Compare DocuWare and M-Files 
At a Glance
Market Segments
Mid-Market (42.8% of reviews)
Mid-Market (51.4% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Contact Vendor for Pricing
DocuWare
Star Rating
(242)4.4 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Free Trial is available
Learn more about DocuWareM-Files
Star Rating
(147)4.3 out of 5
Market Segments
Mid-Market (51.4% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about M-FilesSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that M-Files excels in its Search functionality, scoring a remarkable 9.6, which allows for quick and efficient retrieval of documents. In contrast, DocuWare, while still strong, has a slightly lower score of 8.8 in this area, indicating that M-Files may provide a more seamless experience for users needing to locate files rapidly.
- Reviewers mention that DocuWare shines in Quality of Support, achieving a score of 8.9 compared to M-Files' 8.1. This suggests that users may find more responsive and helpful customer service with DocuWare, which can be crucial for businesses relying on timely assistance.
- G2 users highlight M-Files' superior File Type Support, with a score of 9.3, indicating a broader range of compatible file formats. DocuWare matches this score but lacks the same level of user satisfaction, as reviewers note that M-Files handles diverse file types more effectively.
- Users on G2 report that DocuWare's Document Assembly feature, scoring 8.6, is more user-friendly and efficient than M-Files' 8.1. This could be a deciding factor for organizations that frequently create and manage complex documents.
- Reviewers mention that M-Files offers a more intuitive Web Interface, scoring 9.1, which enhances user experience. DocuWare's score of 8.8 indicates that while it is functional, M-Files may provide a more visually appealing and easier-to-navigate platform.
- Users say that M-Files' Mobile Apps score of 8.9 is a significant advantage, allowing for better access and management of documents on the go. DocuWare's mobile capabilities, also rated at 8.8, are commendable but may not offer the same level of convenience as M-Files for mobile users.
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Pricing
Entry-Level Pricing
Free Trial
DocuWare
Free Trial is available
M-Files
Free Trial is available
Ratings
Meets Requirements
9.0
210
8.6
102
Ease of Use
8.8
212
8.1
102
Ease of Setup
7.9
76
7.2
65
Ease of Admin
8.2
63
7.6
65
Quality of Support
8.9
203
8.1
96
Has the product been a good partner in doing business?
9.0
63
8.2
64
Product Direction (% positive)
9.4
209
8.2
101
Features by Category
File Management
8.0
9
Not enough data
9.1
9
Not enough data
9.3
9
Not enough data
9.6
9
Not enough data
8.9
9
Not enough data
Collaboration
9.4
9
Not enough data
9.4
9
Not enough data
7.8
9
Not enough data
8.9
9
Not enough data
Administration
9.4
9
Not enough data
8.9
9
Not enough data
9.3
9
Not enough data
6.7
9
Not enough data
8.0
9
Not enough data
8.3
9
Not enough data
9.3
9
Not enough data
Platform
8.8
10
Not enough data
8.7
10
Not enough data
8.3
10
Not enough data
8.5
10
Not enough data
8.3
10
Not enough data
Edit
9.2
18
Not enough data
8.3
18
Not enough data
8.3
17
Not enough data
8.1
17
Not enough data
Logistics
9.0
20
Not enough data
8.8
20
Not enough data
8.9
19
Not enough data
9.6
19
Not enough data
9.4
18
Not enough data
Setup
8.1
18
Not enough data
8.3
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
Management
8.0
18
Not enough data
8.2
18
Not enough data
8.2
18
Not enough data
Generative AI
Feature Not Available
Not enough data
Invoice Management
9.3
96
|
Verified
Not enough data
8.2
12
Not enough data
9.2
96
|
Verified
Not enough data
Invoice Processing
9.0
93
|
Verified
Not enough data
8.8
87
|
Verified
Not enough data
9.1
92
|
Verified
Not enough data
8.6
20
Not enough data
Analytics
9.1
90
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
87
|
Verified
Not enough data
Integration
8.9
92
|
Verified
Not enough data
8.9
88
|
Verified
Not enough data
9.0
90
|
Verified
Not enough data
Risk
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Recovery
Feature Not Available
Not enough data
7.9
11
Not enough data
Audit
8.9
11
Not enough data
Feature Not Available
Not enough data
9.3
9
Not enough data
9.6
13
Not enough data
Fraud
Feature Not Available
Not enough data
8.9
11
Not enough data
Feature Not Available
Not enough data
Operating System
9.0
13
Not enough data
7.1
13
Not enough data
6.5
12
Not enough data
Document Processing
9.4
13
Not enough data
9.0
13
Not enough data
8.5
13
Not enough data
8.6
13
Not enough data
8.6
13
Not enough data
Platform Additional Functionality
8.8
13
Not enough data
8.7
13
Not enough data
7.7
13
Not enough data
Customization
8.9
9
Not enough data
8.5
9
Not enough data
9.4
9
Not enough data
8.9
9
Not enough data
Additional Functionality
8.9
9
Not enough data
6.1
9
Not enough data
9.3
9
Not enough data
7.2
9
Not enough data
8.5
9
Not enough data
Data Management
Not enough data
10.0
7
Not enough data
10.0
6
Not enough data
10.0
6
Dashboards
Not enough data
9.0
5
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.4
6
Collaboration
Not enough data
10.0
5
Not enough data
8.6
6
Not enough data
10.0
7
Not enough data
Not enough data
Security
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
10.0
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Extraction
Not enough data
Not enough data
Not enough data
Not enough data
Data Validation
Not enough data
Not enough data
Workflow Automation
Not enough data
Not enough data
Not enough data
Not enough data
Document Management
Not enough data
Not enough data
Not enough data
Not enough data
Machine Learning
Not enough data
Not enough data
Natural Language Processing
Not enough data
Not enough data
Semantic Analysis
Not enough data
Not enough data
Data Integration
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
9.1
79
Not enough data
9.2
79
Not enough data
9.2
80
Not enough data
Feature Not Available
Not enough data
8.9
79
Not enough data
8.8
79
Not enough data
Platform Additional Functionality
Feature Not Available
Not enough data
9.0
79
Not enough data
Feature Not Available
Not enough data
9.1
80
Not enough data
9.0
79
Not enough data
Platform Data
Feature Not Available
Not enough data
8.8
79
Not enough data
9.0
80
Not enough data
Platform
8.3
20
Not enough data
8.5
17
Not enough data
9.0
10
Not enough data
9.2
23
Not enough data
8.8
23
Not enough data
8.9
15
Not enough data
7.5
12
Not enough data
7.3
15
Not enough data
Recruiting and Onboarding
8.8
78
Not enough data
9.2
79
Not enough data
File Management
9.1
146
9.1
80
8.8
140
9.1
83
8.9
140
8.1
51
8.9
139
9.0
69
8.8
138
8.3
70
8.6
137
8.1
63
8.9
129
7.7
50
8.5
132
8.0
43
8.7
125
8.3
53
8.8
147
9.0
84
8.8
141
8.4
68
8.8
123
8.4
53
Workflow
9.0
137
8.5
71
8.9
133
8.4
71
8.7
135
8.2
64
8.8
144
8.5
64
8.8
131
8.6
54
Platform
9.0
127
8.8
48
8.8
147
8.4
80
8.6
136
8.0
62
8.9
138
8.4
65
8.8
128
8.2
52
Categories
Categories
Shared Categories
DocuWare and M-Files are categorized as Engineering Document Management, Workflow Management, Cloud Content Collaboration, Enterprise Content Management (ECM), and Document Management
Unique Categories
DocuWare is categorized as Document Scanning, AP Automation, OCR, Online Form Builder, Onboarding, and Intelligent Document Processing (IDP)
M-Files has no unique categories
Reviews
Reviewers' Company Size
DocuWare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
M-Files
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Pharmaceuticals
8.7%
Information Technology and Services
8.7%
Management Consulting
3.5%
Insurance
3.5%
Accounting
3.5%
Other
72.1%
Information Technology and Services
7.5%
Construction
7.5%
Automotive
7.5%
Oil & Energy
6.5%
Marketing and Advertising
4.7%
Other
66.4%
Most Helpful Reviews
DocuWare
Most Helpful Favorable Review
Blanca M.
Verified User in Hospital & Health Care
Docuware allows users to obtain and examine Document papers in a single, easy-to-use platform. The user interface is simple and easy to use. If there is a problem with file access, there is always another file online on the backup disk since Docuware...
Most Helpful Critical Review
Verified User in Medical Devices
I dislike the lack of customization and would rather use an in company solution.
M-Files
Most Helpful Favorable Review
Chuck B.
Verified User in Computer & Network Security
We're really just getting started with the product, but have found it to be extremely easy to set up and use. Over a period of three days, I imported about 20,000 files from our server, using provided tools to associate metadata culled from a connected...
Most Helpful Critical Review
Yunus K.
Verified User in Automotive
The application interface is not user-friendly at all. A learning period must pass before you can use the app. However, it can be challenging to make sense of errors. We are unable to access the data on the created external user requests.
Blanca M.
Verified User in Hospital & Health Care
Docuware allows users to obtain and examine Document papers in a single, easy-to-use platform. The user interface is simple and easy to use. If there is a problem with file access, there is always another file online on the backup disk since Docuware...
Chuck B.
Verified User in Computer & Network Security
We're really just getting started with the product, but have found it to be extremely easy to set up and use. Over a period of three days, I imported about 20,000 files from our server, using provided tools to associate metadata culled from a connected...
Verified User in Medical Devices
I dislike the lack of customization and would rather use an in company solution.
Yunus K.
Verified User in Automotive
The application interface is not user-friendly at all. A learning period must pass before you can use the app. However, it can be challenging to make sense of errors. We are unable to access the data on the created external user requests.
Discussions
Does DocuWare integrate with other applications and hardware?
2 comments
Official Response from DocuWare
Yes. DocuWare offers pre-built integration connectors for SAP, Outlook, SharePoint and others. In addition, our Smart Connect product enables content access...Read more
Is DocuWare secure?
2 comments
Official Response from DocuWare
Yes. The system provides robust security at the document and information level, including tight control over user and admin rights. At the system level, all...Read more
What are the primary business benefits of DocuWare?
2 comments
Official Response from DocuWare
From our many conversations with customers, we’ve identified three strategic benefits common to almost all:
1. Taking big steps in digital...Read more
What kind of companies use M-Files?
1 comment
Official Response from M-Files
M-Files has customers in over 100 countries and range from organizations that just want to eliminate confusing folder structures to those companies with...Read more
Is M-Files 21 CFR Part 11 compliant?
1 comment
Official Response from M-Files
M-Files enables organizations to comply with FDA 21 CFR Part 11 regulations. An essential part of fulfilling these regulations is the use of revision and...Read more
Does M-Files provide an audit trail?
1 comment
Official Response from M-Files
M-Files includes the following audit trail functionality:
- Recording of object-specific events, such as object addition, modification and deletion...Read more
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