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- Drift-vs-Joonbot Chatbot Builder
Compare Drift and Joonbot Chatbot Builder 
At a Glance
Market Segments
Mid-Market (51.6% of reviews)
Small-Business (93.8% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Free Trial Per Month
Drift
Star Rating
(1,251)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansJoonbot Chatbot Builder
Star Rating
(16)4.5 out of 5
Market Segments
Small-Business (93.8% of reviews)
Entry-Level Pricing
Free Trial Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in live chat functionality, with a score of 9.1, making it a preferred choice for businesses that prioritize real-time customer interaction. In contrast, Joonbot Chatbot Builder has a lower score of 7.9 for website chat, indicating it may not be as effective in live chat scenarios.
- Reviewers mention that Joonbot offers a free trial, which is a significant advantage for small businesses looking to test the software without upfront costs. Drift, however, starts at $2,500, which may be a barrier for smaller organizations.
- G2 users highlight Drift's strong lead generation capabilities, particularly in lead qualification and follow-up, both scoring 8.2. Joonbot, while functional, does not match this level of performance, with users noting it lacks some advanced lead facilitation features.
- Users on G2 appreciate Joonbot's ease of setup, scoring 9.4, which is notably higher than Drift's 8.5. This suggests that Joonbot may be more user-friendly for those who are not as tech-savvy or are looking for a quicker implementation.
- Reviewers say that Drift's customization interface scores 8.5, allowing for a more tailored user experience, while Joonbot's customization options are perceived as limited, with a score of 7.3. This could impact businesses looking for a highly personalized chatbot experience.
- Users report that Drift has a higher quality of support, scoring 8.8 compared to Joonbot's 9.1. However, Joonbot's support is still rated positively, indicating that both platforms provide adequate assistance, but Drift may have a slight edge in responsiveness and resource availability.
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Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Joonbot Chatbot Builder
Free
Free Trial
Per Month
Free plan
- 100 conversations
- Unlimited chatbots
- Unlimited blocks per chatbot
Free Trial
Drift
Free Trial is available
Joonbot Chatbot Builder
Free Trial is available
Ratings
Meets Requirements
8.7
1,014
8.8
13
Ease of Use
8.7
1,027
8.8
13
Ease of Setup
8.5
505
9.4
9
Ease of Admin
8.5
472
8.9
9
Quality of Support
8.8
935
9.1
13
Has the product been a good partner in doing business?
8.9
471
8.7
9
Product Direction (% positive)
8.9
992
7.5
14
Features by Category
Messenger
8.5
203
|
Verified
8.1
8
8.2
201
|
Verified
Feature Not Available
9.1
273
|
Verified
Feature Not Available
8.5
250
|
Verified
7.3
8
Channels
7.9
116
|
Verified
Feature Not Available
8.9
249
|
Verified
7.9
7
7.7
91
|
Verified
Not enough data
7.6
81
|
Verified
Feature Not Available
7.8
90
|
Verified
Feature Not Available
Customers
8.6
224
|
Verified
Feature Not Available
8.4
202
|
Verified
Not enough data
8.1
241
|
Verified
6.9
7
8.7
240
|
Verified
7.1
7
8.5
244
|
Verified
6.7
5
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
304
|
Verified
Not enough data
Organization
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
276
|
Verified
Not enough data
Performance Analysis
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Not enough data
Sales Analysis
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data Availability
8.1
56
Not enough data
8.2
57
Not enough data
8.1
53
Not enough data
Platform Additional Functionality
8.7
55
Not enough data
8.4
53
Not enough data
8.2
49
Not enough data
8.1
61
Not enough data
8.8
61
Not enough data
Responses
8.2
280
Not enough data
8.3
268
Not enough data
8.4
303
Not enough data
8.1
273
Not enough data
8.0
228
Not enough data
Platform
8.9
309
Not enough data
8.4
291
Not enough data
8.4
275
Not enough data
8.1
281
Not enough data
7.9
240
Not enough data
8.4
261
Feature Not Available
8.2
286
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Lead Monitoring
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.6
167
Not enough data
8.4
117
Not enough data
8.7
128
Not enough data
8.6
92
Not enough data
Support Automation
Feature Not Available
Not enough data
8.4
147
Not enough data
8.7
138
Not enough data
8.4
92
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
9.2
541
|
Verified
Not enough data
8.5
537
|
Verified
Not enough data
7.8
322
|
Verified
Not enough data
8.6
413
|
Verified
Not enough data
7.8
188
Not enough data
Internal Use
8.4
460
|
Verified
Not enough data
8.7
470
|
Verified
Not enough data
8.5
471
|
Verified
Not enough data
8.2
408
|
Verified
Not enough data
8.3
371
|
Verified
Not enough data
8.0
401
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Not enough data
Self-Service Platform
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Not enough data
User Interface Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Joonbot Chatbot Builder are categorized as Conversational Marketing, Chatbots, and Bot Platforms
Unique Categories
Drift is categorized as Business Scheduling, Buyer Intent Data Providers, Conversational Support, AI Sales Assistant, Live Chat, Customer Self-Service, and Customer Service Automation
Joonbot Chatbot Builder is categorized as Lead Capture and No-Code Development Platforms
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Joonbot Chatbot Builder
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.7%
Information Technology and Services
20.6%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.4%
Marketing and Advertising
18.8%
Manufacturing
6.3%
Transportation/Trucking/Railroad
6.3%
Staffing and Recruiting
6.3%
Real Estate
6.3%
Other
56.3%
Most Helpful Reviews
Drift
Most Helpful Favorable Review
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
Most Helpful Critical Review
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Joonbot Chatbot Builder
Most Helpful Favorable Review
Sandra D.
Verified User in Insurance
Simplicity of use, modernity of the pop-up, availability of the team
Most Helpful Critical Review
Jamie H.
Verified User in Manufacturing
Absolutely awful support on a paid plan, they take your money then dont respond to any support requests, despite advertising a 1 day reply. AVOID THIS PRODUCT
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
Sandra D.
Verified User in Insurance
Simplicity of use, modernity of the pop-up, availability of the team
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Jamie H.
Verified User in Manufacturing
Absolutely awful support on a paid plan, they take your money then dont respond to any support requests, despite advertising a 1 day reply. AVOID THIS PRODUCT
Discussions
Do I have to completely remove all of my lead capture forms?
2 comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
Joonbot Chatbot Builder has no discussions with answers
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