Compare Freshdesk and HappyFox Help Desk 
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (43.9% of reviews)
Entry-Level Pricing
$0.00 Per Month
$9.00 1 agent Per Month
Freshdesk
Star Rating
(3,499)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansHappyFox Help Desk
Star Rating
(134)4.5 out of 5
Market Segments
Small-Business (43.9% of reviews)
Entry-Level Pricing
$9.00 1 agent Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk's ticket creation user experience scores an 8.9, while HappyFox Help Desk shines with a score of 9.1, indicating a more intuitive interface for creating tickets.
- Reviewers mention that Freshdesk's SLA Management is rated at 8.3, which is lower than HappyFox's 8.7, suggesting that HappyFox provides better tools for managing service level agreements effectively.
- G2 users highlight that Freshdesk's quality of support is rated at 8.8, while HappyFox Help Desk excels with a score of 9.1, indicating a more responsive and helpful support team.
- Users on G2 report that Freshdesk's automation features, particularly in response automation, score 8.5, whereas HappyFox's response automation is rated higher at 8.9, showcasing its superior capabilities in automating responses.
- Reviewers say that Freshdesk's knowledge base and ticket integration is rated at 8.7, but HappyFox matches this score, indicating both platforms offer robust knowledge management features.
- Users report that Freshdesk's ease of use is rated at 8.8, while HappyFox Help Desk stands out with a higher score of 9.2, suggesting that users find HappyFox more user-friendly overall.
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Pricing
Entry-Level Pricing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
HappyFox Help Desk
Basic
$9.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Free Trial
Freshdesk
Free Trial is available
HappyFox Help Desk
Free Trial is available
Ratings
Meets Requirements
8.6
3,068
8.8
124
Ease of Use
8.9
3,088
9.2
124
Ease of Setup
8.6
2,148
8.9
93
Ease of Admin
8.7
2,108
9.0
92
Quality of Support
8.8
2,970
9.1
118
Has the product been a good partner in doing business?
8.8
2,035
9.2
88
Product Direction (% positive)
8.8
3,046
8.9
122
Features by Category
Ticket and Case Management
8.9
2123
|
Verified
9.1
66
|
Verified
8.8
2134
|
Verified
9.1
65
|
Verified
8.5
2046
|
Verified
8.7
59
|
Verified
8.5
1939
|
Verified
8.9
61
|
Verified
8.3
1706
|
Verified
8.7
45
|
Verified
8.5
1993
|
Verified
8.4
57
|
Verified
8.7
1913
|
Verified
8.8
55
|
Verified
8.2
1278
|
Verified
8.3
15
|
Verified
Generative AI
7.4
256
Not enough data
7.6
254
Not enough data
Communication Channels
8.6
1829
|
Verified
8.9
47
|
Verified
8.9
1976
|
Verified
9.1
57
|
Verified
8.4
1222
|
Verified
8.6
23
|
Verified
8.1
1105
|
Verified
8.7
21
|
Verified
8.0
853
|
Verified
8.7
5
|
Verified
Platform
8.1
1068
|
Verified
7.2
25
|
Verified
8.1
1571
|
Verified
8.3
48
|
Verified
8.6
1460
|
Verified
8.7
42
|
Verified
8.3
1056
|
Verified
8.7
26
|
Verified
8.0
1776
|
Verified
8.3
55
|
Verified
8.3
1874
|
Verified
8.5
53
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
8.4
309
Not enough data
7.9
291
Not enough data
7.5
282
Not enough data
Design
8.2
286
Not enough data
7.8
292
Not enough data
8.3
313
Not enough data
8.3
299
Not enough data
8.4
290
Not enough data
Generative AI
7.7
224
Not enough data
7.7
224
Not enough data
Usability
8.8
232
Not enough data
8.7
229
Not enough data
8.8
224
Not enough data
Reporting
8.6
219
Not enough data
8.5
216
Not enough data
8.6
227
Not enough data
Generative AI
7.6
156
Not enough data
7.6
156
Not enough data
Conversational Platform
8.4
385
Not enough data
8.4
332
Not enough data
8.3
325
Feature Not Available
8.4
261
Not enough data
Support Automation
8.5
343
Not enough data
8.4
362
Not enough data
8.3
326
Not enough data
8.2
268
Not enough data
Generative AI
7.7
166
Not enough data
7.7
163
Not enough data
Generative AI
7.8
89
Not enough data
7.9
88
Not enough data
7.5
87
Not enough data
Communication
8.8
548
|
Verified
Not enough data
8.7
566
|
Verified
Not enough data
8.7
461
|
Verified
Not enough data
8.5
165
Not enough data
8.1
169
Not enough data
Internal Use
8.1
1571
|
Verified
8.3
48
|
Verified
8.7
172
Not enough data
8.2
153
Not enough data
8.8
528
|
Verified
Not enough data
8.8
486
|
Verified
Not enough data
8.6
515
|
Verified
Not enough data
Generative AI
8.0
124
Not enough data
Self-Service Experience
8.7
936
8.7
25
8.6
890
8.9
23
8.3
666
6.7
7
8.2
221
Not enough data
8.4
235
Not enough data
Self-Service Platform
8.5
232
Not enough data
8.6
237
Not enough data
8.0
198
Not enough data
8.5
215
Not enough data
Generative AI
8.3(won by default)
67
Not enough data
8.1(won by default)
67
Not enough data
Process
8.6(won by default)
145
Not enough data
9.3(won by default)
465
Not enough data
8.6(won by default)
357
Not enough data
Channels
9.2(won by default)
459
Not enough data
8.8(won by default)
400
Not enough data
8.8(won by default)
360
Not enough data
8.6(won by default)
323
Not enough data
Feature Not Available
Not enough data
Insight
8.7(won by default)
364
Not enough data
8.7(won by default)
152
Not enough data
8.6(won by default)
356
Not enough data
9.1(won by default)
429
Not enough data
Generative AI
8.0
69
Not enough data
7.9
69
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and HappyFox Help Desk are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service, Help Desk, Customer Self-Service, and Customer Communications Management
Unique Categories
Freshdesk is categorized as Live Chat
HappyFox Help Desk is categorized as Contact Center Knowledge Base and Service Desk
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.3%
Computer Software
12.8%
Internet
4.3%
Financial Services
4.0%
Education Management
3.7%
Other
58.0%
Information Technology and Services
14.4%
Computer Software
9.8%
Higher Education
4.5%
Consumer Goods
4.5%
Real Estate
3.8%
Other
62.9%
Most Helpful Reviews
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
HappyFox Help Desk
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Verified User in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Most Helpful Critical Review
Jared B.
Verified User in Computer Software
Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
NARAYANA MOORTHY K.
Verified User in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Jared B.
Verified User in Computer Software
Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.
Alternatives
Discussions
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
HappyFox Help Desk has no discussions with answers
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