[ Service... Reviews ](https://www.g2.com/products/hubspot-service-hub/reviews) [ Service... Reviews ](https://www.g2.com/products/hubspot-service-hub/reviews) # HubSpot Service Hub Pricing Overview [Editedit](https://my.g2.com/hubspot-service-hub/pricings) Free Trial ## HubSpot Service Hub Pricing Key Insights Last updated on Apr 09, 2026 * * * HubSpot Service Hub offers **4 pricing editions** , starting from **$0** to **$150**. HubSpot Service Hub pricing tiers are designed to support different usage levels and team sizes. HubSpot Service Hub also offers a **free trial**. Compare the HubSpot Service Hub pricing table below to figure out the best fit for your needs. Some plans may require you to contact **HubSpot** for **custom pricing**. * * * Service Hub Free — $0 / Per Month Service Hub Starter — $20 / 1 Core Seat Per Month Service Hub Professional — $100 / 1 Service Seat Per Month Service Hub Enterprise — $150 / 1 Service Seat Per Month Rated 4.4 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Service Hub Free $0.00 Per Month For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free. - Ticketing - Custom support form fields - Live chat - Conversational bots - Team email - Conversations inbox - Email templates - Email & chat to ticket - Canned snippets - Reporting dashboards - Calling - Meeting scheduling - Email Scheduling - Shared Inbox Show More Service Hub Starter $20.00 1 Core Seat Per Month For developing customer service teams. Connect with and support your customers with a simple set of customer service tools, plus additional productivity tools with fewer limitations. - All Service Hub Free features, plus... - Conversation routing - HubSpot branding removed - Email sequences - Simple ticket automation - Multiple currencies - Calling SDK - Calling (500 minutes) - Task calendar sync Show More Service Hub Professional $100.00 1 Service Seat Per Month For advanced customer service teams. A full customer service software package to help connect with customers, exceed their expectations, and automate processes. - Breeze Customer Agent - Help Desk Workspace - AI powered Reply Recommendations - SLAs - Agent Collision - Customer Success workspace - Customer Health Scores and Health Alerts - Knowledge base - Customer feedback surveys - Customer portal - Service Automation - Custom Channel API Show More Service Hub Enterprise $150.00 1 Service Seat Per Month For more sophisticated customer service teams. Our full customer service software package with a more robust set of features for multi-faceted teams. - All Service Hub Professional features, plus... - AI ticket enrichment in the Help Desk (language & sentiment) - Calculated properties - Single sign-on - Goals - User roles - Team management - Conversation intelligence - Capacity Routing - Skills-based Routing - Multiple Knowledge Bases - Interactive Voice Response - Conditional SLAs - Playbooks - Multiple Health Scores Show More Service Hub starts with a free help desk option and scales up with powerful solutions for complex teams. Pricing information for HubSpot Service Hub is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase HubSpot Service Hub must be conducted with the seller. Pricing information was last updated on May 14, 2025 Show More ## G2 Deals Offer ### Exclusive savings on HubSpot Service Hub through G2 Deals 20% off HubSpot plans for the first year, then 10% off in perpetuity [**Deals**](https://www.g2.com/deals) 20% Off Claim Offer ## HubSpot Service Hub Pricing FAQs Generated using AI ### Is HubSpot Service Hub free, or does it offer a free trial? Yes. According to G2 data, HubSpot Service Hub offers a free plan with limited features. Users can upgrade to paid plans for additional capabilities. Visit the seller's official pricing page to compare plan options and features. ### How much does HubSpot Service Hub cost in 2026? According to G2 data, HubSpot Service Hub pricing in 2026 starts at $20.00 and can reach $150.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the HubSpot's official pricing page for the most current details. ### Who is HubSpot Service Hub pricing best suited for? HubSpot Service Hub's pricing structure suits a broad range of buyers depending on team size and complexity. G2 reviewers from small businesses frequently praise the free and Starter tiers for managing basic ticketing and live chat affordably, though some find even Starter costs stretch tight budgets. Mid-market companies in software, IT services, and education dominate the review base and tend to gravitate toward the Professional tier, valuing automation, SLAs, and the knowledge base. Enterprise reviewers highlight advanced routing, AI enrichment, and multi-team management as justifications for the $150.00 per month Enterprise tier. Teams already using HubSpot CRM for sales and marketing consistently report the strongest value from HubSpot Service Hub's paid plans. ### What are the key differences between the free and paid versions of HubSpot Service Hub? HubSpot Service Hub's free tier provides core support tools including ticketing, live chat, a shared inbox, conversational bots, email templates, canned snippets, and basic reporting dashboards. G2 reviewers using the free version note it handles daily customer interactions well but highlight contact limits, capped dashboards, and restricted email templates as growth barriers. HubSpot Service Hub's paid plans unlock automation, conversation routing, SLA management, a knowledge base, customer feedback surveys, AI-powered reply recommendations, and the Help Desk Workspace. Multiple G2 reviewers specifically flag that the knowledge base and advanced automation being absent from lower tiers is a significant driver for upgrading to the Professional tier at $100.00 per month. ### Is HubSpot Service Hub considered good value for its pricing? HubSpot Service Hub is widely regarded as a premium investment that delivers strong value when teams fully leverage its ecosystem. G2 reviewers consistently praise the CRM integration, automation, and centralized ticketing as genuine time-savers, with many mid-market users noting it replaced multiple tools at once. However, pricing concerns are among the most frequently cited cons across G2 reviews, with small business users and startups finding costs prohibitive as teams scale. Reviewers who switched from Salesforce highlight HubSpot Service Hub's pricing as a clear advantage, while others note the jump between Starter and Professional tiers is steep. High ratings alongside persistent cost complaints signal a capable but premium-priced solution. ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5 (6,620) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5 (3,701) ](https://www.g2.com/products/fin/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5 (3,674) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/hubspot-service-hub/competitors/alternatives) ## Service Hub Pricing Reviews (2) ![Les M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Les M.") LM Les M. President Mid West Division Small-Business (50 or fewer emp.) 9/27/2021 More Options - - [Respond as Service Hub](https://www.g2.com/survey_responses/hubspot-service-hub-review-5023707/official_response/new) "Easy to use and a great price are not usually two things you find together." 5/5 What do you like best about HubSpot Service Hub? The integration continues to be seamless. It's impossible to tell where the CRM ends and the Service Hub starts. Review collected by and hosted on G2.com. What do you dislike about HubSpot Service Hub? Tickets can now be created, edited and viewed in the app. Review collected by and hosted on G2.com. Recommendations to others considering HubSpot Service Hub: Once you have your CRM and service hub set up, get the plugin for your email. Then you add tickets right from your inbox. Also connect your google calendar to hubspot so you can see open tasks on your calendar. Review collected by and hosted on G2.com. What problems is HubSpot Service Hub solving and how is that benefiting you? I was losing track of open customer issues. I now have a dashboard that shows me open tickets, and now I can't lose visibility of open problems. I'm can also check for issues seen across multiple customers. Review collected by and hosted on G2.com. Show More Rating Updated (8/26/2025) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mhmt Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mhmt Y.") MY Mhmt Y. Technical Product Manager Mid-Market (51-1000 emp.) 5/25/2026 More Options - - [Respond as Service Hub](https://www.g2.com/survey_responses/hubspot-service-hub-review-12867777/official_response/new) "Strong Product, But Customer Communication Needs Improvement" 0/5 What do you like best about HubSpot Service Hub? HubSpot Service Hub offers a very user-friendly interface and a strong ecosystem integration with CRM, ticketing, automation, and customer communication tools. The platform is easy to use, scalable, and helps teams manage customer interactions efficiently. We especially appreciate the centralized customer management experience and the reporting capabilities. Review collected by and hosted on G2.com. What do you dislike about HubSpot Service Hub? While the platform itself is powerful, customer relationship management and communication quality have recently become a concern for us. As a long-term customer, we expected a more professional and respectful communication approach from the sales team. Additionally, pricing has become difficult to justify compared to alternative solutions in the market. The Knowledge Base page customization options are also quite limited, especially for companies that want more flexibility in branding and user experience. Review collected by and hosted on G2.com. What problems is HubSpot Service Hub solving and how is that benefiting you? HubSpot Service Hub helped us centralize customer communication, support ticket management, and reporting processes in a single platform. It improved our team’s visibility over customer requests and made internal follow-ups more organized and efficient. The automation features and CRM integration also helped us reduce manual work and respond to customers faster. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic HubSpot Service Hub Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5 (6,979) [ Compare Now ](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5 (3,751) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5 (3,867) [ Compare Now ](https://www.g2.com/compare/fin-vs-hubspot-service-hub) ## Consulting Services for HubSpot Service Hub [ ![New Era Solutions](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d42cb5a511125dc2a3b9dcd44b0187d3/new-era-solutions.jpg "New Era Solutions") New Era Solutions ](https://www.g2.com/products/new-era-solutions/reviews) [ ![New Breed](https://images.g2crowd.com/uploads/product/hd_favicon/722f9b8198d0fc72582fba8dface74dd/new-breed.svg "New Breed") New Breed 4.7/5 (97) ](https://www.g2.com/products/new-breed/reviews) [ ![Second Mile](https://images.g2crowd.com/uploads/product/hd_favicon/753181e8888641f6647c49ba8ee65154/second-mile-marketing.svg "Second Mile") Second Mile 4.9/5 (17) ](https://www.g2.com/products/second-mile/reviews) [See all HubSpot Service Hub Providers](https://www.g2.com/products/hubspot-service-hub/implementation) ##### Categories on G2 [ AI Agents For Business Operations ](https://www.g2.com/categories/ai-agents-for-business-operations)[ Live Chat ](https://www.g2.com/categories/live-chat)[ AI Customer Support Agents ](https://www.g2.com/categories/ai-customer-support-agents) [ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Help Desk ](https://www.g2.com/categories/help-desk)[ Conversational Support ](https://www.g2.com/categories/conversational-support)[ Digital Customer Service Platforms ](https://www.g2.com/categories/digital-customer-service-platforms)[ Shared Inbox ](https://www.g2.com/categories/shared-inbox)[ Enterprise Feedback Management ](https://www.g2.com/categories/enterprise-feedback-management)[ Customer Success ](https://www.g2.com/categories/customer-success) Show More ##### Explore More [ What is the most affordable video advertising software for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-video-advertising-software-for-smbs)[ What's the best user research software for tech startups ](https://www.g2.com/discussions/what-s-the-best-user-research-software-for-tech-startups)[ Best cloud-based signage software for business ](https://www.g2.com/discussions/what-is-the-best-cloud-based-signage-software-for-business) [ What is the top-rated translation management system for enterprises? ](https://www.g2.com/discussions/what-is-the-top-rated-translation-management-system-for-enterprises)[ What's the top experience management app available ](https://www.g2.com/discussions/what-s-the-top-experience-management-app-available)[ Pros and Cons Details ](https://www.g2.com/products/hubspot-service-hub/reviews?qs=pros-and-cons) Show More [ What is the most affordable video advertising software for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-video-advertising-software-for-smbs)[ What's the best user research software for tech startups ](https://www.g2.com/discussions/what-s-the-best-user-research-software-for-tech-startups)[ Best cloud-based signage software for business ](https://www.g2.com/discussions/what-is-the-best-cloud-based-signage-software-for-business) [ What is the top-rated translation management system for enterprises? ](https://www.g2.com/discussions/what-is-the-top-rated-translation-management-system-for-enterprises)[ What's the top experience management app available ](https://www.g2.com/discussions/what-s-the-top-experience-management-app-available)[ Pros and Cons Details ](https://www.g2.com/products/hubspot-service-hub/reviews?qs=pros-and-cons)