Compare CM.com and Twilio 
At a Glance
Market Segments
Mid-Market (54.5% of reviews)
Small-Business (50.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CM.com
Star Rating
(12)4.8 out of 5
Market Segments
Mid-Market (54.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CM.comTwilio
Star Rating
(477)4.2 out of 5
Market Segments
Small-Business (50.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio has a solid API Call Speed rated at 8.3, which allows for quick integration into existing systems, while CM.com excels in Ease of Integration with a score of 8.2, making it easier for businesses to adopt the platform without extensive technical resources.
- Reviewers mention that CM.com shines in Quality of Support with a score of 9.7, indicating a high level of customer satisfaction, whereas Twilio's support is rated lower at 8.0, suggesting that users may experience challenges in getting timely assistance.
- G2 users highlight that CM.com offers superior Ease of Use and Ease of Setup, both rated at 9.7, making it more user-friendly for non-technical users compared to Twilio, which has scores of 8.4 and 7.9 respectively.
- Users on G2 report that Twilio provides a wider range of Communication Varieties with a score of 8.4, including advanced features like Live Chat and Screen Sharing, while CM.com focuses more on WhatsApp Messaging capabilities, which may limit its versatility in communication options.
- Reviewers say that Twilio's HIPAA Compliance score of 8.5 is a significant advantage for healthcare-related businesses, while CM.com also offers strong GDPR Compliance at 8.7, making it suitable for businesses operating in Europe.
- Users report that CM.com has a higher Product Direction score of 9.7, indicating a positive outlook on future developments, while Twilio's score of 8.5 suggests that users may have some concerns about the platform's long-term evolution.
Featured Products
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Pricing
Entry-Level Pricing
CM.com
No pricing availableTwilio
No pricing availableFree Trial
CM.com
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
9.7
6
8.9
346
Ease of Use
9.7
6
8.4
348
Ease of Setup
Not enough data
7.9
187
Ease of Admin
Not enough data
8.0
186
Quality of Support
9.7
6
8.0
312
Has the product been a good partner in doing business?
Not enough data
8.2
177
Product Direction (% positive)
Not enough data
8.5
335
Features by Category
Functionality
Not enough data
8.2
93
|
Verified
Not enough data
8.3
90
|
Verified
Not enough data
8.4
91
|
Verified
Support
Not enough data
7.8
91
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
90
|
Verified
API Features
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
7.7
10
Security and Compliance
Not enough data
8.0
9
Not enough data
8.1
9
Not enough data
8.5
11
Not enough data
8.7
9
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CM.com and Twilio are categorized as Communication Platform as a Service and WhatsApp Marketing
Unique Categories
CM.com is categorized as VoIP
Twilio is categorized as Video Platform as a Service (VPaaS) and Cloud PBX Platforms
Reviews
Reviewers' Company Size
CM.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.3%
Renewables & Environment
9.1%
Pharmaceuticals
9.1%
Leisure, Travel & Tourism
9.1%
Internet
9.1%
Other
36.4%
Computer Software
17.6%
Information Technology and Services
10.6%
Marketing and Advertising
7.2%
Internet
5.2%
Financial Services
5.0%
Other
54.5%
Most Helpful Reviews
CM.com
Most Helpful Favorable Review
Verified User in Education Management
Reliability and support. Hardly it has any outage or problems with their platforms.
Most Helpful Critical Review
Paula B.
Verified User in Information Services
I do not see any drawbacks, I am quite satisfied, it would be even better, of course, to lower the price a little
Twilio
Most Helpful Favorable Review
Leonid K.
Verified User in Computer Software
I can build new apps in a matter of minutes
Most Helpful Critical Review
John P.
Verified User in Computer Software
t the beginning, my experience with Twilio was quite positive. However, recent regulation changes concerning SMS and phone numbers have brought some challenges to light. I believe that Twilio could have been clearer and more proactive in their communication...
Verified User in Education Management
Reliability and support. Hardly it has any outage or problems with their platforms.
Leonid K.
Verified User in Computer Software
I can build new apps in a matter of minutes
Paula B.
Verified User in Information Services
I do not see any drawbacks, I am quite satisfied, it would be even better, of course, to lower the price a little
John P.
Verified User in Computer Software
t the beginning, my experience with Twilio was quite positive. However, recent regulation changes concerning SMS and phone numbers have brought some challenges to light. I believe that Twilio could have been clearer and more proactive in their communication...
Alternatives
Discussions
CM.com has no discussions with answers
Is it possible to do automated skype message using twilio
2 comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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