Compare DataGrail and WireWheel 
- Users report that DataGrail excels in its Quality of Support, scoring an impressive 9.8, while WireWheel's support quality is rated lower at 8.9. Reviewers mention that DataGrail's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers say that DataGrail's functionality for Data Subject Access Requests (DSAR) is rated at 9.3, indicating a strong capability in managing these requests. In contrast, WireWheel does not have a specific score for this feature, which may suggest a less robust offering in this critical area.
- Users on G2 highlight that DataGrail's ease of use is rated at 9.0, making it user-friendly for teams. WireWheel, while still decent at 8.9, may require a bit more training for new users, according to some reviewers.
- G2 users mention that DataGrail's automated Data Mapping feature scores 8.8, which is particularly beneficial for organizations looking to streamline their data management processes. WireWheel's capabilities in this area are not as clearly defined, which could be a drawback for users needing automation.
- Reviewers mention that DataGrail's compliance functionality is rated at 9.6, showcasing its strength in helping organizations meet regulatory requirements. WireWheel, while competent, does not have a specific compliance score, which may leave some users wanting more clarity on its compliance features.
- Users say that DataGrail's customizable design feature is rated at 7.8, which some find limiting compared to WireWheel's more flexible options. However, WireWheel's lower score in mobile SDK at 8.1 suggests that while it offers customization, it may not be as effective in mobile environments.
Datagrail gives us a documented, repeatable workflow with which to process data subject requests so they are handled consistently and within time constraints. The user interface continues to be improved based on customer feedback.
The thing I dislike the most about DataGrail is 1) it' inability to tell me WHERE data is being processed. So I have to manually reach out to every single one of our vendors / suppliers to understand not just where they are *storing* data, but where they...
The support they assist to alleviate and address any issues. In addition, they're proactive and keep us informed ahead of time about new regulations coming down the pipe to prepare for and help through that process.
It would be helpful if it were somewhat more user interactive and allowing for customization.
Datagrail gives us a documented, repeatable workflow with which to process data subject requests so they are handled consistently and within time constraints. The user interface continues to be improved based on customer feedback.
The support they assist to alleviate and address any issues. In addition, they're proactive and keep us informed ahead of time about new regulations coming down the pipe to prepare for and help through that process.
The thing I dislike the most about DataGrail is 1) it' inability to tell me WHERE data is being processed. So I have to manually reach out to every single one of our vendors / suppliers to understand not just where they are *storing* data, but where they...
It would be helpful if it were somewhat more user interactive and allowing for customization.
