.3
10
Not enough data
8.8
10
Meeting Prep - AI Meeting Assistants
Not enough data
8.3
9
Not enough data
7.0
10
Not enough data
5.7
9
Meeting Automation - AI Meeting Assistants
Not enough data
9.8
10
Not enough data
9.3
9
Not enough data
9.4
9
Meeting Insights - AI Meeting Assistants
Not enough data
8.0
10
Not enough data
8.1
9
Not enough data
9.8
9
Accessibility - AI Meeting Assistants
Not enough data
5.4
8
Not enough data
8.3
10
Not enough data
8.5
9
Agentic AI - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Not enough data
Data Sourcing
8.5
744
Not enough data
8.7
789
Not enough data
8.5
716
Not enough data
8.9
803
Not enough data
8.6
726
Not enough data
Predictive Analytics
8.1
721
Not enough data
8.4
749
Not enough data
8.2
735
Not enough data
8.3
723
Not enough data
Sales Management
8.6
759
Not enough data
8.2
721
Not enough data
8.7
758
Not enough data
9.0
824
Not enough data
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Not enough data
Training
9.0
1966
|
Verified
7.8
12
9.0
2177
|
Verified
9.7
10
8.6
1528
|
Verified
6.9
7
9.2
2216
|
Verified
9.9
15
Feedback
9.3
2371
|
Verified
9.7
11
9.0
1852
|
Verified
9.3
7
9.0
1895
|
Verified
9.1
9
8.8
1605
|
Verified
10.0
6
8.9
1791
|
Verified
10.0
5
8.9
1878
|
Verified
8.6
7
Feature Not Available
7.5
6
Generative AI
8.9
388
Feature Not Available
Agentic AI - Note-Taking Software
Not enough data
Not enough data
Pre-Meeting Tools
Not enough data
7.4
11
Not enough data
8.9
19
Not enough data
7.4
18
Meeting Tools
Not enough data
8.9
25
Not enough data
9.0
33
Not enough data
8.8
26
Not enough data
8.4
27
Post-Meeting Tools
Not enough data
8.2
14
Not enough data
8.4
15
Not enough data
8.7
15
Agentic AI - Meeting Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gong and Grain are categorized as Conversation Intelligence, AI Sales Assistant, and Sales Coaching
Unique Categories
Gong is categorized as Sales Engagement, Sales Analytics, and Revenue Operations & Intelligence (RO&I)
Grain is categorized as AI Meeting Assistants, Video Communications, Transcription, Video CMS, Meeting Management, and Note-Taking Software
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Grain
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.7%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.3%
Other
28.4%
Computer Software
28.9%
Marketing and Advertising
9.9%
Information Technology and Services
8.8%
Management Consulting
4.1%
Higher Education
3.7%
Other
44.6%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
Grain has no more discussions with answers
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