DataGrail Reviews & Product Details

Datagrails offers a very rich integration network that allows us to automate our data discovery across our range of martech tooling and data warehousing. What took us hours to complete through manual personal identifier queries is now a fully automated process. Also the user interface is very simple to use and they offer great documentation to supplement their onboarding support calls. Review collected by and hosted on G2.com.

We ran into a few API integration errors during our onboarding that had to be investigated by their support team, which delayed the onboarding process by a few weeks. Luckily they were quick to respond and provide instructions to get our systems connected in a timely manner. Review collected by and hosted on G2.com.

The best thing about DataGrail is their support and responsiveness. The team is highly receptive to feedback, collaborates on new integrations, and incorporates our suggestions into their roadmap. It feels like a true partnership, and we can rely on them to resolve issues quickly. Review collected by and hosted on G2.com.

Some product features feel a bit clunky. For example, data subject requests can’t be processed in bulk. Additionally, there’s no clear notification when a request encounters errors, unlike integration disconnects, which do trigger alerts. This means issues are often only discovered by manually checking requests, sometimes close to deadlines. Review collected by and hosted on G2.com.

DataGrail has proven to be a valuable asset for our team, providing a welcome change after moving away from our previous privacy tool. We are looking forward to building out our data map within the tool, streamlining our processes and automating specific workflows.

The support team has been outstanding, working closely with us to answer our questions and make sure we fully understand each step of the implementation. Many teams across our organization are eager to use this tool for their own projects, and its intuitive navigation makes it easy for everyone to quickly find the information they need. Review collected by and hosted on G2.com.

As we are validating the information DataGrail is surfacing, it would be great to have more flexibility to customize specific labels. The ability to customize certain features within the tool would be extremely valuable for our team's unique use cases. Review collected by and hosted on G2.com.

I use DataGrail for privacy integration across multiple platforms. It helped automate my data deletion process. The automation aspect was easy to work with and created a seamless transition from being manual to automated. It gave me time back at the start of my day and was very efficient. The initial setup was pretty easy. I've found they have been accommodating to all my requests. Review collected by and hosted on G2.com.

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The consent management system is highly automated and simple to personalize. I found it straightforward to modify the default messaging to align with our legal team's requirements. One feature I appreciated was the ability to preview changes behind a test flag, ensuring updates aren't immediately visible to all users. Additionally, their support team has been very responsive. Review collected by and hosted on G2.com.

The consent management feature is still quite new, and we experienced some initial growing pains. Some pages were broken, which may have been caused by bad data or possibly by some front-end code that DataGrail was running. On the positive side, they managed to resolve these issues fairly quickly. However, since we didn't have anything live in production at the time, there wasn't as much urgency for us. Review collected by and hosted on G2.com.

I like how DataGrail helps automate the DSAR process without having to manually search through various systems for data. It significantly saves time for both our team and external teams. The initial setup seemed pretty straightforward, which was nice. Overall, DataGrail works for what we need it to do. Review collected by and hosted on G2.com.

I would like DataGrail to allow me to export my assessments and provide direct links of the assessments to the teams that need to complete them. Review collected by and hosted on G2.com.

The team was professional and accommodating throughout the entire process. Review collected by and hosted on G2.com.

It does take quite sometime to setup and very involved. Integration was very technical at times for some of my colleagues. Review collected by and hosted on G2.com.

I love that DataGrail significantly limits the manual work for my team by automating privacy request functions, which helps keep our customers updated. The platform is exceptionally easy to use. I also appreciate the clear integration instructions, which have made the setup process smooth as we add more tools. The responsive support team is fantastic, always ready to help and explore options when challenges arise. Overall, these features and support encourage me to highly recommend DataGrail to others. Review collected by and hosted on G2.com.

I had trouble with an easier way to integrate one of our payment types with DataGrail. Despite the great support team's efforts and exploring options with us and the processor, we were unable to automate the addition of the payment system. There were limited options available to resolve this issue. Review collected by and hosted on G2.com.

What I value most is how DataGrail brings order to a very fragmented tag, script, and cookie consent ecosystem. It centralizes everything, applies consistent categorization, and enforces consent logic automatically, which takes a lot of manual oversight off our plate. It also makes it easier to stay ahead of changes since we get visibility into new tags, version changes, and downstream impacts before they create compliance headaches. Overall it simplifies a messy space and gives us a predictable governance model end to end. That, and their Customer Support team is top notch and super responsive. Review collected by and hosted on G2.com.

One opportunity is adding a clearer view of what data elements each cookie or tag is collecting and using. A filter or indicator tied directly to the script would eliminate guesswork and give us immediate insight into the data flow. That type of visibility would make the platform a true one stop shop for cookie governance and reduce the need to cross reference other tools or run manual validation. Review collected by and hosted on G2.com.

DataGrail's customer support team is responsive, helpful, and willing to dig in to implementations during onboarding. I never felt like I was asking too many questions during implementation, and DG is even willing to set us up with calls with engineers on their team. This level of hands on is second to none, especially since they involved no additional consulting feeds. Besides that, the consent product itself is relatively intuitive to navigate and covers the main requirements we need in order to be compliant with US and global privacy regulations on consent. Overall, highly recommended! Review collected by and hosted on G2.com.

As a maturing consent product, DataGrail was initially missing some features that we had expected like the US privacy string or customized banners for different sites rather than using a one-size-fits-all approach. Besides that, consent took a bit more time and involved more engineering than initially expected (i.e. engs across the board shared feedback that we'd like to customize the banners in platform rather than via CSS). However, I'd also note that DG's product team is very fast at delivering and were able to get all of our "must have" features out in time for our launch. Review collected by and hosted on G2.com.