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Compare DocuWare and M-Files 
At a Glance
Market Segments
Mid-Market (42.8% of reviews)
Mid-Market (51.2% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Contact Vendor for Pricing
DocuWare
Star Rating
(242)4.4 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Free Trial is available
Learn more about DocuWareM-Files
Star Rating
(167)4.3 out of 5
Market Segments
Mid-Market (51.2% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Free Trial is available
Learn more about M-FilesSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that M-Files excels in its Search functionality, scoring a remarkable 9.6, which allows for quick retrieval of documents. In contrast, DocuWare, while still strong, has a slightly lower score of 8.8 in this area, indicating that M-Files may provide a more efficient search experience.
- Reviewers mention that DocuWare shines in Quality of Support, with a score of 8.9 compared to M-Files' 8.1. This suggests that users may find more responsive and helpful support when using DocuWare, which can be crucial for businesses needing timely assistance.
- G2 users highlight M-Files' superior File Type Support with a score of 9.3, indicating a broader range of compatible file types. DocuWare matches this score but lacks the same level of user feedback emphasizing its versatility, which could be a deciding factor for users with diverse file needs.
- Users on G2 report that M-Files has a more intuitive Web Interface, scoring 9.1, which enhances user experience. DocuWare's score of 8.8 suggests it may not be as user-friendly, potentially impacting productivity for new users.
- Reviewers mention that DocuWare's Document Assembly feature, scoring 8.6, is particularly praised for its ease of use, while M-Files scores 8.1. This could be a significant advantage for teams that frequently create complex documents and need a streamlined process.
- Users say that M-Files offers a more robust Mobile App experience, scoring 8.9, which is essential for teams that require access to documents on the go. DocuWare's mobile capabilities, while good, score slightly lower at 8.8, indicating that M-Files may provide a more seamless mobile experience.
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Pricing
Entry-Level Pricing
Free Trial
DocuWare
Free Trial is available
M-Files
Free Trial is available
Ratings
Meets Requirements
9.0
210
8.7
120
Ease of Use
8.8
212
8.3
120
Ease of Setup
7.9
76
7.6
83
Ease of Admin
8.2
63
7.6
68
Quality of Support
8.9
203
8.2
114
Has the product been a good partner in doing business?
9.0
63
8.1
67
Product Direction (% positive)
9.4
209
8.3
119
Features by Category
File Management
8.0
9
9.2
8
9.1
9
8.5
8
9.3
9
9.2
8
9.6
9
8.8
8
8.9
9
8.3
8
Collaboration
9.4
9
9.2
8
9.4
9
8.8
8
7.8
9
9.0
8
8.9
9
8.5
8
Administration
9.4
9
8.5
8
8.9
9
8.5
8
9.3
9
9.2
8
6.7
9
8.5
8
8.0
9
7.9
8
8.3
9
8.8
8
9.3
9
9.2
8
Platform
8.8
10
9.0
7
8.7
10
9.3
7
8.3
10
9.3
7
8.5
10
9.0
7
8.3
10
9.8
7
Edit
9.2
18
Not enough data
8.3
18
Not enough data
8.3
17
Not enough data
8.1
17
Not enough data
Logistics
9.0
20
Not enough data
8.8
20
Not enough data
8.9
19
Not enough data
9.6
19
Not enough data
9.4
18
Not enough data
Setup
8.1
18
9.0
12
8.3
18
8.9
12
7.8
18
8.9
12
8.4
18
8.6
12
Management
8.0
18
8.5
12
8.2
18
8.3
12
8.2
18
9.0
12
Generative AI
Feature Not Available
7.9
8
Invoice Management
9.3
96
|
Verified
Not enough data
8.2
12
Not enough data
9.2
96
|
Verified
Not enough data
Invoice Processing
9.0
93
|
Verified
Not enough data
8.8
87
|
Verified
Not enough data
9.1
92
|
Verified
Not enough data
8.6
20
Not enough data
Analytics
9.1
90
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
87
|
Verified
Not enough data
Integration
8.9
92
|
Verified
Not enough data
8.9
88
|
Verified
Not enough data
9.0
90
|
Verified
Not enough data
Risk
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Recovery
Feature Not Available
Not enough data
7.9
11
Not enough data
Audit
8.9
11
Not enough data
Feature Not Available
Not enough data
9.3
9
Not enough data
9.6
13
Not enough data
Fraud
Feature Not Available
Not enough data
8.9
11
Not enough data
Feature Not Available
Not enough data
Operating System
9.0
13
Not enough data
7.1
13
Not enough data
6.5
12
Not enough data
Document Processing
9.4
13
Not enough data
9.0
13
Not enough data
8.5
13
Not enough data
8.6
13
Not enough data
8.6
13
Not enough data
Platform Additional Functionality
8.8
13
Not enough data
8.7
13
Not enough data
7.7
13
Not enough data
Customization
8.9
9
Not enough data
8.5
9
Not enough data
9.4
9
Not enough data
8.9
9
Not enough data
Additional Functionality
8.9
9
Not enough data
6.1
9
Not enough data
9.3
9
Not enough data
7.2
9
Not enough data
8.5
9
Not enough data
Data Management
Not enough data
8.9
12
Not enough data
9.1
11
Not enough data
9.2
11
Dashboards
Not enough data
8.2
10
Not enough data
8.2
11
Not enough data
8.3
9
Not enough data
8.5
10
Collaboration
Not enough data
8.7
10
Not enough data
8.2
10
Not enough data
9.2
12
Not enough data
8.7
9
Security
Not enough data
8.6
11
Not enough data
8.1
8
Not enough data
9.0
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Extraction
Not enough data
Not enough data
Not enough data
Not enough data
Data Validation
Not enough data
Not enough data
Workflow Automation
Not enough data
Not enough data
Not enough data
Not enough data
Document Management
Not enough data
Not enough data
Not enough data
Not enough data
Machine Learning
Not enough data
Not enough data
Natural Language Processing
Not enough data
Not enough data
Semantic Analysis
Not enough data
Not enough data
Data Integration
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
8.5
11
Not enough data
9.2
12
Not enough data
9.4
11
Operations - IT Documentation
Not enough data
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Platform Content
9.1
79
Not enough data
9.2
79
Not enough data
9.2
80
Not enough data
Feature Not Available
Not enough data
8.9
79
Not enough data
8.8
79
Not enough data
Platform Additional Functionality
Feature Not Available
Not enough data
9.0
79
Not enough data
Feature Not Available
Not enough data
9.1
80
Not enough data
9.0
79
Not enough data
Platform Data
Feature Not Available
Not enough data
8.8
79
Not enough data
9.0
80
Not enough data
Platform
8.3
20
Not enough data
8.5
17
Not enough data
9.0
10
Not enough data
9.2
23
Not enough data
8.8
23
Not enough data
8.9
15
Not enough data
7.5
12
Not enough data
7.3
15
Not enough data
Recruiting and Onboarding
8.8
78
Not enough data
9.2
79
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
9.1
146
9.1
86
8.8
140
9.0
89
8.9
140
8.2
57
8.9
139
9.0
75
8.8
138
8.3
76
8.6
137
8.0
69
8.9
129
7.8
56
8.5
132
7.9
49
8.7
125
8.3
59
8.8
147
9.0
90
8.8
141
8.4
74
8.8
123
8.3
59
Workflow
9.0
137
8.4
77
8.9
133
8.4
77
8.7
135
8.2
70
8.8
144
8.5
70
8.8
131
8.6
60
Platform
9.0
127
8.7
54
8.8
147
8.4
86
8.6
136
8.1
68
8.9
138
8.4
71
8.8
128
8.2
58
Categories
Categories
Shared Categories
DocuWare and M-Files are categorized as Engineering Document Management, Workflow Management, Cloud Content Collaboration, Enterprise Content Management (ECM), and Document Management
Unique Categories
DocuWare is categorized as Document Scanning, AP Automation, OCR, Online Form Builder, Onboarding, and Intelligent Document Processing (IDP)
M-Files is categorized as IT Documentation
Reviews
Reviewers' Company Size
DocuWare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
M-Files
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Pharmaceuticals
8.7%
Information Technology and Services
8.7%
Management Consulting
3.5%
Insurance
3.5%
Accounting
3.5%
Other
72.1%
Information Technology and Services
12.8%
Construction
7.2%
Automotive
6.4%
Oil & Energy
5.6%
Marketing and Advertising
4.8%
Other
63.2%
Most Helpful Reviews
DocuWare
Most Helpful Favorable Review
Blanca M.
Verified User in Hospital & Health Care
Docuware allows users to obtain and examine Document papers in a single, easy-to-use platform. The user interface is simple and easy to use. If there is a problem with file access, there is always another file online on the backup disk since Docuware...
Most Helpful Critical Review
Verified User in Hospitality
It takes a little bit to get used to, so may not be user friendly for not so tech savy individuals.
M-Files
Most Helpful Favorable Review
Jody R.
Verified User in Marketing and Advertising
What I like best about M-Files is that users are able to access data with views and with metadata, easy search functionality and version control. M-files does not allow you to lose data, you can always go back to an earlier version if you need to. Users...
Most Helpful Critical Review
Verified User in Marketing and Advertising
Not tons of unique value unless you have very specific needs
Blanca M.
Verified User in Hospital & Health Care
Docuware allows users to obtain and examine Document papers in a single, easy-to-use platform. The user interface is simple and easy to use. If there is a problem with file access, there is always another file online on the backup disk since Docuware...
Jody R.
Verified User in Marketing and Advertising
What I like best about M-Files is that users are able to access data with views and with metadata, easy search functionality and version control. M-files does not allow you to lose data, you can always go back to an earlier version if you need to. Users...
Verified User in Hospitality
It takes a little bit to get used to, so may not be user friendly for not so tech savy individuals.
Verified User in Marketing and Advertising
Not tons of unique value unless you have very specific needs
Discussions
Does DocuWare integrate with other applications and hardware?
2 comments
Official Response from DocuWare
Yes. DocuWare offers pre-built integration connectors for SAP, Outlook, SharePoint and others. In addition, our Smart Connect product enables content access...Read more
Is DocuWare secure?
2 comments
Official Response from DocuWare
Yes. The system provides robust security at the document and information level, including tight control over user and admin rights. At the system level, all...Read more
What are the primary business benefits of DocuWare?
2 comments
Official Response from DocuWare
From our many conversations with customers, we’ve identified three strategic benefits common to almost all:
1. Taking big steps in digital...Read more
What kind of companies use M-Files?
1 comment
Official Response from M-Files
M-Files has customers in over 100 countries and range from organizations that just want to eliminate confusing folder structures to those companies with...Read more
Is M-Files 21 CFR Part 11 compliant?
1 comment
Official Response from M-Files
M-Files enables organizations to comply with FDA 21 CFR Part 11 regulations. An essential part of fulfilling these regulations is the use of revision and...Read more
Does M-Files provide an audit trail?
1 comment
Official Response from M-Files
M-Files includes the following audit trail functionality:
- Recording of object-specific events, such as object addition, modification and deletion...Read more
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