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Compare Crisp and Freshdesk 
Featured Products
At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (48.3% of reviews)
Entry-Level Pricing
Free
$19.00 1 User per month billed annually Per Month
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansFreshdesk
Star Rating
(3,619)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Crisp. Users appreciate its clean interface and robust automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk's ticket management system is particularly praised for its SLA tracking and multi-channel support, helping teams stay organized and respond to customers efficiently. In contrast, Crisp, while offering a good feature set, does not match the same level of comprehensive support.
- Users say that Freshdesk's implementation process is quick and intuitive, making it easier for teams to manage incoming support requests without switching tools frequently. Crisp, on the other hand, has received mixed feedback regarding its setup, with some users finding it less straightforward.
- Reviewers mention that Freshdesk's shared inbox feature is a standout, allowing teams to see who is working on which tickets, thus preventing duplication of efforts. Crisp's shared features are appreciated, but they lack the same level of organization and clarity.
- Users highlight that Crisp offers great value for its subscription price, particularly noting its excellent customer support and responsive service. However, Freshdesk's extensive feature set and higher overall satisfaction ratings suggest it may provide a more comprehensive solution for businesses looking for robust customer support tools.
- According to recent user feedback, while Crisp has a clean and powerful user interface, Freshdesk's combination of features, including its ticket collaboration and customer profiles, positions it as a more effective tool for managing customer interactions and support workflows.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Crisp
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.6
3,184
Ease of Use
9.0
152
8.8
3,207
Ease of Setup
8.9
126
8.6
2,266
Ease of Admin
8.8
101
8.7
2,154
Quality of Support
9.1
149
8.7
3,082
Has the product been a good partner in doing business?
8.9
102
8.8
2,078
Product Direction (% positive)
9.3
142
8.8
3,159
Features by Category
Ticket and Case Management
8.6
45
8.9
2224
|
Verified
8.8
45
|
Verified
8.8
2231
|
Verified
8.6
47
|
Verified
8.5
2146
|
Verified
8.5
45
|
Verified
8.5
2036
|
Verified
7.7
38
8.3
1800
|
Verified
8.9
46
|
Verified
8.5
2087
|
Verified
8.9
45
8.7
2009
|
Verified
8.8
39
|
Verified
8.2
1373
|
Verified
Generative AI
8.3
24
7.3
331
8.2
24
7.4
328
Agentic AI - Help Desk
Not enough data
7.1
59
Not enough data
6.9
59
Not enough data
7.2
59
Communication Channels
9.1
44
|
Verified
8.6
1923
|
Verified
9.2
44
|
Verified
8.9
2070
|
Verified
9.6
50
|
Verified
8.4
1313
|
Verified
9.2
45
|
Verified
8.0
1193
|
Verified
8.2
35
7.9
940
|
Verified
Platform
8.8
51
|
Verified
8.0
1154
|
Verified
8.4
102
|
Verified
8.1
1662
|
Verified
8.9
55
|
Verified
8.6
1545
|
Verified
8.9
51
|
Verified
8.2
1142
|
Verified
8.2
51
|
Verified
8.0
1864
|
Verified
8.5
52
|
Verified
8.3
1959
|
Verified
Channels
Not enough data
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Design
Not enough data
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Generative AI
Not enough data
7.7
266
Not enough data
7.7
266
Usability
Not enough data
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
256
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Conversational Platform
Not enough data
8.3
433
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Support Automation
Not enough data
8.4
389
Not enough data
8.4
409
Not enough data
8.2
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
209
Not enough data
7.4
206
Generative AI
8.2
35
7.9
118
8.2
34
7.9
117
7.1
35
7.6
116
Communication
9.3
101
|
Verified
8.8
585
|
Verified
9.2
100
|
Verified
8.7
602
|
Verified
8.4
75
|
Verified
8.7
496
|
Verified
9.3
88
|
Verified
8.5
200
8.7
61
|
Verified
8.2
202
Internal Use
8.4
102
|
Verified
8.1
1662
|
Verified
8.8
92
|
Verified
8.6
204
8.3
82
|
Verified
8.1
186
8.8
82
|
Verified
8.8
560
|
Verified
8.8
90
|
Verified
8.8
520
|
Verified
8.9
91
|
Verified
8.6
548
|
Verified
Generative AI
7.2
24
7.9
144
Self-Service Experience
8.5
46
8.7
960
8.3
45
8.6
913
6.7
36
8.3
687
8.3
31
8.2
241
7.9
35
8.4
258
Self-Service Platform
7.9
34
8.5
254
7.9
35
8.6
261
6.9
31
8.0
221
8.4
35
8.4
238
Agentic AI - Customer Self-Service
Not enough data
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Generative AI
8.8(won by 0.6)
7
8.2
81
8.8(won by 0.7)
7
8.1
81
Process
8.1
16
8.6(won by 0.5)
164
8.2
14
9.3(won by 1.1)
484
8.7(won by 0.1)
14
8.6
374
Channels
9.1
18
9.2(won by 0.1)
480
9.4(won by 0.7)
18
8.7
419
9.6(won by 0.8)
19
8.8
380
7.6
11
8.5(won by 0.9)
342
8.8(won by 0.6)
12
8.2
56
Insight
8.6(tied score)
12
8.6(tied score)
383
8.6
15
8.7(won by 0.1)
172
8.6(tied score)
18
8.6(tied score)
375
9.6(won by 0.5)
16
9.1
447
Generative AI
7.8
12
7.7
88
7.9
12
7.7
87
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Automation
Not enough data
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Freshdesk are categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp has no unique categories
Freshdesk is categorized as AI Customer Support Agents, Conversational Support, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Information Technology and Services
17.0%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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