Compare Dialpad Connect and Nextiva 
At a Glance
Market Segments
Small-Business (56.2% of reviews)
Small-Business (77.7% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Starting at $20.00 1 User Per Month
Dialpad Connect
Star Rating
(1,854)4.4 out of 5
Market Segments
Small-Business (56.2% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansNextiva
Star Rating
(3,238)4.5 out of 5
Market Segments
Small-Business (77.7% of reviews)
Entry-Level Pricing
Starting at $20.00 1 User Per Month
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dialpad Connect excels in Ease of Use with a score of 9.1, making it a favorite among small businesses looking for a straightforward communication tool. In contrast, Nextiva, while still user-friendly, has a slightly lower score of 8.7, indicating that some users find it less intuitive.
- Reviewers mention that Dialpad Connect offers superior Call Management features, scoring 9.3, which includes robust options for Call Routing and Automatic Call Distribution. Nextiva, while competitive, scores slightly lower at 9.2, suggesting that Dialpad may provide a more seamless experience in this area.
- G2 users highlight Dialpad Connect's strong performance in Generative AI capabilities, particularly in AI Text Generation with a score of 9.2. Nextiva's score of 8.8 in the same category indicates that while it offers AI features, they may not be as advanced or user-friendly as those in Dialpad Connect.
- Users on G2 report that Nextiva shines in Quality of Support, achieving a score of 9.0, which is higher than Dialpad Connect's score of 8.6. This suggests that Nextiva may provide more responsive and effective customer service, a crucial factor for businesses relying on communication tools.
- Reviewers mention that Dialpad Connect's Mobile Access is rated at 8.6, allowing users to manage calls and messages effectively on the go. Nextiva, with a score of 8.3, may not offer the same level of mobile functionality, which could be a deciding factor for users who prioritize mobile communication.
- Users say that both products offer excellent Voicemail to Email features, scoring 9.1 each. However, Dialpad Connect's additional features like Voicemail to SMS (8.9) provide a slight edge in flexibility compared to Nextiva's score of 8.7, making it easier for users to manage their messages across different platforms.
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Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Nextiva
Digital
Starting at $20.00
1 User Per Month
For startups!
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
- Website live chat
- Messaging apps
- Social Media channels
Free Trial
Dialpad Connect
Free Trial is available
Nextiva
No trial information availableRatings
Meets Requirements
9.0
1,405
9.0
2,601
Ease of Use
9.1
1,418
8.7
2,633
Ease of Setup
8.7
578
8.3
1,920
Ease of Admin
8.6
536
8.5
1,887
Quality of Support
8.6
1,229
9.0
2,587
Has the product been a good partner in doing business?
8.6
526
8.8
1,867
Product Direction (% positive)
8.5
1,303
8.3
2,489
Features by Category
Lead Facilitation
7.7
17
Not enough data
7.2
17
Not enough data
7.7
17
Not enough data
7.6
18
Not enough data
Organization
7.6
17
Not enough data
8.7
18
Not enough data
8.6
17
Not enough data
Performance Analysis
7.9
19
Not enough data
8.1
19
Not enough data
Sales Analysis
7.5
17
Not enough data
7.5
17
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
Not enough data
9.3
133
Not enough data
8.1
122
Not enough data
7.9
121
Not enough data
8.2
125
Not enough data
8.1
117
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.6
120
Not enough data
8.5
121
Not enough data
8.7
121
Not enough data
8.1
120
Not enough data
8.1
119
Not enough data
8.2
122
Not enough data
8.3
119
Not enough data
8.2
115
Administrative
Not enough data
8.2
119
Not enough data
9.1
122
Not enough data
8.9
121
Not enough data
8.3
116
Not enough data
8.0
111
Feedback Management
8.0
15
Not enough data
8.5
14
Not enough data
8.6
15
Not enough data
Feedback Analysis
8.8
15
Not enough data
8.6
15
Not enough data
8.3
14
Not enough data
Feedback Sources
8.3
14
Not enough data
8.1
13
Not enough data
7.7
14
Not enough data
8.7
14
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
8.0
430
Not enough data
8.6
628
Not enough data
8.6
547
Not enough data
8.9
654
Not enough data
8.8
569
Not enough data
8.3
464
Not enough data
8.6
567
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.7
571
Not enough data
8.7
531
Administrative
Not enough data
8.6
557
Not enough data
8.6
586
Basic Communication - Cloud PBX
Not enough data
9.3
15
Not enough data
8.7
14
Not enough data
9.3
14
Not enough data
7.9
12
Not enough data
8.3
14
Not enough data
9.0
15
Advanced Features - Cloud PBX
Not enough data
9.0
15
Not enough data
9.2
15
Not enough data
9.1
15
Not enough data
9.2
14
Basic Communication
9.2
757
|
Verified
9.2
1510
|
Verified
8.3
345
|
Verified
7.9
792
|
Verified
9.1
627
|
Verified
8.3
933
|
Verified
8.4
344
|
Verified
7.8
731
8.8
491
|
Verified
8.6
1045
|
Verified
9.2
546
|
Verified
9.2
1227
|
Verified
Access
8.8
444
|
Verified
8.0
804
8.8
483
|
Verified
8.1
795
9.1
602
|
Verified
8.5
929
|
Verified
Advanced Features
8.8
513
|
Verified
8.3
1064
|
Verified
8.8
430
|
Verified
8.6
1124
|
Verified
9.4
664
|
Verified
9.1
1362
Calling
9.0
584
Not enough data
Feature Not Available
Not enough data
9.1
614
Not enough data
9.1
629
Not enough data
Contacts
8.7
626
Not enough data
8.6
554
Not enough data
8.5
495
Not enough data
Insights
8.5
471
Not enough data
8.7
532
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
384
Not enough data
Extensions
8.8
89
|
Verified
8.4
131
|
Verified
9.2
95
|
Verified
9.1
139
|
Verified
9.0
78
|
Verified
8.8
129
|
Verified
Features
9.1
120
|
Verified
9.1
155
|
Verified
Feature Not Available
8.7
130
9.3
88
8.3
121
|
Verified
9.3
111
|
Verified
8.9
136
|
Verified
9.3
82
|
Verified
8.4
126
|
Verified
8.8
97
|
Verified
Feature Not Available
Categories
Categories
Shared Categories
Dialpad Connect and Nextiva are categorized as UCaaS Platforms and VoIP
Unique Categories
Dialpad Connect is categorized as AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Feedback Analytics
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.9%
Information Technology and Services
7.0%
Real Estate
5.7%
Marketing and Advertising
5.7%
Financial Services
5.5%
Other
68.3%
Hospital & Health Care
5.9%
Insurance
5.6%
Construction
5.3%
Financial Services
4.5%
Real Estate
4.1%
Other
74.7%
Most Helpful Reviews
Dialpad Connect
Most Helpful Favorable Review
Emily B.
Verified User in Marketing and Advertising
After using another phone service and looking into other competitors, DialPad really stood apart by the quality of their product and phenomenal customer service. The set-up was detailed, but was guided by great tutorial videos and when I had questions their...
Most Helpful Critical Review
Verified User in Computer Software
Sales process and treatment by sales team - their AE failed to properly conduct discovery in our initial calls, and their SE said not a word. One question from either of them would have surfaced an issue that would have prevented us from moving forward, but...
Nextiva
Most Helpful Favorable Review
Verified User in Automotive
We’re plugging our gaps, removing inefficiencies and growing considerably as a result. There have been so many benefits but ultimately it’s been about maximizing what we have and we’re now best equip to do this with everything we have coming out of NextOS....
Most Helpful Critical Review
Windy D.
Verified User in Public Relations and Communications
This service is glitchy and frustrating at EVERY turn. From the transfer of our numbers from our previous provider to the day-to-day functionality of the mobile app. There has hardly been a single week that has gone by where something has not gone wrong....
Emily B.
Verified User in Marketing and Advertising
After using another phone service and looking into other competitors, DialPad really stood apart by the quality of their product and phenomenal customer service. The set-up was detailed, but was guided by great tutorial videos and when I had questions their...
Verified User in Automotive
We’re plugging our gaps, removing inefficiencies and growing considerably as a result. There have been so many benefits but ultimately it’s been about maximizing what we have and we’re now best equip to do this with everything we have coming out of NextOS....
Verified User in Computer Software
Sales process and treatment by sales team - their AE failed to properly conduct discovery in our initial calls, and their SE said not a word. One question from either of them would have surfaced an issue that would have prevented us from moving forward, but...
Windy D.
Verified User in Public Relations and Communications
This service is glitchy and frustrating at EVERY turn. From the transfer of our numbers from our previous provider to the day-to-day functionality of the mobile app. There has hardly been a single week that has gone by where something has not gone wrong....
Discussions
How much does Dialpad cost?
4 comments
ED
You can find the prices here:...Read more
What are others best practices using Dialpad?
2 comments
RC
You can call( obviously) , you can text( which is direct) , you cab have multiple departments( different lines for individuals) ...its very user friendly Read more
Are you making an update to make it easier to see which calls are coming from which department?
2 comments
NY
This is something I'd like to see as well. In Dialpad ES, you can view each separate leg of the call log, but there's nothing tying the separate logs...Read more
What does nextiva do?
3 comments
SC
The text appears to be in English and does not require translation. It refers to "Phone Systems for business," which suggests a topic related to...Read more
What is VoIP feature?
3 comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
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