Compare DocuWare and Laserfiche 
At a Glance
Market Segments
Mid-Market (42.8% of reviews)
Mid-Market (60.0% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
$50.00 1 Users Per Year
DocuWare
Star Rating
(242)4.4 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Free Trial is available
Learn more about DocuWareLaserfiche
Star Rating
(1,153)4.7 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Entry-Level Pricing
$50.00 1 Users Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Laserfiche excels in its Form Creation feature, scoring 9.2, which allows for highly customizable forms that enhance user experience. In contrast, DocuWare's form creation capabilities, while solid, received a lower score of 8.9, indicating that users find Laserfiche's offering more robust.
- Reviewers mention that Laserfiche's Search functionality is particularly strong, with a score of 8.9, making it easier to locate documents quickly. DocuWare, however, shines in this area with a higher score of 9.6, suggesting that users find its search capabilities more effective and user-friendly.
- G2 users highlight Laserfiche's superior Collaboration features, scoring 8.7, which facilitate teamwork through effective document sharing and simultaneous editing. DocuWare matches this score but users report that its collaboration tools, such as Change Tracking, are slightly more intuitive, scoring 8.9.
- Users on G2 appreciate Laserfiche's Device Syncing capabilities, scoring 7.6, which allows for seamless access across devices. In comparison, DocuWare's score of 8.0 indicates a more reliable syncing experience, making it a better choice for users who prioritize mobile access.
- Reviewers mention that Laserfiche's Quality of Support is commendable, with a score of 8.9, indicating a strong customer service experience. DocuWare matches this score, but users report that the responsiveness and helpfulness of support staff can vary, suggesting that Laserfiche may provide a more consistent support experience.
- Users say that Laserfiche's Customization options, particularly in Custom Fields, score 9.1, allowing for tailored solutions that fit specific business needs. DocuWare, while offering customization, scores slightly lower at 8.9, indicating that users may find Laserfiche's options more flexible and user-friendly.
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Pricing
Entry-Level Pricing
Laserfiche
Laserfiche Cloud Starter
$50.00
1 Users Per Year
Support paperless goals with a proven document management system. Starts at 1 user.
- Import, store & organize files, bulk import emails and files, full-text search, customizable metadata, Microsoft 365 integration
- Collaborate across content, simultaneous document editing, document versioning, external file sharing, annotations
- Manage access to information, fine-grained access controls, redactions, offline mobile access
Free Trial
DocuWare
Free Trial is available
Laserfiche
Free Trial is available
Ratings
Meets Requirements
9.0
210
9.1
975
Ease of Use
8.8
212
8.8
1,002
Ease of Setup
7.9
76
8.2
721
Ease of Admin
8.2
63
8.5
706
Quality of Support
8.9
203
9.0
933
Has the product been a good partner in doing business?
9.0
63
9.2
705
Product Direction (% positive)
9.4
209
9.5
978
Features by Category
File Management
8.0
9
8.3
31
9.1
9
9.2
32
9.3
9
8.9
30
9.6
9
9.0
30
8.9
9
8.2
28
Collaboration
9.4
9
8.9
30
9.4
9
9.1
30
7.8
9
8.2
30
8.9
9
8.7
29
Administration
9.4
9
9.1
30
8.9
9
8.9
31
9.3
9
9.3
30
6.7
9
9.1
30
8.0
9
9.5
28
8.3
9
9.1
28
9.3
9
9.3
28
Platform
8.8
10
8.4
42
8.7
10
9.2
41
8.3
10
8.7
41
8.5
10
8.9
41
8.3
10
8.3
41
Edit
9.2
18
8.9
420
8.3
18
8.9
405
8.3
17
8.7
374
8.1
17
8.8
393
Logistics
9.0
20
9.1
434
8.8
20
8.9
402
8.9
19
8.7
368
9.6
19
9.3
443
9.4
18
9.0
442
Setup
8.1
18
Not enough data
8.3
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
Management
8.0
18
Not enough data
8.2
18
Not enough data
8.2
18
Not enough data
Generative AI
Feature Not Available
Not enough data
Invoice Management
9.3
96
|
Verified
8.8
98
8.2
12
8.4
78
9.2
96
|
Verified
9.1
108
Invoice Processing
9.0
93
|
Verified
8.6
90
8.8
87
|
Verified
7.9
81
9.1
92
|
Verified
9.0
106
8.6
20
8.0
74
Analytics
9.1
90
|
Verified
8.8
91
Feature Not Available
8.3
71
9.2
87
|
Verified
7.9
71
Integration
8.9
92
|
Verified
8.4
85
8.9
88
|
Verified
7.9
71
9.0
90
|
Verified
8.2
70
Risk
Feature Not Available
8.5
94
Feature Not Available
8.7
95
Feature Not Available
8.5
86
Recovery
Feature Not Available
8.2
68
7.9
11
8.5
102
Audit
8.9
11
8.5
95
Feature Not Available
8.4
80
9.3
9
7.8
68
9.6
13
7.9
77
Fraud
Feature Not Available
8.2
74
8.9
11
8.3
85
Feature Not Available
8.5
90
Automation Building
Not enough data
8.8
28
|
Verified
Not enough data
8.7
31
|
Verified
Not enough data
8.6
34
|
Verified
Not enough data
8.9
34
|
Verified
Not enough data
9.0
31
|
Verified
Not enough data
8.2
20
|
Verified
Bot Management & Execution
Not enough data
9.0
28
|
Verified
Not enough data
9.2
32
|
Verified
Not enough data
9.2
31
|
Verified
Not enough data
9.0
25
|
Verified
Not enough data
9.0
28
|
Verified
Not enough data
8.9
28
|
Verified
Intelligent Automation
Not enough data
8.9
31
|
Verified
Not enough data
8.4
20
|
Verified
Not enough data
8.1
18
|
Verified
Digital Workflows
Not enough data
8.9
186
|
Verified
Not enough data
8.6
173
|
Verified
Not enough data
9.3
195
|
Verified
Forms
Not enough data
8.8
177
|
Verified
Not enough data
8.9
192
|
Verified
Not enough data
8.6
166
|
Verified
Automation
Not enough data
9.2
195
|
Verified
Not enough data
9.1
183
Not enough data
8.8
177
|
Verified
Not enough data
8.1
131
|
Verified
Operating System
9.0
13
9.1
243
7.1
13
7.3
146
6.5
12
7.3
131
Document Processing
9.4
13
8.9
239
9.0
13
8.6
225
8.5
13
8.0
183
8.6
13
8.5
189
8.6
13
8.4
209
Platform Additional Functionality
8.8
13
8.5
212
8.7
13
8.6
215
7.7
13
8.6
206
Customization
8.9
9
9.1
220
8.5
9
9.0
207
9.4
9
9.1
213
8.9
9
9.0
218
Additional Functionality
8.9
9
8.8
191
6.1
9
7.8
164
9.3
9
9.0
214
7.2
9
7.7
142
8.5
9
8.3
179
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dashboards
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process Management
Not enough data
8.9
415
Not enough data
8.7
403
Not enough data
8.9
403
Not enough data
8.5
318
Not enough data
8.2
285
Not enough data
8.5
294
Not enough data
9.1
353
Customization
Not enough data
9.0
443
Not enough data
9.1
448
Not enough data
9.1
447
Not enough data
8.5
385
Not enough data
8.6
385
Collaboration
Not enough data
8.7
418
Not enough data
8.6
393
Not enough data
8.9
423
Not enough data
9.0
430
Process Development
Not enough data
9.1
352
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Extraction
Not enough data
Not enough data
Not enough data
Not enough data
Data Validation
Not enough data
Not enough data
Workflow Automation
Not enough data
Not enough data
Not enough data
Not enough data
Document Management
Not enough data
Not enough data
Not enough data
Not enough data
Machine Learning
Not enough data
Not enough data
Natural Language Processing
Not enough data
Not enough data
Semantic Analysis
Not enough data
Not enough data
Data Integration
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
9.1
79
Not enough data
9.2
79
Not enough data
9.2
80
Not enough data
Feature Not Available
Not enough data
8.9
79
Not enough data
8.8
79
Not enough data
Platform Additional Functionality
Feature Not Available
Not enough data
9.0
79
Not enough data
Feature Not Available
Not enough data
9.1
80
Not enough data
9.0
79
Not enough data
Platform Data
Feature Not Available
Not enough data
8.8
79
Not enough data
9.0
80
Not enough data
Platform
8.3
20
Not enough data
8.5
17
Not enough data
9.0
10
Not enough data
9.2
23
Not enough data
8.8
23
Not enough data
8.9
15
Not enough data
7.5
12
Not enough data
7.3
15
Not enough data
Recruiting and Onboarding
8.8
78
Not enough data
9.2
79
Not enough data
File Management
9.1
146
9.0
280
8.8
140
9.4
292
8.9
140
8.9
277
8.9
139
8.9
258
8.8
138
8.7
248
8.6
137
8.8
253
8.9
129
9.2
260
8.5
132
8.5
231
8.7
125
8.7
234
8.8
147
8.9
282
8.8
141
8.9
261
8.8
123
8.0
193
Workflow
9.0
137
9.2
271
8.9
133
9.0
265
8.7
135
9.0
259
8.8
144
9.2
256
8.8
131
8.7
209
Platform
9.0
127
8.6
172
8.8
147
8.9
271
8.6
136
8.6
250
8.9
138
8.8
223
8.8
128
8.4
192
Categories
Categories
Shared Categories
DocuWare and Laserfiche are categorized as Document Scanning, AP Automation, OCR, Online Form Builder, Cloud Content Collaboration, Enterprise Content Management (ECM), and Document Management
Unique Categories
DocuWare is categorized as Engineering Document Management, Workflow Management, Onboarding, and Intelligent Document Processing (IDP)
Laserfiche is categorized as Digital Process Automation (DPA), Robotic Process Automation (RPA), and Business Process Management
Reviews
Reviewers' Company Size
DocuWare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Laserfiche
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Pharmaceuticals
8.7%
Information Technology and Services
8.7%
Management Consulting
3.5%
Insurance
3.5%
Accounting
3.5%
Other
72.1%
Government Administration
38.4%
Education Management
7.5%
Primary/Secondary Education
5.2%
Higher Education
4.4%
Financial Services
4.2%
Other
40.3%
Most Helpful Reviews
DocuWare
Most Helpful Favorable Review
Blanca M.
Verified User in Hospital & Health Care
Docuware allows users to obtain and examine Document papers in a single, easy-to-use platform. The user interface is simple and easy to use. If there is a problem with file access, there is always another file online on the backup disk since Docuware...
Most Helpful Critical Review
Verified User in Law Practice
Extra step of downloading every document, interface is not user friendly or intuitive. Overall, I think it would be more useful in an accounting setting. It is not appropriate for use in a law firm...
Laserfiche
Most Helpful Favorable Review
Brenda D.
Verified User in Primary/Secondary Education
Laserfiche takes the guesswork out of managing your documents. It shines a light on the benefit of a centralized document management system versus a network drive or other cloud-based storage. I also like the automation aspect, that is available in...
Most Helpful Critical Review
Verified User in Computer Software
Importing content is very tedious and difficult sometimes. Random errors will stop mass imports.
Blanca M.
Verified User in Hospital & Health Care
Docuware allows users to obtain and examine Document papers in a single, easy-to-use platform. The user interface is simple and easy to use. If there is a problem with file access, there is always another file online on the backup disk since Docuware...
Brenda D.
Verified User in Primary/Secondary Education
Laserfiche takes the guesswork out of managing your documents. It shines a light on the benefit of a centralized document management system versus a network drive or other cloud-based storage. I also like the automation aspect, that is available in...
Verified User in Law Practice
Extra step of downloading every document, interface is not user friendly or intuitive. Overall, I think it would be more useful in an accounting setting. It is not appropriate for use in a law firm...
Verified User in Computer Software
Importing content is very tedious and difficult sometimes. Random errors will stop mass imports.
Discussions
Does DocuWare integrate with other applications and hardware?
2 comments
Official Response from DocuWare
Yes. DocuWare offers pre-built integration connectors for SAP, Outlook, SharePoint and others. In addition, our Smart Connect product enables content access...Read more
Is DocuWare secure?
2 comments
Official Response from DocuWare
Yes. The system provides robust security at the document and information level, including tight control over user and admin rights. At the system level, all...Read more
What are the primary business benefits of DocuWare?
2 comments
Official Response from DocuWare
From our many conversations with customers, we’ve identified three strategic benefits common to almost all:
1. Taking big steps in digital...Read more
Would it be possible to get a trial version of laserfiche RIO etc (e.g. billed weekly/monthly through dedicated server provider Laserfiche would partner with)? Would be great and safer than an offline I guess?
3 comments
JS
I don't believe so however, ask a Laserfiche Employee for the Empower Virtual Machine. This is a free virtual environment that mimics the Full version of...Read more
What is the best way to explain Laserfische to a non-user?
3 comments
GM
Laserfiche started in the 1980's as a means of digitizing paper (hence LaserFICHE as in old school fiche readers) so rooms full of poorly organized paper...Read more
How many individuals in your workplace utilize Laserfiche Forms and Workflow?
2 comments
HI
20 employees minimum.Read more
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