Compare DocuWare and Laserfiche 
At a Glance
Market Segments
Mid-Market (42.8% of reviews)
Mid-Market (58.9% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
$50.00 1 Users Per Year
DocuWare
Star Rating
(242)4.4 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Free Trial is available
Learn more about DocuWareLaserfiche
Star Rating
(972)4.7 out of 5
Market Segments
Mid-Market (58.9% of reviews)
Entry-Level Pricing
$50.00 1 Users Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Laserfiche excels in its Form Creation feature, scoring 9.2, which allows for highly customizable forms that can be tailored to specific business needs. In contrast, DocuWare's score of 8.9 indicates it offers solid form capabilities but lacks some of the advanced customization options that Laserfiche provides.
- Reviewers mention that Laserfiche's Search functionality, with a score of 8.9, is robust but falls short compared to DocuWare's impressive score of 9.6. Users on G2 highlight that DocuWare's search capabilities make it easier to locate documents quickly, which is crucial for efficiency in document-heavy environments.
- G2 users indicate that both platforms have strong Collaboration features, but DocuWare shines with a higher score of 9.4 compared to Laserfiche's 9.0. Reviewers appreciate DocuWare's seamless File Sharing and Change Tracking functionalities, which enhance team productivity and accountability.
- Users say that Laserfiche's Device Syncing feature, scoring 7.6, is less effective than DocuWare's 8.0. Reviewers mention that DocuWare provides a more reliable experience for accessing documents across multiple devices, which is essential for remote work scenarios.
- Reviewers mention that Laserfiche's Customization options, particularly in Custom Fields and Conditional Logic, score 9.1 and 8.9 respectively, allowing for tailored workflows. However, DocuWare's overall customization capabilities are perceived as slightly less flexible, with scores of 8.9 and 8.5.
- Users report that Laserfiche's Quality of Support is rated at 8.9, matching DocuWare's score, but reviewers highlight that Laserfiche's support team is often more responsive and helpful in resolving issues quickly, making it a preferred choice for businesses that prioritize customer service.
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Pricing
Entry-Level Pricing
Laserfiche
Laserfiche Cloud Starter
$50.00
1 Users Per Year
Support paperless goals with a proven document management system. Starts at 1 user.
- Import, store & organize files, bulk import emails and files, full-text search, customizable metadata, Microsoft 365 integration
- Collaborate across content, simultaneous document editing, document versioning, external file sharing, annotations
- Manage access to information, fine-grained access controls, redactions, offline mobile access
Free Trial
DocuWare
Free Trial is available
Laserfiche
Free Trial is available
Ratings
Meets Requirements
9.0
210
9.1
804
Ease of Use
8.8
212
8.8
825
Ease of Setup
7.9
76
8.1
577
Ease of Admin
8.2
63
8.5
583
Quality of Support
8.9
203
8.9
770
Has the product been a good partner in doing business?
9.0
63
9.1
580
Product Direction (% positive)
9.4
209
9.5
806
Features by Category
File Management
8.0
9
7.6
17
9.1
9
9.1
18
9.3
9
9.1
18
9.6
9
8.9
18
8.9
9
7.7
16
Collaboration
9.4
9
9.0
18
9.4
9
9.2
18
7.8
9
7.8
18
8.9
9
8.6
17
Administration
9.4
9
9.1
18
8.9
9
9.1
19
9.3
9
9.4
18
6.7
9
9.1
18
8.0
9
9.4
17
8.3
9
9.2
17
9.3
9
9.3
17
Platform
8.8
10
8.2
22
8.7
10
9.0
22
8.3
10
8.6
22
8.5
10
8.7
22
8.3
10
8.3
22
Edit
9.2
18
8.9
347
8.3
18
8.8
334
8.3
17
8.6
303
8.1
17
8.8
321
Logistics
9.0
20
9.0
364
8.8
20
8.9
332
8.9
19
8.7
298
9.6
19
9.2
373
9.4
18
9.0
372
Setup
8.1
18
Not enough data
8.3
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
Management
8.0
18
Not enough data
8.2
18
Not enough data
8.2
18
Not enough data
Generative AI
Feature Not Available
Not enough data
Invoice Management
9.3
96
|
Verified
8.9
73
8.2
12
8.6
53
9.2
96
|
Verified
9.2
83
Invoice Processing
9.0
93
|
Verified
8.7
64
8.8
87
|
Verified
8.0
55
9.1
92
|
Verified
9.1
80
8.6
20
8.1
50
Analytics
9.1
90
|
Verified
9.0
68
Feature Not Available
8.5
47
9.2
87
|
Verified
7.9
48
Integration
8.9
92
|
Verified
8.5
61
8.9
88
|
Verified
7.9
49
9.0
90
|
Verified
8.3
45
Risk
Feature Not Available
8.7
72
Feature Not Available
8.8
71
Feature Not Available
8.8
64
Recovery
Feature Not Available
8.4
48
7.9
11
8.7
81
Audit
8.9
11
8.8
74
Feature Not Available
8.6
59
9.3
9
8.0
48
9.6
13
8.0
56
Fraud
Feature Not Available
8.2
53
8.9
11
8.4
65
Feature Not Available
8.7
70
Automation Building
Not enough data
8.9
26
|
Verified
Not enough data
8.8
29
|
Verified
Not enough data
8.8
32
|
Verified
Not enough data
9.0
32
|
Verified
Not enough data
9.1
30
|
Verified
Not enough data
8.3
19
|
Verified
Bot Management & Execution
Not enough data
9.1
25
|
Verified
Not enough data
9.3
31
|
Verified
Not enough data
9.3
30
|
Verified
Not enough data
9.2
24
|
Verified
Not enough data
9.1
27
|
Verified
Not enough data
9.0
27
|
Verified
Intelligent Automation
Not enough data
8.8
30
|
Verified
Not enough data
8.5
18
|
Verified
Not enough data
8.1
16
|
Verified
Digital Workflows
Not enough data
8.9
151
|
Verified
Not enough data
8.6
138
|
Verified
Not enough data
9.3
160
|
Verified
Forms
Not enough data
8.8
142
|
Verified
Not enough data
8.9
157
|
Verified
Not enough data
8.5
134
|
Verified
Automation
Not enough data
9.1
162
|
Verified
Not enough data
9.0
150
Not enough data
8.7
145
|
Verified
Not enough data
8.0
100
|
Verified
Operating System
9.0
13
9.0
191
7.1
13
7.0
103
6.5
12
7.2
92
Document Processing
9.4
13
8.8
189
9.0
13
8.6
175
8.5
13
7.9
142
8.6
13
8.4
147
8.6
13
8.3
161
Platform Additional Functionality
8.8
13
8.4
167
8.7
13
8.5
170
7.7
13
8.5
164
Customization
8.9
9
9.0
182
8.5
9
8.9
171
9.4
9
9.1
175
8.9
9
8.9
182
Additional Functionality
8.9
9
8.7
154
6.1
9
7.7
128
9.3
9
8.9
174
7.2
9
7.5
108
8.5
9
8.4
145
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dashboards
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process Management
Not enough data
8.9
325
Not enough data
8.8
313
Not enough data
8.8
312
Not enough data
8.5
231
Not enough data
8.0
194
Not enough data
8.5
204
Not enough data
9.2
265
Customization
Not enough data
9.0
347
Not enough data
9.1
353
Not enough data
9.2
355
Not enough data
8.5
291
Not enough data
8.6
291
Collaboration
Not enough data
8.7
327
Not enough data
8.6
303
Not enough data
9.0
334
Not enough data
9.0
341
Process Development
Not enough data
9.2
269
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Extraction
Not enough data
Not enough data
Not enough data
Not enough data
Data Validation
Not enough data
Not enough data
Workflow Automation
Not enough data
Not enough data
Not enough data
Not enough data
Document Management
Not enough data
Not enough data
Not enough data
Not enough data
Machine Learning
Not enough data
Not enough data
Natural Language Processing
Not enough data
Not enough data
Semantic Analysis
Not enough data
Not enough data
Data Integration
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
9.1
79
Not enough data
9.2
79
Not enough data
9.2
80
Not enough data
Feature Not Available
Not enough data
8.9
79
Not enough data
8.8
79
Not enough data
Platform Additional Functionality
Feature Not Available
Not enough data
9.0
79
Not enough data
Feature Not Available
Not enough data
9.1
80
Not enough data
9.0
79
Not enough data
Platform Data
Feature Not Available
Not enough data
8.8
79
Not enough data
9.0
80
Not enough data
Platform
8.3
20
Not enough data
8.5
17
Not enough data
9.0
10
Not enough data
9.2
23
Not enough data
8.8
23
Not enough data
8.9
15
Not enough data
7.5
12
Not enough data
7.3
15
Not enough data
Recruiting and Onboarding
8.8
78
Not enough data
9.2
79
Not enough data
File Management
9.1
146
9.1
244
8.8
140
9.3
256
8.9
140
8.9
243
8.9
139
8.9
225
8.8
138
8.7
214
8.6
137
8.8
220
8.9
129
9.2
227
8.5
132
8.4
198
8.7
125
8.7
203
8.8
147
8.9
250
8.8
141
8.9
230
8.8
123
8.0
164
Workflow
9.0
137
9.2
239
8.9
133
9.0
233
8.7
135
9.0
228
8.8
144
9.1
225
8.8
131
8.6
178
Platform
9.0
127
8.5
144
8.8
147
8.9
240
8.6
136
8.6
219
8.9
138
8.8
192
8.8
128
8.4
163
Categories
Categories
Shared Categories
DocuWare and Laserfiche are categorized as Document Scanning, AP Automation, OCR, Online Form Builder, Cloud Content Collaboration, Enterprise Content Management (ECM), and Document Management
Unique Categories
DocuWare is categorized as Engineering Document Management, Workflow Management, Onboarding, and Intelligent Document Processing (IDP)
Laserfiche is categorized as Digital Process Automation (DPA), Robotic Process Automation (RPA), and Business Process Management
Reviews
Reviewers' Company Size
DocuWare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Laserfiche
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Pharmaceuticals
8.7%
Information Technology and Services
8.7%
Management Consulting
3.5%
Insurance
3.5%
Accounting
3.5%
Other
72.1%
Government Administration
36.8%
Education Management
7.5%
Primary/Secondary Education
5.1%
Information Technology and Services
4.6%
Higher Education
4.6%
Other
41.4%
Most Helpful Reviews
DocuWare
Most Helpful Favorable Review
Blanca M.
Verified User in Hospital & Health Care
Docuware allows users to obtain and examine Document papers in a single, easy-to-use platform. The user interface is simple and easy to use. If there is a problem with file access, there is always another file online on the backup disk since Docuware...
Most Helpful Critical Review
Verified User in Medical Devices
I dislike the lack of customization and would rather use an in company solution.
Laserfiche
Most Helpful Favorable Review
Brenda D.
Verified User in Primary/Secondary Education
Laserfiche takes the guesswork out of managing your documents. It shines a light on the benefit of a centralized document management system versus a network drive or other cloud-based storage. I also like the automation aspect, that is available in...
Most Helpful Critical Review
Verified User in Education Management
Everything about this product is designed to lock you in to work flows that have to be programmed in and cost exorbitant amounts of moeny to have their teams design them. Then you better not want to change anything. Complex. Costly. Not modern...
Blanca M.
Verified User in Hospital & Health Care
Docuware allows users to obtain and examine Document papers in a single, easy-to-use platform. The user interface is simple and easy to use. If there is a problem with file access, there is always another file online on the backup disk since Docuware...
Brenda D.
Verified User in Primary/Secondary Education
Laserfiche takes the guesswork out of managing your documents. It shines a light on the benefit of a centralized document management system versus a network drive or other cloud-based storage. I also like the automation aspect, that is available in...
Verified User in Medical Devices
I dislike the lack of customization and would rather use an in company solution.
Verified User in Education Management
Everything about this product is designed to lock you in to work flows that have to be programmed in and cost exorbitant amounts of moeny to have their teams design them. Then you better not want to change anything. Complex. Costly. Not modern...
Discussions
Does DocuWare integrate with other applications and hardware?
2 comments
Official Response from DocuWare
Yes. DocuWare offers pre-built integration connectors for SAP, Outlook, SharePoint and others. In addition, our Smart Connect product enables content access...Read more
Is DocuWare secure?
2 comments
Official Response from DocuWare
Yes. The system provides robust security at the document and information level, including tight control over user and admin rights. At the system level, all...Read more
What are the primary business benefits of DocuWare?
2 comments
Official Response from DocuWare
From our many conversations with customers, we’ve identified three strategic benefits common to almost all:
1. Taking big steps in digital...Read more
What is the best way to explain Laserfische to a non-user?
3 comments
GM
Laserfiche started in the 1980's as a means of digitizing paper (hence LaserFICHE as in old school fiche readers) so rooms full of poorly organized paper...Read more
Would it be possible to get a trial version of laserfiche RIO etc (e.g. billed weekly/monthly through dedicated server provider Laserfiche would partner with)? Would be great and safer than an offline I guess?
3 comments
JS
I don't believe so however, ask a Laserfiche Employee for the Empower Virtual Machine. This is a free virtual environment that mimics the Full version of...Read more
How many individuals in your workplace utilize Laserfiche Forms and Workflow?
2 comments
HI
20 employees minimum.Read more
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