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Compare Dynamics 365 Commerce and SAP Commerce Cloud 
At a Glance
Market Segments
Small-Business (45.5% of reviews)
Enterprise (46.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Commerce
Star Rating
(57)4.3 out of 5
Market Segments
Small-Business (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 CommerceSAP Commerce Cloud
Star Rating
(288)4.3 out of 5
Market Segments
Enterprise (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Commerce CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SAP Commerce Cloud excels in Order Entry with a high rating of 8.8, particularly highlighting the Register feature at 9.0, which simplifies the onboarding process for new customers. In contrast, Dynamics 365 Commerce, while still functional, does not match this level of efficiency.
- Reviewers mention that SAP Commerce Cloud's Headless Commerce capabilities, especially in REST APIs (8.7), provide greater flexibility for developers compared to Dynamics 365 Commerce, which received a lower rating of 7.6 in the same area, indicating a less robust API offering.
- G2 users highlight the superior Reporting features of SAP Commerce Cloud, with a rating of 8.9 for Reports & Analytics, allowing businesses to gain deeper insights into their operations. Users on G2 note that Dynamics 365 Commerce's reporting tools, while adequate, do not offer the same level of detail or user-friendliness.
- Users say that SAP Commerce Cloud's Customer Management features, particularly Order Status and Email Notifications, both rated at 8.9, enhance customer engagement significantly. In contrast, Dynamics 365 Commerce's ratings in these areas are lower, suggesting a less effective communication strategy.
- Reviewers mention that SAP Commerce Cloud shines in Subscription Management, especially with its Automatic Payments feature rated at 9.0, which streamlines recurring billing processes. Users report that Dynamics 365 Commerce lacks the same level of automation, making it less efficient for businesses with subscription models.
- Users report that SAP Commerce Cloud's Performance and Reliability is rated at 8.5, with many praising its stability during high traffic periods. Conversely, Dynamics 365 Commerce's lower rating of 7.3 indicates potential issues with performance under similar conditions, which could impact user experience.
Pricing
Entry-Level Pricing
Dynamics 365 Commerce
No pricing availableSAP Commerce Cloud
No pricing availableFree Trial
Dynamics 365 Commerce
No trial information availableSAP Commerce Cloud
Free Trial is available
Ratings
Meets Requirements
8.5
51
8.7
212
Ease of Use
7.7
53
8.1
220
Ease of Setup
8.5
27
7.9
159
Ease of Admin
8.5
17
8.2
94
Quality of Support
8.3
53
8.6
203
Has the product been a good partner in doing business?
7.6
17
8.4
87
Product Direction (% positive)
9.6
54
8.9
205
Features by Category
Order Entry
Not enough data
8.8
69
Not enough data
9.0
69
Not enough data
8.8
68
Order Tracking
Not enough data
8.9
70
Not enough data
8.9
71
Not enough data
8.7
67
Inventory Management
Not enough data
8.9
70
Not enough data
8.9
66
Not enough data
8.8
67
Customer Management
Not enough data
9.0
68
Not enough data
8.9
67
Not enough data
8.7
68
Subscription Management
Not enough data
8.7
68
Not enough data
8.9
66
Not enough data
8.7
68
Not enough data
9.1
66
Agentic AI - Order Management
Not enough data
9.2
6
Not enough data
8.1
6
Headless Commerce
7.4
33
8.3
80
7.5
37
8.4
83
7.5
35
8.3
82
7.9
38
8.5
86
7.6
36
8.5
86
Generative AI
7.0
16
8.1
33
7.5
17
8.0
33
Agentic AI - E-Commerce Platforms
7.5
6
8.3
20
7.8
6
8.4
20
7.8
6
8.1
20
7.5
6
7.6
20
6.4
6
7.8
20
6.7
6
7.8
20
Merchandising/Marketing
8.0
41
8.1
105
8.1
42
8.3
131
7.8
41
8.1
132
|
Verified
7.3
41
8.1
130
|
Verified
7.5
41
8.0
125
8.0
41
8.0
127
|
Verified
7.6
38
8.3
105
Product Catalog
7.9
42
8.3
130
7.7
39
8.2
127
|
Verified
8.1
41
8.3
129
|
Verified
7.4
39
8.3
114
|
Verified
Order Process
8.0
39
8.5
133
|
Verified
8.0
39
8.5
126
|
Verified
7.9
38
8.1
125
|
Verified
8.2
38
8.5
125
|
Verified
8.4
38
8.5
131
7.9
38
8.0
118
|
Verified
8.3
42
8.4
126
8.1
36
8.4
116
Multi-Channel Support
8.0
39
8.3
126
8.2
41
7.9
122
|
Verified
7.7
43
8.1
119
|
Verified
8.2
42
8.4
124
|
Verified
7.7
39
8.2
118
|
Verified
7.1
39
7.9
95
7.7
40
8.5
125
|
Verified
Platform
7.6
39
8.5
122
|
Verified
7.8
41
8.3
126
|
Verified
7.9
38
8.2
125
|
Verified
7.8
40
8.4
128
|
Verified
8.4
39
8.3
121
8.3
40
8.7
123
|
Verified
8.2
37
8.5
119
|
Verified
8.3
38
8.6
125
|
Verified
8.0
37
8.2
122
|
Verified
7.7
37
8.5
117
|
Verified
7.6
36
8.3
123
|
Verified
7.6
38
8.5
124
|
Verified
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Reporting
Not enough data
8.9
40
Not enough data
8.7
40
Omnichannel Features
Not enough data
8.8
40
Not enough data
8.6
34
Not enough data
8.9
38
Not enough data
9.0
35
Not enough data
8.6
36
Not enough data
8.7
39
Not enough data
8.6
38
Categories
Categories
Shared Categories
Dynamics 365 Commerce and SAP Commerce Cloud are categorized as E-Commerce Platforms
Unique Categories
Dynamics 365 Commerce has no unique categories
SAP Commerce Cloud is categorized as Order Management and Omnichannel Commerce
Reviews
Reviewers' Company Size
Dynamics 365 Commerce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Commerce Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
12.7%
Information Technology and Services
10.9%
Accounting
7.3%
Food & Beverages
5.5%
Computer Software
5.5%
Other
58.2%
Information Technology and Services
17.0%
Computer Software
9.3%
Retail
7.3%
Accounting
4.9%
Marketing and Advertising
4.5%
Other
57.1%
Alternatives
Discussions
Dynamics 365 Commerce has no discussions with answers
What is SAP Commerce Cloud?
2 Comments
AK
SAP Commerce Cloud is SAP 's another mind blowing application or version which helps the e commerce business to run there accounting activities effectively...Read more
What is SAP Commerce Cloud used for?
1 Comment
FM
SAP Commerce Cloud connects the online marketplace to a dedicated eCommerce website. Here’s how:
Online Marketplace:
An online marketplace is a...Read more
SAP Commerce Cloud has no more discussions with answers
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