# Dynamics 365 Commerce Reviews **Vendor:** Microsoft **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 61 ## About Dynamics 365 Commerce Microsoft Dynamics 365 Commerce is a comprehensive, cloud-based solution designed to unify physical and digital retail operations, delivering seamless and personalized shopping experiences across all channels. By integrating in-store, online, and back-office functions, it empowers retailers to enhance customer engagement, optimize operations, and drive business growth. Key Features and Functionality: - Omnichannel Retail Engagement: Provides a consistent and personalized customer journey by connecting in-store, online, and mobile experiences on a unified commerce platform. - Point of Sale (POS): Offers modern POS capabilities with mobile functionality, enabling efficient customer interactions, inventory searches, and transaction processing both online and offline. - E-commerce Capabilities: Includes customizable storefronts, AI-driven product recommendations, and integrated payment gateways to build engaging online stores. - AI-Powered Personalization: Utilizes artificial intelligence to analyze customer behavior, providing tailored product suggestions and targeted promotions to enhance engagement and loyalty. - Inventory Management: Ensures real-time visibility across all channels, facilitating accurate stock levels and intelligent replenishment strategies. - Order Management: Supports flexible fulfillment options, including buy online, pick up in-store, and home delivery, to meet diverse customer preferences. - Loyalty and Marketing: Enables the creation of targeted campaigns and loyalty programs to foster customer retention and increase sales. Primary Value and Solutions Provided: Dynamics 365 Commerce addresses the challenges of fragmented retail systems by offering a unified platform that integrates all aspects of retail operations. This integration allows retailers to deliver consistent and personalized customer experiences, streamline operations, and make data-driven decisions. By leveraging AI and real-time data, businesses can enhance customer engagement, optimize inventory and supply chain management, and drive revenue growth. The solution's flexibility and scalability make it suitable for retailers of various sizes, enabling them to adapt to changing market demands and customer expectations effectively. ## Dynamics 365 Commerce Pros & Cons **What users like:** - Users appreciate the **ease of use** in Dynamics 365 Commerce, as it simplifies management of online and in-store operations. (6 reviews) - Users appreciate the **easy integration** with Microsoft tools, streamlining their operations across various platforms efficiently. (4 reviews) - Users appreciate the **unified operations** of Dynamics 365 Commerce, enhancing efficiency across both in-store and e-commerce systems. (4 reviews) - Users appreciate the **integration of in-store and e-commerce operations** , enhancing efficiency and convenience in managing their business. (4 reviews) - Users appreciate the **reliability** of Dynamics 365 Commerce, enabling efficient management of both online and in-store operations. (3 reviews) - Users highlight the **scalability** of Dynamics 365 Commerce, enabling seamless growth and efficient management of operations. (3 reviews) - Customer Support (2 reviews) - Data Management (2 reviews) - Users value the **deep integration with the Microsoft ecosystem** , enhancing efficiency and streamlining business operations. (2 reviews) - Customer Management (1 reviews) **What users dislike:** - Users find the **pricing exorbitant** , particularly small businesses struggling with the high costs and complexity of setup. (6 reviews) - Users criticize the **complex implementation** of Dynamics 365 Commerce, requiring technical skills and extensive resources for setup. (3 reviews) - Users highlight the **steep learning curve** of Dynamics 365 Commerce, making setup and customization challenging without technical expertise. (3 reviews) - Users experience **slow performance** , particularly with load times for reports, affecting overall usability and efficiency. (2 reviews) - Users find the **complexity and high cost** of Dynamics 365 Commerce a barrier for small business implementation. (2 reviews) - Users find the **time-consuming implementation** of Dynamics 365 Commerce challenging, particularly for those lacking experience. (2 reviews) - Difficult Modifications (1 reviews) - Users face **inefficient search** capabilities in Dynamics 365 Commerce, impacting their ability to navigate and find needed resources effectively. (1 reviews) - Integration Issues (1 reviews) - Interface Issues (1 reviews) ## Dynamics 365 Commerce Reviews ### 1. Dynamics 365 Commerce: Connected, Reliable, and Great with Microsoft Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Indresh G. | Project Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Dynamics 365 Commerce?** What I like most about Dynamics 365 Commerce is how everything is connected in one place. It also works really well with other Microsoft tools, which makes day-to-day work easier. Once I got used to it, it helped me manage both online and in-store operations without constantly jumping between different systems. It feels reliable and handles large amounts of data pretty well. I’ve actually used this software for my clients. **What do you dislike about Dynamics 365 Commerce?** The biggest downside is that it isn’t very easy to learn at first. The initial setup can take a while, and you often need technical help to get everything configured correctly. Even simple tasks can require changes that feel more complicated than they should be, and the system can sometimes feel a bit heavy to use. On top of that, the cost can be somewhat high, depending on the size of the business. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** It helps me manage online and in-store sales in one system. The data stays in sync across both, which saves time and cuts down on mistakes. Overall, it makes day-to-day operations much easier to handle. ### 2. Unified In-Store and E-Commerce with Real-Time Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Mandla N. | IT manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Dynamics 365 Commerce?** One of the best things about this platform is the fact that it unifies in-store operations as well as e-commerce into one platform. This platform provides me with real time customer information and sales, this information makes the business more efficient **What do you dislike about Dynamics 365 Commerce?** This is be a bit complex to setup, you need to be tech savvy to be able to fully implement. The pricing isn’t very reasonable for small businesses. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** This solves the problem the issue of disconnected systems combining inventory management, ecommerce, in-store transactions in one platform. This streamlines daily operations.The greatest benefit is having accurate information that allows me to make faster decisions and create a consistent customer experience ### 3. Unified Commerce and Seamless Microsoft Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Cristian O. | IT Service continuity manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Dynamics 365 Commerce?** Unified Commerce Experience It provides a single platform for managing physical stores, e-commerce, and call centers, ensuring consistency across all channels. This omnichannel approach helps businesses deliver a seamless customer experience. Deep Integration with Microsoft Ecosystem Because it’s part of Dynamics 365, it integrates smoothly with Finance, Supply Chain, Customer Insights, and Power Platform, enabling end-to-end visibility and automation. **What do you dislike about Dynamics 365 Commerce?** Complexity in Implementation Setting up and customizing Dynamics 365 Commerce can be time-consuming and resource-intensive, especially for businesses without prior experience in Microsoft Dynamics. Requires skilled consultants or partners for proper deployment. High Cost Licensing and implementation costs can be significant, making it less attractive for small businesses compared to platforms like Shopify or WooCommerce. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Dynamics 365 Commerce provides an omnichannel platform, ensuring consistent pricing, promotions, and inventory visibility across all touchpoints As to before when website, inventory and Sales were not integrated. ### 4. User-friendly and versatile **Rating:** 5.0/5.0 stars **Reviewed by:** Rochelle G. | Construction Admin, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Dynamics 365 Commerce?** Aside from it is partnered or under Microsoft, Dynamics is user friendly and versatile in terms of project management and other application integration **What do you dislike about Dynamics 365 Commerce?** It does its downside maybe because of the frequent maintenance but I understand that it is for the better **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** It helps in project management by centralizing data, tasks, and timelines across teams, reducing miscommunication and manual tracking. It improves visibility through real-time updates, keeps deliverables aligned, and helps project managers make faster, data-driven decisions, leading to more efficient execution and smoother project delivery. ### 5. Simple and Dynamic **Rating:** 4.5/5.0 stars **Reviewed by:** Yogesh K. | Associate Software Engineer | Junior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Dynamics 365 Commerce?** Integrates front office with back office to handle all retail related operations and personalized customer needs. We were using a timesheet system with help of Dynamics. **What do you dislike about Dynamics 365 Commerce?** Because of its having so many features we have to choose what we need in initial setup to suit specific business needs and when it comes to updates or integration you have to be careful and pay attention as it will affect existing customisations not often but occasionally. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** It is being seamless and single channel for scattered time tracking by providing centralized and streamlined way to manage timesheets and it ensures business integrity, reduces delays in payroll processing. ### 6. Dynamic 365 **Rating:** 4.5/5.0 stars **Reviewed by:** Majid H. | Senior Business Intelligence Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Dynamics 365 Commerce?** Dynamics 365 Commerce stands out for its unified platform that connects in-store, online, and back-office operations. It offers seamless omnichannel experiences, AI-driven personalization, deep integration with other Microsoft tools, and flexible customization — enabling businesses to deliver consistent, intelligent, and scalable retail experiences. **What do you dislike about Dynamics 365 Commerce?** One key drawback of Dynamics 365 Commerce is its **complexity and steep learning curve**, especially for businesses without prior experience in Microsoft’s ecosystem. Customization often requires skilled developers familiar with Microsoft technologies, which can lead to high implementation and maintenance costs. Additionally, some users report **performance issues and limited out-of-the-box features** for advanced e-commerce needs, requiring additional extensions or third-party integrations. The interface, while powerful, can also feel unintuitive for non-technical users, making training and onboarding more time-consuming. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Dynamics 365 Commerce solves the problem of disconnected retail systems by unifying online, in-store, and back-office operations into a single platform. This integration streamlines inventory management, order fulfillment, and customer data across all channels, reducing manual work and errors. It also enhances the customer experience through personalized recommendations and seamless shopping journeys. For businesses, this means improved efficiency, better decision-making with real-time insights, and the ability to scale operations while maintaining consistency and control. ### 7. Dynamics 365 Commerce: centralization and efficiency at the service of commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra F. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Dynamics 365 Commerce?** Complete omnichannel solution, very well integrated with the Microsoft ecosystem, allowing centralized management of sales, inventory, and customer data. Robust and scalable tool, suitable for structured organizations. **What do you dislike about Dynamics 365 Commerce?** Complex implementation, requiring technical support, with a higher cost and learning curve than simpler solutions. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** What this solves: The dispersion of sales tools and the lack of overall visibility on commercial and customer data. What this brings me: Better organization, increased daily efficiency, and a more consistent customer experience across all channels. ### 8. Copilot integration is the highlight of this software **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth L. | Owner , Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Dynamics 365 Commerce?** The AI assistance is definitely the highlight for me. When I first began using Dynamics, it made the process of getting started much easier by guiding me through the initial steps. **What do you dislike about Dynamics 365 Commerce?** So far there is not a thing I can find that I dislike **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Since it’s just me and one other person working, the AI assistance has been very helpful. It responds to customers on my behalf, which means I don’t have to worry about response times or feel stressed about keeping up with messages. ### 9. Best ERP system **Rating:** 5.0/5.0 stars **Reviewed by:** chaitanay c. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Dynamics 365 Commerce?** D365 has been a great erp system from managing hours of the worker to final invoicing and collection of the client it took time to implement after our company shifted from Microsoft AX to D365 but it was worth the wait it is fast and way easier to use as compared to others. it can be easily integrated with software's like chrome river. **What do you dislike about Dynamics 365 Commerce?** Although it's a new tool it has been smooth enough but there are some issues which requires support from backend and there is a delay, so I believe there is a room for improvement for Customer support **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Dynamics 365 has solved the problem of separate departments using software's and clubbing the data at the end manually which could be tedious and sometime encounters error which D365 has resolved as all teams can work and get seamless data Like GL balance sheet client onboarding invoicing etc. ### 10. Nightmare **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Dynamics 365 Commerce?** It should offer an easy setup for ecommerce **What do you dislike about Dynamics 365 Commerce?** the ecommerce features are not kept updated with latest market standard, often the software execution lack and the UX it's not good at all. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** It should offer an easy setup for ecommerce ### 11. Great Features and Support, but Getting Pricey **Rating:** 5.0/5.0 stars **Reviewed by:** Tyelynne B. | Student Success Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Dynamics 365 Commerce?** In my opinion, this is one of the best commerce platforms available today. I find it extremely convenient thanks to the wide range of features and benefits it offers, particularly the straightforward customer support and the seemingly endless selection of products. **What do you dislike about Dynamics 365 Commerce?** The cost has increased significantly. Both the monthly and yearly prices are now quite high. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** I appreciate how this tool offers me increased support while still allowing flexibility in how I design and present my pages. It has also been valuable in teaching me new strategies for commerce, helping me to grow and adapt my approach. ### 12. Effortless to Use and Instantly Productive **Rating:** 5.0/5.0 stars **Reviewed by:** Dallas S. | Regional Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Dynamics 365 Commerce?** Its ease of use is the big factor for me. **What do you dislike about Dynamics 365 Commerce?** The learning curve, but once you figure it out then you're good. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Time is money and I need more time to complete my job. ### 13. Thanks for success ratio in our business **Rating:** 4.0/5.0 stars **Reviewed by:** Gopika P. | Lead Product architect, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Dynamics 365 Commerce?** The best to connect to world was by implementing interface on this tool. Highly Recommended **What do you dislike about Dynamics 365 Commerce?** Flexibility can be improved. Can be on cost optimization **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Interface and connectivity between B2b ### 14. A commerce solution that delivers across channels **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew V. | IT Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Dynamics 365 Commerce?** One of the things i like about Dynamics 365 commerce is that increases operational efficiency by connecting all department, like sales, inventory, accounts **What do you dislike about Dynamics 365 Commerce?** The setup is a bit complex, and it is a bit expensive **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** it helps reduce errors that are made when things are done manually since you can automate and connect back-office functions like supply chain ### 15. Good once you learn how to use it **Rating:** 3.5/5.0 stars **Reviewed by:** Davis I. | Sales & Marketing Ecommerce Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Dynamics 365 Commerce?** Dynamics 365 provided a scalable way to grow the business **What do you dislike about Dynamics 365 Commerce?** Not as intuitive to use right out of the box **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Before we were using excel sheets to track everything. Now we have a company wide system for this. ### 16. Integrations are a breeze **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Dynamics 365 Commerce?** Working with Microsoft Dynamics CRM was a breeze for me personally. The integration of lead source attribution, real-time monitoring of sales journey and up to date lead profile made my life so much easier as a sales professional. To top it, the activity reports help condense the number of leads across hot, warm and cold stages and also informs us about the recent activity regarding that lead. I also loved the Outlook integration. All in all, I highly recommend Dynamics 365! **What do you dislike about Dynamics 365 Commerce?** Well, nothing in particular, but I feel the load time for reports could have been better. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** It is helping me gather more leads via the sales channel. ### 17. Supervisor **Rating:** 5.0/5.0 stars **Reviewed by:** M Anna W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Dynamics 365 Commerce?** Essentially e-commerce is self explanatory and very easy to navigate **What do you dislike about Dynamics 365 Commerce?** Essentially excimer e-commerce is very self explanatory and easy to navigate **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** I have been using e-commerce for 20 years and it essentially cuts back on time and every easy to use ### 18. Dynamics 365 Commerce is a powerful cloud-based omnichannel commerce platform **Rating:** 2.5/5.0 stars **Reviewed by:** Varsha P. | Student, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2024 **What do you like best about Dynamics 365 Commerce?** I lije about that the platform's ability to connect various sales channels (online, in-store, mobile) seamlessly provides a consistent and unified customer experience. **What do you dislike about Dynamics 365 Commerce?** The platform can be complex to implement and configure, especially for businesses with intricate requirements or legacy systems. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** 1. It helps businesses connect their online and offline sales channels, providing a consistent customer experience across all touchpoints. 2. It streamlines inventory management processes, reducing stockouts and overstocking. 3. It provides tools for managing customer interactions, building relationships, and increasing customer loyalty. ### 19. Ease of Use and Unified Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2024 **What do you like best about Dynamics 365 Commerce?** Ease of Use: Users find it super easy to use, and the platform takes their feedback seriously. Unified Solution: Dynamics 365 Commerce brings together various business processes, including HRMS, in one place. Omnichannel Capabilities: Users appreciate the omnichannel features and aggregated customer insights. **What do you dislike about Dynamics 365 Commerce?** Cost: Some users find the installation and support costs higher compared to competitors. License-Based Model: The sales promotion process is license-based instead of paying for the entire engagement. AI Module Costs: AI-driven modules are license-based and can incur higher costs. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Unified Platform: Dynamics 365 Commerce brings together various business processes, including HRMS, in one place. This integration streamlines operations, reduces data silos, and enhances collaboration across departments. Omnichannel Capabilities: The platform offers robust omnichannel features, allowing businesses to seamlessly engage with customers across multiple channels (online, in-store, mobile, etc.). This unified approach improves customer experience and drives sales. Personalization: Dynamics 365 Commerce enables personalized marketing, product recommendations, and targeted promotions. By understanding customer preferences, businesses can tailor their offerings and increase customer loyalty. Inventory Management: Efficient inventory management is critical for retail success. Dynamics 365 Commerce provides real-time visibility into stock levels, helps prevent stockouts, and optimizes inventory turnover. Data-Driven Insights: The platform aggregates customer data, sales trends, and operational metrics. These insights empower businesses to make informed decisions, optimize pricing, and identify growth opportunities. Streamlined Checkout Process: Dynamics 365 Commerce simplifies the checkout process, reducing cart abandonment rates and improving conversion rates. Efficient Order Management: Businesses can manage orders seamlessly, from creation to fulfillment. This streamlines operations and ensures timely delivery to customers. ### 20. Dynamics 365 is a comprehensive suite of business applications designed to enhance productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Abu S. | Bengal biscuite , Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Dynamics 365 Commerce?** I appreciate Dynamics 365 Commerce for its seamless integration of e-commerce, in-store, and back-office operations, offering a unified shopping experience and powerful analytics that enhance customer engagement and streamline business processes efficiently. **What do you dislike about Dynamics 365 Commerce?** Dynamics 365 Commerce can be complex and challenging to master, requiring significant time and training for users to become proficient **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** In essence, Dynamics 365 Commerce helps businesses streamline their operations, enhance customer experiences, and adapt quickly to market changes. This comprehensive solution ultimately drives increased sales, improved efficiency, and better overall business performance. ### 21. Dynamics 365 Commerce - The next for the business **Rating:** 5.0/5.0 stars **Reviewed by:** Rajat S. | Senior Business Analyst - Digital Transformation, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Dynamics 365 Commerce?** There are many upsides for using Dynamics 365 commerce - The ability to scale and adapt to business demands - It offers an intuitive and seamless user experience for transforming the digital landscape of the customers leveraging commerce - It provides support for purchasing from the single platform itself and provides a single 360 degree customer view across various channels - It's intelligent automation capabilities are unique and immersive to enhance customer shopping experience within minimal clicks **What do you dislike about Dynamics 365 Commerce?** - The cost of installation and support goes on a higher side as compared to the competitors. - The sales promotion is license based process instead of paying for entire engagement - The AI driven modules are license based and incurs higher rate of costs - Inhouse integrations are seamless however integrations with other channels involves cost **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** - Helping customers in redefining the sales strategy, revenue and pipelines - 360 degree single view helps in upsell and cross- selling better products and opportunities - Leverages AI and intelligent automation to delivers best user experience ### 22. A decent experience with the Office 365 Commerce **Rating:** 4.5/5.0 stars **Reviewed by:** Kunal K. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Dynamics 365 Commerce?** Dynamics 365 Commerce is a low-code platform to quickly set up a modern online store without the need for hiring web developers. It is so easy and intuitive that anyone having some computer knowledge can get started with it. **What do you dislike about Dynamics 365 Commerce?** The only thing that I hate about Dynamics 365 Commerce is the fact that due to the low code platform design, it lacks several customization options. We cannot customize it at will which is available with web developed products. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** We are able to create an end-to-end solution with a very small team. While the software is on the expensive side, it pays for itself by reducing the overhead cost of manpower. ### 23. Use of D365 in managing the Enterprize operations daily. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Dynamics 365 Commerce?** Dynamics 365 Commerce excels in its seamless integration with other Microsoft applications, robust e-commerce capabilities, and comprehensive customer engagement features. **What do you dislike about Dynamics 365 Commerce?** Dynamics 365 Commerce include a steep learning curve, complex customization processes, and occasional issues with system stability and performance. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Dynamics 365 Commerce addresses challenges such as streamlining e-commerce operations, enhancing customer engagement, and providing a unified platform for business processes. The benefits include improved efficiency in managing online sales, better customer experiences, and integrated data for informed decision-making in oure-commerce business. ### 24. Dynamic 365 Review **Rating:** 4.5/5.0 stars **Reviewed by:** Saurabh S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2023 **What do you like best about Dynamics 365 Commerce?** Everything related to business , including HRMS at one place. **What do you dislike about Dynamics 365 Commerce?** Sometimes security password/numeric code sync doesn't happen realtime. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Ticket raising to sale registration to business analysis to auditing, everything is happening via Dynamic 365 which is very convenient for any user . ### 25. Pros and cons for Dynamics 365 commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed I. | Freelance Data Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Dynamics 365 Commerce?** I like the omnichannel and how I can get aggregated customer insights. **What do you dislike about Dynamics 365 Commerce?** Some features are not to easy to find and it ain't cheap. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Its a one stop solution for my online stores and for customer insights. ### 26. Dynamics 365 Commerce Review **Rating:** 4.0/5.0 stars **Reviewed by:** Rajat R. | Global Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Dynamics 365 Commerce?** Dynamics 365 Commerce enabled our company to grow revenue through greater employee productivity, reduce costs, and drive supply chain efficiency, eventually helping to achieve the KPIs. **What do you dislike about Dynamics 365 Commerce?** To become proficient in all functions, some training is required. The majority of customer complaints indicate that the UI is not very user-friendly right away. The system and any customizations can be rather expensive. Monthly expenditures per user range from $50 to $200 or more. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Microsoft Dynamics 365 is the most effective client management tool; if you use it, you will always be on top of your clients. Microsoft Dynamics 365 assists in managing leads in such an effective manner that a salesperson/account manager can easily manage his funnel and very easily work on his leads and opportunities. It also assists in taking follow-ups and the way to take follow-ups well, which saves time and efforts of the person who is working on the same. It is an essential tool for any organisation. ### 27. my opinions about DYN 365 commerce **Rating:** 4.5/5.0 stars **Reviewed by:** Farhan M. | RPA Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Dynamics 365 Commerce?** Scalability: The platform can be easily scaled up or down as a business grows, making it an ideal solution for both small and large organizations. Integration: Dynamics 365 Commerce integrates with other Dynamics 365 applications, such as Sales, Marketing, and Customer Service, as well as with other Microsoft products, such as Power Apps and Power Automate. User-friendly interface: The platform has a user-friendly interface that allows businesses to easily manage their e-commerce operations, including product catalogs, order management, and customer data. Insights and Analytics: Dynamics 365 Commerce provides businesses with valuable insights and analytics that can help them make informed decisions about their e-commerce operations. Dynamics 365 Commerce is a powerful and flexible platform that helps businesses streamline their e-commerce operations, improve customer experiences, and grow their business. **What do you dislike about Dynamics 365 Commerce?** Complexity: Dynamics 365 Commerce is a comprehensive platform that offers a wide range of features and functions. While this can be a strength for businesses, it can also make the platform complex and challenging to navigate for some users. Customization: Some users might find that the platform does not provide enough customization options to meet their specific needs. This could lead to the need for additional custom development work, which can be time-consuming and costly. Integration issues: Integrating Dynamics 365 Commerce with other systems and applications can sometimes be challenging and require specialized expertise. High costs: Dynamics 365 Commerce is a powerful platform, but it can also be expensive, especially for small businesses. Learning curve: Some users might find that the platform requires a significant amount of time and effort to learn, especially if they are not familiar with similar e-commerce platforms. These are just a few potential challenges that users might encounter when using Dynamics 365 Commerce. However, it's important to note that the platform has many benefits and can be a great solution for businesses looking to streamline their e-commerce operations and grow their business. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Disjointed customer experiences: Dynamics 365 Commerce provides a seamless omnichannel shopping experience for customers, allowing them to engage with a business in a consistent way across multiple channels, such as online, in-store, and via mobile devices. Inefficient operations: The platform streamlines e-commerce operations by automating tasks, reducing manual data entry, and improving data accuracy. This helps businesses operate more efficiently and effectively. Insufficient data insights: Dynamics 365 Commerce provides businesses with valuable insights and analytics that help them make informed decisions about their e-commerce operations. This can lead to improved customer experiences and increased sales. Inability to scale: The platform can be easily scaled up or down as a business grows, making it an ideal solution for both small and large organizations. Lack of integration: Dynamics 365 Commerce integrates with other Dynamics 365 applications and other Microsoft products, making it easy for businesses to share data and automate processes across their organization. Overall, Dynamics 365 Commerce is helping businesses overcome many common e-commerce challenges and improve their operations. By providing a flexible and scalable platform that integrates with other tools and provides valuable insights and analytics, businesses can achieve greater efficiency and effectiveness, and offer better customer experiences. ### 28. Streamline your operations with D 365 Commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Sharique K. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2023 **What do you like best about Dynamics 365 Commerce?** It helps our employees to give a ln outstanding customer service by giving them the best tools they need to succeed. It also provides product information, tasks, training, social and more. **What do you dislike about Dynamics 365 Commerce?** There are few things like cost which is quite high. Some users may find the platform challenging to learn **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Customer Engagement, Employee productivity, Operational optimisation, fraud protection are few things that D 365 commerce solves. ### 29. Handle integration for my former company **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Dynamics 365 Commerce?** The number of features and integrations help a lot with the supply chain in my career. Easy to use, easy to customize using C#. **What do you dislike about Dynamics 365 Commerce?** No natural flow between the various and numerous features provided. Even the experts called in to implement had a tough time doing so. Also, the Azure Cloud is very sluggish. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Website front and resource management for my enterprise. They have it all out of the box, which was actually helpful. ### 30. complexity and expensive **Rating:** 5.0/5.0 stars **Reviewed by:** Jose C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Dynamics 365 Commerce?** One of the best things about Dynamics 365 Commerce is its omnichannel capabilities, which enable businesses to reach customers across multiple channels, including online marketplaces, social media, and physical stores. This allows companies to create a seamless customer experience across all touchpoints and increase customer engagement and loyalty. **What do you dislike about Dynamics 365 Commerce?** One potential disadvantage of Dynamics 365 Commerce is its complexity. Some users may find the platform challenging to navigate and customize, which can result in a longer learning curve. Additionally, the platform may require significant time and resources to set up and configure, which may not be feasible for small or mid-sized businesses with limited resources. Another downside of Dynamics 365 Commerce is its cost. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Experience integration or data migration issues when transitioning to Dynamics 365 Commerce from other e-commerce platforms. This can result in data loss or delays, which can be frustrating for businesses. ### 31. Dynamics 365 Commerce truly empowers retailers thanks the integration and user-friendly interface **Rating:** 3.0/5.0 stars **Reviewed by:** Irene L. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Dynamics 365 Commerce?** What I love most about Dynamics 365 Commerce is how it effortlessly combines powerful retail tools with user-friendly simplicity, truly streamlining our operations. **What do you dislike about Dynamics 365 Commerce?** The complexity once is starting to implement **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Dynamics 365 Commerce addresses key retail challenges. Its omnichannel approach ensures seamless experiences, boosting loyalty. Robust inventory management prevents overstocking, optimizing profits. Integrated POS streamlines transactions, enhancing efficiency. Insights drive informed decisions. This benefits us by driving revenue, improving satisfaction, and ensuring smooth, profitable operations. ### 32. A comprehensive and user friendly e-commerce platform **Rating:** 4.5/5.0 stars **Reviewed by:** bibhash d. | Project Manager, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Dynamics 365 Commerce?** I have been very impressed with the functionality and feature of the software. It allowed our team to streamline many of our business processes and has dramatically improved our overall efficiency. I would highly recommend Dynamic 365 commerce to other businesses looking for a comprehensive and flexible solution for managing their retail operation. **What do you dislike about Dynamics 365 Commerce?** Dynamics 365 commerce is complex and challenging to set up, especially for users unfamiliar with Microsoft products or e-commerce platforms. It is a cloud-based solutions. And i found dynamic 365 to be expensive, especially for small businesses or those that have limited budgets. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** The flexibility of the software is great, Which has allowed us to customize our workflows and processes to fit our specific needs better. The user interface is intuitive and easy to use, which has helped our team to quickly the software and start seeing results. ### 33. Dynamics for retail **Rating:** 3.5/5.0 stars **Reviewed by:** Zaid A. | Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Dynamics 365 Commerce?** It is super easy to use and they take their feedbacks seriosuly **What do you dislike about Dynamics 365 Commerce?** The integrations of the tool can be better. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** It is making it easier to taget the relevant retailers in the market ### 34. A comprehensive e-commerce solution **Rating:** 5.0/5.0 stars **Reviewed by:** Avik R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Dynamics 365 Commerce?** Dynamics 365 Commerce is a robust e-commerce solution with everything you need to run a successful online business. From managing your inventory to analyzing your sales data, this platform offers a wide range of features to help you streamline your operations and grow your business. One of the standout features of Dynamics 365 Commerce is its seamless integration with other Microsoft products like Power BI, Power Apps, and Teams. They make creating custom reports easy, automating workflows, and collaborating with your team in real time. Another notable feature is its ability to personalize the customer experience. With Dynamics 365 Commerce, you can create targeted marketing campaigns, recommend products based on customer behaviour, and offer personalized discounts and promotions. **What do you dislike about Dynamics 365 Commerce?** Some of the downsides that I noticed are: The initial setup can be complex and time-consuming. Some features may require additional customization or development work. Pricing may be higher than other e-commerce platforms. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Dynamics 365 Commerce offers robust inventory management features, including real-time stock tracking, automated replenishment, and support for multiple warehouses. This makes it easy to keep track of your inventory and ensure that you always have the right products in stock. Finally, Dynamics 365 Commerce provides detailed analytics and reporting tools to help you understand your customers' behaviour and make informed decisions about your business. You can track sales trends, monitor customer satisfaction, and identify growth opportunities. ### 35. Review on Dynamic 365 Commerce **Rating:** 4.5/5.0 stars **Reviewed by:** Rino R. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Dynamics 365 Commerce?** Dynamics 365 Commerce offers a comprehensive solution for businesses, allowing them to manage their operations, from inventory and order management to customer engagement and analytics. Its integration with other Microsoft products, such as Power BI and Azure, provides a robust and customizable platform for businesses to streamline their processes and improve their overall performance. **What do you dislike about Dynamics 365 Commerce?** Few limitations would be steep learning curve or the need for technical expertise to fully leverage its capabilities. Additionally, the cost of implementing and maintaining the platform may be a consideration for some businesses, particularly small or medium-sized enterprises. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Dynamics 365 Commerce helps businesses manage their operations, including inventory management, order fulfillment, and customer service, all in one platform. To add on, businesses can personalize customer experiences, offer targeted promotions and recommendations, and provide omnichannel support, all of which can help improve customer satisfaction and loyalty. ### 36. Efficient and Comprehensive E-Commerce Management with Dynamics 365 Commerce **Rating:** 4.5/5.0 stars **Reviewed by:** Varun S. | Associate Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Dynamics 365 Commerce?** Comprehensive e-commerce management: Dynamics 365 Commerce is a full-service platform for managing all aspects of e-commerce, from product catalog management to order fulfillment and customer service. Integration with other Dynamics 365 applications: Dynamics 365 Commerce integrates seamlessly with other Dynamics 365 applications, such as Dynamics 365 Finance and Dynamics 365 Supply Chain Management, allowing businesses to manage all aspects of their operations in one platform. Customizable workflows: Users can create customized workflows for specific business processes, such as order processing and returns management, helping to streamline operations and improve efficiency. **What do you dislike about Dynamics 365 Commerce?** Cost: Dynamics 365 Commerce is a paid service, which may make it less accessible for smaller businesses or individual users. Complexity: The platform is designed to be comprehensive, making it more complex and challenging to learn and use compared to straightforward e-commerce management tools. Customization: While Dynamics 365 Commerce offers some customization options, users may be limited in customizing specific workflows or features to meet their unique business needs. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Centralized management: One of the main challenges of e-commerce is managing multiple channels and touchpoints, such as online marketplaces, social media platforms, and mobile apps. Dynamics 365 Commerce provides a centralized platform for managing all of these channels in one place, which can help businesses save time and avoid errors. Inventory and order management: Keeping track of inventory levels and processing orders promptly is crucial for e-commerce success. Dynamics 365 Commerce provides real-time visibility into inventory levels and automates many aspects of order processing, helping businesses to streamline operations and improve customer satisfaction. Personalization and customer engagement: Customers today expect personalized experiences and meaningful interactions with brands. Dynamics 365 Commerce offers tools for customized product recommendations, targeted promotions, and loyalty programs, helping businesses to engage with customers and build long-term relationships. ### 37. "Uncovering the Pros and Cons: A Comprehensive Review of Dynamic 365 commerce **Rating:** 3.5/5.0 stars **Reviewed by:** Alex H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Dynamics 365 Commerce?** Scalable architecture that can accommodate growth and handle complex e-commerce operations Robust set of features, including product management, order management, customer relationship management, and marketing automation Seamless integration with other Microsoft Dynamics 365 applications, such as Dynamics 365 for Sales and Dynamics 365 for Customer Service Customization options through the use of extensions and APIs Responsive design that ensures a seamless shopping experience across all devices Advanced analytics and reporting capabilities to gain insights into customer behavior and business performance. **What do you dislike about Dynamics 365 Commerce?** Steep learning curve for some users, especially those unfamiliar with the Microsoft Dynamics platform High cost compared to some other e-commerce platforms Complex customization and integration process, which may require specialized expertise Limited third-party integration options compared to other e-commerce platforms Occasional performance issues, especially when dealing with large amounts of data. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Streamlined E-commerce Operations: Dynamics 365 Commerce streamlines the e-commerce operations by bringing together all the key elements of an e-commerce business, such as product management, order management, and customer relationship management, into a single platform. This allows organizations to manage their e-commerce operations more efficiently and effectively. Enhanced Customer Experience: Dynamics 365 Commerce provides a responsive and seamless shopping experience across all devices, helping organizations to better engage and retain their customers. Additionally, it provides advanced analytics and reporting capabilities that allow organizations to gain insights into customer behavior and preferences, and use this information to deliver a more personalized shopping experience. Increased Scalability: Dynamics 365 Commerce is designed to accommodate growth and handle complex e-commerce operations. It provides a scalable architecture that can accommodate increasing numbers of products, customers, and orders, and ensure that the platform can grow with the business. Improved Business Insights: Dynamics 365 Commerce provides robust reporting and analytics capabilities that help organizations gain insights into the performance of their e-commerce operations. This information can be used to optimize operations, improve decision-making, and drive growth. ### 38. Using this application as a ticketing system from a Financial Firm **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Dynamics 365 Commerce?** It's look nice to use and try to get the job done remotely **What do you dislike about Dynamics 365 Commerce?** It has a ton of glitches and doesn't help at all on a micromanaging Tech Department **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Assisting users with their demands aimlessly ### 39. Incredible room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron D. | International Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Dynamics 365 Commerce?** I like the Fluidity and smoothness while browsing on it. the way Interconnects with different pages have a seamless transition and animations, the right amount of animations with not too much / too little speed gives an incredible user experience. The scale to modify and add more functionalities is amazing **What do you dislike about Dynamics 365 Commerce?** I have often noticed there are some jitters and the loading time is sometimes over 20 seconds which takes away from the user experience. When there is too many things going on processing time in the background, loadings screen, etc is loading time cannot be reduced , loading animations can be made a little more intuitive. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Accounting and Finance integrations, integrating perfectly with my business products, services, and licenses Moderating customer invoicing , automatic reports creations ### 40. My dynamics 365 Commerce review **Rating:** 4.0/5.0 stars **Reviewed by:** Rohit S. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Dynamics 365 Commerce?** The best feature i liked about Dynamics 365 Commerce is its personalization, it has built-in personalization features that enabled my business to offer personalized recommendations and promotions to my customers. This helped to improve my customer satisfaction and drive sales **What do you dislike about Dynamics 365 Commerce?** One thing i felt is that, Dynamics 365 Commerce has a steep learning curve for users who are not familiar with the platform or similar software. Therefore this require additional training or resources to ensure users can make the most of the platform. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Dynamics 365 Commerce solves the problem of managing various aspects of ecommerce as it centralizes business operations. It provides a centralized platform for managing various aspects of the retail business, such as inventory management, order processing, and customer engagement. This has helped businesses streamline their operations and improve efficiency ### 41. Great tool for business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Dynamics 365 Commerce?** Very easy to use, simple and ease working around. Easy to store all information for your company, and to expand through your company. Easy for all users to use **What do you dislike about Dynamics 365 Commerce?** More features to use would be good. Easier way to see stats **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Using clientele tools to gain a view of your customer and their engagement ### 42. 10 in one **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Dynamics 365 Commerce?** I like how everything is one place and their several tools. **What do you dislike about Dynamics 365 Commerce?** I dislike how complicated work doc is at times. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** I love how everything is in one place, and all my files can be easily found. Dynamics 365 makes me more productive than I was before.I would recommend the service. ### 43. My experience with Dynamic 365 **Rating:** 3.5/5.0 stars **Reviewed by:** GUNAL G. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Dynamics 365 Commerce?** Dynamics 365 Commerce is a powerful and flexible platform that helps my businesses to streamline their e-commerce operations, improve customer experiences, and expand it very much. **What do you dislike about Dynamics 365 Commerce?** There are jitters, and the loading time sometimes takes a minute or two. The loading animations can be made a little more intuitive. Dynamics 365 Commerce is a complex paid service to learn and use. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Dynamics 365 Commerce is a full-service platform for managing all facets of e-commerce, including order fulfillment, customer care, and product catalog management. Users can design unique workflows to organize tasks and boost productivity. ### 44. The ultimate solution for streamlined retail operation **Rating:** 5.0/5.0 stars **Reviewed by:** Bratin P. | Project Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2023 **What do you like best about Dynamics 365 Commerce?** It provides real-time insights into sales data. Powerful and reliable solution to manage their retail operation. **What do you dislike about Dynamics 365 Commerce?** Sometimes Technical issues like glitches and bugs while using. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** It automates several manual processes like inventory management, order fulfilling and customer engagement and helping the businesses of someone by saving time and improve effficiency. ### 45. Very efficient platform **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Dynamics 365 Commerce?** The application has a lot of features which helps me run my campaigns daily **What do you dislike about Dynamics 365 Commerce?** Sometimes the system shows problems with refreshing pages **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Problem solving with budgets and new ads ### 46. A great technology for commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Hamzeh H. | System Administrator, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2023 **What do you like best about Dynamics 365 Commerce?** I like the ease of use of this software, all dynamics 365 modules are easy to use. It is a cloud-based system that allows accessing all data and information at any time anywhere. Also, the data integration is good. **What do you dislike about Dynamics 365 Commerce?** There are no problems with Dynamics 365 Commerce, it is a great solution that can help any business, but it takes a long time for being implemented. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** It can improve the business processes outcomes by collecting all the information in one place to be monitored easily and makes reports easily to help owners and managers. ### 47. Dynamics 365 Commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed B. | Senior Lead System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Dynamics 365 Commerce?** Dynamics 365 Commerce is a powerful e-commerce and omnichannel retail solution that provides businesses with a comprehensive set of tools to manage their sales, customer service, and operations. **What do you dislike about Dynamics 365 Commerce?** While Dynamics 365 Commerce is a powerful solution for managing e-commerce and omnichannel retail operations, there are some potential drawbacks and limitations to consider: Cost, Complexity, Customization, Integration **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Order Management: With Dynamics 365 Commerce, retailers can manage their orders across multiple channels and fulfillment options, including buying online pickup in-store (BOPIS), shipping from the store, and dropship. This ensures that customers receive their orders in a timely and efficient manner. ### 48. Versatile CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Paul C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Dynamics 365 Commerce?** It's easy to use and prompts you through processes. Great search features and lots of added tools that allow versatility. **What do you dislike about Dynamics 365 Commerce?** It's a great product. I've seen some newer products with greats graphical interfaces with features such and drag & drop, etc. That would be a great addition to an already good product. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Helps organize content for customers, prospects, products and puts it all in one place where you can easily see that status of any opportunity or project. ### 49. "Most capable CRM arrangement on my versatile." **Rating:** 5.0/5.0 stars **Reviewed by:** Dwipjyoti B. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Dynamics 365 Commerce?** Elements 365 Business can be handily coordinated with any Deals and virtual entertainment showcasing outsider programming. Which causes it to produce a report of numerous others with it's criticism. **What do you dislike about Dynamics 365 Commerce?** Exorbitant and An agony to set up at first, Extra room is offered less contrasted with its rivals.Simple to use as it is coordinated with different projects/applications. Elements 365 comprehend client trouble spots. UI/UX is any day better than MS Word and Succeed **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Assist with efficiency, convenience and extremely practical for execution, handle deals. Pipeline the executives is perfect, Estimating the essential marketing chart. ### 50. DYN 365 Commerce Review **Rating:** 3.5/5.0 stars **Reviewed by:** Beth B. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Dynamics 365 Commerce?** The platform has a user-friendly interface that allows any type of business to grow while easily managing operations. This includes all the data and catalogs running through it. **What do you dislike about Dynamics 365 Commerce?** Some might experience limitations in how much they can customize on the platform. Depending on your specific needs you may need customization features not offered on DYN 365. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Dynamics 365 Commerce helps businesses streamline operations and improve customer experiences. This is done through analytics and insights shown on the platform. - [View Dynamics 365 Commerce pricing details and edition comparison](https://www.g2.com/products/dynamics-365-commerce/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+07%3A57%3A27+-0500&secure%5Bsession_id%5D=c3b0dbca-0305-4421-be65-89f2b50a8b0a&secure%5Btoken%5D=34a5e67bec28e94000754a53cde5dfbb60af9a40f3f5478e516fd2a7049e1287&format=llm_user) ## Dynamics 365 Commerce Integrations - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Power Apps](https://www.g2.com/products/microsoft-power-apps/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) ## Dynamics 365 Commerce Features **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top Dynamics 365 Commerce Alternatives - [Shopify](https://www.g2.com/products/shopify/reviews) - 4.4/5.0 (4,914 reviews) - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - 4.0/5.0 (575 reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - 4.3/5.0 (545 reviews)