Compare GatherUp and Podium 
At a Glance
Market Segments
Small-Business (70.7% of reviews)
Small-Business (59.7% of reviews)
Entry-Level Pricing
No pricing available
$399.00 Per Month
GatherUp
Star Rating
(48)4.5 out of 5
Market Segments
Small-Business (70.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GatherUpPodium
Star Rating
(1,845)4.6 out of 5
Market Segments
Small-Business (59.7% of reviews)
Entry-Level Pricing
$399.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Podium excels in its live chat functionality, with a score of 9.1, making it a preferred choice for businesses that prioritize real-time customer interaction. In contrast, GatherUp's live chat feature, while still effective, has a lower score of 9.0, indicating it may not be as robust.
- Reviewers mention that Podium's two-way text messaging feature is highly rated at 9.3, allowing for seamless communication with customers. GatherUp, while offering similar capabilities, scores slightly lower at 9.1, suggesting Podium may provide a more user-friendly experience in this area.
- G2 users highlight Podium's superior reporting capabilities, scoring 8.7, which helps businesses track performance effectively. GatherUp's reporting score of 8.4 indicates it may not offer the same depth of insights, potentially impacting data-driven decision-making.
- Users on G2 appreciate Podium's customization options, particularly in its messaging features, with a score of 9.1. GatherUp, with a score of 8.3, may not provide the same level of flexibility, which could limit personalization for users.
- Reviewers say that Podium's API flexibility is rated at 9.1, making it easier for businesses to integrate with other systems. GatherUp's API flexibility score of 8.7 suggests it may not be as adaptable, which could be a consideration for tech-savvy users looking for seamless integrations.
- Users report that Podium's customer support quality is rated at 9.0, with many praising the responsiveness and helpfulness of the support team. GatherUp, while also rated positively at 9.2, may not have the same volume of user feedback, indicating Podium might have a more established support reputation.
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Pricing
Entry-Level Pricing
GatherUp
No pricing availablePodium
Core
$399.00
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
GatherUp
Free Trial is available
Podium
No trial information availableRatings
Meets Requirements
9.1
34
9.1
1,549
Ease of Use
9.0
35
9.3
1,568
Ease of Setup
9.2
24
9.2
917
Ease of Admin
9.1
24
9.3
803
Quality of Support
9.2
30
9.0
1,447
Has the product been a good partner in doing business?
9.3
23
9.2
819
Product Direction (% positive)
8.9
33
9.0
1,542
Features by Category
Messenger
Not enough data
8.4
126
Not enough data
7.9
175
Not enough data
9.1
191
Not enough data
Feature Not Available
Channels
Not enough data
8.1
181
Not enough data
8.7
191
Not enough data
9.3
206
Not enough data
Feature Not Available
Not enough data
8.1
165
Customers
Not enough data
8.3
122
Not enough data
8.4
126
Not enough data
8.6
193
Not enough data
8.3
193
Not enough data
8.5
192
Platform Basics
Not enough data
8.7
44
Not enough data
8.6
43
Not enough data
9.2
44
Platform Data
Not enough data
9.4
44
Not enough data
9.0
44
Platform Additional Functionality
Not enough data
8.3
42
Not enough data
8.9
44
Not enough data
9.4
44
Platform Content
Not enough data
9.1
43
Text Messaging
Not enough data
8.7
179
|
Verified
Not enough data
9.3
192
|
Verified
Not enough data
8.4
139
Not enough data
8.6
192
|
Verified
Not enough data
8.4
166
|
Verified
Not enough data
8.5
167
|
Verified
Not enough data
8.6
186
|
Verified
Not enough data
8.6
170
|
Verified
SMS Platform
Not enough data
8.5
177
|
Verified
Not enough data
8.6
178
|
Verified
Not enough data
Feature Not Available
Not enough data
7.7
157
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
161
|
Verified
Channels
Not enough data
8.3
245
Not enough data
8.3
246
Not enough data
Feature Not Available
Design
Not enough data
8.3
261
Not enough data
Feature Not Available
Not enough data
8.7
294
Not enough data
8.6
285
Not enough data
8.7
259
Generative AI
Not enough data
7.9
158
Not enough data
7.8
153
Functionality
Not enough data
8.7
281
|
Verified
Not enough data
8.1
273
|
Verified
Not enough data
8.7
276
|
Verified
Support
Not enough data
8.5
280
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
285
|
Verified
Responses
Not enough data
9.1
18
Not enough data
8.2
19
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.2
18
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
18
Not enough data
8.5
18
Not enough data
Feature Not Available
Not enough data
8.8
19
Not enough data
9.0
18
Generative AI
Not enough data
8.5
18
Not enough data
8.3
17
Conversational Platform
Not enough data
8.7
259
Not enough data
8.5
217
Not enough data
8.3
132
Not enough data
8.6
146
Support Automation
Not enough data
8.7
221
Not enough data
8.4
131
Not enough data
8.7
132
Not enough data
8.2
140
Generative AI
Not enough data
7.8
119
Not enough data
7.7
119
Data
Not enough data
8.4
22
Not enough data
8.8
23
Interaction
Not enough data
8.5
24
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
9.0
22
Learning
Not enough data
8.6
23
Not enough data
8.6
24
Content Generation
Not enough data
8.5
24
Not enough data
8.2
24
System
Not enough data
Feature Not Available
Not enough data
8.6
24
Not enough data
8.8
23
Not enough data
8.7
22
Generative AI
Not enough data
8.0
183
Not enough data
7.7
179
Not enough data
Feature Not Available
Communication
Not enough data
9.2
624
|
Verified
Not enough data
9.1
649
|
Verified
Not enough data
8.2
438
Not enough data
9.0
592
|
Verified
Not enough data
7.3
225
Internal Use
Not enough data
8.3
545
|
Verified
Not enough data
9.0
605
|
Verified
Not enough data
8.7
577
|
Verified
Not enough data
8.6
555
|
Verified
Not enough data
8.8
562
|
Verified
Not enough data
8.5
529
|
Verified
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.1
22
|
Verified
9.2
599
|
Verified
8.9
19
8.5
489
9.1
18
|
Verified
8.6
530
|
Verified
Reporting
7.7
14
|
Verified
Feature Not Available
8.3
18
|
Verified
8.4
497
|
Verified
8.8
22
|
Verified
9.0
619
|
Verified
Media Monitoring
8.6
17
|
Verified
8.6
490
8.7
13
|
Verified
7.2
173
Feature Not Available
8.3
485
In-House Management
Feature Not Available
8.6
479
Feature Not Available
8.6
478
|
Verified
Generative AI
Feature Not Available
7.6
119
Basic Communication
Not enough data
8.5
26
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
22
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
7.4
24
Not enough data
Feature Not Available
Not enough data
8.3
25
Categories
Categories
Shared Categories
GatherUp and Podium are categorized as Online Reputation Management
Unique Categories
GatherUp is categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
GatherUp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
34.1%
Insurance
9.8%
Health, Wellness and Fitness
7.3%
Retail
4.9%
Hospital & Health Care
4.9%
Other
39.0%
Automotive
20.3%
Retail
13.8%
Consumer Services
9.2%
Construction
8.2%
Furniture
6.4%
Other
42.1%
Most Helpful Reviews
GatherUp
Most Helpful Favorable Review
Verified User in Facilities Services
like that you can easily upload batches of customers or individually and you can see when the feedback request is opened and instantly have access to the feedback
Most Helpful Critical Review
Verified User in Information Technology and Services
Hard to understand at first - requires extensive training
Podium
Most Helpful Favorable Review
Joseph M.
Verified User in Retail
I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.
Most Helpful Critical Review
Adam T.
Verified User in Recreational Facilities and Services
Promises made for services they do not have. Zero onboarding assistance. Paid for 2 locations but only acessing one. Changing terms and conditions after agreemnt then locking out access but still charging fees. CUSTOMER SERVICE WORSE THAN COMCAST.
Verified User in Facilities Services
like that you can easily upload batches of customers or individually and you can see when the feedback request is opened and instantly have access to the feedback
Joseph M.
Verified User in Retail
I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.
Verified User in Information Technology and Services
Hard to understand at first - requires extensive training
Adam T.
Verified User in Recreational Facilities and Services
Promises made for services they do not have. Zero onboarding assistance. Paid for 2 locations but only acessing one. Changing terms and conditions after agreemnt then locking out access but still charging fees. CUSTOMER SERVICE WORSE THAN COMCAST.
Discussions
GatherUp has no discussions with answers
How can I make people interact with the chat feature better?
3 comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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