Compare Freshdesk and TeamSupport 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
$29.00 1 agent / month
Freshdesk
Star Rating
(3,504)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansTeamSupport
Star Rating
(880)4.4 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in its ticket creation user experience, scoring 8.9, while TeamSupport slightly outperforms in ticket response user experience with a score of 9.0. Reviewers mention that Freshdesk's intuitive interface makes it easy for agents to create tickets quickly.
- Reviewers mention that TeamSupport shines in its quality of support, achieving a score of 8.9 compared to Freshdesk's 8.8. Users on G2 appreciate TeamSupport's responsive customer service and helpful resources, which enhance their overall experience.
- G2 users highlight that Freshdesk offers a more robust multi-channel coverage with a score of 8.4, while TeamSupport's email and social media channels received lower ratings. Users say that Freshdesk's integration with various communication platforms allows for seamless customer interactions.
- Users report that TeamSupport has a slight edge in SLA management, scoring 8.4 compared to Freshdesk's 8.3. Reviewers mention that TeamSupport's SLA features help them effectively manage customer expectations and ensure timely responses.
- Reviewers mention that Freshdesk's self-service experience, particularly its knowledge base, scores 8.7, which is higher than TeamSupport's 8.5. Users say that Freshdesk's well-organized articles and search functionality make it easier for customers to find answers independently.
- Users on G2 report that TeamSupport's proactive engagement features, scoring 8.9, outperform Freshdesk's 8.4. Reviewers mention that TeamSupport's ability to anticipate customer needs through proactive communication significantly enhances customer satisfaction.
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Pricing
Entry-Level Pricing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Freshdesk
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.6
3,074
8.7
796
Ease of Use
8.9
3,094
8.8
798
Ease of Setup
8.6
2,153
8.5
393
Ease of Admin
8.7
2,113
8.8
388
Quality of Support
8.8
2,976
8.9
721
Has the product been a good partner in doing business?
8.8
2,040
9.2
392
Product Direction (% positive)
8.8
3,052
8.9
793
Features by Category
Ticket and Case Management
8.9
2124
|
Verified
9.0
465
|
Verified
8.8
2135
|
Verified
8.8
463
|
Verified
8.5
2047
|
Verified
8.6
442
|
Verified
8.5
1940
|
Verified
8.6
415
|
Verified
8.3
1707
|
Verified
8.4
325
|
Verified
8.5
1994
|
Verified
8.7
447
|
Verified
8.7
1914
|
Verified
8.8
443
|
Verified
8.2
1279
|
Verified
8.7
349
|
Verified
Generative AI
7.4
257
7.8
24
7.6
255
8.0
24
Communication Channels
8.6
1830
|
Verified
8.6
356
|
Verified
8.9
1977
|
Verified
8.9
416
|
Verified
8.4
1223
|
Verified
8.4
259
|
Verified
8.1
1106
|
Verified
8.4
201
|
Verified
8.0
854
|
Verified
8.5
116
|
Verified
Platform
8.1
1069
|
Verified
7.6
152
|
Verified
8.1
1572
|
Verified
8.4
279
|
Verified
8.6
1461
|
Verified
8.7
215
|
Verified
8.3
1057
|
Verified
8.4
155
|
Verified
8.0
1777
|
Verified
8.4
376
|
Verified
8.3
1875
|
Verified
8.6
386
|
Verified
Channels
8.4
309
Not enough data
7.9
291
Not enough data
7.5
282
Not enough data
Design
8.2
286
Not enough data
7.8
292
Not enough data
8.3
313
Not enough data
8.3
299
Not enough data
8.4
290
Not enough data
Generative AI
7.7
224
Not enough data
7.7
224
Not enough data
Usability
8.8
233
Not enough data
8.7
230
Not enough data
8.8
225
Not enough data
Reporting
8.6
220
Not enough data
8.5
217
Not enough data
8.6
228
Not enough data
Generative AI
7.6
157
Not enough data
7.6
157
Not enough data
Conversational Platform
8.3
386
8.5
27
8.4
333
8.2
25
8.3
326
8.7
25
8.4
262
8.9
26
Support Automation
8.5
344
8.7
26
8.4
363
8.9
26
8.3
327
9.0
25
8.2
269
9.0
27
Generative AI
7.7
167
8.7
17
7.7
164
8.8
17
Generative AI
7.8
90
6.7
7
7.9
89
6.2
7
7.5
88
Feature Not Available
Communication
8.8
549
|
Verified
8.9
111
8.7
567
|
Verified
8.6
114
8.7
462
|
Verified
8.0
49
8.5
166
8.2
63
8.1
170
Feature Not Available
Internal Use
8.1
1572
|
Verified
8.4
279
|
Verified
8.6
173
8.2
79
8.2
154
8.3
70
8.8
529
|
Verified
8.4
77
8.8
487
|
Verified
8.2
54
8.5
516
|
Verified
8.1
61
Generative AI
8.0
124
8.1
18
Self-Service Experience
8.7
936
8.5
166
8.6
890
8.4
157
8.3
666
8.0
115
8.2
221
8.1
43
8.4
235
8.8
46
Self-Service Platform
8.5
232
8.8
44
8.6
237
8.7
45
8.0
198
7.7
43
8.5
215
8.3
45
Generative AI
8.3(won by default)
67
Feature Not Available
8.1(won by default)
67
Feature Not Available
Process
8.6(won by 0.5)
145
8.1
7
9.3(won by 0.5)
465
8.8
7
8.6(won by 0.7)
357
7.9
7
Channels
9.2(won by 1.3)
459
7.9
7
8.8(won by 1.4)
400
7.4
7
8.8(won by 0.7)
360
8.1
6
8.6(won by 0.5)
323
8.1
6
Feature Not Available
8.1(won by default)
7
Insight
8.7(won by 1.1)
364
7.6
7
8.7(won by 0.4)
152
8.3
7
8.6(won by 0.5)
356
8.1
7
9.1(won by 0.8)
429
8.3
7
Generative AI
8.0
69
8.8
10
7.9
69
8.5
10
Categories
Categories
Shared Categories
Freshdesk and TeamSupport are categorized as Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Shared Inbox, Complaint Management, and Customer Communications Management
TeamSupport has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.3%
Computer Software
12.8%
Internet
4.2%
Financial Services
4.0%
Education Management
3.7%
Other
58.1%
Computer Software
24.3%
Information Technology and Services
19.5%
Financial Services
4.8%
Internet
3.5%
Telecommunications
3.0%
Other
45.0%
Most Helpful Reviews
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
TeamSupport
Most Helpful Favorable Review
Jessica H.
Verified User in Information Technology and Services
TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...
Most Helpful Critical Review
David D.
Verified User in Computer Software
The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Jessica H.
Verified User in Information Technology and Services
TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
David D.
Verified User in Computer Software
The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job
Alternatives
Discussions
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
How long does it typically take to get TeamSupport set up for my team?
2 comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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