Compare GatherUp and Podium 
At a Glance
Market Segments
Small-Business (70.7% of reviews)
Small-Business (59.8% of reviews)
Entry-Level Pricing
No pricing available
$399.00 Per Month
GatherUp
Star Rating
(48)4.5 out of 5
Market Segments
Small-Business (70.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GatherUpPodium
Star Rating
(1,851)4.6 out of 5
Market Segments
Small-Business (59.8% of reviews)
Entry-Level Pricing
$399.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Podium excels in its live chat functionality, scoring 9.1, which reviewers mention provides a seamless experience for customer interactions. In contrast, GatherUp's live chat feature, while still effective, has a lower score of 9.0, indicating it may not be as robust in real-time communication.
- Reviewers mention that Podium's two-way text messaging feature is highly rated at 9.3, allowing for effective customer engagement. GatherUp, while offering similar capabilities, scores slightly lower at 9.1, suggesting that Podium may provide a more comprehensive texting experience.
- G2 users highlight Podium's superior reporting capabilities with a score of 8.7, which reviewers say helps businesses track performance effectively. GatherUp's reporting score of 8.4 indicates it may not offer the same depth of insights, potentially limiting users' ability to analyze data thoroughly.
- Users on G2 report that Podium's customization options are impressive, with a score of 9.1, allowing businesses to tailor their messaging and engagement strategies. GatherUp, with a score of 8.3, may not provide the same level of flexibility, which could be a drawback for users seeking personalized solutions.
- Reviewers mention that Podium's integration capabilities are strong, scoring 8.7, which users say facilitates seamless connections with other tools. GatherUp's integration score of 8.4 suggests it may have fewer options or less ease of use in this area, potentially impacting workflow efficiency.
- Users report that Podium's customer support quality is rated at 9.0, with many reviewers praising the responsiveness and helpfulness of the support team. In comparison, GatherUp's support score of 9.2 is slightly higher, indicating that while both products offer good support, GatherUp may have a slight edge in this area.
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Pricing
Entry-Level Pricing
GatherUp
No pricing availablePodium
Core
$399.00
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
GatherUp
Free Trial is available
Podium
No trial information availableRatings
Meets Requirements
9.1
34
9.1
1,555
Ease of Use
9.0
35
9.3
1,574
Ease of Setup
9.2
24
9.2
923
Ease of Admin
9.1
24
9.3
806
Quality of Support
9.2
30
9.1
1,453
Has the product been a good partner in doing business?
9.3
23
9.2
822
Product Direction (% positive)
8.9
33
9.0
1,548
Features by Category
Messenger
Not enough data
8.4
127
Not enough data
7.9
177
Not enough data
9.1
193
Not enough data
Feature Not Available
Channels
Not enough data
8.2
182
Not enough data
8.7
191
Not enough data
9.3
207
Not enough data
Feature Not Available
Not enough data
8.1
166
Customers
Not enough data
8.3
122
Not enough data
8.4
126
Not enough data
8.6
194
Not enough data
8.3
194
Not enough data
8.5
194
Platform Basics
Not enough data
8.6
45
Not enough data
8.6
44
Not enough data
9.2
45
Platform Data
Not enough data
9.4
45
Not enough data
9.0
45
Platform Additional Functionality
Not enough data
8.4
43
Not enough data
9.0
45
Not enough data
9.4
45
Platform Content
Not enough data
9.1
44
Text Messaging
Not enough data
8.7
180
|
Verified
Not enough data
9.3
192
|
Verified
Not enough data
8.4
139
Not enough data
8.6
192
|
Verified
Not enough data
8.4
166
|
Verified
Not enough data
8.5
167
|
Verified
Not enough data
8.6
186
|
Verified
Not enough data
8.6
170
|
Verified
SMS Platform
Not enough data
8.5
177
|
Verified
Not enough data
8.6
178
|
Verified
Not enough data
Feature Not Available
Not enough data
7.7
157
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
161
|
Verified
Channels
Not enough data
8.3
245
Not enough data
8.3
246
Not enough data
Feature Not Available
Design
Not enough data
8.3
262
Not enough data
Feature Not Available
Not enough data
8.7
296
Not enough data
8.6
286
Not enough data
8.7
261
Generative AI
Not enough data
7.9
159
Not enough data
7.8
154
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.1
18
Not enough data
8.2
19
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.2
18
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
18
Not enough data
8.5
18
Not enough data
Feature Not Available
Not enough data
8.8
19
Not enough data
9.0
18
Generative AI
Not enough data
8.5
18
Not enough data
8.3
17
Conversational Platform
Not enough data
8.7
260
Not enough data
8.5
217
Not enough data
8.3
132
Not enough data
8.6
146
Support Automation
Not enough data
8.7
221
Not enough data
8.4
131
Not enough data
8.7
132
Not enough data
8.2
140
Generative AI
Not enough data
7.8
119
Not enough data
7.7
119
Data
Not enough data
8.4
24
Not enough data
8.9
25
Interaction
Not enough data
8.5
26
Not enough data
8.7
25
Not enough data
8.7
25
Not enough data
8.7
25
Not enough data
9.0
24
Learning
Not enough data
8.7
25
Not enough data
8.6
26
Content Generation
Not enough data
8.7
26
Not enough data
8.3
26
System
Not enough data
Feature Not Available
Not enough data
8.7
26
Not enough data
8.9
25
Not enough data
8.8
24
Generative AI
Not enough data
8.0
184
Not enough data
7.7
180
Not enough data
Feature Not Available
Communication
Not enough data
9.2
625
|
Verified
Not enough data
9.1
650
|
Verified
Not enough data
8.1
439
Not enough data
9.0
593
|
Verified
Not enough data
7.3
226
Internal Use
Not enough data
8.3
546
|
Verified
Not enough data
9.0
606
|
Verified
Not enough data
8.6
578
|
Verified
Not enough data
8.6
556
|
Verified
Not enough data
8.8
563
|
Verified
Not enough data
8.5
530
|
Verified
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
8.6
27
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
22
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
7.4
24
Not enough data
Feature Not Available
Not enough data
8.3
25
Consumer Intelligence
9.1
22
|
Verified
9.2
600
|
Verified
8.9
19
8.5
489
9.1
18
|
Verified
8.6
531
|
Verified
Reporting
7.7
14
|
Verified
Feature Not Available
8.3
18
|
Verified
8.4
498
|
Verified
8.8
22
|
Verified
9.0
620
|
Verified
Media Monitoring
8.6
17
|
Verified
8.6
491
8.7
13
|
Verified
7.2
173
Feature Not Available
8.3
486
In-House Management
Feature Not Available
8.6
480
Feature Not Available
8.6
478
|
Verified
Generative AI
Feature Not Available
7.6
120
Categories
Categories
Shared Categories
GatherUp and Podium are categorized as Online Reputation Management
Unique Categories
GatherUp is categorized as Enterprise Feedback Management
Podium is categorized as AI Chatbots, Shared Inbox, Conversational Support, Customer Communications Management, SMS Marketing, Automotive Marketing, Conversational Marketing, Chatbots, Live Chat, VoIP Providers, and AI Agents
Reviews
Reviewers' Company Size
GatherUp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
34.1%
Insurance
9.8%
Health, Wellness and Fitness
7.3%
Retail
4.9%
Hospital & Health Care
4.9%
Other
39.0%
Automotive
20.3%
Retail
13.8%
Consumer Services
9.2%
Construction
8.2%
Furniture
6.4%
Other
42.1%
Most Helpful Reviews
GatherUp
Most Helpful Favorable Review
Calina J.
Verified User in Marketing and Advertising
Mike is absolutely phenomenal! The onboarding process was a breeze with his guidance! He was very intentional and attentive to any questions I had. He also encouraged me to always reach back out if I hit any road bumps during my time at GatherUp, which I...
Most Helpful Critical Review
Verified User in Retail
It can be really laggy. It takes forever to load and makes it challenging to use.
Podium
Most Helpful Favorable Review
Shelly H.
Verified User in Financial Services
Connecting instantly with Google, we had a hard time getting our reviews to actually be seen on Google in the past.
Most Helpful Critical Review
Adam T.
Verified User in Recreational Facilities and Services
Promises made for services they do not have. Zero onboarding assistance. Paid for 2 locations but only acessing one. Changing terms and conditions after agreemnt then locking out access but still charging fees. CUSTOMER SERVICE WORSE THAN COMCAST.
Calina J.
Verified User in Marketing and Advertising
Mike is absolutely phenomenal! The onboarding process was a breeze with his guidance! He was very intentional and attentive to any questions I had. He also encouraged me to always reach back out if I hit any road bumps during my time at GatherUp, which I...
Shelly H.
Verified User in Financial Services
Connecting instantly with Google, we had a hard time getting our reviews to actually be seen on Google in the past.
Verified User in Retail
It can be really laggy. It takes forever to load and makes it challenging to use.
Adam T.
Verified User in Recreational Facilities and Services
Promises made for services they do not have. Zero onboarding assistance. Paid for 2 locations but only acessing one. Changing terms and conditions after agreemnt then locking out access but still charging fees. CUSTOMER SERVICE WORSE THAN COMCAST.
Discussions
GatherUp has no discussions with answers
How can I make people interact with the chat feature better?
3 comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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