Compare CiviCRM and Salesforce Sales Cloud 
At a Glance
Market Segments
Small-Business (88.1% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
Open Source License
$25.00 1 User Per Month
CiviCRM
Star Rating
(84)3.9 out of 5
Market Segments
Small-Business (88.1% of reviews)
Entry-Level Pricing
Open Source License
Learn more about CiviCRMSalesforce Sales Cloud
Star Rating
(23,263)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
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CiviCRM vs Salesforce Sales Cloud
When assessing the two solutions, reviewers found Salesforce Sales Cloud easier to use, set up, and administer. Reviewers also preferred doing business with Salesforce Sales Cloud overall.
- Reviewers felt that Salesforce Sales Cloud meets the needs of their business better than CiviCRM.
- When comparing quality of ongoing product support, reviewers felt that Salesforce Sales Cloud is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Salesforce Sales Cloud over CiviCRM.
Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
CiviCRM
No trial information availableSalesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
7.8
40
8.8
13,118
Ease of Use
6.8
39
8.1
16,035
Ease of Setup
5.9
29
7.8
7,167
Ease of Admin
7.1
30
7.9
4,137
Quality of Support
7.0
35
8.1
11,406
Has the product been a good partner in doing business?
7.8
29
8.3
4,099
Product Direction (% positive)
8.0
41
8.2
12,795
Features by Category
Sales Force Automation
Not enough data
8.8
9087
|
Verified
Not enough data
8.2
6036
|
Verified
Not enough data
8.7
8814
|
Verified
Not enough data
8.3
9075
|
Verified
Not enough data
8.0
6964
|
Verified
Not enough data
8.2
7259
|
Verified
Not enough data
8.0
6404
|
Verified
Not enough data
8.1
6302
|
Verified
Not enough data
8.3
7058
|
Verified
Marketing Automation
Not enough data
7.9
6321
|
Verified
Not enough data
8.1
6644
|
Verified
Not enough data
8.5
7664
|
Verified
Not enough data
7.9
5088
Customer Support
Not enough data
8.3
6471
|
Verified
Not enough data
8.1
6049
|
Verified
Not enough data
8.2
6445
|
Verified
Not enough data
8.0
5166
|
Verified
Not enough data
8.2
5659
|
Verified
Reporting & Analytics
Not enough data
8.5
8605
|
Verified
Not enough data
8.5
8792
|
Verified
Not enough data
8.2
7104
|
Verified
Mobile & Social
Not enough data
7.9
5298
|
Verified
Not enough data
7.8
4930
|
Verified
Not enough data
7.7
5778
|
Verified
Platform
Not enough data
8.5
3272
|
Verified
Not enough data
8.5
3278
|
Verified
Not enough data
8.6
3302
|
Verified
Not enough data
8.3
2586
|
Verified
Not enough data
8.5
2861
|
Verified
Not enough data
8.1
2889
|
Verified
Not enough data
8.7
3288
|
Verified
Not enough data
8.1
2730
Integration
Not enough data
8.5
2328
|
Verified
Not enough data
8.5
2784
|
Verified
Not enough data
8.5
2632
|
Verified
Generative AI
Not enough data
Feature Not Available
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
240
Not enough data
8.8
260
Not enough data
8.7
282
Not enough data
8.6
259
Organization
Not enough data
8.9
318
Not enough data
8.8
310
Not enough data
8.8
304
Performance Analysis
Not enough data
8.4
254
Not enough data
8.8
275
Sales Analysis
Not enough data
8.4
255
Not enough data
8.7
269
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.7
405
Not enough data
8.5
395
Not enough data
8.0
354
Not enough data
8.0
349
Not enough data
8.8
404
Not enough data
8.4
353
Not enough data
8.6
368
Repeatability and Reportability
Not enough data
8.4
369
Not enough data
8.7
388
Not enough data
8.7
384
Not enough data
8.3
371
Not enough data
7.6
305
AI and Automation
Not enough data
8.5
351
Not enough data
8.3
360
Not enough data
8.2
320
Not enough data
7.9
323
Not enough data
7.7
305
Generative AI
Not enough data
Feature Not Available
Call Analytics
Not enough data
8.6
116
Not enough data
8.5
120
Not enough data
8.6
115
Not enough data
8.9
115
Agent Performance Management
Not enough data
8.6
125
Not enough data
8.6
109
Not enough data
8.7
125
Generative AI
Not enough data
Feature Not Available
Constituent Management
8.8
11
|
Verified
Not enough data
8.0
10
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
Marketing Automation
8.3
11
|
Verified
Not enough data
6.7
5
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
6.7
5
|
Verified
Not enough data
Workflow Automation
7.3
8
|
Verified
Not enough data
8.5
11
|
Verified
Not enough data
6.7
5
|
Verified
Not enough data
Reporting & Analytics
7.9
7
|
Verified
Not enough data
7.7
8
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
Integrations
7.0
5
|
Verified
Not enough data
8.3
8
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.1
27
Not enough data
8.0
27
Not enough data
8.5
27
Not enough data
8.5
27
Not enough data
8.2
27
Not enough data
8.1
22
Not enough data
8.0
22
CRM Data Enrichment
Not enough data
8.0
28
Not enough data
8.3
27
Not enough data
7.9
26
Not enough data
7.8
28
Not enough data
8.4
22
Account Management
Not enough data
7.8
28
Not enough data
7.7
28
Not enough data
7.6
28
Not enough data
8.2
27
Not enough data
8.2
22
Not enough data
8.0
22
Integrations
Not enough data
8.0
117
Not enough data
8.4
118
Not enough data
8.0
118
Not enough data
8.0
116
Not enough data
8.8
118
Branding & Customizatio
Not enough data
8.1
114
Not enough data
8.1
117
Not enough data
8.3
115
Automatic Rules & Configurations
Not enough data
8.3
116
Not enough data
8.2
116
Not enough data
7.9
119
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.3
102
Not enough data
8.5
94
Not enough data
8.4
99
Not enough data
8.6
99
Not enough data
8.5
98
Not enough data
8.7
97
Not enough data
8.0
95
Territory Management - Sales Planning
Not enough data
8.6
96
Not enough data
8.4
101
Quota & Capacity Management - Sales Planning
Not enough data
8.2
97
Not enough data
8.3
105
Not enough data
8.2
98
Data Sourcing
Not enough data
8.5
856
Not enough data
8.7
887
Not enough data
8.3
791
Not enough data
8.7
916
Not enough data
8.6
852
Predictive Analytics
Not enough data
8.4
832
Not enough data
8.6
848
Not enough data
8.0
747
Not enough data
8.3
789
Sales Management
Not enough data
8.7
878
Not enough data
8.1
754
Not enough data
8.6
871
Not enough data
8.8
939
Content Management
Not enough data
8.3
306
Not enough data
8.1
296
Not enough data
8.2
281
Not enough data
8.5
273
Not enough data
8.2
291
Analytics
Not enough data
8.7
297
Not enough data
8.4
296
Not enough data
8.4
180
Not enough data
8.3
305
Presentation
Not enough data
7.4
171
Not enough data
7.3
171
Not enough data
7.2
162
Training
Not enough data
8.8
231
Not enough data
8.8
224
Not enough data
8.5
185
Not enough data
8.4
221
Feedback
Not enough data
8.7
213
Not enough data
8.6
210
Not enough data
8.5
190
Not enough data
8.6
180
Not enough data
8.8
204
Not enough data
8.8
205
Not enough data
8.7
177
Generative AI
Not enough data
Feature Not Available
Attribution
Not enough data
8.9
377
Not enough data
8.9
381
Not enough data
8.6
363
Discovery
Not enough data
8.9
384
Not enough data
8.6
379
Not enough data
8.6
361
Management
Not enough data
8.5
351
Not enough data
8.6
369
Platform
Not enough data
8.6
361
Not enough data
8.6
361
Calling
Not enough data
8.6
136
Not enough data
8.4
130
Not enough data
8.8
139
Not enough data
8.7
135
Contacts
Not enough data
8.8
131
Not enough data
8.7
133
Not enough data
8.7
135
Insights
Not enough data
9.1
139
Not enough data
8.8
137
Not enough data
8.3
133
Not enough data
8.5
143
Not enough data
8.3
138
Analytics
Not enough data
8.2
489
Not enough data
8.4
497
Not enough data
8.4
510
Customizations
Not enough data
8.7
540
Not enough data
8.5
508
Not enough data
8.6
545
Not enough data
8.4
490
Not enough data
8.4
517
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.1
338
Not enough data
8.4
405
Not enough data
7.9
341
Not enough data
8.5
418
Personalization
Not enough data
8.6
380
Not enough data
8.8
460
Not enough data
8.9
490
Not enough data
8.6
438
Administrative
Not enough data
8.7
463
Not enough data
8.5
429
Not enough data
8.3
413
Categories
Categories
Shared Categories
CiviCRM and Salesforce Sales Cloud share no categories
Unique Categories
CiviCRM is categorized as Nonprofit CRM
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, CRM, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
CiviCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
28.6%
Public Relations and Communications
6.1%
International Affairs
6.1%
Information Technology and Services
6.1%
Health, Wellness and Fitness
6.1%
Other
46.9%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
CiviCRM
Most Helpful Favorable Review
Kellie B.
Verified User in Fund-Raising
CiviCRM is both comprehensive and flexible. It lets us see the range of activities community members take to support our work from donating, to showing up at an event, to emailing their government representatives. CiviCRM is also an open platform, meaning...
Most Helpful Critical Review
Elaine H.
Verified User in Non-Profit Organization Management
Might have been due to the nature of my job and the population that I was working with but most information was outdated and there were multiple duplicates of the same person in the system.
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Kellie B.
Verified User in Fund-Raising
CiviCRM is both comprehensive and flexible. It lets us see the range of activities community members take to support our work from donating, to showing up at an event, to emailing their government representatives. CiviCRM is also an open platform, meaning...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Elaine H.
Verified User in Non-Profit Organization Management
Might have been due to the nature of my job and the population that I was working with but most information was outdated and there were multiple duplicates of the same person in the system.
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Discussions
Do any of the reviewers of CiviCRM have integration with an ERP or Accounting solution (Quickbooks, Sage, Dynamics, etc.)?
2 comments
JM
CiviCRM comes with integration with QuickBooks via .iif (Intuit Interchange Format) files. Bookkeeping transactions can also be exported as .csv files and...Read more
Are there any courses available to help non-current-users become more familiar with the system?
1 comment
JM
There are online classes offered through CIVICRM.orgRead more
CiviCRM has no more discussions with answers
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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