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At a Glance
Market Segments
Small-Business (70.8% of reviews)
Small-Business (60.3% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Month
ClickSend
Star Rating
(49)4.1 out of 5
Market Segments
Small-Business (70.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ClickSendPodium
Star Rating
(2,036)4.6 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Podium excels in its Live Chat feature, scoring 9.1, which allows for real-time customer engagement. In contrast, ClickSend's live chat functionality is less robust, with a score of 7.1, leading reviewers to mention that it lacks some advanced features.
- Reviewers mention that Podium's Two-Way Text Messaging feature is highly rated at 9.3, providing seamless communication with customers. ClickSend, while still effective, scores lower at 8.2, with users noting that it could benefit from more intuitive management options.
- G2 users highlight Podium's superior Ease of Setup with a score of 9.2, making it user-friendly for small businesses. In comparison, ClickSend's setup process is rated at 8.2, with some users expressing frustration over the initial configuration.
- Users on G2 report that Podium's Quality of Support is commendable, scoring 9.0, which reviewers say translates to quick response times and helpful assistance. ClickSend, with a score of 8.6, is still reliable but has received feedback about slower response times during peak hours.
- Reviewers mention that Podium's Customization Interface is rated at 8.6, allowing for tailored user experiences. ClickSend, however, scores lower at 7.8, with users indicating that its customization options are somewhat limited and less flexible.
- Users say that Podium's Reporting capabilities are robust, scoring 8.7, which helps businesses track performance effectively. ClickSend's reporting features, while functional, score lower at 7.7, leading some users to wish for more detailed analytics options.
Pricing
Entry-Level Pricing
ClickSend
No pricing availablePodium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
ClickSend
No trial information availablePodium
No trial information availableRatings
Meets Requirements
8.5
37
9.1
1,727
Ease of Use
9.1
37
9.3
1,746
Ease of Setup
8.3
16
9.1
1,079
Ease of Admin
8.2
16
9.3
881
Quality of Support
8.7
35
9.0
1,605
Has the product been a good partner in doing business?
8.4
15
9.2
898
Product Direction (% positive)
8.8
30
9.0
1,713
Features by Category
Email Marketing
8.3
7
Not enough data
8.6
7
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
7.4
7
Not enough data
7.5
6
Not enough data
7.3
5
Not enough data
Reporting & Analytics
8.1
8
Not enough data
8.1
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
7.8
6
Not enough data
8.1
7
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
7.3
5
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.0
39
Not enough data
8.8
40
Interaction
Not enough data
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
40
Not enough data
7.9
41
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.1
41
Not enough data
7.9
41
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Agentic AI - AI Chatbots
Not enough data
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.3
157
Not enough data
7.6
206
Not enough data
9.1
221
Not enough data
Feature Not Available
Channels
Not enough data
7.9
211
Not enough data
8.6
220
Not enough data
9.3
236
Not enough data
Feature Not Available
Not enough data
8.0
195
Customers
Not enough data
8.2
152
Not enough data
8.4
155
Not enough data
8.5
222
Not enough data
8.3
222
Not enough data
8.5
222
Agentic AI - Conversational Marketing
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Not enough data
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
Documents
8.9
6
Not enough data
8.3
7
Not enough data
9.0
7
Not enough data
Agentic AI - Online Fax
Not enough data
Not enough data
Not enough data
Not enough data
Sending
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
Platform Basics
Not enough data
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Platform Data
Not enough data
9.1
65
Not enough data
9.0
65
Platform Additional Functionality
Not enough data
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Platform Content
Not enough data
9.0
62
Agentic AI - Automotive Marketing
Not enough data
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Text Messaging
9.5
13
8.7
229
|
Verified
8.2
11
9.3
239
|
Verified
8.5
14
8.4
186
8.3
14
8.6
238
|
Verified
7.1
11
8.3
213
|
Verified
9.6
9
8.4
215
|
Verified
7.7
11
8.5
233
|
Verified
8.3
9
8.5
216
|
Verified
SMS Platform
7.8
12
8.5
223
|
Verified
8.2
13
8.6
223
|
Verified
7.4
7
Feature Not Available
6.7
7
7.6
201
|
Verified
6.7
7
Feature Not Available
8.8
7
8.2
206
|
Verified
Agentic AI - SMS Marketing
Not enough data
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Channels
Not enough data
8.2
323
Not enough data
8.1
322
Not enough data
Feature Not Available
Design
Not enough data
8.3
338
Not enough data
Feature Not Available
Not enough data
8.5
373
Not enough data
8.4
364
Not enough data
8.6
337
Generative AI
Not enough data
7.5
234
Not enough data
7.5
229
Communication Platform as a Service (CPaaS)Hide 6 FeaturesShow 6 Features
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.3
15
Not enough data
9.3
15
Not enough data
9.0
15
Automation - AI Agents
Not enough data
8.7
15
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.9
16
Not enough data
8.9
16
Platform
Not enough data
9.1
15
Not enough data
9.1
15
Not enough data
9.2
15
Autonomy - AI Agents
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.7
15
Not enough data
8.0
15
Generative AI
Not enough data
8.6
15
Not enough data
8.8
15
Responses
Not enough data
8.9
32
Not enough data
8.4
33
Not enough data
8.9
33
Not enough data
Feature Not Available
Not enough data
8.2
32
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
31
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.8
32
Not enough data
8.9
31
Generative AI
Not enough data
8.1
32
Not enough data
8.1
31
Conversational Platform
Not enough data
8.7
294
Not enough data
8.4
252
Not enough data
8.3
165
Not enough data
8.5
179
Support Automation
Not enough data
8.5
257
Not enough data
8.3
165
Not enough data
8.7
167
Not enough data
8.1
173
Generative AI
Not enough data
7.5
152
Not enough data
7.5
154
Generative AI
Not enough data
7.7
246
Not enough data
7.5
243
Not enough data
Feature Not Available
Communication
Not enough data
9.2
697
|
Verified
Not enough data
9.0
722
|
Verified
Not enough data
8.1
509
Not enough data
9.0
664
|
Verified
Not enough data
7.3
295
Internal Use
Not enough data
8.2
616
|
Verified
Not enough data
8.9
677
|
Verified
Not enough data
8.6
646
|
Verified
Not enough data
8.6
627
|
Verified
Not enough data
8.8
634
|
Verified
Not enough data
8.5
598
|
Verified
Platform Basics - VoIP Providers
Not enough data
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Basic Communication
Not enough data
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Agentic AI - VoIP Providers
Not enough data
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Consumer Intelligence
Not enough data
9.1
629
|
Verified
Not enough data
8.4
518
Not enough data
8.5
559
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.4
524
|
Verified
Not enough data
8.9
648
|
Verified
Media Monitoring
Not enough data
8.5
518
Not enough data
7.3
199
Not enough data
8.3
511
In-House Management
Not enough data
8.6
503
Not enough data
8.6
503
|
Verified
Generative AI
Not enough data
7.5
138
Agentic AI - Online Reputation Management
Not enough data
5.2
11
Not enough data
5.3
11
Not enough data
5.9
11
Not enough data
5.8
11
Not enough data
5.6
11
Not enough data
5.6
11
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickSend and Podium are categorized as SMS Marketing
Unique Categories
ClickSend is categorized as Email Marketing, Online Fax, Transactional Email, Communication Platform as a Service (CPaaS), and Mobile Marketing
Reviews
Reviewers' Company Size
ClickSend
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
22.9%
Information Technology and Services
12.5%
Non-Profit Organization Management
6.3%
Staffing and Recruiting
4.2%
Management Consulting
4.2%
Other
50.0%
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.0%
Discussions
What does an SMS gateway allow you to do?
1 Comment
JL
I use ClickSend to send text (SMS) messages from my websites, to users. ClickSend sends the text messages almost immediately, which is a huge advantage over...Read more
ClickSend has no more discussions with answers
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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