# Transcend Reviews **Vendor:** Transcend **Category:** [Data Privacy Management Software](https://www.g2.com/categories/data-privacy-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 112 ## About Transcend Transcend is the only autonomous “can I use this data” platform that powers every data decision to scale customer growth. Fortune 500 companies and emerging category leaders leverage Transcend to encode complete data use permissions directly into the enterprise systems that process customer data, delivering a real-time source of truth for consent, preferences, and business rules. The result is superior data quality, ethical use that protects the brand, and audit-ready compliance at scale. With Transcend, companies can unlock revenue from AI, personalization, and other first-party data initiatives with confidence. Founded in 2017 by Ben Brook (CEO) and Mike Farrell (CTO), Transcend is headquartered in the San Francisco Bay Area. The company has been recognized as a Leader in IDC’s MarketScape for Worldwide Data Privacy Compliance Software and twice named to the Deloitte Technology Fast 500™. Learn more at transcend.io. ## Transcend Pros & Cons **What users like:** - Users value the **simple creation of complex data privacy flows** with Transcend, enabling efficient legal compliance management. (6 reviews) - Users appreciate the **ease of use** , highlighting its simplicity and efficient setup for managing processes effectively. (6 reviews) - Users value the **automation features** of Transcend, significantly streamlining privacy operations and enhancing compliance management. (4 reviews) - Users commend the **exceptional customer support** of Transcend, enhancing their experience and aiding compliance efforts efficiently. (4 reviews) - Users appreciate the **seamless facilitation of data privacy compliance** with Transcend, simplifying complex legal requirements and tasks. (4 reviews) - Efficiency (4 reviews) - Users value the **effortless automation of privacy management** offered by Transcend, enhancing compliance and simplifying workflows. (4 reviews) - Regulatory Compliance (4 reviews) - User Interface (4 reviews) - Compliance (3 reviews) **What users dislike:** - Users report **integration issues** with Transcend, finding the process longer and more complex than initially expected. (3 reviews) - Users find the **setup difficulty** frustrating due to prolonged integration times and insufficient documentation. (3 reviews) - Users note the **complex implementation** of Transcend, requiring careful planning and substantial internal resources for effective integration. (2 reviews) - Users face **delays** in support and bug issues that hinder timely progress on building and assessing templates. (2 reviews) - Users experience **delayed support** , making troubleshooting difficult and impacting business operations significantly. (2 reviews) - Expensive (2 reviews) - Users experience **implementation delays** that complicate integration and impact overall business efficiency. (2 reviews) - Users find the **implementation difficulty** with Transcend challenging, particularly regarding integration and required development resources. (2 reviews) - Limited Flexibility (2 reviews) - Technical Issues (2 reviews) ## Transcend Reviews ### 1. Transcending Trust with a modern privacy platform where they actually listen and respond to needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Darren J. | Legal Privacy Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Transcend?** The staff are the most helpful. They are knowledgeable and helpful with solving issues and educating our Team about the very powerful features of the platform. Discover, tagging, assessment that sync responses to the inventory and custom fields are amazing. Ease of use, implementation, integration and silo discovery are great. We use the system daily, and the user interface is easy to navigate. (I lost a large part of my review when the page made me slide a puzzle piece over) **What do you dislike about Transcend?** There have been some issues with bugs that cost some time when building out or assessment templates. **What problems is Transcend solving and how is that benefiting you?** Silo discovery helps us move away from a system of trust, to a system of record. This is great, because the business often times does not know which systems they are processing data on. Transcend is able to help us with more accurate reporting and data mapping. **Official Response from Megan Gage:** > Thank you for your partnership, Darren. We are glad that our staff’s expertise and our platform's interface are adding value to your daily operations. We remain committed to resolving the technical hurdles you mentioned to better support your privacy program and have shared your feedback with our product team. -Megan, Director of Customer Success @ Transcend ### 2. Trusted and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Dharani K. | Senior Technical Recruiter, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Transcend?** Its easier to set up and customer support is really good. Automating many processes saves significant time. **What do you dislike about Transcend?** No issues so far but price wise its look rich but its worth of every penny. **What problems is Transcend solving and how is that benefiting you?** Time saving and easiest way to do business. **Official Response from Megan Gage:** > Thank you for the thoughtful review, Dharani! We are pleased to hear that both our automation and Support team have provided a seamless experience for you and that you find the platform’s value well worth the investment. -Megan, Director of Customer Success @ Transcend ### 3. Transcend.io has transformed how we approach Privacy Ops **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Transcend?** How simple it is to create complex flows for data privacy and consent management including assisting Data Retrieval for legal agencies. Prior to Transcend.io our organization could not have scaled legal compliance with a small internal team. After integrating with Transcend.io we are able to manage all Privacy Operations with a small SME group inside Engineering who can support non-technical teams to execute privacy tasks. **What do you dislike about Transcend?** It did take some time to integrate well, but that is to be expected with such a complex service. The only real constructive criticism I would give is that it would have been great to have a better timeline planned in the beginning to make sure leadership on our side was aware of important milestones for integration. We were lucky that we could continue our old solution in parallel to this integration, but I would imagine other potential users may need to time the cancellation of competitive software in a tighter window than we were required. **What problems is Transcend solving and how is that benefiting you?** Transcend.io wholistically has solved brining scalability into our Privacy Ops allowing us to be at the forefront of legal compliance and have confidence we can navigate the unknowable future of legal compliance. It is the silver bullet to maintaining legal compliance in a scalable manner. **Official Response from Megan Gage:** > Thank you for your review - love to hear that Transcend is the "silver bullet" to maintaining legal compliance for your organization! A key priority for us is to enhance the customer onboarding experience, so your feedback is both very timely and welcomed. We'll be sure to communicate key milestones early and often to hedge off any critical disruptions, appreciate your guidance here. -Megan, Director of Customer Success ### 4. A near-perfectly-situated service for implementing total privacy compliance end-to-end! **Rating:** 4.5/5.0 stars **Reviewed by:** Frank S. | Data Analyst, Data Protection Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Transcend?** Transcend's flexibility to allow for custom-configured software integrations, in addition to an existing list of pre-made integrations, provides a strong foundation for automating data subject request fulfillment and maintaining consent management. Further, the optional components for data silo management are great features to grow into as your company matures with Transcend. Further, the Transcend onboarding team and multi-session onboarding experience helps you get started quickly. **What do you dislike about Transcend?** The price is quite high, which will put this solution out of the range of possibilities for a lot of smaller companies. **What problems is Transcend solving and how is that benefiting you?** Automating a very labor-intensive data privacy compliance process **Official Response from Megan Gage:** > Love this feedback - thanks so much for taking the time to leave it, Frank! Alleviating the burden (and risk) of a manual compliance process is incredibly important to us, so it's gratifying to hear that our automation, integrations and scalable privacy platform have made this a reality for you. We appreciate your partnership! -Megan, Direct of Customer Success at Transcend ### 5. Great Technology with complex implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Benjamin S. | Analytics Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Transcend?** It seems to me to be the most advanced technology for handling consent management since it interacts in a middle layer rather than browser. There is fairly good support via our consultant, **What do you dislike about Transcend?** The documentation is somewhat lacking in details, specifics and entire concepts. The cookie and data flow triage process is much more involved, time consuming and difficult than we were led to believe. **What problems is Transcend solving and how is that benefiting you?** Keeping up-to-date with newly arrising regional legal privacy requirements. Our previous platform couldn't manage regions (such as states and countries). Also, I feel more confident with this robust solution that we will not likely break any privacy policy laws/guidelines. **Official Response from Megan Gage:** > Appreciate your feedback, Benjamin! We fully acknowledge the initial set up can be cumbersome, but it's a necessary step in establishing a comprehensive & robust triage process that scales alongside your business. Thanks for all the heavy lifting your team did to get your infrastructure a solid place, glad to hear you're recognizing the fruits of your labor! If you have pointed feedback to share on how we can enhance our documentation, we welcome your direction - please drop us a line at customers@transcend.io. Thanks for being a great partner! -Megan, Director of Customer Success at Transcend ### 6. Smoothly integration **Rating:** 5.0/5.0 stars **Reviewed by:** Augusto G. | Frontend designer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Transcend?** I love the platform and how easy is to integrate **What do you dislike about Transcend?** The chance to loose campaing tracking, but this is the trade off to have this solution **What problems is Transcend solving and how is that benefiting you?** We are complying with legal regulations regarding cookies **Official Response from Megan Gage:** > Thanks for the review, Augusto! We are proud to support your organization's commitment to data privacy & security, and we're happy to hear we're making it easier for you to manage. -Megan, Director of Customer Success at Transcend ### 7. Automated way to manage privacy data **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Transcend?** Easily automates management of privacy data and minimizes compliance risks related to data privacy. **What do you dislike about Transcend?** Integration with some existing tech tools have taken longer/more difficult than anticipated. **What problems is Transcend solving and how is that benefiting you?** Provided automation of our privacy data manamgent and removal **Official Response from Megan Gage:** > We appreciate your review and are glad to hear we're making data privacy easier for your organization. We acknowledge new integrations can take a bit to stand up, and we're putting significant effort behind enhancing our available integrations this year. Please drop us a line at customers@transcend.io if there's any we can provide a progress update on to better support your business. -Megan, Director of Customer Success at Transcend ### 8. Fantastic privacy and compliance automation tool **Rating:** 4.5/5.0 stars **Reviewed by:** Benj R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Transcend?** The flexibility of their integrations is phenomenal. It's allowed us to fully automate our entire DSR flow saving us hours of work per week Their support team is quick to respond and extremely helpful in helping things run smoothly **What do you dislike about Transcend?** The web UI is fairly slow. Occasionally taking 3 mins to load a single page. Bulk actions are limited without utilizing Transcend's API Initial implementation takes a long time. This is less on Transcend, and more on the variations between other tools API availability and ease of use. **What problems is Transcend solving and how is that benefiting you?** It's managing all our consent management, cookie tracking, data privacy, and dsar programs. It has made helped our privacy stance mature way more quickly than it would have otherwise. **Official Response from Szuyin Leow:** > Hi Benj - We are so proud to help enable your organization's privacy maturity journey! We are very passionate about delivering a streamlined and smooth customer experience, so I will follow-up with you directly to learn more about which UI you have experienced latency issues with and what types of bulk actions you ideally would like to see enabled via the admin dash. We are grateful for your partnership and feedback! -Szuyin, VP of Customer Experience at Transcend ### 9. Simple Automation for Privacy Law Adhearance **Rating:** 5.0/5.0 stars **Reviewed by:** Sung (Pete) N. | Sr Manager, Entertainment, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Transcend?** Transcend has removed a complicated manual process that was being completed by agents and automated it. We have lessened our non-compliance risk due to privacy laws. **What do you dislike about Transcend?** Implementation took longer than originally planned **What problems is Transcend solving and how is that benefiting you?** Transcend was able to automate our organization's data privacy management. Prior to Transcend, this was a complicated manual process due to multiple external platforms that our organization used. **Official Response from Szuyin Leow:** > Hi Pete! We are thrilled to be your partner in simplifying your team's processes and decreasing your organization's overall risk. We are constantly striving to find ways to deliver value to our customers faster and have been continuing to optimize our implementation approach to enable customers to launch as efficiently as possible. Thank you so much for your feedback! - Szuyin, VP of Customer Experience at Transcend ### 10. Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Transcend?** Trascend's support team made the implementation process very easy, and the ongoing support we've recieved has made it simple to stay on top of any updates that we've needed to make. Labeling our data sources is really easy to do within the UI, and it's made it very straightforward for us to stay on top of our consent management processes. **What do you dislike about Transcend?** We haven't had any issues working with the platform so far. **What problems is Transcend solving and how is that benefiting you?** With the industry-wide focus on data privacy and consent, Transcend has been really helpful making sure our website is compliant with all rules and regulations. **Official Response from Mike Farrell:** > Thanks so much for leaving a review—we’re thrilled the experience you’ve had so far has been so positive. - Mike (CTO and Co-Founder, Transcend) ### 11. Efficient System for Complex Management of Multiple Streams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Transcend?** We''ve enjoyed the simplicity of using the system for user preferences. **What do you dislike about Transcend?** Nothing comes to mind about dislikes. It is straightforward. **What problems is Transcend solving and how is that benefiting you?** Consent Management **Official Response from Megan Gage:** > Thanks for your review. Glad to hear we're simplifying consent management for your organization - we appreciate your partnership! -Megan, Director of Customer Success at Transcend ### 12. Transcend makes compliance support a breez **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Transcend?** GDPR, CCPA, and CPRA are regulations support, anonymization of user data **What do you dislike about Transcend?** sometimes support is delayed so need to figure out solution which can impact business. **What problems is Transcend solving and how is that benefiting you?** Its solving the above selected areas. different metric we are doing with this integrations are : Measure cost for running transcend anonymization (all tasks) # of requests in Skipped status and created > 2 weeks ago Average time to respond to transcend for a request (this may be in transcend UI) number processed each week number skipped each week **Official Response from Szuyin Leow:** > We are thrilled to hear that we have helped your organization address these important compliance areas! Thank you so much for taking the time to provide this feedback. Regarding our support turnaround times, our typical first response time for our Premier support customers is ~20 minutes or less during our business hours, and generally it is our support team's mission to be as timely and thorough as possible. If you are not satisfied with your current support experience, please do not hesitate to reach out to your Transcend account executive so we can explore potential options to ensure you're getting the support you need! -Szuyin, VP of Customer Experience at Transcend ### 13. Director, Data & Technology **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Transcend?** Transcend keeps everything privacy-related within the platform and saves my team hundreds of hours. **What do you dislike about Transcend?** Things tend to break because Transcend integrates with so many external tools, but their support team is always quick to help support. **What problems is Transcend solving and how is that benefiting you?** Transcend allows us to remove data from all platforms and keeps all privacy requests in one spot. **Official Response from Szuyin Leow:** > YES to hundreds of hours saved! We love to hear when we can help make this sort of impact. While integration updates and reconnections will likely continue to be a reality of our highly-integrated solution, we are always thinking about how we can make this process even smoother and more efficient for our customers. Thank you for taking the time to share this review! -Szuyin, VP of Customer Experience at Transcend ### 14. Transcend helped us meet our compliance goals **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Transcend?** Transcend's built in consent manager preferences as well as their DSAR tool made implementation simple. It also means that on an ongoing basis we are able to keep tabs on our processors and ensure they are appropriately categorized for consent purposes. Customer support was super responsive and helpful. Integrations are continously being added and updated. **What do you dislike about Transcend?** Many of the "integrations" are just email notifications, which is frustrating. Hopefully these will mature with time. **What problems is Transcend solving and how is that benefiting you?** Making some of our privacy processes user friendly and accessible to users. **Official Response from Szuyin Leow:** > Thank you for this feedback! We strive to make it as easy as possible for our customers to meet their privacy compliance goals, and we are so happy to hear that Transcend has helped you make privacy more accessible for your users. Regarding your integration feedback, there are a few different reasons why we are unfortunately not able to offer automated/programmatic integrations for some vendors: 1) the vendor does not currently have APIs available for certain DSR types, 2) the vendor requires emails to be sent in a specific template, or 3) the vendor requires DSRs to be submitted via a self-serve dashboard which requires someone from your team to login through their browser. That said, it is also our goal to mature as many of these integrations over time as possible, and we are continuously partnering with other vendors to help advise them on how to facilitate an API integration between Transcend and their platforms. -Szuyin, VP of Customer Experience at Transcend ### 15. A huge time saver for our Data privacy team **Rating:** 5.0/5.0 stars **Reviewed by:** Petr H. | Lead DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Transcend?** Before Transcend, it took us a few hours to process and compile data privacy requests from our customers or perform data deletion requests from our systems. With Transcend, the processes are now all automated and the whole process requires a few minutes to complete by us, while Transcend does all the heavy lifting for us **What do you dislike about Transcend?** Transcend is still a bit younger company and as such, the product may not be as polished as one would wish. Mostly in regards to some integrations or implementation to less known cloud providers. Transcend is constantly adding more integrations though and their support team was always there to help us to resolve any technical challenges, even on a shared Slack channel. **What problems is Transcend solving and how is that benefiting you?** We mostly use Transcend to provide customers with information about what data we store about them in our internal systems or with our vendors as well as performing data deletion requests using Transcend. We are also currently exploring their Consent manager feature. ### 16. Great product. Amazing customer support and customization. **Rating:** 5.0/5.0 stars **Reviewed by:** Nat F. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Transcend?** I just bought Transcend for the second time. At my previous company, it allowed us to automate thousands of privacy requests, which saved headcount and reduced time spent on manual tasks. The implementation was incredibly helpful, including custom engineering from one of the founders to solve a couple tricky integrations. We are in the process of implementing Transcend at my new company and expect similar excellent results. **What do you dislike about Transcend?** No dislikes to date. The team and the product have been great. **What problems is Transcend solving and how is that benefiting you?** Transcend helps us address data privacy governance and administration in an efficient and compliant manner. **Official Response from Szuyin Leow:** > We absolutely LOVE when we get to partner with amazing customers like you at multiple orgs, Nat! We are excited to continue working with you to deliver more excellent results. Thanks so much for taking the time to provide us with your feedback! - Szuyin, VP of Customer Experience at Transcend ### 17. Transcend helps in the deletion requests made by the user's which in-turn impacts the account access **Rating:** 5.0/5.0 stars **Reviewed by:** Kamran B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Transcend?** Transperancy in the user's accounts when needed **What do you dislike about Transcend?** Multiple level of access being inititated with in the same tool **What problems is Transcend solving and how is that benefiting you?** Transcend provides insight details of the user's account and helps us to take decisions based on the deletion requests made with in the accounts **Official Response from Szuyin Leow:** > We are proud to power your organization's deletion request process -- thank you so much for your review, Kamran! -Szuyin, VP of Customer Experience at Transcend ### 18. It is a simple tool, and communication with the team is great. **Rating:** 4.5/5.0 stars **Reviewed by:** André M. | Manager, Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Transcend?** It is very intuitive and the overall experience feels great. The team is very responsive to any questions we might have. **What do you dislike about Transcend?** This is something that I might be missing and that exists, but a few workshops or trainings from the transcend team would be useful! **What problems is Transcend solving and how is that benefiting you?** For us, it's a clearer way of managing user data and fully deleting a user from the platform. We are able to clearly identify what stage a user is in, and potentially reverse the process quickly. ### 19. Excellent Privacy Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kat V. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Transcend?** As a product Transcend is aimed ad privacy pros who want to automate first and make their life seamless and easy. It works with more large SaaS tools too and does many things at once including cookie management, data mapping and SAR automation. You can really mature your privacy programme and save your company money by using these tool. It's been built by people who care about privacy. **What do you dislike about Transcend?** Transcend does lots of great stuff and the company is building more useful features. There is no objections from my side. **What problems is Transcend solving and how is that benefiting you?** We use Transcend for everything. Our most favourite module is the DSAR management one. Our teams enjoy automations and spend much less time working on these than before saving them time and use money. Data Mapping and Cookies must be our second favourites. They give us better understanding and magement over data we already have and give teams the ability to see all data and work with it. ### 20. Great partner in IT / Engineering configuration and setup **Rating:** 5.0/5.0 stars **Reviewed by:** Bob S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Transcend?** The people we work with at Transcend are great at explaining what needs to happen - both from the technical perspective as well as the functional / user perspective. **What do you dislike about Transcend?** I don't know that I have dislikes, but as we connected various tools and workflows together there was once in a while a gap - from how we expected it to work and how it was built in Transcend. However, this is actually one of their best qualities - we explained how we imagined things working, and they were able to quickly modify the integrations or product to support it! It felt like we had a true partner helping us get set up and working. **What problems is Transcend solving and how is that benefiting you?** Transcend is helping us ensure we're compliant with DSARs and other data privacy concerns. It alerts us of incoming privacy requests as an intake, it validates user data, integrates to various tools to automatically identify or delete references, and alerts us to identify or delete data too. ### 21. Very comprehensive, user friendly and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Davronbek A. | Product Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Transcend?** I like how straight to the point it is, how the design is very simple and easy to look at, how easy it is to find information I need and how all buttons are easy to understand. **What do you dislike about Transcend?** I would say some processing improvement is necessary, the overall speed of processing requests. Would love to see it behave faster and would also love for it to be easier to find support on the platform. **What problems is Transcend solving and how is that benefiting you?** Normally we use Transcend to track requests for account deletion that our users either ask us to do for them or do it themselves and want to hear updates. I mostly use Transcend to either submit an account for deletion or see it's status. ### 22. Transcend thought of everything **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Transcend?** Transcend lives up to its promise of integrating across your tech stack to create a clear, usable map of existing data silos and easily execute data subject requests. There is endless customization alongside a deep knowledge of data privacy regulations. Transcend understands that there is no one-size-fits-all approach to data privacy and has built a tool that allows flexibility - whether that's integrating with in-house applications, an email template for every occasion, or an easy-to-navigate platform for Branding teams to customize the appearance of everything. I don't say this lightly - Transcend thought of everything, and several times a week I wish the team behind Transcend could build all of my tools. **What do you dislike about Transcend?** Getting started documentation is excellent and the team is always available to answer questions - but I would like more detail in some of the documentation, especially around some of the integrations. **What problems is Transcend solving and how is that benefiting you?** Privacy requests and consent management - which quickly becomes a "putting the cart before the horse" issue, but with Transcend's platform we have all of the information we need. Transcend gave us the tools to roll out robust consent management inside our existing processes and platforms. **Official Response from Mike Farrell:** > Thanks so much for leaving this review. I think I can speak for the whole team when I say how humbling it is to receive customer feedback like this, that gets to the core of how we architected Transcend. We really appreciate it. And noted on the documentation—we're always working to get more detail in and more new docs published, so hopefully this is resolved soon. - Mike (CTO and Co-Founder, Transcend) ### 23. Incredible tool for handling data privacy at an enterprise level. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Transcend?** Not only is Transcend a comprehensive tool that handles user verification and integrates with our many SaaS tools and internal databases, their dev tools allow us to quickly configure access and deletion requests and classify datapoints directly in code, saving us countless hours of work. In addition, their development team has been incredibly helpful with any issues we've had and super mobile with creating new features that we need. Super nice people. **What do you dislike about Transcend?** I like almost everything about Transcend -- the one caveat is that they're a relatively newer company on the scene so they are missing some features I'd like to see. However, they're incredibly agile about adding new things so this isn't really an issue. **What problems is Transcend solving and how is that benefiting you?** Transcend creates a platform to, among other use cases, allow companies to host a privacy portal with a place to submit data privacy requests. The ability to orchestrate all of these requests is super helpful and saves us a ton of time, letting us easily stay in compliance with privacy laws. **Official Response from Mike Farrell:** > Thanks so much for taking the time to leave a review! It’s so gratifying to hear we’re able to drive real time savings for you via code-based solves for privacy—it’s been a big focus since day 1. And yes—we’re continuously adding new functionality and re-assessing our roadmap as privacy continues to evolve, but if there’s anything specific you’d like to see that we haven’t discussed, please do reach out. - Mike (CTO and Co-Founder, Transcend) ### 24. Our Privacy Compliance Tool Kit **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Transcend?** Transcend seamlessly facilitates privacy compliance with GDPR, CCPA, CPRA and other global privacy requirements with a sleek user interface, amazing customer support and a team that is ahead of upcoming regulatory requirements. We have been impressed with the functionality that Transcend offers, the ease of use, the reporting functionality and the willingness of the Transcend customer support team to advise us as business partners. It is also a tool built for Engineers, which is critical because Engineering will ultimately implement the solution. Without Transcend, privacy compliance would be incredibly challenging and manual for us! **What do you dislike about Transcend?** I wish Transcend could be implemented by Legal teams to avoid needing to get development resources internally -- that's my only pain point! I wish Legal could roll this out internally without development support. **What problems is Transcend solving and how is that benefiting you?** Transcend automates all of our DSAR requests (access and deletion) and replaced an internal legacy process that we had built in-house in 2018 when GDPR came into effect. We also use their cookie consent capabilities and Do Not Sell/Share functionality to meet CPRA obligations. **Official Response from Mike Farrell:** > Thanks so much for taking the time to leave feedback—it’s incredibly gratifying to not only hear how smoothly things are going, but that the partnership is working out so well for you. Thanks for the feedback on implementations, too. We’re constantly working to make implementation smoother overall—from improved product UI, more robust documentation, and more. With today’s privacy landscape, we’ve found it to be an ever increasing technical discipline with technical solutions, requiring different stakeholders to come to the table. If nothing else though, stronger cross-functional collaboration only helps deliver better privacy for everyone! - Mike (CTO and Co-Founder, Transcend) ### 25. Overview of my experience with Transcend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2022 **What do you like best about Transcend?** In my flow, I use Transcend's service to navigate the process of Patreon account deletions. I am consistently met with a clean interface that leaves no questions regarding the status of an account deletion. I've always been pleased with how quick and thorough the Transcend team is in providing support when needed. **What do you dislike about Transcend?** At this time, I have not yet experienced any issues that would warrant complaints! **What problems is Transcend solving and how is that benefiting you?** The deletion of a given User's account is a sensitive process. It is imperative that I'm able to follow the said process from beginning to end with as much detail as possible. Transcend enables me to confidently support Users in this way. **Official Response from Mike Farrell:** > Hey, thanks so much for sharing this review with us. Love to hear that we’ve helped you confidently support your users as they exercise their privacy rights! Best, Mike CTO and Co-Founder at Transcend ### 26. Very simple and reliable tool. Fantastic support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Transcend?** I like that the layout is straightforward and intuitive. The technical support is superb. We have had no significant issues since implementation. After using a while now I can confirm that it is very relaiable but what is the most diference is the support and contact you have with the guys from transcend. Its almost like a family. Very satisfied with the coooeration and will allways recommend. **What do you dislike about Transcend?** It is not a real dislike, but the information in the DSAR module could be laid out in a more compact manner. I think the interface needs a bit od improovement but overall not a big issue. I would like to have more, more customisable dashboards for reporting. **Recommendations to others considering Transcend:** hard to say **What problems is Transcend solving and how is that benefiting you?** I had some issues with understanding how it operates with internal systems. The most significant benefit is the time-saving in processing data requests and how simple tracking has become. **Official Response from Mike Farrell:** > Hi, thanks so much for sharing your feedback. Love to hear that your implementation journey has been super smooth! We’re in the process of making some cool changes to our UI and how we organize info across the product, so definitely keep an eye out for that and let us know if you have further thoughts. Best, Mike CTO and Co-Founder at Transcend ### 27. Transcend is a GAME-CHANGER! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Transcend?** The user-friendliness. It is extremely easy to learn and use. It's also allowed our firm to be effectively compliant and transparent with our clients and candidates. **What do you dislike about Transcend?** Nothing at all. There was one issue of candidates not receiving their email but Transcend quickly and efficiently addressed and resolved the issue. The response time was amazing! **What problems is Transcend solving and how is that benefiting you?** Transcend assists our firm in being compliant with auditing agencies and transparent with our clients and candidates in real-time. It gives us a sense of pride and shows we care about the way we present ourselves as a company. **Official Response from Mike Farrell:** > Love this feedback - thanks so much for taking the time to leave it. Ease of use is something that's incredibly important to us, so it's gratifying to hear that's been your experience! - Mike (CTO and Co-Founder, Transcend) ### 28. Transcend in recruitment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Transcend?** It is automated and easy to send out to candidates. A literal click of the button makes it quick and easy. **What do you dislike about Transcend?** i have no user issues with transcend. I wish when we changed the dropdown menu to LBI notice needed that it automatically added the candidadate to the network **What problems is Transcend solving and how is that benefiting you?** I use transcend to send a privacy policy as part of our commitment to data privacy and security. It allows us to share information with clients before an interview. **Official Response from Szuyin Leow:** > Thank you for your review! We are proud to support your organization's commitment to data privacy & security, and we are so happy that we can make things easier for you! The limitations of needing to add the user to a network was sadly due to a limitation in the available API routes for one of your vendors. We unfortunately can't make those updates ourselves, but we've been trying to work with this vendor to expose the necessary API routes to remove that extra step for your team! -Szuyin, VP of Customer Experience at Transcend ### 29. So Helpful for Data requests! **Rating:** 4.0/5.0 stars **Reviewed by:** Bryan V. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Transcend?** The integrations to all third-party apps. This was a very manual process before using Transcend. **What do you dislike about Transcend?** The UX/UI interface can be a bit confusing at times. Some CTAs are different on each page and some of it can be a little disjointed. **What problems is Transcend solving and how is that benefiting you?** Transcend is letting our users make data requests on their own, and is streamlining that entire process. There is a lot less manual work for us to do on the backend which is great! **Official Response from Szuyin Leow:** > Hi Bryan! We love to see those manual processes get streamlined; thanks for your partnership in making it possible for your team! I'm excited to share that we officially launched a dedicated UI/UX function this summer, so we now have a Product Manager devoted to efforts like reviewing all of our CTAs and driving consistency in our user experience. Your feedback is so appreciated! ### 30. Transcend is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Audrey K. | Lead Counsel, Product, Privacy & IP, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Transcend?** The technology actually works, and it comes with top-of-the-line support. **What do you dislike about Transcend?** Transcend is a lot more expensive than other tools. **What problems is Transcend solving and how is that benefiting you?** Transcend hels us be compliant with cookie/privacy laws across the globe. **Official Response from Szuyin Leow:** > Thank you so much for your review, Audrey! We are grateful for your partnership and are committed to continuing to provide you and your team with top-of-the-line support. -Szuyin, VP of Customer Experience at Transcend ### 31. Great customer support! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Transcend?** Very responsive, friendly, and attentive support provided vided by the customer support. **What do you dislike about Transcend?** Some menus are not easily found (but the support team could fix it as requested.) **What problems is Transcend solving and how is that benefiting you?** 1. I had trouble using "Load Policy" function and asked a question via Slack channel. Mike kindly helped me with it. 2. Asked a question about "(Policy) Titles" and localized pages. Mike answered the question right away. 3). I didn't see the imported file after pressed "Import CSV file" button. MIke (again) helped me with it. I'm Localization Project Manager and always appreciate the attentive support provided for localizing policy pages via Transcend. **Official Response from Mike Farrell:** > Thanks for taking the time to write a review, and I’m glad I could help you out on these issues—this is a key feature we want to get right for our customers who need to serve their users across multiple regions and languages. And I appreciate your feedback on UI—we’re currently rolling out a number of updates to make our Admin Dashboard more intuitive, so hopefully you find them useful! - Mike (CTO and Co-Founder, Transcend) ### 32. Useful for CCPA compliance **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Transcend?** It's great to have everything in one place so that we can ensure we are reaching compliancy with erasure and access requests. The tracking of each step is super helpful! **What do you dislike about Transcend?** We have had some outage issues with Transcend and some instances when we were not aware that certain apps were not linking. It would've been great to be notified that everything we thought was running, was not. **What problems is Transcend solving and how is that benefiting you?** We need to be compliant with the data privacy laws, so Transcend allows us to streamline requests and deletion of data all in one place so nothing slips through the cracks. **Official Response from Mike Farrell:** > Thanks so much for taking the time to leave a review. First and foremost, I want to apologize for the recent outage you experienced. Thankfully, we are able to resolve it relatively quickly, but I still appreciate the disruption that causes. To your point around notifications, good news there too—we're in the process right now of rolling out a new home screen when you log in, which will flag such linking issues prominently, alongside rebuilt email-based alerts which are coming very soon too. 🚀 - Mike (CTO and Co-Founder, Transcend) ### 33. Fantastic service during integration **Rating:** 5.0/5.0 stars **Reviewed by:** Max M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Transcend?** During our vendor selection and integration process the team were absolutely brilliant at understanding our needs and managing how best to work with us. Mike showed plenty of flexibility and willingness to work with us for specific purposes. **What do you dislike about Transcend?** There was initially less UI customisation available than we wanted but this was added in pretty quickly. The concept of data flows is great but could probably do with better explaining early on. **What problems is Transcend solving and how is that benefiting you?** Our previous consent management tool did an awful job of classifying cookies and the UX was awful. Transcend gives us a lot more out of the box and the reporting and data management within it to see what's going on is far superior. This enables us to make better data driven decisions and plan our policies accordingly. ### 34. Incredible Technology and White Glove Support **Rating:** 5.0/5.0 stars **Reviewed by:** Keara R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Transcend?** Incredible technology (secure, simply to implement, consumer friendly) and amazing support from the CTO to Sales to Support team. **What do you dislike about Transcend?** I would love to see more products that can build off of the tech stack already in place (e.g. eDiscovery, legal holds). **What problems is Transcend solving and how is that benefiting you?** Automated integrations with third party vendors/processors of data; automated identity verification for DSARs, webhoooks for JIRA tickets. **Official Response from Mike Farrell:** > Thanks Keara for taking the time to leave feedback, we really appreciate it! Secure, simple to implement, and consumer friendly are exactly the values we strive for, so it’s gratifying to hear that’s been your experience with Transcend. And yes— we’re constantly expanding existing and adding new functionality, to help solve more of your privacy operations needs and get even more value from our partnership and your Transcend implementation. - Mike (CTO and Co-Founder, Transcend) ### 35. Smooth operation **Rating:** 4.5/5.0 stars **Reviewed by:** Dawn D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Transcend?** I find Transcend very easy to use. Our candidates have had an easy time using it as well. **What do you dislike about Transcend?** I haven't had any issues. However, I'm not an administrator. **What problems is Transcend solving and how is that benefiting you?** It's helping us with information privacy and making our candidates feel more secure. **Official Response from Mike Farrell:** > Hi Dawn, great to hear you're finding Transcend easy to use, and your candidates are having the same experience! - Mike (CTO and Co-Founder, Transcend) ### 36. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Transcend?** I like that the data is easily organized. You can easily view open requests, export them, complete the work, then close the requests. **What do you dislike about Transcend?** I do not like that the "Bulk Respond" section only allows you to choose one integration at a time. **What problems is Transcend solving and how is that benefiting you?** Transcend has helped us organize our Data Privacy requests and all of the related information. It has greatly expedited the processing of requests and made them easier to log. **Official Response from Mike Farrell:** > Thanks so much for taking the time to leave feedback! It's so great to hear of the impact we're having on your privacy request orchestration efforts. And thanks too for that feedback on the Bulk Requests screen—we're always on the lookout for product UX improvements, so I've passed this along to our product team. - Mike (CTO and Co-Founder, Transcend) ### 37. Transcend was easy to implement and got the job done **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Transcend?** Transcend made it easy to implement a solution that ensured we were compliant by the deadline we wanted to hit. It also allowed for the customization we wanted to ensure our customers weren't inundated with banners. **What do you dislike about Transcend?** Transcend requires a fair amount of work upfront to classify the cookies and pixels already on your site. It would be convenient if it could automatically categorize for us based on industry knowledge and naming conventions. **What problems is Transcend solving and how is that benefiting you?** Needed to comply with privacy regulations that took effect on January 1st. It allowed our customers to block trackers and cookies across our site and gave us insights into the use of the tool. **Official Response from Mike Farrell:** > Thanks so much for taking the time to leave a review—we’re so glad we were able to get you in a good place in time for that deadline! I did want to clarify on the classification front—Transcend does offer the functionality you describe, automatically labelling commonly used third-party tracking technology that we detect by both vendor and likely function. Of course, it's ultimately each customer's decision to choose if they wish to adopt those automatic classifications, or review and adjust to match the way they've implemented the trackers across their site and label any first party trackers they have in place. I’d love to make sure everything is running as expected on your side, so feel free to shoot me an email and we can look into this for you. - Mike (CTO and Co-Founder, Transcend) ### 38. Wonderful product and responsive team **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick L. | Deputy General Counsel, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Transcend?** We evaluated several privacy vendors to help automate our privacy compliance process, and when we came across Transcend, we knew we'd found the tool for us. In no time at all, we transformed our manual, time-consuming process into an automated process that virtually runs itself. And the setup is so simple, even a lawyer can do it! The team at Transcend is also phenomenal, and we've gotten quick and helpful responses any time we've reached out with questions. Transcend has helped free up hours and hours for our support, legal, and compliance teams, and we couldn't be more appreciative. **What do you dislike about Transcend?** It's hard to think of anything because I feel like the product is great. But if I had to identify anything, it would be that there isn't an API integration for every tool we use. **What problems is Transcend solving and how is that benefiting you?** Transcend has helped us automate our previous manual and time-consuming privacy compliance process. By implementing Transcend, we have freed up many hours for our support, legal, and compliance teams. Our customers are happier too! ### 39. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Transcend?** Intuitive tool that's easy to use. Has the right level of functionality that we were looking for and one of the best things is how it connects into our current tech stack **What do you dislike about Transcend?** Nothing to capture here as we have only recently adopted the solution but as we utilise this more, I am sure there will be additional things that can be improved upon. **What problems is Transcend solving and how is that benefiting you?** It's helped to identify all of our Data Subject Access Requests in one centralised place which makes it easy to identify any gaps. The ability to delete all data for given users as well is super helpful when managing data. **Official Response from Mike Farrell:** > Thanks so much for leaving a review, and it’s fantastic to hear you’ve found Transcend’s interconnectedness so beneficial—flexibility is something we strive for! - Mike (CTO and Co-Founder, Transcend) ### 40. Super fast implementation + data governance at scale **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | Senior Product Manager - Data Platform, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Transcend?** Transcend is awesome. We broke a multi-year contract with our prior vendor because they under-delivered. The value we saw from Transcend during the free trial period alone surpassed the progress we had made in months of trying to get our old solution up and running. 30 days after purchasing Transcend we had data mapping + classification running on our 1500+ systems (homegrown and SaaS tools), had a full ROPA ready to go, and had automated our DSR flows. That's insane, and a testament to the strength of their technology and support team. No we're implementing them for Consent and Do Not Sell management and are fully on board with Transcend for the long run. **What do you dislike about Transcend?** It's been pretty smooth and the issues we've had have been quickly addressed. For example, we saw they were missing an integration to our HR system, and it turned out the vendor didn't have an API available. Transcend coordinated with the vendor and has gotten the endpoint added. **What problems is Transcend solving and how is that benefiting you?** At a high level they've given. us a single platform for legal and engineering to coordinate and solve privacy and data governance problems together. Here's the problems they solved for us: Data mapping: giving us a ton of visibility across our full stack that we didn't have before. They detected personal data in systems that were not even on our legacy "map". DSR automation: it was so easy to add the systems discovered during data mapping directly to DSR workflows. Their integrations redact, delete, access, and anonymize data directly, which has saved our team tons of time. Consent management: we're setting this up no so that we're ready for CPRA and other new state laws. What was big for us was that they understand that consent is often a full-stack issue (not just website trackers) and help us use their integrations across our backend to fully honor requests. Risk assessments: we're set to start using their new assessments tool to manage our DPIAs - love that it's built directly into their data inventory. Makes more sense for us than a separate point solution. ### 41. Saves me time! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Transcend?** I like how getting set up was easy and that they are able to connect to many different platforms. **What do you dislike about Transcend?** Still having to manually erase data from Shopify. There is still no way to auomate this process. **What problems is Transcend solving and how is that benefiting you?** They have saved our team hours of work and has helped us stay on top of new privacy laws. ### 42. Tool is effective and solves critical painpoint for our consumer business. **Rating:** 4.5/5.0 stars **Reviewed by:** Julian R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Transcend?** With a small engineer team we needed a solution for privacy and data governance that would work off the shelf. Transcend is a great solution for this. **What do you dislike about Transcend?** Can't really list any strong complaints -it does the job. **What problems is Transcend solving and how is that benefiting you?** We have limited engineering resources so we cannot afford to build this technology ourselves. **Official Response from Mike Farrell:** > Thank so much for the feedback Julian, we appreciate you taking the time. It's gratifying to hear that Transcend is working so well for you, and expanding your team's abilities. - Mike (CTO and Co-Founder, Transcend) ### 43. Transcend is seamless **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Transcend?** It is easy to use and provides all the data I need. **What do you dislike about Transcend?** Not any I have come across except the site did shut down for a little the other day for some users. **What problems is Transcend solving and how is that benefiting you?** Allowing us to see who has provided consent and allow us to move forward with the candidate **Official Response from Mike Farrell:** > Thanks so much for taking the time to write a review—seamless is a word we’re very grateful to be described as! And yes, we had a brief issue last week that affected the ability of some users to login to the Admin Dashboard for about 30 minutes, before the issue was resolved. I’m sorry you were caught in this, and the fix the team deployed should prevent it occurring in the future. - Mike (CTO and Co-Founder, Transcend) ### 44. Amazing tool for privacy management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2023 **What do you like best about Transcend?** Transcend it's very simple to use, while at the same time covering all of the needs from our org related to privacy **What do you dislike about Transcend?** The config as code tool needs more development **What problems is Transcend solving and how is that benefiting you?** We use Transcend to handle all of our Access, Erasure and Opt out of sale requests, Transcend also acts as the coordinator between all of our data silos **Official Response from Szuyin Leow:** > Thank you for this review! We welcome all feedback and would love to get some more specific feedback from you on how we can improve the tooling you mentioned. If you haven't had a chance to discuss this with a member of our team yet, please contact us at support@transcend.io so we can be sure to capture your input! -Szuyin, VP of Customer Experience at Transcend ### 45. Smart and reliable privacy request management **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah W. | Corporate Counsel, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2022 **What do you like best about Transcend?** Transcend manages erasure and access requests and evaluates our user data in a quick, efficient process that is not too much lift for our engineering team. We're very happy with the interface and intuitive usability of the product. **What do you dislike about Transcend?** I don't have any bones to pick about Transcend. The Transcend team is very responsive whenever our APIs have a problem or we have a request that is stuck. Love the product. **What problems is Transcend solving and how is that benefiting you?** We use Transcend for privacy requests relating to erasure and access for a user's data that is stored by us or any of our data processing vendors. We will be implementing the Consent Manager next month. **Official Response from Mike Farrell:** > Hey Sarah, thanks so much for your awesome review. Love to hear that things have gone so smoothly for you and that your eng team hasn’t had to do any heavy lifting! We’re so excited to be working with your team now to launch the cookie consent manager. Don’t hesitate to reach out if you have any further feedback or questions! Best, Mike CTO and Co-Founder at Transcend ### 46. An amazing tool for keeping all platforms/systems in one place to ensure nothing is missed **Rating:** 4.5/5.0 stars **Reviewed by:** Carissa M. | Senior Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Transcend?** Before Transcend, we would take requests one by one and delete their data from the few sources we could access. However, this did not include all sources, leaving some of the customer's information still on hand. Transcend has created a much-needed product/service to streamline the ability to ensure that all information from all platforms/systems is deleted when requested. **What do you dislike about Transcend?** Some companies don't have the integration needed for the connection to be automatic which can cause some extra work on our end to get data removed. In all, it's still less work than what we would've had to do if we didn't have Transcend. We would love to see more companies create an integration with Transcend to help automate the entire deletion process. **What problems is Transcend solving and how is that benefiting you?** Transcend is helping us ensure all of our customer's data is deleted when they specifically request. They have given us a process that was very much needed to respect our customer's privacy requests. ### 47. Great product, great team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Transcend?** The core challenge for privacy work at a startup — how do you deliver high-quality privacy experiences, without slowing down product teams? Transcend makes deletion and subject access requests straightforward and seamless, with hundreds of integrations and a simple point-and-click process to setup. The data mapping product makes it possible for us to track what teams are building without needing to be in the way. When we've had ideas about ways to improve the product or areas where we needed support, the Transcend team was incredibly collaborative, jumping on a call right away and suggesting multiple approaches that might meet our needs, and always put us at the center of the decision making. Transcend is absolutely delightful to work with. **What do you dislike about Transcend?** Transcend has been great to work with — excited to continue partnering with them as they continue expanding the product to cover more and more of our data privacy needs! **What problems is Transcend solving and how is that benefiting you?** Transcend solves data deletion and data mapping for us. ### 48. Probably one of best tool for data deletion and privacy **Rating:** 5.0/5.0 stars **Reviewed by:** Keshav P. | Enterprise Architect, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Transcend?** The top features I like are its configuration UI, not just easy but also has documentation and steps clearly described. Adoption and support team members are committed to helping and walkthrough. **What do you dislike about Transcend?** I wish I can configure it for sandbox vs production environments for the platforms. The deletion request processing trails could be better, for example - Notification for the request is not clear to who is it sent. **Recommendations to others considering Transcend:** We researched on more than 4 tools and even estimated implementing ourselves. Transcend is a better value proposition than any other solution in market including building ourselves. So I highly recommend Transcend. **What problems is Transcend solving and how is that benefiting you?** We use Transcend for both data privacy and deletion request. One feature that came out of the box was reporting. Which is cool. Also, this has saved us a lot of time keeping data deletion requests orchestrated in one place. ### 49. Easy to get started, responsive team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Transcend?** As a developer, they have good documentation and getting started with a base implementation can be done very quickly. **What do you dislike about Transcend?** It's not perfect yet, but they do release updates pretty often. **What problems is Transcend solving and how is that benefiting you?** Managing privacy requests, easier than building custom **Official Response from Mike Farrell:** > Thanks so much for sharing your feedback—it’s what makes our product stronger. I appreciate you highlighting the cadence and frequency of updates, too. While we do our best, not everything is wrinkle free all the time, so deploying updates as frequently as possible ensures that our product and the experience of our end users keeps getting better and better. - Mike (CTO and Co-Founder, Transcend) ### 50. Orchestrate privacy requests and reduce development time/resources **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2022 **What do you like best about Transcend?** Transcend helps us orchestrate a high volume of privacy requests across our databases and technical infrastructure while providing a sleek interface for users to exercise their privacy rights. Transcend is built for engineering teams to quickly implement and offers easy tools for non-technical teams (i.e., Legal, Customer Success) to manage on a day-to-day basis. Transcend's customer service team has been immensely helpful and creative in helping us design a flow tailored to our business's needs. **What do you dislike about Transcend?** While Transcend provides the privacy orchestration piece, keep in mind that Legal and Engineering will still need to partner closely to identify the personal data that will be actioned via Transcend's services. Transcend recently released a product to facilitate the detection and discovery of personal data to create greater automation, but it's a separate offering. **What problems is Transcend solving and how is that benefiting you?** Transcend helps us ensure that our data silos (i.e., internal databases and third-party vendors with whom we share personal data with) are responding to user privacy requests in a quick and organized manner. It removes the need for our engineering teams to build this orchestration engine themselves and makes it easy for users to have a Privacy Center where they can take action and learn more about our company's privacy practices in a digestible way. - [View Transcend pricing details and edition comparison](https://www.g2.com/products/transcend/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+19%3A46%3A15+-0500&secure%5Bsession_id%5D=551c4d07-3f13-405b-ac9a-0d7499b6245d&secure%5Btoken%5D=709d62ffd99c66841f776d2f08a8c4655842a2a19e7d36d7e6480cdce5a29a1e&format=llm_user) ## Transcend Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) - [Adjust](https://www.g2.com/products/adjust/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [AdRoll](https://www.g2.com/products/adroll/reviews) - [Adyen Payments](https://www.g2.com/products/adyen-payments/reviews) - 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[Vero](https://www.g2.com/products/vero-vero/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [Wufoo](https://www.g2.com/products/wufoo/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Transcend Features **Administration** - Data Modelling - Recommendations - Workflow Management - Dashboards and Visualizations **Functionality** - Data Subject Access Requests - Identity Verification - Privacy Impact Assessments - Data Mapping - automated - Data Discovery - Data Classification - De-identification/pseudonymization - Consent management - Website tracking scanning - Data access governance **Functionality** - Centralized platform - Tracking - Templates - Workflow - Reporting and analytics **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Auto scans - Auto privacy policy update - Cookie notice report - Easy installation - Reporting **Functionality** - Data visualisation - Process various formats - No-code functionality - Data manipulation - Analytics - Reporting **Functionality** - Structure type - Contextual search - Template algorithms - Custom algorithms - False-positive management - Multiple file and location types - Real-time monitoring - Dashboard - Compliance - Reporting **Management** - Business Glossary - Data Discovery - Data Profililng - Reporting and Visualization - Data Lineage **Compliance** - Sensitive Data Compliance - Training and Guidelines - Policy Enforcement - Compliance Monitoring **Functionality** - Identity Verification - Workflow - DSAR Portal - Reporting and logs **Security** - Access Control - Roles Management - Compliance Management **Agentic AI - Sensitive Data Discovery** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Data Quality** - Data Preparation - Data Distribution - Data Unification **Maintainence** - Data Quality Management - Policy Management **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Data Governance** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making ## Top Transcend Alternatives - [OneTrust Privacy Automation](https://www.g2.com/products/onetrust-privacy-automation/reviews) - 4.3/5.0 (143 reviews) - [MineOS](https://www.g2.com/products/mineos/reviews) - 4.8/5.0 (229 reviews) - [DataGrail](https://www.g2.com/products/datagrail/reviews) - 4.7/5.0 (204 reviews)