# ClickSend Reviews **Vendor:** ClickSend **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.1/5.0 **Total Reviews:** 49 ## About ClickSend ClickSend is a simple, reliable SMS platform built for businesses that can't afford to miss a message. It’s seriously simple infrastructure that works straight out of the box — and keeps working as you grow. Backed by genuinely helpful 24/7 support from people who actually know their stuff. Send from the Dashboard in just a few clicks — or straight from your email inbox. Build with our clean, well-loved API docs. Or connect through hundreds of integrations and slot it straight into the tools your team already uses. Most users are up and sending within minutes. No developers required (but if you have one, they'll love us too). Why 90,000+ businesses and developers choose ClickSend: · Direct carrier routes to 190+ countries — no middlemen, no grey routes · 99.95%+ uptime so your messages go out when it matters · Lightning-fast delivery for time-sensitive comms · Pay-as-you-go pricing — scale up, scale down, only ever pay for what you send · 24/7 support from real people who actually understand the platform It's built for operational messaging as much as marketing. Appointment reminders, delivery notifications, 2FA codes, staff alerts, booking confirmations — the communications that keep a business running day to day. Trusted by healthcare and wellness clinics, financial services, real estate agencies, education providers, event organisers, construction companies and not-for-profits — and the developers building messaging into their products and workflows. ## ClickSend Pros & Cons **What users like:** - Users value the **ease of use** of ClickSend, which simplifies communication and enhances marketing campaign execution. (11 reviews) - Users appreciate the **seamless integrations** of ClickSend, enabling efficient message management across multiple channels effortlessly. (5 reviews) - Users appreciate the **cost-effective pricing** of ClickSend, making it an ideal solution for diverse marketing needs. (5 reviews) - Users value ClickSend's **user-friendly interface** , making communication seamless and efficient across various channels. (5 reviews) - Users value ClickSend for its **affordability** , facilitating diverse SMS marketing and communication solutions at a low cost. (4 reviews) - Easy Integration (4 reviews) - Easy Integrations (4 reviews) - Features (4 reviews) - Messaging (4 reviews) - Automation (3 reviews) **What users dislike:** - Users find ClickSend to be **somewhat expensive** , especially for businesses needing high-volume messaging solutions. (4 reviews) - Users find ClickSend's pricing to be **a bit expensive** , particularly for businesses with high-volume messaging needs. (2 reviews) - Users find the **limited customization options** of ClickSend constrain their ability to tailor messages effectively. (2 reviews) - Users note the **missing features** in ClickSend, which may limit functionality in some regions or countries. (2 reviews) - Users find ClickSend's SMS service has **expensive pricing** and occasional delivery delays, impacting business communication. (2 reviews) - SMS Issues (2 reviews) - Delays (1 reviews) - Editing Issues (1 reviews) - Feature Limitations (1 reviews) - Lack of Customization (1 reviews) ## ClickSend Reviews ### 1. ClickSend SMS Review **Rating:** 5.0/5.0 stars **Reviewed by:** Justin T. | Demand Generation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about ClickSend?** It's very easy to use, cost effective and useful for our SMS Marketing **What do you dislike about ClickSend?** Nothing I can think of, but more robust features would be useful **What problems is ClickSend solving and how is that benefiting you?** We use ClickSend for our automated SMS, and occasional SMS promotion blasts. ### 2. Simple, no-frills but gets job done **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about ClickSend?** Easy to use and set up. Well priced solution **What do you dislike about ClickSend?** Lacks many of the bells and whistles of a more sophisticated program **What problems is ClickSend solving and how is that benefiting you?** Allows us to send sms and mms texts to users. ### 3. It works well, but it doesnt feel like a mature thought out product. **Rating:** 3.5/5.0 stars **Reviewed by:** Fred S. | Probation Specialist/Data and Analysis Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about ClickSend?** The API (Zapier, Make.com) is excellent and it's easy to automate updating your lists. This elimiantes manual updates. Easy to register the number (as is now requreired). Customer support is the absolute best! **What do you dislike about ClickSend?** It is missing basic features. If you get a reply, there's no flag in the Messenger to let you know there's a new text reply. The interface is odd sometimes, not sure why there's a difference between Quick SMS and a Campaign. The Camapign is actually more restrictive and it doesnt allow you to select multiple lists, like the Quick SMS option does. It's odd. There's a delay in sending a message as they reivewed somehow. Other services just send out your message. **What problems is ClickSend solving and how is that benefiting you?** Quick communications with members, getting their rapid responses to issues. ### 4. One of the best and easy to use platform for SMS **Rating:** 5.0/5.0 stars **Reviewed by:** Bhabisya B. | Content creator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about ClickSend?** What I like the most about ClickSend is that it's very easy to use. It just take few seconds to singup and start using it. And it also has lots of features. And their customer support is also great with that live chat. **What do you dislike about ClickSend?** What I like the least about ClickSend is their pricing. I used their service to send SMS, but it's too expensive compared to the local providers I know. **What problems is ClickSend solving and how is that benefiting you?** I used ClickSend to send SMS. For both promotional and transactions SMS ### 5. Solid SMS solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2023 **What do you like best about ClickSend?** We use ClickSend for SMS (text) marketing, and it was easy to set up and get running quickly. Cost-effective and meets the needs of our client. I like that it's easy to upload contacts. **What do you dislike about ClickSend?** I need to be able to select *mutiple* contact lists for an SMS campaign. **What problems is ClickSend solving and how is that benefiting you?** ClickSend is a simple solution to our client's SMS marketing needs. ### 6. Very cool and useful service **Rating:** 5.0/5.0 stars **Reviewed by:** Allen E. | President/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about ClickSend?** Clicksend is a swiss army knife of marketing. I've used it to send text campaigns, one-off text messages, postcards, and letters all priced great. The print quality is great and mail times fast. It can also do text-to-speech calls, fax, and emails. I love that I can plug it into my CRM (ActiveCampaign) and trigger different actions based on different triggers. **What do you dislike about ClickSend?** Not much to dislike. It does what it is supposed to do, it was easy to set up, and their online, email and call customer center is incredibly patient and helpful. THeir email newsletters are very entertaining and I even look forward to them! **What problems is ClickSend solving and how is that benefiting you?** I needed a way to trigger automated text messages as part of my new client onboarding and lead nurture campaigns. I also like triggering the mail options (BW/Color letters and postcards), which was also used for my lead nurture, onborading and client journey campaigns. ### 7. Great Service and Product! **Rating:** 4.0/5.0 stars **Reviewed by:** Baylee E. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about ClickSend?** The service offered great rates, was user-friendly, and had a straightforward authentication process. As my team required a mass contacting service, I was able to send my first message before lunchtime. **What do you dislike about ClickSend?** I wish there wasn't a character limit for messages. It's frustrating to send multiple messages or edit my content to fit the limit. It would be great if the platform could allow extended notifications, especially for essential communications requiring more detailed explanations. **What problems is ClickSend solving and how is that benefiting you?** Using Click Send, we can send hundreds of customized text messages all at once, and I appreciate the exciting automation features it offers. The ability to schedule messages and receive replies directly to my phone is also a great plus. However, I do wish that there were no character limit for letters as it can be a bit restrictive at times, especially when trying to convey critical information ### 8. Efficient and User-Friendly and Easy Communication with ClickSend **Rating:** 5.0/5.0 stars **Reviewed by:** Mostafa R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2023 **What do you like best about ClickSend?** Its versatility and convenience in sending and receiving messages. With ClickSend, users can send messages via different channels without needing to switch between different applications or platforms. Its user-friendly interface and APIs make it easy to integrate with existing systems and automate workflows. **What do you dislike about ClickSend?** When it comes to ClickSend, there is little to criticize. However, it's worth noting that certain features may not be available for all countries or regions. Despite this, ClickSend continues to expand its global reach, providing excellent service to more and more users worldwide. **What problems is ClickSend solving and how is that benefiting you?** ClickSend is solving the problem of inefficient and fragmented communication by providing a unified platform for various channels of communication. The platform streamlines communication processes and makes it easier for users to reach their intended audience quickly and effectively. This results in better customer engagement, increased productivity, and cost savings. ### 9. distinctive and easy-to-use tools that enable us to organize advertising campaigns better. **Rating:** 4.5/5.0 stars **Reviewed by:** Doly M. | Sales Operations Coordinator, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about ClickSend?** ClickSend's easy-to-use tools help us develop and execute marketing campaigns better, and we can customize several funnels to meet the needs of all potential clients. It's great how easy it is to set up contact lists, and it helps with its ability to integrate with our CRM system. I also find the procedures for designing advertising campaigns very simple, as there are many ready-made templates that can be easily customized to meet our content. The reports also tell us how many people the campaigns actually reached, so we can figure out how well they worked and where they could be better. **What do you dislike about ClickSend?** I did not face many difficulties, as the support team helped us with the procedures for linking with other applications that we use to deal with workflow and customer management, which enabled us to manage all marketing campaign activities from one platform. **What problems is ClickSend solving and how is that benefiting you?** ClickSend has helped us organize and improve our capabilities in preparing and implementing advertising campaigns, and I greatly appreciate how ClickSend enabled us to create a mechanism for categorizing potential customers so that we can provide them with relevant information with ease. ### 10. ClickSend Review: The All-in-One Messaging Platform for Businesses **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about ClickSend?** Wide range of messaging services: ClickSend offers a variety of communication solutions, including SMS, MMS, voice, email, fax, and postal mail, among others, which allows businesses to reach their customers through their preferred channels. User-friendly interface: The platform is designed with a simple and intuitive interface, making it easy for users to navigate and use the different features. Automation capabilities: ClickSend's automation features allow businesses to streamline their communication workflows, saving time and resources, and improving efficiency. Integration with other tools: ClickSend can be easily integrated with other business tools and platforms, such as CRMs, email marketing software, and project management tools. **What do you dislike about ClickSend?** Pricing: Some users have reported that ClickSend's pricing can be a bit expensive, especially for businesses with high-volume messaging needs. SMS delivery issues: A few users have reported occasional delays in SMS delivery, which can be a concern for businesses that rely on real-time messaging. Limited customization options: While ClickSend offers a variety of messaging services, some users have reported that the platform lacks customization options, which can limit their ability to tailor messages to their specific needs. **What problems is ClickSend solving and how is that benefiting you?** treamlining communication workflows: ClickSend allows businesses to automate their communication workflows, which can save time and resources while improving efficiency. By automating tasks such as sending SMS or email notifications, businesses can focus on other areas of their operations. Improving customer engagement: ClickSend's messaging services can help businesses engage with their customers through a variety of channels, including SMS, voice, and email. This can help improve customer satisfaction and loyalty by providing timely and relevant information. Enhancing marketing efforts: ClickSend's messaging services can also be used for marketing purposes, such as sending promotional messages or conducting surveys. By leveraging different messaging channels, businesses can reach a wider audience and increase their marketing ROI. ### 11. Terrible customer service. App doesn't even work. **Rating:** 0.0/5.0 stars **Reviewed by:** Luke W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about ClickSend?** NOTHING AT ALL. TERRIBLE. BAD CUSTOMER SERVICE. BAD RESPONSE TIME. BAD APP. DON'T WASTE YOUR TIME. THIS IS WHAT YOU GET WHEN YOU TRUST A FOREIGN COMPANY. FIND ANOTHER SERVICE! **What do you dislike about ClickSend?** It took about a month to get the service setup. They would ask me the same questions over and over again and every time I would respond, it would take a week to get and answer from them. Once it finally got set up, it would not integrate with Google Calendar. The only way to speak to tech support is through chat. They said they would have the dev team review the issue and get back to me. FIVE DAYS LATER, I had to ask if there was any progress. Of course, there isn't. DO NOT USE THIS SERVICE! **What problems is ClickSend solving and how is that benefiting you?** NOT SOLVING ANY PROBLEMS AT ALL. JUST CREATING THEM. ### 12. Business Communication Products Review **Rating:** 4.5/5.0 stars **Reviewed by:** Saleh Ahmed C. | Marketing Consultant, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about ClickSend?** It's a product that can send SMS, email, rich media, direct mail, and other forms of communication to your staff and customers. It's a reliable, easy-to-use messaging solution for all businesses. **What do you dislike about ClickSend?** Nothing to dislike. It is helpful but can be a bit expensive. It allows for 160 characters per text message and is charged. But it permits sending "push notifications" to users of progressive web apps. **What problems is ClickSend solving and how is that benefiting you?** It's simple to send SMS, MMS, Direct Mail campaigns, and more with its dashboard, which is easy to use. ClickSend offers a complete suite of communication products through online dashboards or APIs that are easy for everyone to use. ### 13. ClickSend is a super tool with some limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Brett J. | Evaluation and Compliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about ClickSend?** I use ClickSend in nonprofits serving individuals who have experienced homelessness. The pricing is good and the UI is intuitive and not challenging to learn or training others how to use. **What do you dislike about ClickSend?** Although ClickSend has several integrations for connecting the app to external third party data sources (Google Sheets, Airtable, et al.), there doesn't seem to be an option for creating and maintaining contact lists from live data. It would be really helpful if I could have a contact from a list be removed from ClickSend if they were dropped from a connected data source, for example. **What problems is ClickSend solving and how is that benefiting you?** ClickSend is a handy tool for quickly and efficiently sending SMS and MMS messages to large numbers of our clients to update them on community events, essential information, and other critical alerts. It's pretty straightforward to use and the pricing is reasonable. ### 14. Very frustrated with the BAIT & SWITCH pricing model.. Unresolved Support Tickets. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about ClickSend?** Although it's easy to fund a new account, the lack of integrity with pricing is very disappointing. But I suppose this is how Clicksend centers their marketing around: "convience" **What do you dislike about ClickSend?** BEWARE OF DISHONESTY - What isn't disclosed to prospective customers is that when you fund an account, you will not receive an active balance of sendable SMS messages. So rather than being fully transparent and being able to track the amount of sendable text messages Clicksend likes to hide your total amount leaving you blind. Oh, but it gets better! So, the entire RATE PER SMS changes if you purchase a smaller amount. BAIT AND SWITCH. I encourage ClickSend to revise this platform to provide VALUE rather than SHORT TERM / "flash in the pan" profit. This leaves a serious opportunity for any competitors in this space to do better and win many customers. **What problems is ClickSend solving and how is that benefiting you?** Upon signing up to ClickSend we were hoping to find a transparent texting solution which didn't have a dishonest pricing structure however our concerns have only led to redundancy and support articles which neglect a solution. ### 15. click send **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about ClickSend?** Everything about ClickSend appeals to me. They offer a tonne of functions, but SMS is my favorite. It is very easy to use and has a very user-friendly interface. **What do you dislike about ClickSend?** If numerous users use the same number, it would be excellent to have more sensible routing. Sometimes it may seem that the text is too brief to keep the price low. **What problems is ClickSend solving and how is that benefiting you?** They have the best SMS services that helped me connect with my clients and make them aware of the new tools, offers and services we have added so they cannot miss them. That's the best service to connect with my clients. ### 16. My Honest Opinion on Clicksend **Rating:** 4.0/5.0 stars **Reviewed by:** Mukul S. | Director & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about ClickSend?** I like best about clicksend is its API functionality. **What do you dislike about ClickSend?** I dislike most about Clicksend is its pricing & its limited customization options. **What problems is ClickSend solving and how is that benefiting you?** Clicksend is solving the problem of communication for businesses by providing a comprehensive communication platform. ### 17. This is Great **Rating:** 5.0/5.0 stars **Reviewed by:** Colin W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about ClickSend?** ClickSend is great for sms marketing, communicating with customers, and much more! **What do you dislike about ClickSend?** There is nothing that I dislike about click send. **What problems is ClickSend solving and how is that benefiting you?** ClickSend makes it easy to communicate with colleagues and customers. ### 18. Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2023 **What do you like best about ClickSend?** Products that are easy to use and highly integrable **What do you dislike about ClickSend?** Like always, it's a little bit expensive **What problems is ClickSend solving and how is that benefiting you?** Communicate with customers and staff quickly and effectively ### 19. Worth using e-mail platform for businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about ClickSend?** Its user-friendly IU&UX creates one of the best experiences for the users and workers on using it. We have been using another software lately, as the team suffered on the user experience, we had to switch. And unfortunately, we have not swicthed to another companions **What do you dislike about ClickSend?** I got many problems on first creating an account because the activation code was not working, but thanks to their team, they directly wrote me back and be punctual on how to solve it. **What problems is ClickSend solving and how is that benefiting you?** The latest solution which I have liked the most, preciously the mails were landing in the spam box even though the recipients were our customers, but now I found huge improvements on it ### 20. One of the best SMS Marketing platform **Rating:** 4.0/5.0 stars **Reviewed by:** Bhabishya B. | Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about ClickSend?** ClickSend has lots of features and it's very easy to use them. And it can also be integrated with other software which I needed the most. Compared to other similar software it has lots of things I need. **What do you dislike about ClickSend?** What I dislike is that their pricing is higher compared to a few other similar software I have seen and they only allow cards to add a balance to the account with a minimum of only $25 which I don't like. **What problems is ClickSend solving and how is that benefiting you?** I'm using ClickSend to send transactional messages to my customers. And it has helped me a lot since I have been using it. They also support integration with one of the popular automation software which helped me alot. ### 21. It's useful, but can get a little costly. **Rating:** 4.0/5.0 stars **Reviewed by:** Ross B. | illustrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about ClickSend?** It allows me to send "push notifications" of sorts from a web app! **What do you dislike about ClickSend?** It charges per text message, but only allows like 160 characters per text, and charged me to send two or three texts when I thought it was just one! **Recommendations to others considering ClickSend:** Allows me to send "push notifications" of sorts to users of my progressive web app. Which is otherwise kind of impossible! But it charges per text even if you go over the character limits and it spills over into other text messages. **What problems is ClickSend solving and how is that benefiting you?** Helping me to send "push notifications" through a progressive web-app! ### 22. ClickSend is a simple direct to the point cloud-based SMS **Rating:** 4.5/5.0 stars **Reviewed by:** Rongen R. | Digital Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about ClickSend?** I like their clean dashboard with simple straightforward messaging features. The international numbers options, integrations and API are great. **What do you dislike about ClickSend?** Their automation and email campaigns/template tools are not powerful enough. **Recommendations to others considering ClickSend:** If you're looking for a simple SMS gateway, ClickSend is the right choice. There are no monthly fees or contracts. They charge per SMS sent. You can automated load top up once your balance reaches a certain amount. **What problems is ClickSend solving and how is that benefiting you?** We'd like to trigger SMS for every service agreement signed or completed in Pandadoc and upon payment of invoice through Xero. We integrated clicksend to activecampaign, podio, xero and zap. ### 23. Cheap & simple **Rating:** 5.0/5.0 stars **Reviewed by:** Cassandra B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about ClickSend?** Was simple to use, only pay for what you use, no extra fees. **What do you dislike about ClickSend?** Not having an unlimited option for mass texting, and only being allowed a very limited amount of characters without having to pay for multiple messages. **What problems is ClickSend solving and how is that benefiting you?** Sms marketing and it has helped us send ads, connect with clients through birthday offers and more ### 24. ClickSend is fantastic! A+ for SMS’s and customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2022 **What do you like best about ClickSend?** I liked how easy it was to create and launch an SMS campaign. And even more fun was to watch the results with the history and reporting options! I also can't say enough good things about the customer service. They are always available to chat and are extremely helpful and knowledgeable. **What do you dislike about ClickSend?** So far I like everything! I thought I would not like using a shared number for sending the SMS's (I could have got a dedicated number but didn't) but the shared number worked great and had great responses to it as well! So I like everything! **Recommendations to others considering ClickSend:** I only have used Clicksend for SMS campaigns. I will in the future try the other services they offer but if you are looking for an sms campaign provider definitely choose Clicksend! They are fantastic! **What problems is ClickSend solving and how is that benefiting you?** I was able to safely and legally send sms campaigns without risking my business number being flagged as spam. Also I was able to see the results of the sms campaign which actually gave me a lot of insight that i would not have know otherwise. For example I now know what time of day is the best time to send out sms messages that will get the most positive responses. ### 25. Increase your business communications **Rating:** 5.0/5.0 stars **Reviewed by:** Shyam K. | Purchase Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about ClickSend?** A good, faster and reliable app that good for sending messages. This is the best App I've seen so far. It's user friendly and very efficient. **What do you dislike about ClickSend?** I haven't shown any dislike for it yet, although I liked that Click Send also offers a free trial. **What problems is ClickSend solving and how is that benefiting you?** I used for sms sending this is user friendly dashboard it's easy to send SMS. I also recommend it for others. ### 26. Doesn't support US numbers adequately. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about ClickSend?** Doesn't work. Can't support US numbers. Messages failed. Used the platform for appointment reminders which failed. **What do you dislike about ClickSend?** Doesn't work. Did not support US numbers. **What problems is ClickSend solving and how is that benefiting you?** Adverstised as a way to support appointments with text messaging. It did not work. ### 27. You can send SMS messages from a Web page, with ClickSend SMS Gateway. **Rating:** 5.0/5.0 stars **Reviewed by:** Jim L. | PHP Web Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2021 **What do you like best about ClickSend?** When I initiate an SMS message through ClickSend, the message gets sent to the recipient within a few seconds, usually. I no longer wait for the cellphone provider network to eventually get around to sending my SMS messages. I am using PHP as my server process. It interfaces very easily to the ClickSend API. I use the PHP curl library to do the interfacing, which is very easy. **What do you dislike about ClickSend?** There is not much to dislike. Even the cost is very reasonable and very affordable. **Recommendations to others considering ClickSend:** If you need quick delivery of SMS texts from a Web page, you should definitely take a look at ClickSend. I am very pleased with it. **What problems is ClickSend solving and how is that benefiting you?** I am solving the problem of waiting, sometimes many minutes, for the cell phone provider network to send my SMS messages from a web page's "mail" code. It is technically possible to route an SMS message to a user's phone using the mail() function of PHP, for instance, but the message often gets delayed a lot. ClickSend solves this problem by sending the SMS message very quickly, usually within seconds of my initiating the message through web-page code. ### 28. Click to SMS solution **Rating:** 5.0/5.0 stars **Reviewed by:** AAYUSHI A. | Lead healthcare recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2021 **What do you like best about ClickSend?** It has pretty easy access for communication purposes such as - SMS, MMS, Email, Voice, FAX gateway, and messaging. You can schedule the birthday and event of your client, and customers go free -- no worries. Customization is available to personalized your needs or business needs. You can import the list of audiences just by uploading numbers or data via CSV. **What do you dislike about ClickSend?** They can add Paypal. They are only having Stripe available for transactions which is sometimes not a smooth experience. It is challenging for users. It is a pain not to be able to have more payment methods. Paypal is just acceptable, and it usually doesn't have the kinds of problems like Stripe has. **Recommendations to others considering ClickSend:** A business that deals in a great number of audience and needs to approach more than 100's of or 1000's of audience in a day. It's the best tool that I have used so far with various options to resolve the issue of "communication restrictions". **What problems is ClickSend solving and how is that benefiting you?** My team and I use this to conduct campaigns just like in email, save templates with URLs, send immediately, or schedule a specific date and hour. It solves our purpose to connect with candidates on weekends and holidays without any miss. It is required to be prompt on follow-ups to maintain a healthy relationship for business and future opportunities. It allows us to receive quick Fax from our vendors and doing vice versa for our clients. So we can send them documents and file in a minute as we have to deal with various hospitals and clinics. Super cheap, and it's what I like most. To pay for SMS in bulk with really competitive prices. ### 29. Finance Associate **Rating:** 4.5/5.0 stars **Reviewed by:** Nandagopal B. | Senior Specialist - Global CapEx Financial Analysis SSC, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2021 **What do you like best about ClickSend?** We will easily send and receive Fax anytime. We can send bulk fax-es within a click. We can upload pdf and edit required text and send the fax seamlessly. We had good customer support whenever we lacks with its features and any issues in Fax system. We love the feature of instantly receiving the Fax from any location. Last but not least, we dont even need fax machine to send the fax-es. Its purely online based tool. **What do you dislike about ClickSend?** Desipte the all good functions, we see latency as an issue due to network slow. It reactes based our internet speed only. **What problems is ClickSend solving and how is that benefiting you?** For the decades, Fax is a traditional way to send and receive letters. We used to send fax to across our customers and all other teams easily within a click. No machine involved, so it saves space in our desk and reducing the congestion. Its online tool helps in seamless maintenance.No Jams(stuck) at all where it will be common for phsysical machines. ### 30. More than SMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2021 **What do you like best about ClickSend?** The best thing about ClickSend is that I have a variety of communication types I can trigger from my CRM via an API connection. These include SMS messages, printed letters in an envelope, email and postcards. Where else can you do that? **What do you dislike about ClickSend?** There's nothing to dislike that ClickSend has control of. US regulations about text messaging changed recently, and that was a bummer... but clicksend was ver communicative about how to prepare for the changes. **What problems is ClickSend solving and how is that benefiting you?** In my business, I often need to use multi-channel communication to ensure that the customer gets the information and can respond. The challenge was having to re-create the content in every channel separately. With ClickSend, I create once and publish everywhere. I can also create campaigns that mix the channels over time. ### 31. Organizational Fax Requests - ClickSend Fax Gateway makes it easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Radhika C. | Software Programmer, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2021 **What do you like best about ClickSend?** ClickSend Fax Gateway gives your organization top-quality request handling when you populate Fax requests. You can handle your demands on different platforms efficiently without the worry of synchronization. I utilize ClickSend Fax Gateway whenever I require a fax of an SOP or Requirements report of the customer. **What do you dislike about ClickSend?** ClickSend Fax Gateway needs improvement in the process of making it convenient to broad-line clients. Sometimes there is pilling up of end-user requirements, so the time to stand-by can prolong. The subscription option is limited, so it has to be enhanced based on client needs. **What problems is ClickSend solving and how is that benefiting you?** For seamless processing of hefty volumes of Fax requests, ClickSend is pretty practical and effective. In organizational standards, it's tough to keep track of diverse end-user demands, and ClickSend Fax Gateway provides the spectacular solution for it. The secure-transmission protocols involved with the processing of Fax are brilliant in ClickSend Fax Gateway. ### 32. Really bad customer service and limited functionality in the tool **Rating:** 1.0/5.0 stars **Reviewed by:** Cat K. | Communications Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2021 **What do you like best about ClickSend?** It is very quick and easy to set up an SMS campaign. It only takes about 3 minutes. **What do you dislike about ClickSend?** It took us 9 months just to set up our account and be able to start using it. Our customer service rep was so terrible at communication that it caused significant delays in that process. He would give us different answers to the same questions week to week. Once we finally had our account ready to go, we found out it couldn't even do some of the things we wanted. There are much better SMS marketing tools out there, so I do not recommend this one. **Recommendations to others considering ClickSend:** My recommendation is to not use this app at all. **What problems is ClickSend solving and how is that benefiting you?** We didn't really solve any problems with this app. ### 33. ClickSend Fax Gateway- Best Way to Send and Receive Fax Online **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2021 **What do you like best about ClickSend?** There are numerous things I like about ClickSend Fax Gateway. Let me list them a few below. 1. ClickSend Fax Gateway has ensured there is no more requirement for traditional fax machines. 2. It's a secure way to fax anywhere from any device. 3. Efficient way to send faxes online. 4. Emails can be turned into fax in one click, which is absolutely amazing. 5. The finest email to fax solution which is compatible with every email program. 6. Easy to get replies on our terms. **What do you dislike about ClickSend?** It is serving a lot of purposes as of now. I don't think there is anything to dislike about ClickSend Fax Getaway. Probably the only online fax solution that everyone might be waiting for. Way to go. **Recommendations to others considering ClickSend:** If you are still struggling with your fax machine, ClickSend Fax Getaway could be the solution you might be looking for. Pick it without any second thoughts. It is the best way to send faxes in current times putting an end to traditional machines. **What problems is ClickSend solving and how is that benefiting you?** Literally many of my problems have been addressed. I'm able to manage senders easily. This email to fax services is supporting every email provider such as outlook, Gmail, etc. Easy to send fax from computer. Simple to send bulk fax messages. ### 34. Review for Click Send Fax Gateway **Rating:** 4.0/5.0 stars **Reviewed by:** Raghava I. | Healthcare Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about ClickSend?** Users have effortless access to the SMS, MMS, Email, Voices, FAX, and Messages gateway. You may arrange your customer's birthday and celebration, and consumers are free - no concerns. The personalization of your wants or company needs is accessible. **What do you dislike about ClickSend?** You may add Paypal. They have Stripe for transactions that are not a seamless experience at times. For users, this is a challenge. Paypal is just acceptable and does not generally have difficulties like Stripe. **What problems is ClickSend solving and how is that benefiting you?** It solves our aim of connecting applicants without missing anywhere on weekends and holidays. To preserve a healthy link to business and prospects, follow-ups are necessary promptly. It enables us to get Fax from our suppliers quickly and to do so for our customers ### 35. Great for faxing online **Rating:** 4.5/5.0 stars **Reviewed by:** Jacqueline F. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about ClickSend?** It has a lot of personalization options and it is easy to communicate on it. **What do you dislike about ClickSend?** I wish there were more payment methods to utilize on it. **Recommendations to others considering ClickSend:** It is worth the price for sure, I'd suggest trying it out. **What problems is ClickSend solving and how is that benefiting you?** Often I need to send something to be signed or that would usually need to be faxed, which is difficult to do. My team and I are enjoying being able to connect with clients on weekends or after hours as needed. We can easily send and receive documents. ### 36. ClickSend Fax Gateway **Rating:** 3.5/5.0 stars **Reviewed by:** Ramon V. | Help Desk technician, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2021 **What do you like best about ClickSend?** The ability to send Fax documents online is a life saver when you have to send an important document and your Fax machine is stuck back in 1999. The new era is digital and having to use Fax format for certain legal scenarios does present a problem for the newer generations, thankfully ClickSend is here to save us from spending money on hardware that we wont really need at the end of the month. **What do you dislike about ClickSend?** Everything about this application is great, the versatility, the fluidity and the completeness. **What problems is ClickSend solving and how is that benefiting you?** The requirement for a fax machine and the spendeture for such equipment can be solved digitally with this application. ### 37. The best for the price **Rating:** 4.5/5.0 stars **Reviewed by:** Ramon C. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 ### 38. A good tool to fulfill all SMS marketing needs of an individual marketer or an organization. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about ClickSend?** With clicksend, it's easy to manage and send all your marketing SMS effortlessly. Barcode scanners make many works automates. It's easy to setup and provides good support. **What do you dislike about ClickSend?** Not good in email monitoring. There is no option for sharing your files. Also, there is no PayPal payment option. **What problems is ClickSend solving and how is that benefiting you?** It can automate many works with a barcode scanner. Very useful for individual and small organizations to do their SMS marketing efficiently and effectively. ### 39. Adaptable, straightforward and great support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about ClickSend?** I like being able to choose my medium for automated communication: SMS, TextToVoice, Voice recording, postcard or letter postal mail. This let's me be reaching customers in mulbiple channels simultaneously. **What do you dislike about ClickSend?** Letters (postal) are in A4 size... which can be an advantage I guess, in that it's larger than the USA standard and will stand out a bit. **What problems is ClickSend solving and how is that benefiting you?** With ClickSend, I'm able to automate once manual follow up with customers. This saves time and money! ### 40. Why should you use Clicksend fax gateway **Rating:** 4.0/5.0 stars **Reviewed by:** RATUL M. | Accountant, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2021 **What do you like best about ClickSend?** It's interface is very intuitive and easy to use. **What do you dislike about ClickSend?** Cost for buying premium service may be lower. **Recommendations to others considering ClickSend:** If u r struggling to work with ur fax machine, this is your go to solution. It will convert everything into cloud based service which is super easy to use. **What problems is ClickSend solving and how is that benefiting you?** We don't need to use a physical fax machine anymore. It also saves on the paper and printing costs. ### 41. ClickSend the go-to FAX solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2021 **What do you like best about ClickSend?** It's a good and efficient way to send faxes online instead of a traditional fax machine. The fax rate is also cheap as compared to old fax machines. Emails can be turned into fax in a very efficient way. Security is also very good. **What do you dislike about ClickSend?** It should have improved documentation. There are not many options for paying. The team can support multiple payment options. **What problems is ClickSend solving and how is that benefiting you?** Click Send fax gateway is an efficient way to send a fax in a very secure way. ### 42. Very cost effective electronic fax solution having numerous advanced features **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad S. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2020 **What do you like best about ClickSend?** It has many features that we like the most while using it in our organization since last couple of months, it eliminate the use of traditional fax machine for us and sending all the fax on our desired email address and this feature is really amazing. Easy to use, cost effective and integration with other email tools are additional advantages. **What do you dislike about ClickSend?** It does work perfectly for us, but their poor customer support make us think about other alternatives, sometimes we face very delayed fax to email response, lack of regular updates also make it weak in performance and we face crashing issues and it is really creating bad impression. **Recommendations to others considering ClickSend:** If you want to get rid of traditional fax machines, and want to get all of your fax in your email, then you should definitely get ClickSend Fax Gateway as it has average pricing plans, easy to use, and really good at overall performance, strongly recommended. **What problems is ClickSend solving and how is that benefiting you?** ClickSend Fax Gateway is being used in our organization since last couple of months, we are using it as communication tool with our employees so all of our ongoing projects are going in the right direction. ### 43. A way to send faxes without a machine and safely. **Rating:** 5.0/5.0 stars **Reviewed by:** Renato S. | RPA Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about ClickSend?** The best thing about this software is the ease of receiving and being able to send faxes online from anywhere and any PC device, tablet or smartphone. ClickSend Fax helps us a lot every day to send faxes safely and without the need for hardware. **What do you dislike about ClickSend?** The use is constant and so far we have no reports of problems, errors, bugs or any other type of defect. The tool is super effective and helps a lot. **What problems is ClickSend solving and how is that benefiting you?** An interesting feature in this software is the possibility to electronically sign documents before sending the fax to the user. The software increases productivity and reduces time because it can be done from anywhere. In addition, everything is safe and encrypted and keeps documents private. ### 44. An Straightforward SMS gateway **Rating:** 4.0/5.0 stars **Reviewed by:** Ramón C. | Co-founder and CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2020 **What do you like best about ClickSend?** We decided to start using ClickSend for 2 main reasons. The first one ClickSend is a pretty easy platform to send SMS you just sign up import your list of contacts, in this case, our users and start to create campaigns, no need to configure through no nothing just like an email marketing platform. The second reason is the price for SMS that is still one of the cheapest prices out there and it decreases the price if you buy more (from 0.045USD down to 0.036USD). **What do you dislike about ClickSend?** As I say is pretty simple even the interface, not that you need a complex platform to send plan text SMS but still they can improve the User Experience. In the other hand, the only thing I can complain is that ClickSend people will approve or not yous SMS messages and most of the time they get approved quickly but it happens to me that I scheduled a Campaign and in my mind, the campaign was sent but If I log in is quite frustrating that the campaign wasn't sent because it wasn't approved. The solution in 90% of the cases is that we forgot to include an opt-out in the message so it shouldn't happen to you if you include it in every campaign you send. **What problems is ClickSend solving and how is that benefiting you?** We have a transportation app in Mexico with more than 130k registered users. We have them filtered in different segments and use different channels of communications from intercom to push notifications, email, and of course, SMS that still it's a very effective communication channel. For transactional SMS we have Twilio or even amazon SMS. But for marketing and notification SMS we need a platform just like ClickSend that could remain pretty similar to emailing tools (as Mailchimp). That's why for us ClickSend was the best option thinking in simplicity and pricing also a plus is that it has connectivity with Zapier so it opens a world of possibilities. ### 45. My Review on ClickSend Fax Gateway **Rating:** 4.0/5.0 stars **Reviewed by:** Hollie E. | Sales and Service, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2020 **What do you like best about ClickSend?** This was a great program to use when I wanted to send fax quick and secure. **What do you dislike about ClickSend?** I dislike how slow it can be sometimes when sending the fax. **Recommendations to others considering ClickSend:** I recommend using this product because it is an effective way to send a Fax to someone else or a partnering company. The product is simple to use, and quick to send and receive. And you are able to electronically sign documents before they are sent as well. **What problems is ClickSend solving and how is that benefiting you?** I am able to send and receive faxes quickly and that helps with my work productivity. ### 46. Excellent SMS gateway for a variety of office needs **Rating:** 4.5/5.0 stars **Reviewed by:** Mikhail R. | Council Operations Senior Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2019 **What do you like best about ClickSend?** - Affordability given the robust functionality - Ability to loop as many people as needed into the service - A clear interface that makes sure messages don't get lost **What do you dislike about ClickSend?** - Phone number options in Manhattan, NY are limited - It would be nice if the message dashboard remembered messages for longer than a couple of months **Recommendations to others considering ClickSend:** Consider this if you have a landline as the main form of communication at your organization! It can work with either one phone number or many. **What problems is ClickSend solving and how is that benefiting you?** ClickSend gave us the ability to communicate with our clients in a new way, beyond just email and phone communication. Many of our clients prefer texting and we do not use company-wide phone accounts - and understandably some people on staff would not want to text from their personal numbers. This gives them more options and, ultimately, more responses. ### 47. Best Messaging Platform in the Business! **Rating:** 5.0/5.0 stars **Reviewed by:** William F. | Vice President of Sales, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2019 **What do you like best about ClickSend?** We love everything about our new ClickSend platform for messaging. It is easy to add and delete contact lists and ClickSend has absolutely everything covered in terms of easy software to connect. **What do you dislike about ClickSend?** The only thing we don't love about ClickSend is the ability to opt people out of lists quickly. This sometimes can take up to 5-6mins per new list to remove any opt-outs but this is the only issue we've come across. **Recommendations to others considering ClickSend:** I would highly recommend to ClickSend to any size business looking to improve on their messaging communication with clients. **What problems is ClickSend solving and how is that benefiting you?** We are solving the issue of quickly reaching out to our clients for to let them know vital information about upcoming sales and events. ### 48. Easy, affordable SMS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2020 **What do you like best about ClickSend?** Ease of uploading and managing SMS subscribers. Automated SMS. Pricing. **What do you dislike about ClickSend?** A little difficulty setting up automation through Zapier. **What problems is ClickSend solving and how is that benefiting you?** Managing messaging to event notice subscribers. ### 49. Clicksend review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2019 **What do you like best about ClickSend?** I like the fact that you can have several different campaigns to text. You can send out a large amount of texts or send them out individually. **What do you dislike about ClickSend?** I don't like how it's hard to manage the responses from your text campaign. You don't get a reminder and url link doesn't pull up the conversation when you try to share it. **Recommendations to others considering ClickSend:** You have to consider the fact that when sending out mass text messages that you have to include an opt out message like "Stop". **What problems is ClickSend solving and how is that benefiting you?** We are solving the problem of sending texts messages to multiple people and not having them sent through our personal cell phones. It's nice to be able to send out mass texts. ## ClickSend Discussions - [What does an SMS gateway allow you to do?](https://www.g2.com/discussions/what-does-an-sms-gateway-allow-you-to-do) - 1 comment - [View ClickSend pricing details and edition comparison](https://www.g2.com/products/clicksend-clicksend/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-27+11%3A31%3A44+-0500&secure%5Bsession_id%5D=6158e4e5-63c2-4b36-bea3-91cc45b3547a&secure%5Btoken%5D=24963d7e442bf32ce56cff3a43e7cfe23b35b732ac05d8524816899f5b15647d&format=llm_user) ## ClickSend Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [Make](https://www.g2.com/products/make/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## ClickSend Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards **Support** - Documentation - Community Support - Professional Support **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top ClickSend Alternatives - [SlickText](https://www.g2.com/products/slicktext/reviews) - 4.8/5.0 (1,828 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (742 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (449 reviews)