Compare Freshdesk and HubSpot Service Hub 
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (62.9% of reviews)
Entry-Level Pricing
$0.00 Per Month
$0.00 Per Month
Freshdesk
Star Rating
(3,501)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansHubSpot Service Hub
Star Rating
(2,500)4.4 out of 5
Market Segments
Small-Business (62.9% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in ticket creation user experience with a score of 8.9, while HubSpot Service Hub trails slightly at 8.5. Reviewers mention that Freshdesk's intuitive interface makes it easier to create and manage tickets efficiently.
- Reviewers mention that both platforms have strong quality of support, scoring 8.8 each. However, users on G2 highlight Freshdesk's responsiveness and helpfulness in resolving issues as a standout feature.
- Users say that Freshdesk offers superior SLA management with a score of 8.3 compared to HubSpot's 7.8. Reviewers appreciate Freshdesk's ability to set clear service level agreements, which helps in maintaining customer satisfaction.
- G2 users report that Freshdesk's multi-channel coverage is rated at 8.4, while HubSpot Service Hub does not have a score listed. Users mention that Freshdesk's integration with various channels like email, social media, and live chat provides a seamless experience for customer interactions.
- Reviewers mention that HubSpot Service Hub shines in customer and contacts database management, scoring 8.7 compared to Freshdesk's 8.2. Users appreciate HubSpot's robust CRM capabilities that allow for better tracking and management of customer interactions.
- Users on G2 report that Freshdesk's automation features, particularly in response automation, score 8.5, while HubSpot's score is 8.3. Reviewers highlight Freshdesk's ability to automate repetitive tasks, which significantly enhances productivity for support teams.
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Pricing
Entry-Level Pricing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Freshdesk
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.6
3,070
8.4
1,839
Ease of Use
8.9
3,090
8.6
1,928
Ease of Setup
8.6
2,149
8.3
963
Ease of Admin
8.7
2,110
8.5
828
Quality of Support
8.8
2,972
8.8
1,691
Has the product been a good partner in doing business?
8.8
2,037
8.8
819
Product Direction (% positive)
8.8
3,048
8.6
1,714
Features by Category
Ticket and Case Management
8.9
2123
|
Verified
8.5
641
|
Verified
8.8
2134
|
Verified
8.4
643
|
Verified
8.5
2046
|
Verified
8.4
647
|
Verified
8.5
1939
|
Verified
8.3
582
|
Verified
8.3
1706
|
Verified
7.8
361
8.5
1993
|
Verified
8.1
587
|
Verified
8.7
1913
|
Verified
8.4
595
8.2
1278
|
Verified
8.7
619
|
Verified
Generative AI
7.4
256
Feature Not Available
7.6
254
Feature Not Available
Communication Channels
8.6
1829
|
Verified
8.1
391
8.9
1976
|
Verified
8.5
601
|
Verified
8.4
1222
|
Verified
8.4
527
|
Verified
8.1
1105
|
Verified
7.9
333
8.0
853
|
Verified
7.8
355
Platform
8.1
1068
|
Verified
7.4
397
8.1
1571
|
Verified
8.1
489
|
Verified
8.6
1460
|
Verified
8.4
551
|
Verified
8.3
1056
|
Verified
8.3
509
|
Verified
8.0
1776
|
Verified
8.4
603
|
Verified
8.3
1874
|
Verified
8.5
627
|
Verified
Channels
8.4
309
Not enough data
7.9
291
Not enough data
7.5
282
Not enough data
Design
8.2
286
Not enough data
7.8
292
Not enough data
8.3
313
Not enough data
8.3
299
Not enough data
8.4
290
Not enough data
Generative AI
7.7
224
Not enough data
7.7
224
Not enough data
Usability
8.8
232
Not enough data
8.7
229
Not enough data
8.8
224
Not enough data
Reporting
8.6
219
Not enough data
8.5
216
Not enough data
8.6
227
Not enough data
Generative AI
7.6
156
Not enough data
7.6
156
Not enough data
Conversational Platform
8.4
385
8.3
725
8.4
332
8.1
527
8.3
325
8.2
277
8.4
261
8.3
469
Support Automation
8.5
343
8.2
555
8.4
362
8.2
320
8.3
326
8.3
531
8.2
268
8.2
490
Generative AI
7.7
166
7.4
188
7.7
163
7.4
184
Generative AI
7.8
89
7.8
93
7.9
88
7.8
91
7.5
87
Feature Not Available
Communication
8.8
548
|
Verified
8.6
375
|
Verified
8.7
566
|
Verified
8.4
373
|
Verified
8.7
461
|
Verified
8.8
340
|
Verified
8.5
165
8.7
289
8.1
169
8.2
220
Internal Use
8.1
1571
|
Verified
8.1
489
|
Verified
8.7
172
8.6
333
|
Verified
8.2
153
8.5
292
|
Verified
8.8
528
|
Verified
8.7
374
8.8
486
|
Verified
8.8
363
|
Verified
8.6
515
|
Verified
8.8
352
|
Verified
Generative AI
8.0
124
7.5
143
Self-Service Experience
8.7
936
8.6
604
8.6
890
8.7
579
8.3
666
Feature Not Available
8.2
221
7.9
367
8.4
235
8.3
402
Self-Service Platform
8.5
232
8.2
387
8.6
237
8.5
404
8.0
198
7.6
313
8.5
215
8.3
382
Generative AI
8.3(won by default)
67
Not enough data
8.1(won by default)
67
Not enough data
Process
8.6(won by default)
145
Not enough data
9.3(won by default)
465
Not enough data
8.6(won by default)
357
Not enough data
Channels
9.2(won by default)
459
Not enough data
8.8(won by default)
400
Not enough data
8.8(won by default)
360
Not enough data
8.6(won by default)
323
Not enough data
Feature Not Available
Not enough data
Insight
8.7(won by default)
364
Not enough data
8.7(won by default)
152
Not enough data
8.6(won by default)
356
Not enough data
9.1(won by default)
429
Not enough data
Generative AI
8.0
69
Feature Not Available
7.9
69
Feature Not Available
Generative AI
Not enough data
7.4
61
Not enough data
7.2
62
Survey Management
Not enough data
8.6
191
|
Verified
Not enough data
8.6
238
|
Verified
Not enough data
8.7
256
|
Verified
Not enough data
8.7
241
|
Verified
Process Management
Not enough data
8.6
225
|
Verified
Not enough data
8.6
235
Not enough data
8.6
233
|
Verified
Not enough data
8.6
234
System Management
Not enough data
9.0
231
|
Verified
Not enough data
8.8
222
Categories
Categories
Shared Categories
Freshdesk and HubSpot Service Hub are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Complaint Management, Social Customer Service, and Customer Communications Management
HubSpot Service Hub is categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.3%
Computer Software
12.8%
Internet
4.2%
Financial Services
4.0%
Education Management
3.7%
Other
58.0%
Computer Software
20.2%
Information Technology and Services
10.8%
Marketing and Advertising
5.2%
Financial Services
4.7%
Education Management
3.3%
Other
55.8%
Most Helpful Reviews
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
HubSpot Service Hub
Most Helpful Favorable Review
Tom W.
Verified User in Food & Beverages
I think its awesome that it encompasses all of the customer service teams needs, whether that is managing tickets, monitoring livechat on the website or just top level reporting of all support tickets. Having all of these tools in one place is really...
Most Helpful Critical Review
Bridget D.
Verified User in Restaurants
I do not like that you can't see who is viewing a ticket in lie time. That would be really nice. I was used to seeing that in a program called ZenDesk. We can only lsee the owner of tickets and it is important to be able to see who is currently viewing a...
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Tom W.
Verified User in Food & Beverages
I think its awesome that it encompasses all of the customer service teams needs, whether that is managing tickets, monitoring livechat on the website or just top level reporting of all support tickets. Having all of these tools in one place is really...
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Bridget D.
Verified User in Restaurants
I do not like that you can't see who is viewing a ticket in lie time. That would be really nice. I was used to seeing that in a program called ZenDesk. We can only lsee the owner of tickets and it is important to be able to see who is currently viewing a...
Alternatives
Discussions
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
How to customise the website
2 comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
What does HubSpot software do?
2 comments
FD
Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing...Read more
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