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Compare ClickHelp and Confluence 
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At a Glance
Market Segments
Small-Business (61.3% of reviews)
Mid-Market (48.0% of reviews)
Entry-Level Pricing
$185.00 Per Month
Free 10 Users Per Month
ClickHelp
Star Rating
(63)4.8 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
$185.00 Per Month
Browse all 3 pricing plansConfluence
Star Rating
(4,137)4.1 out of 5
Market Segments
Mid-Market (48.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Confluence excels in multi-user collaboration with a perfect score of 10.0, making it a strong choice for teams that require seamless teamwork. In contrast, ClickHelp, while still effective, scored slightly lower at 9.0 for real-time communication, indicating that it may not be as robust in facilitating immediate interactions among team members.
- Reviewers mention that ClickHelp shines in its quality of support, achieving a score of 9.7, which is significantly higher than Confluence's score of 8.0. This suggests that users of ClickHelp may experience more responsive and helpful customer service when issues arise.
- G2 users highlight that Confluence offers a wide range of templates with a score of 8.5, which can enhance productivity for teams looking to create documentation quickly. However, ClickHelp's focus on knowledge base features, such as its Q&A functionality scoring 8.6, indicates it may be better suited for organizations prioritizing knowledge sharing and management.
- Users on G2 report that ClickHelp's ease of setup is a standout feature, scoring 9.4 compared to Confluence's 8.0. This suggests that new users may find ClickHelp more intuitive and quicker to implement, which can be a crucial factor for small businesses with limited resources.
- Reviewers mention that Confluence's versioning and version history features score 8.9, which is beneficial for teams needing to track changes over time. In contrast, ClickHelp's focus on document editing and revision history, with a perfect score of 10.0, indicates it may provide a more comprehensive solution for users who require detailed tracking of document changes.
- Users say that ClickHelp's advanced search capabilities, scoring 8.2, may not be as strong as Confluence's organization features, which scored 8.9. This suggests that while ClickHelp offers solid search functionality, Confluence may provide better tools for organizing and retrieving information efficiently.
Pricing
Entry-Level Pricing
ClickHelp
Starter
$185.00
Per Month
- Unlimited projects
- 500 topics (pages, articles)
- 2 contributors for free
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
Free Trial
ClickHelp
Free Trial is available
Confluence
Free Trial is available
Ratings
Meets Requirements
9.4
48
8.5
3,536
Ease of Use
9.3
47
8.0
3,566
Ease of Setup
9.4
30
8.2
1,070
Ease of Admin
9.5
27
8.0
823
Quality of Support
9.7
45
8.1
2,402
Has the product been a good partner in doing business?
9.6
28
8.5
742
Product Direction (% positive)
9.5
44
7.5
3,479
Features by Category
Knowledge Pages
Not enough data
8.5
741
Not enough data
8.4
720
Not enough data
8.8
742
Not enough data
8.3
639
Not enough data
7.8
425
Not enough data
8.6
481
Knowledge Dissemination
Not enough data
8.3
658
Not enough data
8.6
742
Not enough data
9.1
790
Not enough data
8.6
767
Not enough data
8.1
463
Not enough data
7.8
411
Not enough data
8.8
463
Not enough data
8.3
439
Not enough data
8.5
432
Agentic AI - Knowledge Base
Not enough data
7.5
166
Not enough data
7.5
165
Not enough data
7.4
164
Login Options
Not enough data
9.1
36
Not enough data
8.2
31
Productivity
Not enough data
7.4
31
Not enough data
8.0
31
Not enough data
8.0
32
Not enough data
7.3
30
Not enough data
7.7
31
Customization
Not enough data
8.0
31
Not enough data
8.9
31
Not enough data
8.0
30
Agentic AI - Unified Workspaces
Not enough data
7.1
27
Not enough data
7.6
28
Automation
Not enough data
8.5
44
Not enough data
8.5
41
Not enough data
8.6
43
Administration
Not enough data
8.7
43
Not enough data
8.3
43
Not enough data
9.0
40
Project management
Not enough data
8.7
41
Not enough data
8.3
41
Not enough data
8.6
42
Not enough data
8.5
42
Not enough data
8.3
41
Not enough data
7.7
41
Not enough data
8.3
41
Workload
Not enough data
7.7
41
Not enough data
8.3
41
Not enough data
8.5
42
Not enough data
8.0
41
Communication & Collaboration
Not enough data
8.5
41
Not enough data
9.1
45
Not enough data
8.9
45
Cost Management
Not enough data
7.7
41
Not enough data
7.8
41
Not enough data
7.6
41
Integration
Not enough data
7.9
39
Not enough data
7.7
41
Not enough data
7.6
40
Generative AI
Not enough data
8.0
41
Not enough data
8.0
40
Agentic AI - Work Management
Not enough data
7.6
37
Not enough data
7.6
38
Not enough data
7.8
38
Not enough data
8.0
37
Communication
Not enough data
7.1
55
Not enough data
8.5
57
Not enough data
7.7
52
Not enough data
8.1
57
Not enough data
8.3
52
Content & Documents
Not enough data
8.9
56
Not enough data
8.9
56
Not enough data
8.7
54
Not enough data
8.9
56
Controls
Not enough data
8.4
52
Not enough data
8.6
53
Not enough data
8.6
54
Not enough data
8.0
51
Not enough data
8.2
51
Project Management
Not enough data
8.3
53
Not enough data
8.5
53
Not enough data
8.9
51
Not enough data
9.0
51
Remote Collaboration
Not enough data
9.1
54
Not enough data
8.8
54
Not enough data
8.7
52
Not enough data
7.2
51
Generative AI
Not enough data
7.8
52
Not enough data
7.7
51
Agentic AI - Project Collaboration
Not enough data
7.1
49
Not enough data
7.6
49
Design
9.4
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Collaboration
10.0
6
Not enough data
9.2
6
Not enough data
File Types
9.4
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Edit & Revise
9.7
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
Integrate & Embed
Not enough data
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Operating System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Document Creation
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
8.4
174
Not enough data
8.5
175
Not enough data
8.5
173
Operations - IT Documentation
Not enough data
8.5
170
Not enough data
8.0
172
Not enough data
8.2
170
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickHelp and Confluence are categorized as Knowledge Base
Unique Categories
ClickHelp is categorized as Help Authoring Tool (HAT), Document Creation, and API Documentation Management
Confluence is categorized as Project Collaboration, Unified Workspaces, Work Management, and IT Documentation
Reviews
Reviewers' Company Size
ClickHelp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.1%
Information Technology and Services
27.4%
Airlines/Aviation
8.1%
Non-Profit Organization Management
3.2%
Internet
3.2%
Other
21.0%
Computer Software
20.9%
Information Technology and Services
19.8%
Internet
6.5%
Financial Services
5.5%
Marketing and Advertising
4.0%
Other
43.4%
Discussions
Can ClickHelp import my MS Word content?
1 Comment
CT
ClickHelp supports a lot of import formats, including DOC and DOCX files, HTML, RTF, CHM, etc. Sign up for a trial and check how you can quickly import the...Read more
Publish Google Documents into ClickHelp?
1 Comment
CT
ClickHelp supports a number of importing formats. So, you can export your Google Docs content into DOCX or HTML files and then import into ClickHelp. You can...Read more
Is there a user commenting function in ClickHelp?
1 Comment
CT
You can sign up for a free Disqus account, enable Disqus integration in ClickHelp and get a fully managed commenting functionality. Read our blog about...Read more
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
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