Compare Freshdesk and Web+Center 
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Mid-Market (47.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free for 2 techs or licensed
Freshdesk
Star Rating
(3,501)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansWeb+Center
Star Rating
(21)4.6 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Entry-Level Pricing
Free for 2 techs or licensed
Learn more about Web+CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in ticket creation user experience with a score of 8.9, while Web+Center falls behind at 7.9. Reviewers mention that Freshdesk's intuitive interface makes it easier for agents to create and manage tickets efficiently.
- Reviewers mention that Freshdesk offers superior SLA Management with a score of 8.3 compared to Web+Center's 6.7. Users say that Freshdesk's robust SLA features help ensure timely responses and resolutions, which is crucial for maintaining customer satisfaction.
- G2 users highlight Freshdesk's multi-channel coverage, scoring 8.4, as a significant advantage over Web+Center, which lacks detailed ratings in this area. Users report that Freshdesk's ability to integrate various communication channels enhances their support capabilities.
- Users on G2 mention that Freshdesk's quality of support is rated at 8.8, while Web+Center scores 9.2. However, reviewers say that while Web+Center has high-quality support, Freshdesk's support is more accessible and responsive, making it a reliable partner for businesses.
- Reviewers mention that Freshdesk's knowledge base integration is rated at 8.7, providing a seamless self-service experience, while Web+Center's knowledge base features are less robust. Users report that Freshdesk's searchable articles and community forums significantly enhance user experience.
- Users say that Freshdesk's customization options are rated at 8.1, which is lower than Web+Center's impressive 9.2. Reviewers mention that Web+Center allows for more tailored solutions, making it a better fit for businesses with specific needs.
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Pricing
Entry-Level Pricing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
Web+Center
Web+Center Version 9.0
Free for 2 techs or licensed
Free and Affordable Pricing
We offer free versions of our complete software suite of 6 web applications for 2 techs or less and 3 Tech licenses start at $300. Our Ticketing software is Ad Free Help Desk! Check out our very competitive pricing for in house or cloud hosted online Web+Center Solutions. We offer the best US based support and development engineers, all in SF Bay Area/Silicon Valley California USA, to provide you with optimal support and services
- Asset Management
- knowledge base
- Customer Self Help and FAQ
Free Trial
Freshdesk
Free Trial is available
Web+Center
Free Trial is available
Ratings
Meets Requirements
8.6
3,069
9.0
21
Ease of Use
8.9
3,089
8.5
21
Ease of Setup
8.6
2,148
8.5
13
Ease of Admin
8.7
2,109
9.2
13
Quality of Support
8.8
2,971
9.2
20
Has the product been a good partner in doing business?
8.8
2,036
8.9
11
Product Direction (% positive)
8.8
3,047
8.9
21
Features by Category
Ticket and Case Management
8.9
2123
|
Verified
7.9
18
|
Verified
8.8
2134
|
Verified
8.0
18
|
Verified
8.5
2046
|
Verified
7.8
15
|
Verified
8.5
1939
|
Verified
8.2
16
8.3
1706
|
Verified
6.7
5
8.5
1993
|
Verified
7.7
14
8.7
1913
|
Verified
8.0
15
8.2
1278
|
Verified
7.6
11
|
Verified
Generative AI
7.4
256
Feature Not Available
7.6
254
Feature Not Available
Communication Channels
8.6
1829
|
Verified
8.1
15
|
Verified
8.9
1976
|
Verified
8.3
12
|
Verified
8.4
1222
|
Verified
8.1
6
8.1
1105
|
Verified
Not enough data
8.0
853
|
Verified
Not enough data
Platform
8.1
1068
|
Verified
8.5
9
|
Verified
8.1
1571
|
Verified
9.2
11
|
Verified
8.6
1460
|
Verified
9.4
11
|
Verified
8.3
1056
|
Verified
10.0
5
|
Verified
8.0
1776
|
Verified
7.6
13
|
Verified
8.3
1874
|
Verified
7.4
14
|
Verified
Channels
8.4
309
Not enough data
7.9
291
Not enough data
7.5
282
Not enough data
Design
8.2
286
Not enough data
7.8
292
Not enough data
8.3
313
Not enough data
8.3
299
Not enough data
8.4
290
Not enough data
Generative AI
7.7
224
Not enough data
7.7
224
Not enough data
Usability
8.8
232
Not enough data
8.7
229
Not enough data
8.8
224
Not enough data
Reporting
8.6
219
Not enough data
8.5
216
Not enough data
8.6
227
Not enough data
Generative AI
7.6
156
Not enough data
7.6
156
Not enough data
Conversational Platform
8.4
385
Not enough data
8.4
332
Not enough data
8.3
325
Not enough data
8.4
261
Not enough data
Support Automation
8.5
343
Not enough data
8.4
362
Not enough data
8.3
326
Not enough data
8.2
268
Not enough data
Generative AI
7.7
166
Not enough data
7.7
163
Not enough data
Generative AI
7.8
89
Not enough data
7.9
88
Not enough data
7.5
87
Not enough data
Communication
8.8
548
|
Verified
Not enough data
8.7
566
|
Verified
Not enough data
8.7
461
|
Verified
Not enough data
8.5
165
Not enough data
8.1
169
Not enough data
Internal Use
8.1
1571
|
Verified
9.2
11
|
Verified
8.7
172
Not enough data
8.2
153
Not enough data
8.8
528
|
Verified
Not enough data
8.8
486
|
Verified
Not enough data
8.6
515
|
Verified
Not enough data
Generative AI
8.0
124
Not enough data
Self-Service Experience
8.7
936
Not enough data
8.6
890
Not enough data
8.3
666
Not enough data
8.2
221
Not enough data
8.4
235
Not enough data
Self-Service Platform
8.5
232
Not enough data
8.6
237
Not enough data
8.0
198
Not enough data
8.5
215
Not enough data
Generative AI
8.3(won by default)
67
Not enough data
8.1(won by default)
67
Not enough data
Process
8.6(won by default)
145
Not enough data
9.3(won by default)
465
Not enough data
8.6(won by default)
357
Not enough data
Channels
9.2(won by default)
459
Not enough data
8.8(won by default)
400
Not enough data
8.8(won by default)
360
Not enough data
8.6(won by default)
323
Not enough data
Feature Not Available
Not enough data
Insight
8.7(won by default)
364
Not enough data
8.7(won by default)
152
Not enough data
8.6(won by default)
356
Not enough data
9.1(won by default)
429
Not enough data
Generative AI
8.0
69
Not enough data
7.9
69
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Web+Center are categorized as Help Desk
Unique Categories
Freshdesk is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service, Live Chat, Customer Self-Service, and Customer Communications Management
Web+Center is categorized as Service Desk
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Web+Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.3%
Computer Software
12.8%
Internet
4.3%
Financial Services
4.0%
Education Management
3.7%
Other
58.0%
Information Technology and Services
23.8%
Non-Profit Organization Management
9.5%
Higher Education
9.5%
Banking
9.5%
Retail
4.8%
Other
42.9%
Most Helpful Reviews
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Web+Center
Most Helpful Favorable Review
Verified User in Construction
Web+Center is a great product for us to use for several business functions. We are a small IT Shop for a mid-sized construction company. We use the Web+Center product as an IT Helpdesk, managing computer hardware and software issues, tracking of IT...
Most Helpful Critical Review
Casey W.
Verified User in Retail
The user interface is difficult to understand and the data fields are confusing.
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Verified User in Construction
Web+Center is a great product for us to use for several business functions. We are a small IT Shop for a mid-sized construction company. We use the Web+Center product as an IT Helpdesk, managing computer hardware and software issues, tracking of IT...
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Casey W.
Verified User in Retail
The user interface is difficult to understand and the data fields are confusing.
Alternatives
Discussions
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Web+Center has no discussions with answers
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