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Compare Dialpad Connect and InsideSales 
Featured Products
At a Glance
Market Segments
Small-Business (57.9% of reviews)
Enterprise (48.4% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
No pricing available
Dialpad Connect
Star Rating
(3,946)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansInsideSales
Star Rating
(618)4.5 out of 5
Market Segments
Enterprise (48.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about InsideSalesSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in user experience, particularly with its AI-powered features like real-time transcription and sentiment analysis, which help users gain instant insights during calls. This functionality reduces the need for manual note-taking, making communication more efficient.
- Users say that Dialpad Connect's ease of setup is a significant advantage, with many highlighting the intuitive onboarding process that allows for quick implementation. In contrast, InsideSales, while praised for its overall user experience, has received feedback indicating that its setup can be more complex and time-consuming.
- Reviewers mention that Dialpad Connect provides a strong connectivity experience, allowing users to communicate effectively without using personal phone numbers. This feature is particularly beneficial for those in recruitment or sales roles, enhancing their ability to connect with candidates or clients seamlessly.
- According to verified reviews, InsideSales shines in its task management capabilities, with users appreciating the automated lead calling reminders. This feature helps streamline daily activities, allowing sales professionals to focus on making calls rather than organizing their schedules.
- G2 reviewers highlight that while Dialpad Connect has a slightly lower quality of support rating compared to InsideSales, it still offers valuable resources. Users appreciate the ongoing support from InsideSales, which is noted for being responsive and helpful during the onboarding process and beyond.
- Users report that both platforms meet their requirements effectively, but Dialpad Connect has a slight edge in ease of use, with many users finding it more intuitive for daily tasks. This is reflected in the positive feedback regarding its user-friendly interface, which enhances productivity for small businesses.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
InsideSales
No pricing availableFree Trial
Dialpad Connect
Free Trial is available
InsideSales
Free Trial is available
Ratings
Meets Requirements
8.9
3,196
8.9
487
Ease of Use
9.1
3,216
8.9
491
Ease of Setup
9.0
1,201
8.4
94
Ease of Admin
8.9
1,111
8.4
96
Quality of Support
8.5
2,485
9.1
479
Has the product been a good partner in doing business?
8.9
1,035
9.2
92
Product Direction (% positive)
8.2
3,051
9.0
473
Features by Category
Data Availability
Not enough data
8.8
94
Not enough data
8.6
92
Not enough data
8.4
77
|
Verified
Not enough data
Not enough data
Data Accuracy
Not enough data
8.5
85
Not enough data
8.5
81
Not enough data
Not enough data
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.7
22
Not enough data
8.2
29
|
Verified
Not enough data
8.8
31
Not enough data
8.3
29
|
Verified
Not enough data
Not enough data
Not enough data
9.1
23
Features
Not enough data
8.6
67
Not enough data
9.1
89
Not enough data
8.4
73
Not enough data
8.7
77
|
Verified
Not enough data
8.8
95
|
Verified
Not enough data
8.7
79
|
Verified
Not enough data
8.7
79
|
Verified
Not enough data
8.6
80
|
Verified
Not enough data
8.9
83
|
Verified
Lead Facilitation
7.9
27
9.4
8
7.7
27
8.7
21
8.3
27
9.4
27
8.3
28
9.4
20
Organization
8.3
27
9.4
24
9.0
27
9.4
27
8.9
26
9.1
18
Performance Analysis
8.3
28
8.9
17
8.5
28
9.1
25
Sales Analysis
8.2
26
9.4
13
8.1
26
9.0
18
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Integrated Workflows
Not enough data
9.1
225
|
Verified
Not enough data
9.0
228
|
Verified
Not enough data
9.0
228
Not enough data
8.8
173
|
Verified
Not enough data
9.1
219
|
Verified
Not enough data
8.9
19
Not enough data
8.6
11
Repeatability and Reportability
Not enough data
8.9
197
|
Verified
Not enough data
9.1
209
|
Verified
Not enough data
9.1
200
|
Verified
Not enough data
8.7
175
|
Verified
Not enough data
8.2
15
AI and Automation
Not enough data
8.8
20
Not enough data
8.4
17
Not enough data
8.7
17
Not enough data
8.9
15
Not enough data
8.2
15
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
900
|
Verified
Not enough data
8.3
437
|
Verified
Not enough data
9.1
711
|
Verified
Not enough data
8.4
457
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
630
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
Not enough data
8.7
578
|
Verified
Not enough data
9.1
691
|
Verified
Not enough data
Advanced Features
8.7
643
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
787
|
Verified
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.1
16
Not enough data
8.2
19
Not enough data
6.3
8
Not enough data
8.8
25
|
Verified
Personalization
Not enough data
8.3
17
|
Verified
Not enough data
8.3
17
|
Verified
Not enough data
8.8
23
|
Verified
Not enough data
8.3
18
Administrative
Not enough data
9.2
28
|
Verified
Not enough data
9.1
18
|
Verified
Not enough data
8.8
18
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.1
175
Not enough data
9.1
169
Not enough data
9.2
171
Customizations
Not enough data
9.2
186
Not enough data
9.3
174
Not enough data
9.3
180
Not enough data
8.9
155
Not enough data
9.3
184
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.9
131
Not enough data
9.0
124
Not enough data
9.0
107
Not enough data
8.9
156
Not enough data
8.7
127
Predictive Analytics
Not enough data
8.6
135
Not enough data
8.7
114
Not enough data
8.5
99
Not enough data
8.8
112
Sales Management
Not enough data
8.9
128
Not enough data
8.8
153
Not enough data
8.9
150
Not enough data
9.1
183
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
8.9
291
Feature Not Available
8.9
312
9.1
637
9.1
322
9.1
652
9.3
372
8.8
14
Not enough data
Contacts
8.7
649
8.9
333
8.6
576
8.8
309
8.6
517
8.8
308
Insights
8.5
493
8.9
341
8.7
554
8.7
303
Feature Not Available
8.9
254
Feature Not Available
9.0
309
8.3
405
8.7
308
9.3
16
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and InsideSales are categorized as AI Sales Assistant and Outbound Call Tracking
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, Google Workspace Communication Tools, VoIP Providers, and Video Conferencing
InsideSales is categorized as Sales Engagement, Sales Analytics, Email Tracking, Sales Performance Management, Sales Intelligence, and SAP Store
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
InsideSales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Information Technology and Services
22.7%
Computer Software
16.0%
Marketing and Advertising
12.9%
Telecommunications
6.9%
Financial Services
5.6%
Other
35.8%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
Is Playbooks Salesforce lightning ready?
1 Comment
Official Response from InsideSales
Yes, Playbooks works seamlessly with Salesforce lightning. Read more
Does Playbooks work with the Microsoft Dynamics cloud solution?
1 Comment
Official Response from InsideSales
Yes, Playbooks works with the cloud Microsoft Dynamics CRM. Read more
Do you think Playbooks will integrate more "Plays" into the system by the end of 2020?
1 Comment
MP
Plays are written by users with permission, not by playbooksRead more
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