Dynamics 365 Commerce Features
What are the features of Dynamics 365 Commerce?
Merchandising/Marketing
- Storefront Design Tools
- Product Visualization
- Recommendations / Personalization
- Promotions and Discounts
- Shopping Cart Abandonment
- Product Reviews
Product Catalog
- Content Management
- Product Search and Filtering
Multi-Channel Support
- Mobile
- Social Commerce
- Customer Service
- B2B
Platform
- Customization
- User Management
- Security
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Technology Glossary Features
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Dynamics 365 Commerce Categories on G2
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Merchandising/Marketing
Storefront Design Tools | Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience This feature was mentioned in 32 Dynamics 365 Commerce reviews. | 81% (Based on 32 reviews) | |
Product Visualization | Ability to display and manage photos, 3D views, videos etc for each product This feature was mentioned in 33 Dynamics 365 Commerce reviews. | 83% (Based on 33 reviews) | |
Recommendations / Personalization | Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc This feature was mentioned in 32 Dynamics 365 Commerce reviews. | 78% (Based on 32 reviews) | |
Promotions and Discounts | Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes. This feature was mentioned in 32 Dynamics 365 Commerce reviews. | 74% (Based on 32 reviews) | |
Shopping Cart Abandonment | Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart. 32 reviewers of Dynamics 365 Commerce have provided feedback on this feature. | 76% (Based on 32 reviews) | |
Product Reviews | Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products This feature was mentioned in 32 Dynamics 365 Commerce reviews. | 81% (Based on 32 reviews) | |
SEO | Provides tools to drive traffic to pages via organic search 29 reviewers of Dynamics 365 Commerce have provided feedback on this feature. | 77% (Based on 29 reviews) |
Product Catalog
Content Management | Based on 33 Dynamics 365 Commerce reviews. Ability to add/update products, product pricing, product information and other content included on eCommerce site. | 79% (Based on 33 reviews) | |
Product Configuration | Ability to all users select options to configure the product or select product options. For example, color, size, etc. This feature was mentioned in 30 Dynamics 365 Commerce reviews. | 78% (Based on 30 reviews) | |
Product Search and Filtering | Based on 32 Dynamics 365 Commerce reviews. Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting | 82% (Based on 32 reviews) | |
Intangible Products | See feature definition | Provides functionality specific to selling intangible products such as: Subscriptions, Trials, Perpetual Licencing, Downloads, Free Trials, etc. 30 reviewers of Dynamics 365 Commerce have provided feedback on this feature. | 77% (Based on 30 reviews) |
Order Process
Checkout Process | See feature definition | Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts. 30 reviewers of Dynamics 365 Commerce have provided feedback on this feature. | 81% (Based on 30 reviews) |
Shipping Options | Based on 30 Dynamics 365 Commerce reviews. Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies. | 82% (Based on 30 reviews) | |
Tax Display and Processing | Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions. 29 reviewers of Dynamics 365 Commerce have provided feedback on this feature. | 80% (Based on 29 reviews) | |
Payment Processing | As reported in 29 Dynamics 365 Commerce reviews. Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality. | 84% (Based on 29 reviews) | |
Order Management | Based on 28 Dynamics 365 Commerce reviews. Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time. | 86% (Based on 28 reviews) | |
Returns / Refunds | Functionality to allow users to process returns/refunds either via self service or contacting customer service. 29 reviewers of Dynamics 365 Commerce have provided feedback on this feature. | 80% (Based on 29 reviews) | |
Inventory Management | Displays inventory levels of products in real time. Displays inventory by location if required. This feature was mentioned in 31 Dynamics 365 Commerce reviews. | 83% (Based on 31 reviews) | |
Multi-Channel Fulfillment | Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up. This feature was mentioned in 27 Dynamics 365 Commerce reviews. | 81% (Based on 27 reviews) |
Multi-Channel Support
Omnichannel | Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. This feature was mentioned in 28 Dynamics 365 Commerce reviews. | 81% (Based on 28 reviews) | |
Mobile | Features that enable customers to easily to shop for products using a mobile device. 32 reviewers of Dynamics 365 Commerce have provided feedback on this feature. | 85% (Based on 32 reviews) | |
Social Commerce | Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform. This feature was mentioned in 34 Dynamics 365 Commerce reviews. | 80% (Based on 34 reviews) | |
Customer Service | Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support. This feature was mentioned in 33 Dynamics 365 Commerce reviews. | 83% (Based on 33 reviews) | |
Store Locator | Enable customers to locate and navigate to physical locations by zip code, city or GPS 30 reviewers of Dynamics 365 Commerce have provided feedback on this feature. | 78% (Based on 30 reviews) | |
3rd-Party Store Integration | Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels 30 reviewers of Dynamics 365 Commerce have provided feedback on this feature. | 72% (Based on 30 reviews) | |
B2B | Based on 31 Dynamics 365 Commerce reviews. Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc. | 78% (Based on 31 reviews) |
Platform
APIs | As reported in 30 Dynamics 365 Commerce reviews. System provides well documented API's that can be used to integrate to any 3rd Party or internal system. | 78% (Based on 30 reviews) | |
Customization | Based on 31 Dynamics 365 Commerce reviews. Product provides tools to customize web store front, business process, etc. to meet unique business needs. | 77% (Based on 31 reviews) | |
Integrations to Add-on Tools | Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software. 27 reviewers of Dynamics 365 Commerce have provided feedback on this feature. | 78% (Based on 27 reviews) | |
User Management | Enables customers to update their own user information, settings and preferences. 31 reviewers of Dynamics 365 Commerce have provided feedback on this feature. | 80% (Based on 31 reviews) | |
Reporting / Analytics | As reported in 31 Dynamics 365 Commerce reviews. Provides standard and ad-hoc reporting ability to meet business requirements | 86% (Based on 31 reviews) | |
Security | As reported in 31 Dynamics 365 Commerce reviews. Software provides appropriate tools and certifications to protect against fraud and malicious attacks | 84% (Based on 31 reviews) | |
Multi-Site Management | As reported in 28 Dynamics 365 Commerce reviews. Features that enable creation and maintenance of micro sites, sub-sites using the same instance of the software. | 84% (Based on 28 reviews) | |
Admin Access Rights | As reported in 29 Dynamics 365 Commerce reviews. Provides ability to control editing rights by product category, geography etc. | 84% (Based on 29 reviews) | |
Test-to-Product Migration | As reported in 28 Dynamics 365 Commerce reviews. Functionality that enables administrators to test changes to products, store design, work flows etc in a test environment and schedule the changes to be migrated to the production version of the site | 81% (Based on 28 reviews) | |
Internationalization | As reported in 28 Dynamics 365 Commerce reviews. Provides features that enable business transactions throughout the world. Typical features are multi-language, multi-currency and taxation | 77% (Based on 28 reviews) | |
Cross Browser Support | Enables store or site to provide the same user experience in all browsers and browser versions. 27 reviewers of Dynamics 365 Commerce have provided feedback on this feature. | 78% (Based on 27 reviews) | |
Performance and Reliability | Software performs well and runs with minimal unscheduled downtime This feature was mentioned in 28 Dynamics 365 Commerce reviews. | 73% (Based on 28 reviews) |
Headless Commerce
Decoupling | Ability to disconnect the front office from the back office of an e-commerce platform This feature was mentioned in 24 Dynamics 365 Commerce reviews. | 74% (Based on 24 reviews) | |
REST APIs | Provide APIs that allow for interaction with RESTful web services This feature was mentioned in 28 Dynamics 365 Commerce reviews. | 76% (Based on 28 reviews) | |
Data Orchestration | As reported in 27 Dynamics 365 Commerce reviews. Capture and manage data from multiple sources and syncronize it with the front end and back end | 75% (Based on 27 reviews) | |
Customization | Based on 29 Dynamics 365 Commerce reviews. Allows developers to customize the platform using multiple programming languages | 79% (Based on 29 reviews) | |
Extensibility | Include prebuilt integrations with multiple systems such as ERP and CRM This feature was mentioned in 28 Dynamics 365 Commerce reviews. | 76% (Based on 28 reviews) |
