Compare Freshdesk and Supportbench 
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (64.5% of reviews)
Entry-Level Pricing
$0.00 Per Month
No pricing available
Freshdesk
Star Rating
(3,499)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSupportbench
Star Rating
(109)4.9 out of 5
Market Segments
Small-Business (64.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SupportbenchSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk has a solid ticket creation user experience with a score of 8.9, but reviewers mention that Supportbench excels with a score of 9.5, highlighting its intuitive interface and streamlined process for creating tickets.
- Reviewers mention that Freshdesk's SLA Management scores 8.3, which some users find adequate, but Supportbench shines with a score of 9.4, with users praising its robust SLA tracking and management features that help ensure timely responses.
- G2 users report that Freshdesk's multi-channel coverage is rated at 8.4, while Supportbench impresses with a higher score of 9.5, with users noting its seamless integration across various channels like email, chat, and social media.
- Users on G2 highlight that Freshdesk's automation features, such as response automation, score 8.5, but reviewers mention that Supportbench's automation capabilities are superior, scoring 9.5, particularly in terms of intelligent routing and seamless escalation.
- Reviewers say that Freshdesk's knowledge base feature scores 8.7, which is helpful, but users report that Supportbench's customer portal and knowledge base integration, scoring 9.5, provide a more comprehensive self-service experience.
- Users say that while Freshdesk offers decent customization options with a score of 8.1, Supportbench stands out with a score of 9.6, with reviewers mentioning its extensive customization capabilities that allow for tailored workflows and user experiences.
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Pricing
Entry-Level Pricing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
Supportbench
No pricing availableFree Trial
Freshdesk
Free Trial is available
Supportbench
Free Trial is available
Ratings
Meets Requirements
8.6
3,068
9.7
93
Ease of Use
8.9
3,088
9.6
93
Ease of Setup
8.6
2,148
9.7
28
Ease of Admin
8.7
2,108
9.6
16
Quality of Support
8.8
2,970
9.7
93
Has the product been a good partner in doing business?
8.8
2,035
9.8
16
Product Direction (% positive)
8.8
3,046
9.7
93
Features by Category
Ticket and Case Management
8.9
2123
|
Verified
9.5
82
8.8
2134
|
Verified
9.5
82
8.5
2046
|
Verified
9.7
83
8.5
1939
|
Verified
9.5
82
8.3
1706
|
Verified
9.4
80
8.5
1993
|
Verified
9.3
78
8.7
1913
|
Verified
9.4
82
8.2
1278
|
Verified
9.6
78
Generative AI
7.4
256
9.4
48
7.6
254
9.4
48
Communication Channels
8.6
1829
|
Verified
9.5
84
8.9
1976
|
Verified
9.6
82
8.4
1222
|
Verified
9.5
80
8.1
1105
|
Verified
9.5
75
8.0
853
|
Verified
9.4
76
Platform
8.1
1068
|
Verified
9.4
73
8.1
1571
|
Verified
9.6
75
8.6
1460
|
Verified
9.6
76
8.3
1056
|
Verified
9.4
73
8.0
1776
|
Verified
9.6
75
8.3
1874
|
Verified
9.6
75
Channels
8.4
309
Not enough data
7.9
291
Not enough data
7.5
282
Not enough data
Design
8.2
286
Not enough data
7.8
292
Not enough data
8.3
313
Not enough data
8.3
299
Not enough data
8.4
290
Not enough data
Generative AI
7.7
224
Not enough data
7.7
224
Not enough data
Usability
8.8
232
Not enough data
8.7
229
Not enough data
8.8
224
Not enough data
Reporting
8.6
219
Not enough data
8.5
216
Not enough data
8.6
227
Not enough data
Generative AI
7.6
156
Not enough data
7.6
156
Not enough data
Conversational Platform
8.4
385
Not enough data
8.4
332
Not enough data
8.3
325
Not enough data
8.4
261
Not enough data
Support Automation
8.5
343
Not enough data
8.4
362
Not enough data
8.3
326
Not enough data
8.2
268
Not enough data
Generative AI
7.7
166
Not enough data
7.7
163
Not enough data
Generative AI
7.8
89
Not enough data
7.9
88
Not enough data
7.5
87
Not enough data
Communication
8.8
548
|
Verified
Not enough data
8.7
566
|
Verified
Not enough data
8.7
461
|
Verified
Not enough data
8.5
165
Not enough data
8.1
169
Not enough data
Internal Use
8.1
1571
|
Verified
9.6
75
8.7
172
Not enough data
8.2
153
Not enough data
8.8
528
|
Verified
Not enough data
8.8
486
|
Verified
Not enough data
8.6
515
|
Verified
Not enough data
Generative AI
8.0
124
Not enough data
Self-Service Experience
8.7
936
Not enough data
8.6
890
Not enough data
8.3
666
Not enough data
8.2
221
Not enough data
8.4
235
Not enough data
Self-Service Platform
8.5
232
Not enough data
8.6
237
Not enough data
8.0
198
Not enough data
8.5
215
Not enough data
Generative AI
8.3(won by default)
67
Not enough data
8.1(won by default)
67
Not enough data
Process
8.6(won by default)
145
Not enough data
9.3(won by default)
465
Not enough data
8.6(won by default)
357
Not enough data
Channels
9.2(won by default)
459
Not enough data
8.8(won by default)
400
Not enough data
8.8(won by default)
360
Not enough data
8.6(won by default)
323
Not enough data
Feature Not Available
Not enough data
Insight
8.7(won by default)
364
Not enough data
8.7(won by default)
152
Not enough data
8.6(won by default)
356
Not enough data
9.1(won by default)
429
Not enough data
Generative AI
8.0
69
Not enough data
7.9
69
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Supportbench are categorized as Help Desk
Unique Categories
Freshdesk is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service, Live Chat, Customer Self-Service, and Customer Communications Management
Supportbench has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Supportbench
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.3%
Computer Software
12.8%
Internet
4.3%
Financial Services
4.0%
Education Management
3.7%
Other
58.0%
Information Technology and Services
19.6%
Marketing and Advertising
15.9%
Computer Software
9.3%
Consumer Services
6.5%
Human Resources
3.7%
Other
44.9%
Most Helpful Reviews
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Supportbench
Most Helpful Favorable Review
Verified User in Pharmaceuticals
With the help of easy to use Supportbench, we've centralised our support operations and can now deliver a more dependable, superior experience across all channels.
Most Helpful Critical Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Verified User in Pharmaceuticals
With the help of easy to use Supportbench, we've centralised our support operations and can now deliver a more dependable, superior experience across all channels.
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Alternatives
Discussions
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What do you enjoy most about using Supportbench?
7 comments
EF
customer services platform is really good Read more
Supportbench has no more discussions with answers
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