Compare ClickDesk and Freshdesk 
- Users report that Freshdesk excels in ticket management with a ticket creation user experience rated at 8.9, while ClickDesk's rating is slightly lower at 8.6. Reviewers mention that Freshdesk's interface is more intuitive, making it easier for agents to manage tickets efficiently.
- Reviewers mention that Freshdesk offers superior quality of support, scoring 8.8 compared to ClickDesk's 7.8. Users on G2 highlight Freshdesk's responsive customer service and extensive knowledge base as key advantages.
- G2 users report that Freshdesk's SLA Management feature is rated at 8.3, which is lower than ClickDesk's impressive 9.4. Users say ClickDesk provides more robust SLA tracking capabilities, allowing for better compliance and customer satisfaction.
- Users say that Freshdesk's multi-channel coverage is rated at 8.4, while ClickDesk does not have a specific rating for this feature. Reviewers mention that Freshdesk integrates seamlessly with various channels, including email and social media, enhancing customer engagement.
- Reviewers mention that Freshdesk's self-service experience, particularly its Knowledge Base, is rated at 8.7, which is higher than ClickDesk's 7.9. Users report that Freshdesk's searchable articles and community forums are more comprehensive, making it easier for customers to find solutions independently.
- Users on G2 report that Freshdesk's ease of use is rated at 8.8, while ClickDesk's rating is 8.5. Reviewers say that Freshdesk's user-friendly interface and streamlined setup process contribute to a smoother onboarding experience for new users.
- Upto 2 agents
- Knowledge base
- Team collaboration
It allows us to communicate and interact with other users and possible clients for our company or on a personal level, communication and conversations are more fluid and direct with the help of this web chat. It is quite simple to use and for registration...
If a product has a paid upgrade for features I would like to use, but am not ready for, I would like them to be hidden from me until I upgrade. ClickDesk throws these features that you are missing out on in your face but with a blur on them to appear as if...
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
It allows us to communicate and interact with other users and possible clients for our company or on a personal level, communication and conversations are more fluid and direct with the help of this web chat. It is quite simple to use and for registration...
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
If a product has a paid upgrade for features I would like to use, but am not ready for, I would like them to be hidden from me until I upgrade. ClickDesk throws these features that you are missing out on in your face but with a blur on them to appear as if...
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
