Compare Fuse Workforce Management and Paychex 
At a Glance
Market Segments
Mid-Market (55.9% of reviews)
Small-Business (75.6% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor for Pricing
Fuse Workforce Management
Star Rating
(59)4.5 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Fuse Workforce ManagementPaychex
Star Rating
(1,579)4.2 out of 5
Market Segments
Small-Business (75.6% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Paychex excels in "Quality of Support" with a score of 8.4, while users on G2 highlight Fuse Workforce Management's superior support at 9.3, indicating a more responsive and helpful customer service experience.
- Users report that Paychex's "Time, Attendance, and PTO" feature scores 7.9, which is notably lower than Fuse Workforce Management's impressive 9.1, suggesting that users find Fuse's time management capabilities more robust and user-friendly.
- G2 users say that Paychex's "Employee Self Service" web portal scores 8.7, but Fuse Workforce Management's portal shines with a score of 9.3, indicating a more intuitive and accessible interface for employees to manage their information.
- Reviewers mention that Paychex's "Compliance" features score 8.4, while Fuse Workforce Management achieves a higher score of 9.1, suggesting that users feel more confident in Fuse's ability to help them navigate regulatory requirements.
- Users report that Paychex's "Payroll Entry" feature scores 8.8, while Fuse Workforce Management offers a slightly higher score of 9.1, indicating that both products are strong in payroll management, but Fuse may provide a more streamlined experience.
- Reviewers say that Paychex's "Mobile Benefits Access" scores 8.1, while Fuse Workforce Management's mobile capabilities are rated at 9.3, highlighting Fuse's superior mobile functionality for managing benefits on-the-go.
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Pricing
Entry-Level Pricing
Fuse Workforce Management
No pricing availableFree Trial
Fuse Workforce Management
No trial information availablePaychex
No trial information availableRatings
Meets Requirements
8.9
53
8.7
1,266
Ease of Use
8.3
53
8.5
1,323
Ease of Setup
8.4
44
8.4
941
Ease of Admin
8.5
48
8.6
927
Quality of Support
9.3
53
8.4
1,221
Has the product been a good partner in doing business?
9.1
48
8.6
927
Product Direction (% positive)
8.8
50
7.6
1,241
Features by Category
Core HR
9.3
16
8.2
110
9.1
19
7.9
103
8.6
6
8.0
49
9.0
12
8.2
73
9.1
15
8.4
110
9.1
17
7.8
111
Generative AI
Feature Not Available
Feature Not Available
Platform
8.9
20
7.7
294
9.3
10
7.7
148
7.9
8
Feature Not Available
8.7
19
8.3
382
8.7
19
8.6
391
9.6
15
8.1
275
8.7
19
8.4
383
9.4
19
8.6
405
Expense Reports
Not enough data
8.6
37
|
Verified
Not enough data
8.3
30
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
23
|
Verified
Not enough data
8.8
35
|
Verified
Not enough data
Feature Not Available
Not enough data
7.5
17
|
Verified
Travel Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
14
|
Verified
Client Invoicing
7.5
6
Feature Not Available
8.1
9
Feature Not Available
9.7
5
8.4
67
|
Verified
Mobile
Not enough data
7.8
23
|
Verified
Not enough data
7.7
19
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
Feature Not Available
Not enough data
7.8
22
|
Verified
Administration
Not enough data
8.6
24
|
Verified
Administration
8.8
12
8.1
127
|
Verified
8.3
17
8.0
129
|
Verified
8.7
15
8.1
133
|
Verified
8.3
14
8.0
123
|
Verified
8.7
20
8.3
190
|
Verified
Platform
8.6
20
8.3
208
|
Verified
8.3
7
7.8
91
|
Verified
Not enough data
7.4
27
8.9
19
8.2
200
|
Verified
8.4
15
8.1
141
|
Verified
Feature Not Available
7.9
68
|
Verified
Employee Self Service
9.3
43
|
Verified
8.7
818
|
Verified
9.2
29
|
Verified
8.2
513
|
Verified
9.3
27
|
Verified
8.4
497
|
Verified
Administration
9.1
48
|
Verified
8.8
822
|
Verified
9.0
45
|
Verified
8.0
528
|
Verified
9.3
45
|
Verified
9.4
896
|
Verified
9.2
17
|
Verified
8.7
374
|
Verified
9.7
41
|
Verified
9.0
747
|
Verified
9.3
38
|
Verified
8.9
532
|
Verified
9.4
36
|
Verified
8.7
424
|
Verified
9.5
40
|
Verified
9.2
750
|
Verified
9.5
40
|
Verified
9.2
800
|
Verified
Taxes
9.4
46
|
Verified
9.2
849
|
Verified
9.6
43
|
Verified
9.1
804
|
Verified
Feature Not Available
9.2
798
|
Verified
Integration
8.9
19
|
Verified
7.9
235
|
Verified
9.0
27
|
Verified
7.9
276
|
Verified
8.7
25
|
Verified
7.8
279
|
Verified
8.3
22
|
Verified
7.8
240
|
Verified
Platform
9.4
45
|
Verified
8.6
832
|
Verified
9.4
43
|
Verified
8.7
809
|
Verified
9.1
46
|
Verified
8.8
843
|
Verified
9.2
44
|
Verified
8.8
697
|
Verified
Benefits Administration Platform Features
Not enough data
8.3
223
Not enough data
8.0
187
Not enough data
7.2
104
Not enough data
8.4
163
Not enough data
8.7
180
Not enough data
8.3
215
Not enough data
8.5
201
Not enough data
8.1
144
Benefits Administration Platform Features
Not enough data
8.3
223
Not enough data
8.0
187
Not enough data
7.2
104
Not enough data
8.4
163
Not enough data
8.7
180
Not enough data
8.3
215
Not enough data
8.5
201
Not enough data
8.3
216
Not enough data
8.1
144
Not enough data
7.8
96
Not enough data
6.7
13
Not enough data
7.6
17
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
8.9
20
7.7
294
9.3
10
7.7
148
7.9
8
Feature Not Available
8.7
19
8.3
382
8.7
19
8.6
391
9.6
15
8.1
275
8.7
19
8.4
383
9.4
19
8.6
405
Compliance
Not enough data
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Platform
Not enough data
6.5
9
Not enough data
7.0
9
Not enough data
7.3
8
Support
Not enough data
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
7.2
10
Not enough data
6.9
12
Not enough data
6.5
12
Not enough data
6.5
11
Automation
9.4
6
7.6
20
Logistics
8.3
6
8.3
25
10.0
5
7.9
22
9.3
5
7.3
18
Management
9.0
5
7.1
14
9.0
5
7.7
15
10.0
5
7.8
21
9.7
6
8.1
24
9.4
6
8.4
24
10.0
6
8.5
25
9.7
5
7.9
22
Monitoring
10.0
5
8.0
19
10.0
5
7.7
20
9.4
6
7.6
19
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
Not enough data
6.8
21
Not enough data
7.0
45
Not enough data
7.6
22
|
Verified
Platform
8.9
20
7.7
294
9.3
10
7.7
148
7.9
8
Feature Not Available
8.7
19
8.3
382
8.7
19
8.6
391
9.6
15
8.1
275
8.7
19
8.4
383
9.4
19
8.6
405
Background Check Administration
Not enough data
8.0
18
Not enough data
8.8
7
Not enough data
8.6
7
Background Check Data
Not enough data
8.3
5
Not enough data
7.3
5
Not enough data
8.3
7
Background Check Additional Functionality
Not enough data
7.2
6
Not enough data
8.0
5
Not enough data
Not enough data
Performance reviews
Not enough data
6.3
5
Not enough data
7.9
7
Not enough data
6.1
6
Goals
Not enough data
6.9
6
Not enough data
7.0
5
Feedback
Not enough data
7.4
7
Not enough data
7.5
6
Not enough data
7.5
6
Not enough data
7.0
5
Data
Not enough data
7.5
6
Not enough data
7.4
7
Reports
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
7.6
9
Not enough data
9.4
9
Cleaning
Not enough data
8.0
10
Not enough data
8.5
9
Not enough data
9.1
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Sourcing
Not enough data
7.9
12
Not enough data
8.3
18
Not enough data
8.2
14
Not enough data
7.9
14
Not enough data
8.1
12
Candidate Management
Not enough data
8.4
22
Not enough data
7.4
18
Not enough data
8.5
23
Not enough data
8.5
17
Not enough data
8.4
20
Not enough data
8.0
14
Not enough data
7.1
15
Not enough data
8.3
16
Platform
8.9
20
7.7
294
9.3
10
7.7
148
7.9
8
Feature Not Available
8.7
19
8.3
382
8.7
19
8.6
391
9.6
15
8.1
275
8.7
19
8.4
383
9.4
19
8.6
405
Platform Content
Not enough data
8.1
100
Not enough data
8.4
108
Not enough data
8.5
90
Not enough data
7.7
43
Not enough data
7.3
42
Not enough data
7.3
42
Platform Additional Functionality
Not enough data
8.6
125
Not enough data
7.8
47
Not enough data
8.1
57
Not enough data
8.0
79
Not enough data
8.0
97
Platform Data
Not enough data
8.1
52
Not enough data
8.1
74
Not enough data
8.0
59
Platform
8.9
20
7.7
294
9.3
10
7.7
148
7.9
8
Feature Not Available
8.7
19
8.3
382
8.7
19
8.6
391
9.6
15
8.1
275
8.7
19
8.4
383
9.4
19
8.6
405
Recruiting and Onboarding
Not enough data
7.0
45
Not enough data
8.4
113
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Time Tracking
8.4
24
8.4
209
8.3
13
8.5
124
7.7
11
8.5
87
Client Invoicing
7.5
6
Feature Not Available
8.1
9
Feature Not Available
9.7
5
8.4
67
|
Verified
Mobile Time Tracking
8.7
14
8.4
142
Administration
8.8
12
8.1
127
|
Verified
8.3
17
8.0
129
|
Verified
8.7
15
8.1
133
|
Verified
8.3
14
8.0
123
|
Verified
8.7
20
8.3
190
|
Verified
Platform
8.6
20
8.3
208
|
Verified
8.3
7
7.8
91
|
Verified
Not enough data
7.4
27
8.9
19
8.2
200
|
Verified
8.4
15
8.1
141
|
Verified
Feature Not Available
7.9
68
|
Verified
Platform
8.9
20
7.7
294
9.3
10
7.7
148
7.9
8
Feature Not Available
8.7
19
8.3
382
8.7
19
8.6
391
9.6
15
8.1
275
8.7
19
8.4
383
9.4
19
8.6
405
Platform
8.9
20
7.7
294
9.3
10
7.7
148
7.9
8
Feature Not Available
8.7
19
8.3
382
8.7
19
8.6
391
9.6
15
8.1
275
8.7
19
8.4
383
9.4
19
8.6
405
Workforce Management Platform Features
7.9
7
8.8
30
8.3
8
8.3
26
9.1
11
8.7
67
8.7
9
8.5
66
8.1
7
8.5
28
7.8
6
Feature Not Available
8.1
6
8.9
40
8.9
11
9.1
58
9.2
6
7.8
26
8.9
6
8.5
37
Platform
8.9
20
7.7
294
9.3
10
7.7
148
7.9
8
Feature Not Available
8.7
19
8.3
382
8.7
19
8.6
391
9.6
15
8.1
275
8.7
19
8.4
383
9.4
19
8.6
405
Categories
Categories
Shared Categories
Fuse Workforce Management and Paychex are categorized as Time Tracking, Core HR, Workforce Management, Payroll, and Time & Attendance
Unique Categories
Fuse Workforce Management has no unique categories
Reviews
Reviewers' Company Size
Fuse Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
12.1%
Non-Profit Organization Management
5.2%
Fund-Raising
5.2%
Construction
5.2%
Manufacturing
3.4%
Other
69.0%
Non-Profit Organization Management
7.1%
Construction
6.3%
Hospital & Health Care
4.7%
Real Estate
4.0%
Accounting
3.8%
Other
74.1%
Most Helpful Reviews
Fuse Workforce Management
Most Helpful Favorable Review
Nancy T.
Verified User in Non-Profit Organization Management
That’s a tough one but if I had to choose, I would say their customer service team - they are outstanding! Everyone is extremely knowledgeable, professional, friendly and polite. They can usually take care of your questions/issues immediately, but if they...
Most Helpful Critical Review
Kylie H.
Verified User in Media Production
The list is long. Clocking in and out, which should be simple, often timed out for our hourly employees through the app and the punch correction process was confusing and buggy, often resulting in manual work for something that was supposed to be...
Paychex
Most Helpful Favorable Review
Cheryl G.
Verified User in Primary/Secondary Education
Having used several different payroll solutions, including several different ADP offerings, I feel that Paychex is a far superior product and that the company offered far superior customer service. Paychex is designed so that you are able to use the...
Most Helpful Critical Review
Verified User in Non-Profit Organization Management
Paychex Preview cannot handle cross period reporting so if you have a fiscal calendar you are in for a world of hurt. Paychex has an integrated system and their component systems, Preview, HR Online and Time & Labor Online do not talk to each other...
Nancy T.
Verified User in Non-Profit Organization Management
That’s a tough one but if I had to choose, I would say their customer service team - they are outstanding! Everyone is extremely knowledgeable, professional, friendly and polite. They can usually take care of your questions/issues immediately, but if they...
Cheryl G.
Verified User in Primary/Secondary Education
Having used several different payroll solutions, including several different ADP offerings, I feel that Paychex is a far superior product and that the company offered far superior customer service. Paychex is designed so that you are able to use the...
Kylie H.
Verified User in Media Production
The list is long. Clocking in and out, which should be simple, often timed out for our hourly employees through the app and the punch correction process was confusing and buggy, often resulting in manual work for something that was supposed to be...
Verified User in Non-Profit Organization Management
Paychex Preview cannot handle cross period reporting so if you have a fiscal calendar you are in for a world of hurt. Paychex has an integrated system and their component systems, Preview, HR Online and Time & Labor Online do not talk to each other...
Discussions
Fuse Workforce Management has no discussions with answers
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
How can we get more training on reporting? Or custom reporting
2 comments
NO
There are tutorials in the portal as well as you were assigned a dedicated specialist. either should be able to assist your in making custom reports.Read more
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