--- title: Neon CRM Reviews meta_title: 'Neon CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 431 reviews by the users' company size, role or industry to find out how Neon CRM works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 431 scale: '5' date_modified: '2026-07-17' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Neon CRM Reviews **Vendor:** Neon One, LLC **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 431 ## About Neon CRM Neon CRM is the nonprofit relationship management platform that empowers small and midsize nonprofits to make and maintain the personal connections that drive real, long-term growth. Instead of juggling disconnected tools and spreadsheets, your team can manage fundraising, communications, events, and supporter data in one intuitive, modern platform—giving you a complete view of every supporter relationship. With all your data and tools in one place, Neon CRM provides a true 360° view of your supporters. You can see how donors give over time, how volunteers engage, and how participants show up across campaigns and events. This insight makes it easier to spot opportunities, like turning a first-time donor into a monthly supporter or nurturing a long-time volunteer into a future major giver. Neon CRM’s powerful fundraising tools help you raise more while building a stronger, more connected community. Create flexible, conversion-friendly donation forms, run targeted campaigns, and grow a sustainable recurring giving program. Engage supporters with built-in tools for peer-to-peer fundraising, volunteer management, memberships, and events—all fully connected to your donor data so every interaction deepens the relationship. As your organization grows, Neon CRM helps ensure you’re always communicating with purpose. You can easily set up automated welcome series, timely thank-you messages, and thoughtful re-engagement emails that feel personal and authentic. These automations save your team hours of manual work while ensuring supporters receive the right message at the right time—strengthening trust and increasing donor loyalty. Putting personal connections first leads to measurable results. Nonprofits using Neon CRM see an average donation growth of 33% in their first year. By unifying data, reducing manual work, and enabling more meaningful engagement, Neon CRM helps organizations grow without losing the human touch that makes their mission matter. Free live chat, email, and phone support are included with every Neon CRM plan! With a dedicated U.S.-based support hub, 24/7 intelligent troubleshooting, faster response times, and expanded weekend availability, Neon One now provides industry-leading customer support. At Neon One, we believe your technology should grow with you. That’s why Neon CRM offers fair, affordable pricing on a sliding scale based on your organization’s revenue, not the number of contacts in your database. You can focus on building relationships and increasing impact, confident that your platform is designed to support you at every stage of growth. ## Neon CRM Pros & Cons **What users like:** - Users commend the **ease of use** of Neon CRM, appreciating its intuitive design and swift navigation for all team members. (56 reviews) - Users value the **intuitive design and comprehensive features** of Neon CRM, making nonprofit management seamless and effective. (43 reviews) - Users praise the **responsive and caring customer support** of Neon CRM, enhancing overall satisfaction and experience. (33 reviews) - Users praise Neon CRM for its **responsive support and efficient donor management** , making record creation and donation entry seamless. (33 reviews) - Users appreciate the **all-in-one solution** of Neon CRM, simplifying nonprofit tasks for better efficiency and ease of use. (22 reviews) - Users find Neon CRM **intuitive and user-friendly** , enhancing their experience with effective training and dedicated support. (22 reviews) - Reporting (21 reviews) - Donations Management (20 reviews) - Continuous Improvement (19 reviews) - Report Generation (17 reviews) **What users dislike:** - Users find the **difficult learning** curve challenging, often needing additional training and support to navigate advanced features. (20 reviews) - Users find Neon CRM's reporting and event management features **not intuitive** , leading to confusion and inefficiency in usage. (20 reviews) - Users find Neon CRM **lacking essential features** , as many functionalities require manual setup and have limitations. (16 reviews) - Users find the **missing features** in Neon CRM frustrating, limiting their ability to manage data effectively and efficiently. (16 reviews) - Users struggle with **inefficient reporting** , finding the updated features complicated and challenging for non-experts to navigate. (15 reviews) - Users find the **poor reporting** of Neon CRM challenging, requiring extensive filtering and setup for desired outcomes. (14 reviews) - Learning Curve (13 reviews) - Users find the **report generation** process challenging due to unavailable filters and a steep learning curve. (12 reviews) - Clunky Interface (11 reviews) - Users report frustrations with **poor customer support** , citing long wait times and inadequate assistance even with a subscription. (11 reviews) ## Neon CRM Reviews ### 1. Review on Neon CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Neon CRM?** The system makes it easy for us to run reports and keep track of our donor database. We really appreciate having all of this information in one place, which allows us to quickly and efficiently pull the data we need. **What do you dislike about Neon CRM?** The system can sometimes be confusing to navigate, and when questions come up, it is often very difficult to get in touch with someone for support. Additionally, the platform is not always equipped with the functions we need. For example, when running events with multiple ticket prices, we are only able to apply one discount, which limits our flexibility. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM helps us avoid the challenge of having donor information and transactions spread across multiple places. Having everything in one system is very beneficial for our organization. We also use Neon CRM to sell tickets for our events and galas, which makes managing both donations and ticketing much more seamless. **Official Response from Tim Sarrantonio:** > We’re glad to hear Neon CRM is helping you keep donor and event data in one place so you can report and manage everything more efficiently. We also appreciate your feedback on navigation, support, and especially event ticket discounts. We’ve already begun rolling out improvements in this area—our July release included updates to discount functionality—and we’ll be expanding ticketing options further in upcoming releases. Thank you for sharing how you use Neon CRM; it helps us keep improving the experience. ### 2. Development Associate **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Neon CRM?** Good customer service - very responsive and helpful **What do you dislike about Neon CRM?** The donation/pledge and account capabilities are not great - unable to do matching gifts credited towards people, cant make couples profiles without making single profiles first **What problems is Neon CRM solving and how is that benefiting you?** not sure **Official Response from Nick Zmudzinski:** > Hello! We’re so happy our support team has been a responsive, helpful resource for you. Your feedback on matching gifts and household profiles is incredibly valuable as we find new ways to help you manage those important relationships. We’ve shared your feedback with our Product team, as we're always looking for ways to simplify how you link and manage accounts, and your perspective is incredibly helpful as we continue to improve! ### 3. I enjoy using the platform! It's service is helpful and the management is efficient. **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca S. | Senior Development Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Neon CRM?** I am enjoying all of the updates that Neon CRM is making to their platform for easier use. **What do you dislike about Neon CRM?** I hope they add a "sponsorship" section to the platform. That is heavily utilized by our organization and would make many things easier. **What problems is Neon CRM solving and how is that benefiting you?** Keeping donor information easily accessible in one place and organized! That is the biggest issue that Neon CRM fixes for our organization. **Official Response from Nick Zmudzinski:** > Thank you for sharing your feedback! We're so glad you're enjoying the updates we've made to the platform and that you're finding Neon CRM easy to use. We truly appreciate your suggestion for a dedicated sponsorship module. It's feedback like this that helps us improve our features to better meet your needs. We highly recommend sharing specific product feature requests like this at feedback.neonone.com so our Product team can gather interest from customers like you. ### 4. Painful CRM Transition: Data Transfer and Communication Issues **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Neon CRM?** There are a lot of options we need in one system - events, fundraising, etc... **What do you dislike about Neon CRM?** The transition from our old outdated to new CRM with Neon was painful - need to spend lots of time going though each account because information did not transfer properly. Had communication issues regarding starting the process for months and needed to be reimbursed for months we did not have access. **What problems is Neon CRM solving and how is that benefiting you?** The workflows and forms will be amazing once we take full advantage. **Official Response from Nick Zmudzinski:** > Hi there, thank you for sharing how our workflows and forms are helping you stay organized! We are sincerely sorry for the frustrations you experienced during your data migration and would like to offer a complimentary data service to help correct any lingering issues. Please reach out to our support team at implementation@neonone.com so they can support you with ensuring your system is set up exactly how you need it. ### 5. Exceptionally User-Friendly and Accessible CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha D. | Producing Artistic Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Neon CRM?** We love how user-friendly and accessible Neon CRM is. **What do you dislike about Neon CRM?** Neon CRM offers robust reporting features, but I find the interface could be more user-friendly and navigation could be simpler. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM brings all donor and member information together in one place, making it easier to manage fundraising efforts and generate reports. This not only saves staff valuable time but also helps boost engagement. **Official Response from Nick Zmudzinski:** > Thank you for your review. We are thrilled to hear that you love how user-friendly and accessible Neon CRM is! It's fantastic to know that by bringing all your donor and member information together, the platform is saving staff valuable time and helping to boost engagement. We appreciate your honest feedback on the reporting interface and navigation—we are continually working to simplify the user experience and make our powerful reporting features more intuitive! We believe you'll be excited to hear more about reporting improvements during our December 2025 Neon One Release Webinar on 12/16. ### 6. Intuitive platform to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Neon CRM?** The ability to track donation history and every other interaction with our organization in one place is really handy. **What do you dislike about Neon CRM?** I think that the notes and activities sections could use updating. I find it really important to have a place to gather notes on a person but I don't necessarily want it to pop up in your face when you click on their name. Maybe implement a priority to the note. If its one that needs to be in your face, you can select it. If not, it just goes in a general notes section. I think it'd also be helpful to have that notes section be more accessible to read in fewer clicks instead of clicking into each post ever made. **What problems is Neon CRM solving and how is that benefiting you?** It is helping us organize the information we need to make reports, pull donors lists for mailings, and keep detailed information on everyone affiliated with us. It also helps us register students for programming and attendees at events we host. **Official Response from Tim Sarrantonio:** > We’re so glad Neon CRM is helping you not just track donations, but also manage the broader picture of community engagement—everything from donor history to events and student programming. Your feedback on notes and activities is really valuable, and we’ll share it with our product team as we continue to refine the experience. ### 7. Great API, QuickBooks Sync & Payments—But Security and Flexibility Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Aryeh S. | Treasurer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Neon CRM?** API access, QuickBooks sync, and payment processing. **What do you dislike about Neon CRM?** Poor security for constituents, lack of flexibility for many features which forces me to create custom solutions which we already pay for. **What problems is Neon CRM solving and how is that benefiting you?** Constituent sign in, payment processing which reduces administrative overhead **Official Response from Nick Zmudzinski:** > We’re so glad our QuickBooks sync and payment processing help you reduce administrative overhead so you can focus on those personal connections that drive growth. We definitely want to better understand your concerns about security and flexibility, and we’ll reach out via email shortly to learn more about your experience. We take security and privacy extremely seriously and are committed to ensuring our platform is as secure and intentional as the important work you do every day. ### 8. Continuous Improvements and Powerful Donor Management Tools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Neon CRM?** The NeonCRM development team strives for continuous improvements. NeonCRM offers various modules and tools that are highly beneficial to manage our donors' information. **What do you dislike about Neon CRM?** Some of the extra tools provided are pricey for a smaill non-profit. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM is helping us to be more proactive in addressing potential problems and communicating more effectively with donors. For example, we have created a workflow to automatically communicate with donors when their credit card is reaching its expiration date and to provide instructions on how to update it on their own. **Official Response from Nick Zmudzinski:** > Thank you for recognizing our team's dedication to continuous improvement! We are thrilled that features like automated workflows are helping you proactively manage donor information and recurring gifts. ### 9. Effortless Data Management and Time-Saving CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Hild P. | Program Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Neon CRM?** The NeonOne CRM organizes all my data, ticket buyers and donations, in one place. Being able to quickly pull out information I need is a huge time saver for me and the customer support is fast, reliable, and helpful. I use it everyday and the learning curve for new features is always straight forward. **What do you dislike about Neon CRM?** My development manager would like a coding system with the donations. However, we are a small organization and this is not a huge detriment. **What problems is Neon CRM solving and how is that benefiting you?** I am able to sell tickets, take donations, and organize my data with ease. **Official Response from Nick Zmudzinski:** > Thank you for this excellent review! We are so pleased to hear that Neon CRM is an effortless way to organize all your data, tickets, and donations in one place, proving to be a huge time saver for you every day! It's also great to know you find our customer support fast, reliable, and helpful. We love your suggestion about a coding system for donations and encourage you to submit this feature idea at feedback.neonone.com. ### 10. Workflows Make Tracking and Tasks Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Neon CRM?** I love the workflows! They make every tracking and tasks very easy! **What do you dislike about Neon CRM?** I've had some difficulties with the texting capabilities. **What problems is Neon CRM solving and how is that benefiting you?** Helping us track our donors! **Official Response from Nick Zmudzinski:** > We’re so glad to hear that workflows are helping you engage with your community automatically and that the platform is making it easy to track donors and manage tasks! We appreciate your feedback regarding the texting capabilities, and please know we are actively working to improve the experience with our communication features, including recently introducing an inbox-style interface to our texting module. ### 11. A Central Brain for Admin **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fine Art | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Neon CRM?** It’s a central brain for so many facets of admin: emails, data analytics, events, and more **What do you dislike about Neon CRM?** Neon can be very restrictive and a learning curve to get used to. Their efforts to modernize are quite slow. **What problems is Neon CRM solving and how is that benefiting you?** Neon is updating their events interface to adapt to changing consumer behaviors and technology. **Official Response from Nick Zmudzinski:** > Hi there! Thank you for sharing your experience. We’re glad to hear that Neon One is helping you consolidate data analytics and events into one place. We appreciate your feedback, and we are actively working to build future-fit capabilities in the platform, including recent updates to make tools like reporting, events, and P2P fundraising more intuitive and effective. ### 12. Powerful Database, But Steep Learning Curve and Limited Support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Neon CRM?** Having all my donor and member information in one easy to access database that is actively working with me. **What do you dislike about Neon CRM?** It's a very powerful tool, but it's not the most user-friendly for someone in a very small business. The time it's taking to teach my brain to think the way Neon CRM does is takng longer than I thought. I also wish there was a help option that wasn't just emailing back and forth. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM is helping us to modernize our business practices. The benefit is the ease of attracting younger donors to our organization and getting them on the ground floor of giving to help us build a future for our community theatre. **Official Response from Nick Zmudzinski:** > Thank you for your feedback! We are thrilled to hear that Neon CRM is helping you modernize your operations and engage a new generation of donors. We also appreciate your feedback about the learning curve, so we are continuing to expand our Neon Academy training resources and recently have launched a new dedicated support hub providing serve for Neon CRM customers to help you get answers faster. Your customer support experience continues to be a priority for us and we encourage you to sign up to our emails to ensure you hear the latest: https://neonone.com/resources/neon-one-newsletter-sign-up/ ### 13. Enhances Fundraising with Powerful CRM Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Neon CRM?** The Neon One Academy really stands out as an excellent tool. I also really like the customizable forms and the way that we can also send out blast emails. **What do you dislike about Neon CRM?** Let's say that the learning curve was initially a little bit steep for somebody who's not really ever used a CRM before. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM improves our communication with members by showing them contact info in real time and enhances our ability to collect funds from a wider audience. **Official Response from Nick Zmudzinski:** > Thanks for sharing your feedback! We're so glad you were able to customize Neon CRM to meet your organization's needs and that it's helping you streamline annual membership payments. We love hearing that the self-guided tutorials in Neon Academy were a valuable resource for getting you up and running. We're also happy you're enjoying the Constituent Login Portal to allow your members to manage their information. If you want to learn more, I've attached a guide walking through all of its features. ### 14. Effortless for All Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Neon CRM?** Ease of use for several employees with completely different roles (finance vs marketing), better mass email platform that what we used prior, upload was easy, customer service was helpful, frequent updates and new features. **What do you dislike about Neon CRM?** There are occasionally report filters that are unavailable for specific reports **What problems is Neon CRM solving and how is that benefiting you?** All new staff inherited an antiquated CRM system from 1996, so the reporting is more efficient and user-friendly. It is helping with our mass emailing to donors as well. **Official Response from Nick Zmudzinski:** > Thank you for this excellent review! We are delighted to hear that Neon CRM is effortless for all your teams and has a better mass email platform than what you used previously. It's rewarding to know that the platform is helping you achieve more efficient and user-friendly reporting compared to your old system. We appreciate you mentioning the occasional report filter limitation and are currently working on improving our reporting capabilities, which we believe you will be excited to hear more about during our December 2025 Neon One Release Webinar on 12/16. ### 15. All in one CRM! **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla C. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** I love how all connect to the members in the database! The ease of sending emails, letters, and inputting donations is extremely helpful. We use NEON every day for all of our development needs. It was extremely easy to implement and integrate into our everyday use. **What do you dislike about Neon CRM?** We are still working to ensure all transactions are synced with QB, that has been the biggest issue we have had. **What problems is Neon CRM solving and how is that benefiting you?** They are continuing to work out different quirks in the system. **Official Response from Nick Zmudzinski:** > Thank you for your review! We're so glad to hear that you love using Neon CRM every day and that it has helped you manage all your development needs in one place. We understand how important it is for all transactions to sync correctly with QuickBooks. Please reach out to our support team by submitting a request so they can look into your specific account and support you in getting everything synced properly. ### 16. Great Support, But Ticket Sales Need Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Kitty S. | Grants and Events Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Neon CRM?** I really appreciate the excellent customer service from Neon CRM. There is one customer service agent, David, who stands out with his amazing and very enthusiastic support. **What do you dislike about Neon CRM?** I find the ticket sales feature in Neon CRM difficult to set up and it has limitations. **What problems is Neon CRM solving and how is that benefiting you?** I use Neon CRM for donor tracking, but ticket sales are difficult to set up and have limitations. ### 17. Helpful Tool, But Support Docs Need Updating **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Neon CRM?** The number of features is great, and it the program is versatile. I have used a lot of CRMs and Neon is incredibly easy to use and implement. **What do you dislike about Neon CRM?** The support center documents seem to be outdated, which then leads to wasting time looking for newer information. Or if they are correct, the dates should be updated so they don't appear to be 5-6 years old. While customer reps are great, the answers are not always clear or easy to use. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM is solving problems through events, forms, relationship building, and donation tracking. **Official Response from Nick Zmudzinski:** > Thanks for the feedback! It is great to hear that you find the system versatile and easy to implement for your events and donation tracking. We recently completed a comprehensive update of our support guides to ensure content is accurate, even if the original publication dates appear older. If you encounter any specific outdated information, please email support@neonone.com so we can investigate immediately. ### 18. Great Value and Features, But Reporting Can Be Tricky for Beginners **Rating:** 5.0/5.0 stars **Reviewed by:** Kenny T. | Director of Development, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Neon CRM?** Price Structure plus all the features that come with it **What do you dislike about Neon CRM?** Some of the reporting is difficult for someone who is not an expert. **What problems is Neon CRM solving and how is that benefiting you?** It is our complete CRM that handles record keeping, donation forms and processing, memberships, and events management primarily. **Official Response from Tim Sarrantonio:** > Thank you so much for highlighting the great value and features you find in Neon CRM! We are thrilled to be your complete CRM. We appreciate your honest feedback on reporting—it is an essential and powerful feature, and our team is constantly focused on refining and simplifying the user experience there. We've ensured your valuable input has been shared with our product development team for continuous improvements. ### 19. Good Experience with Neon CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Akshay T. | Digital Marketing Interm, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2025 **What do you like best about Neon CRM?** This software is good for non profit organization during fund raising process. With the help of this software non profit organiztion can track the who is donating the fund also maintain the records of all this acitivities. **What do you dislike about Neon CRM?** Sometimes during used of this software it get lack since it is slow software. Also its pricing is very much for small businesses to start initially. **What problems is Neon CRM solving and how is that benefiting you?** This software has very user friendly interferance and customization is also simple hence it is very to used for new user also. **Official Response from Matt Semyck:** > We appreciate your feedback about Neon CRM being beneficial for non-profit organizations and fund-raising activities. We acknowledge your concerns about the software's speed and pricing. We are committed to addressing these issues to provide a better experience for all users. ### 20. Exceptional Support Team Makes All the Difference **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Neon CRM?** The warmth and friendliness of the support staff **What do you dislike about Neon CRM?** creating reports does not always feel intuitive to the data you are seeking. I wonder if prompts in the form of questions wouldn't help users better pull the information they are looking for. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM allows us to efficiently track donor information to build upon our development goals **Official Response from Nick Zmudzinski:** > Thank you for your thoughtful review! We are so pleased to hear that you appreciate the warmth and friendliness of our support staff. It's rewarding to know that Neon CRM is helping you efficiently track donor information to build upon your development goals. We appreciate your feedback about reporting not always feeling intuitive, and we believe you'll be excited to hear more about the enhancements we are currently working on during our December 2025 Neon One Release Webinar on 12/16. ### 21. Great for Organization **Rating:** 4.5/5.0 stars **Reviewed by:** Cassie K. | Human Dimensions of Conservation Research Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Neon CRM?** I really like how Neon CRM makes organization of our members really easy. We can batch upload a group of members and edit individuals. The search feature works really well. It does so much more than just keep member accounts. We can email, set up events, send surveys, and have members self-update their contact information. It’s pretty easy to learn and there are helpful guides on the site that can assist you with troubleshooting. **What do you dislike about Neon CRM?** It takes a bit of a learning curse to figure everything out, but once you understand how it works it’s pretty easy. **What problems is Neon CRM solving and how is that benefiting you?** It helps us keep track of all of our members in one easily accessible place. It can also send emails and set up event registration. We were using an excel sheet before finding Neon CRM. Neon is so much better. ### 22. Small non profit, big improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Raichal M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Neon CRM?** I appreciate the seamless transition from other applications like Eventbrite to neon and the ability to separate the data in an easier format **What do you dislike about Neon CRM?** The duplicates from past clients can be a hassle especially if they’ve signed up to donate and attend events for example **What problems is Neon CRM solving and how is that benefiting you?** It's solving have to do everything by paper and through Google services alone. It also adds an extra layer of protection to our data and donors. **Official Response from Tim Sarrantonio:** > Thanks for updating your review! We’re glad Neon CRM continues to make it easier to manage your events, donations, and data securely. We’ve also been working to improve data hygiene—especially around duplicate records—and our updated guide reflects those improvements. ### 23. Great CRM at a Great Price! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** They constantly are improving the platform- continues to be very user friendly. **What do you dislike about Neon CRM?** I wish email statistics were more robust. **What problems is Neon CRM solving and how is that benefiting you?** Our top problem we had was the ability to sync our donations through Quickbooks. Reporting is so simple. We use Neon for all of our fundraising and emails for fundraising appeals. We have a great grasp of everything we do in the system because of ease of use. We came to Neon from Blackbaud, it was a breath of fresh air. We had Blackbaud for 3 years and still had data to clean up, and we still didn't master how to use the system efficiently. **Official Response from Tim Sarrantonio:** > Thanks for updating your review! We’re glad to hear you continue to find Neon CRM user-friendly and that it’s making your fundraising, email appeals, and reporting easier to manage. We originally provided your feedback on email statistics to our product team, and we hope the improvements we’ve rolled out since then have helped. ### 24. Solid CRM with options **Rating:** 3.5/5.0 stars **Reviewed by:** Elizabeth C. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Neon CRM?** I like the events option along with the online store. Not all CRM's have these features, and there isn't any big additional charges. **What do you dislike about Neon CRM?** The software is a bit bulky, and doesn't have great user flow. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM allows us to keep track of donors and build events. **Official Response from Tim Sarrantonio:** > Thanks for the feedback. We're happy to hear that the events and online store features are so valuable to you and that you've found them to be an efficient part of your work. We hear your comments about the user flow. We are always working to improve the user experience and make the platform more intuitive and less "bulky" while still providing the extensive features our users rely on. Your input is crucial for us as we continue to shape our product roadmap and make the platform better for everyone. ### 25. Strong Software! **Rating:** 4.5/5.0 stars **Reviewed by:** Cleo P. | Production Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Neon CRM?** I find the number of features to be the biggest strength which contributes to how frequently my company uses Neon CRM. We had an easy implementation and integration to our system with strong customer support. Overall, it's also easy to use. **What do you dislike about Neon CRM?** The only drawbacks to Neon CRM's ease of use is the tendency for menus to reset themselves each time you change something during POS. Occasionally, the drop down menus themselves can be generally confusing in figuring out which one you are on or following the order. However, overall these are small in comparison to the abundance of features and other perks. **What problems is Neon CRM solving and how is that benefiting you?** We have overlap between patrons and doners and it's helpful to have families and their transactions/donations all in one easy to access database. ### 26. Cancellation is Difficult - Not NonProfit Friendly **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Neon CRM?** The CRM is good and Neon Pay was useful. **What do you dislike about Neon CRM?** There is an auto-renew in the contract and they will not ever remind you of it. Keep your contract close to you. We tried to cancel our contract a few days after the deadline (which we didn’t know about - it was buried in a contract we signed 5 years ago) so we are on the hook for $2,131.32 for a product we no longer use. Nonprofits change staff. Never reminding you of an upcoming auto renewal is a bad practice for the nonprofits Neon claims to want to serve. Do not use this product unless you want to be fleeced. **What problems is Neon CRM solving and how is that benefiting you?** We used it as a CRM and for donations ### 27. Pleasant CRM :) **Rating:** 4.5/5.0 stars **Reviewed by:** Silvia C. | Administrative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Neon CRM?** Although we have not thoroughly investigated all there is to Neon, we do enjoy the features that we do utilize... fairly straightforward and easy to navigate. Also enjoy the pleasant folks that we do interact with :) **What do you dislike about Neon CRM?** Would like to have a more direct and quicker customer service response/interaction option... but do know that is highly unlikely/unusual with most businesses now a days :( **What problems is Neon CRM solving and how is that benefiting you?** We do not have "problems" and we do not "see" management of donors or event registrations as "problems", however, Neon helps us stay organized and manage both fairly easily. **Official Response from Tim Sarrantonio:** > Thanks for the kind words! We’re glad Neon CRM is helping you stay organized and that our team interactions have been positive. We also hear your feedback on faster support—Meaghan Misener, our VP of Customer Support and Enablement, recently shared our commitment to improving response times, and we’re working on it. ### 28. Effortless Campaign Management Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Neon CRM?** What I appreciate about Neon is how it makes managing several campaigns straightforward and hassle-free. **What do you dislike about Neon CRM?** I find it quite challenging to figure out how to run reports and manage events using Neon. Navigating these features is not intuitive for me, and I often have difficulty understanding the process. **What problems is Neon CRM solving and how is that benefiting you?** Our organization operates across multiple areas, and every aspect of our programming requires complex data and donor management. **Official Response from Nick Zmudzinski:** > Thank you for your review. We are happy to hear that Neon CRM is helping you with effortless campaign management, making it straightforward and hassle-free to organize complex data across your programming areas! We appreciate your honest feedback that navigating the reporting and event features is challenging. We are currently working to make reporting features more intuitive and easier to use, and I believe you'll be excited to hear more about the improvements coming soon during our December 2025 Neon One Release Webinar on 12/16. ### 29. Satisfied With My Experience Thus Far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Neon CRM?** Although I don't have much previous experience with CRM software, Neon CRM is pretty user friendly for my purposes. Also, anything I don't know has been illuminated by the free webinars and excellent customer service assistance. I have no doubt my familiarity and expertise will continue to grow as I become more familiar with all the capabilities of the software. **What do you dislike about Neon CRM?** There has been a slight learning curve when using the software, but I haven't encountered anything overly complicated thus far. **What problems is Neon CRM solving and how is that benefiting you?** We're using Neon as our fundraising and volunteer database, so it's an essential part of our Advancement Department's everyday activities. **Official Response from Tim Sarrantonio:** > Thank you for sharing your experience! We love hearing that you're finding Neon CRM to be user-friendly and that our free webinars and customer support have been helpful. We know there can be a slight learning curve with any new software, and we’re here to help you every step of the way as you grow more familiar with all the capabilities. It’s fantastic to hear that Neon CRM has become such an essential part of your Advancement Department’s daily activities. Your feedback is truly valuable, and we're committed to helping you continue to solve problems and achieve your goals. ### 30. Use Neon CRM Daily for managing Users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Neon CRM?** I find Neon CRM is very reliable, and it is easy to navigate. Besides editing of records, I also use Reports/Imports and Exports extensively. And, verifying memberships is easy to do. **What do you dislike about Neon CRM?** I haven't learned everything I need to know. **What problems is Neon CRM solving and how is that benefiting you?** My particular role is to keep up with training status of volunteers. CRM also manages the appropriate access of our volunteers to our website. **Official Response from Tim Sarrantonio:** > That's wonderful to hear! We're so glad you're finding Neon CRM reliable and easy to navigate. It's great that our reporting, imports, and exports features are working well for your needs, and that verifying memberships is so simple. We appreciate you trusting us with your volunteer management, and we're happy the platform helps you track training status and manage website access. We hear you on not having learned everything yet. Neon CRM is a comprehensive platform, and our goal is to support you on your journey. We have a ton of resources, including courses, tutorials, and bootcamps, in our Neon One Academy to help you get the most out of the system. Please don't hesitate to reach out to our team if you need guidance or have any questions. ### 31. Exceptionally User-Friendly and Easy to Learn **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Neon CRM?** The software is very user friendly and isn't difficult to learn as a new user. Running reports is also very user friendly. **What do you dislike about Neon CRM?** The system does not acknowledge multiple same names, ex: julie a melville vs julie melville **What problems is Neon CRM solving and how is that benefiting you?** The software is very user friendly. When searching for an account, I don't have to type in the whole name. **Official Response from Nick Zmudzinski:** > Thank you for your review! We are so pleased to hear that Neon CRM is exceptionally user-friendly and easy to learn as a new user, and that our reporting features are also working well for you! It's great to know that the quick search function is proving to be a benefit. We understand the frustration with duplicate names and appreciate the feedback on data management. We are continually working on improving our duplicate detection and merging capabilities, and encourage you to share any new feature ideas at feedback.neonone.com. ### 32. excellent product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Neon CRM?** managing the donor data is simple and intuative **What do you dislike about Neon CRM?** as discussed with our client rep, setting up automated donation receipts can be difficult **What problems is Neon CRM solving and how is that benefiting you?** simple tracking of donation and donor profiles, communicating with donors **Official Response from Tim Sarrantonio:** > Hey there! We're so glad to hear you're finding our product excellent and that managing donor data is simple and intuitive. That's exactly what we aim for! I've shared your feedback about the automated donation receipts with our team so we can look into making that process smoother. We truly appreciate you taking the time to share this with us—it helps us make the product better for everyone. If you have any other thoughts, please don't hesitate to reach out. Thanks again for being a valued customer! ### 33. Great all-round CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron R. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Neon CRM?** We can manage multiple stakeholders in one place - donors, volunteers, and families. **What do you dislike about Neon CRM?** While the data collection can be customized, there is no data visualization function. The ability to create graphs and charts in the platform without having to export to Excel would be amazing. **What problems is Neon CRM solving and how is that benefiting you?** Central place to keep all of our contact info and we can communicate to various stakeholders through the email blast function. ### 34. Quick & efficient way to our money **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Neon CRM?** As a small organization processing funds in multiple formats, our money is deposited quickly and efficiently at proper and reasonable rates! The format is easy to use and took almost no time to implement mostly due to the outstanding customer service. We use the system daily. With all the features it has we, were wonderfully surprised by how it integrated into our system instantly and without concern. **What do you dislike about Neon CRM?** We find nothing we dislike about the system. **What problems is Neon CRM solving and how is that benefiting you?** It is the quickest way for us to identify our donating partners. ### 35. This software is intuitive, easy to use, and has features we didn't even know we wanted. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Neon CRM?** It's the ease of the software for us and our team. If we have a question 9/10 times we're able to find a helpful article, but the times we cannot find that customer support is so fast on their replies and very helpful! We use Neon every day and it's incredibly easy and the interface is so clean. Integration was seamless, and we're so excited to use features that we couldn't before on the other software we were using. **What do you dislike about Neon CRM?** We haven't come across this quite yet, and hoping we don't! **What problems is Neon CRM solving and how is that benefiting you?** Before we were using about three different software. Neon One was able to consolidate this for us and use one software. ### 36. great crm **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Neon CRM?** super easy to find accounts and the dashboard is nice **What do you dislike about Neon CRM?** does not have a contact notes section for individuals does not have super specific reporting **What problems is Neon CRM solving and how is that benefiting you?** allowing us to keep track of donor gifts and households **Official Response from Tim Sarrantonio:** > We’re glad to hear you find the dashboard easy to use and accounts simple to navigate. We appreciate your feedback on contact notes and reporting—our team is always working to make these areas more powerful and user-friendly, and input like yours helps guide those improvements. ### 37. Intuitive + Customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan F. | Fundraising Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Neon CRM?** Neon CRM stands out with its comprehensive approach to nonprofit operations, providing an out-of-the-box solution that covers nearly every aspect needed for efficient management. What makes it even more exceptional is its customizability—it's the most adaptable CRM I've worked with, having experience with various systems including Salesforce, HubSpot, Crelate, Virtuous, Bullhorn, and JobDiva. Beyond the superior product, Neon CRM offers outstanding training, a wealth of content, innovative ideas, and robust support. They also impress with frequent updates, continuously enhancing user experience and functionality. They're truly excelling in their field. **What do you dislike about Neon CRM?** As with any technology product, Neon CRM occasionally experiences errors or issues. However, their support team is highly responsive and efficient in resolving problems quickly. Although these minor glitches exist, the prompt and effective support ensures they are nothing more than brief inconveniences. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM excels in organizing relationships logically and intuitively, significantly enhancing our ability to manage connections effectively. Its robust financial reporting tools provide clear insights, aiding in strategic decision-making. The platform facilitates both individual engagement tasks and mass communications with ease, streamlining our outreach efforts. Automated workflows efficiently handle repetitive tasks, allowing us to focus on more impactful activities. The streamlined donation collection process, which supports multiple payment methods and allows donors to cover credit card fees, has greatly improved our fundraising efficiency. **Official Response from Beau Mourer:** > Hey Ryan, thank you so much for your review! We're thrilled to hear that Neon CRM stands out as the most adaptable CRM you've worked with and that our training, content, and support have been valuable to you. It's great to know our frequent updates and innovations are making a difference. We appreciate your support! Thanks again :) ### 38. Neon CRM is just what we needed!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Galen D. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Neon CRM?** I love the ease of use and speed with which it pulls information out of the database. It's easy to write reports, handle accounts and donations, and I love the duplicate account management capabilities. We coupled with with the Windfall integration to get wealth management information for our donors and the marriage of the two has led to some great insights and fundraising strategies and segmentation. The Neon Academy seems very thorough and we've used it a lot. The onboarding process was simple and very professional, including importing data from our previous donor management solution. The interface with Quickbooks Online seems to work flawlessly. Neon Pay integration was simple and works great, processing online donations for us. Perhaps the best thing is the reporting. It's easy to create reports - quite unlike our old donor management system!!! It's fun and fast to create those reports and then it's easy to share them. The built in commuications (email, campaigns, etc.) are great, even the ability to send external email messages to the donor record. The timeline of activities is really useful for our fundraising team so they can see where they left off and what their next steps should be. We're not using the workflows a lot yet, but they seem to work great. I expect we'll be using them a lot more in the future. We use it CONSTANTLY every day, and there are even more features we'll start using like volunteer management, events, grant management and pledge/payment tracking. I highly recommend Neon CRM!!!!! I only wish we'd had it for years. We just went live with it in January 2024. **What do you dislike about Neon CRM?** The one thing that SOMETIMES takes longer than it should is responses from their customer service/support team. The information they give is excellent, but it's not always the fastest response time. **What problems is Neon CRM solving and how is that benefiting you?** We used to not be able to get good, timely reports or donor information. Now it's a breeze!!! And I'm simply amazed at the speed with which it plows through our database of donations over a good number of years! **Official Response from Beau Mourer:** > Hey Galen, thank you so much for this glowing review! It sounds like you're truly getting the most out of Neon CRM with the reporting, donor management, email marketing, windfall and QuickBooks Online integrations, that's awesome! Thanks again for your review :) ### 39. Great Solution for Arts Organizations **Rating:** 4.5/5.0 stars **Reviewed by:** Bobbi G. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Neon CRM?** Neon CRM works well with our organization because it integrates with Arts People. We were using Arts People and liked the ease of use and information gathering it did when our patrons used it. So it was natural when we started looking at CRM solutions to look first at Neon CRM. The Neon CRM staff was a great help in transferring the data we had from our previous CRM into Neon CRM, and we were up and running within 2 weeks of the implementation, which was great because we had a big fundraiser that we needed the CRM for within that month. I use Neon daily to help with getting info on our patrons and donors to help us with advertising, appeals, and general information. **What do you dislike about Neon CRM?** Right now, my only dislike is the backlog in one-on-one training. I understand that Neon is working on getting more trainers and time. **What problems is Neon CRM solving and how is that benefiting you?** Integrated CRM and ticketing. It is so much easier to get information about individuals Being able to create individualized forms for Fundraisers and being able to track the results Information all in one place Tracking of multi-year pledges. **Official Response from Beau Mourer:** > Hey Bobbi, thanks for taking the time to leave us a review! Glad to hear that your organization has been successful in using both Neon CRM and Arts People to manage your events, patrons, donors, and fundraisers. Thanks again! ### 40. Excellent integration with Arts People **Rating:** 5.0/5.0 stars **Reviewed by:** Paul C. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Neon CRM?** The Binghamton Philharmonic Orchestra adopted Neon CRM when we learned of the Arts People integration. We had been using AP as our CRM, and it wasn't getting us the data we needed. As a performing arts organization, we are both retail (Arts People) and fundraiser (CRM), so it's great to see our retail work going into the fundraising work. As a result, we've had successful fundraising campaigns that are based on new and ongoing patrons. For small fundraisers, we've started using CRM's event/ticketing functions. Arts People is necessary for large-scale, ticketed events. But CRM's smaller event functions are perfect for our fundraisers. Finally, as a CRM, we love the general functionality, from keeping an eye on campaigns, to building recurring donations, to developing paid memberships (something we innovated separately from our season subscriptions). It was very easy, by the way, to migrate AP date to CRM--and the migrations are happening nightly, so we're always up to date. If you are using Arts People, you need to be using Neon CRM. **What do you dislike about Neon CRM?** I only with that Arts People functioned as slickly as CRM. I don't have any criticisms of Neon CRM. **What problems is Neon CRM solving and how is that benefiting you?** Keeping an eye on current donors and donor prospects. We use Neon CRM for all aspects of our fundraising and sponsorship management. **Official Response from Beau Mourer:** > Hey Paul, thank you so much for your review! It's awesome hearing how you're using Arts People and Neon CRM together to run your organization. Seeing success stories like this reinforces the work we're doing to create a powerful tech ecosystem for nonprofits. Thank you again, Paul! ### 41. Neon CRM for non profits **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Neon CRM?** The Neon learning and upport from the team is invaluable. If you have the capacity to get training support, I would highly recommend it as it has helped us immensely with setting up and getting started using Neon CRM. The interface and platform are also intuitive and easy to use. The team at Neon are always making improvements, and are dedicated to making the CRM work for many non profits. It has huge functionality, especially for volunteering, membership support and donor and fundraising support. The staff are supportive and I would recommend doing some training with the training staff, they were very helpful. **What do you dislike about Neon CRM?** One of the downsides we have come across is that the email audiences will only use the first email associated with an account, so you cannot distinguish between work emails and personal emails when trying to target certain groups. It would be great to get Neon Pay working fully for Canadian clients as well! **What problems is Neon CRM solving and how is that benefiting you?** They have a way where you can suggest functionalities that you would like to see in Neon, and everyone can vote for what would work for them. Neon CRM is making keeping track of donations and membership a lot easier for us, as well as being flexible in what sort of data we can keep about our constituents. The possibilities are endless in terms of the customization of individual accounts. **Official Response from Beau Mourer:** > Hey there, thanks for your review! Glad to hear that you've had a great experience with Neon CRM and our support team. We're constantly listening to our users' input and adjusting our product roadmap based on what they want to see--we actually walk the walk! Thanks again :) ### 42. Good package for a mid-size nonprofit, but room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Sara G. | Webmaster, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2024 **What do you like best about Neon CRM?** Neon Inspire website-building software is easy to use; membership database is robust; ability to set up event registrations is pretty simple, easy to create system transaction emails **What do you dislike about Neon CRM?** Inspire website-building tools are restricted, can't easily add plug-ins, product improvements (which are great) come and that requires refamiliarizing myself with the products. Volunteers are intimidated by the believed complexity of the database and its abilities. **What problems is Neon CRM solving and how is that benefiting you?** Membership database, collection of member dues, donations, event registration, website **Official Response from Matt Semyck:** > Thank you for sharing your experience with Neon CRM. We're pleased that you find the membership database and event registration process simple and easy to use. We apologize for any inconvenience caused by the restricted website-building tools and the perceived complexity of the database. Your feedback is valuable to us and will be used to improve our products and support resources. ### 43. Neon CRM is helping to grow and streamline a nonprofit theater's operations! **Rating:** 4.5/5.0 stars **Reviewed by:** Darlene O. | Development Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Neon CRM?** What I like best about Neon is that once you understand in general how it works, other, more complicated configurations are easier to figure out. There are many, many features and it is great to be able to build and create them as you grow and develop as a business. **What do you dislike about Neon CRM?** There are a few areas of Neon that are fundamentally challenging that I wish would be changed sooner than later. For instance, when using the quick add feature to create an account, it would be great if that was customizable. I realize it is probably set up this way so that it doesn't get complicated but there are a few key data points that we'd love to capture right then and there. **What problems is Neon CRM solving and how is that benefiting you?** Neon is helping us organize all of our data and business operations into one place -- it used to be much more disparate. This will inevitably help the nonprofit grow and prosper because the team isn't spending an inordinate amount of time on duplicating efforts, looking for items, etc... rather using that time to enter info into Neon and build reports, create campaigns, streamline workflows, etc. **Official Response from Beau Mourer:** > Hey Darlene, thank you for the review! It's wonderful hearing that Neon CRM is helping your team reduce time on admin work and increase efficiency. We love hearing how your org is continuing to grow and prosper! And I also wanted to address your comment around customizing the quick add feature. We do currently have this capability within Neon CRM. When you select "Quick Add" for an Account (Individual or Company), there is a little blue arrow pointing to the left that expands the quick add page that allows you to add additional details and custom fields. Hope this helps! ### 44. Good for nonprofits with a small budget **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Neon CRM?** It is a nice and clean way to have all of your customers in one database. It gives a LOT of different reports and options to customize them and narrow them down. It gives the option to add notes about each customer, mark them as desceased, connect households, and mark relationships. It gives the option to set a donation amount to trigger a donor letter. We have ours set up where donations under a certian amount only get an email, but any donation above that gets an email instantly and gets set in the cue to also get a letter. I created a workflow to remind me to print letters once a month. I use it almost every day, and am still finding new ways for Neon CRM to help make customer management even easier. **What do you dislike about Neon CRM?** One of the most disappointing things I have encountered with Neon CRM is that I have messaged their customer support several times in my year of having it, and their response time has been quite slow, sometimes I have had to send another message a week later to get a response. Another disappointing this was the implementation process, I had meetings with someone who onboarded me, and she did not know the answers to a lot of the questions I had, and I felt like I didn't get enough help in learning how to do a lot of reports or setting parameters for the donor letters. **What problems is Neon CRM solving and how is that benefiting you?** It is helping keep an accurate account of donations, and information on each patron in a clear and organized manner. Our previous CRM showed a lot of incorrect information on donations and didn't have the ability to have so many details about the patron saved. This has helped save many hours of trying to figure details out manually and has allowed me to connect with the customers even more. **Official Response from Beau Mourer:** > Hey there, thanks for your review! Using the workflows is a great way to make your organization run more smoothly, so keep up the great work! In the past year, we've begun offering open office hours and live group trainings where you can get all of your questions answered by our support team. You can use the link below to see what time options are coming up. Thanks again! ### 45. Solid CRM with helpful modules for most non-profits **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Neon CRM?** Adding and editing accounts is extremely easy. We've had good success using it for our marketing emails. Setting up campaigns and pledges is also straight forward. Overall, the software is intuitive. We also use Arts People for ticketing and class enrollment and it's a huge benefit to have those accounts and that activity automatically rolled over into Neon CRM, eliminating the need to import from one database to another. Customer support for Neon CRM was excellent for the first several months but response time has been slower since. Customer support for Arts People has been consistently outstanding. **What do you dislike about Neon CRM?** We had some issues with the Quickbooks integration and after using it for several months, abandoned it. Reporting can be tricky to learn. It can be a challenge to set up volunteer users with appropriate permissions, even if creating a custom user type. **What problems is Neon CRM solving and how is that benefiting you?** Tracking donor giving is easy with this software and we like the integration with Windfall for prospect screening. **Official Response from Beau Mourer:** > Hey there, thanks for your review! Awesome hearing how you're using Neon CRM and Arts People together to get the most out of your data. Thanks again! ### 46. Neon CRM brought us into a new world **Rating:** 5.0/5.0 stars **Reviewed by:** Rick B. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Neon CRM?** Neon has helped us reach a whole new threshold of customer interaction and create new revenues streams by allowing direct ascces to our membership for new and old advertising customers. **What do you dislike about Neon CRM?** some of the data base configuatoin asspects can be a bit non intuative. **What problems is Neon CRM solving and how is that benefiting you?** Managing our membeship data base and our ability to communicate directly with our membership **Official Response from Meredith Kavanagh:** > Thank you for your review, Rick! It's great to hear that Neon CRM is helping you manage your membership database and communicate directly with your member base. We're committed to providing solutions that make a real difference for our customers, so please don't hesitate to reach out if there's anything else we can do to support you and your organization. ### 47. No database is perfect, but Neon works wonders for our organization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Neon CRM?** Neon CRM is a huge upgrade from our previous system! Before implementing Neon into our organization, we relied upon multiple different database programs to keep track of different types of data. Now, nearly everything we need is at our fingertips using Neon CRM. The automated features have streamlined our processes and given us more time to focus on work that needs to be done. There was a bit of a learning curve which we are still working through, and we hope to utilize many more of the great features available to us. Being able to use the database not just in the office, but also remotely is also a game changer. Neon is used daily by all staffmembers, and we love how each person's account is easily customizable. **What do you dislike about Neon CRM?** We would love to use Neon CRM for every aspect of our office procedures! However, there are some things that the database cannot do. We still rely on programs like Square for our art sales, and we have found that the New Event module in Neon needs some improving before it will work with our organization. We have also had some very infrequent occurences of data in Neon not displaying in reports. Overall, though, we are happy with Neon CRM. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM has automated many of the tasks that we used to do manually, such as reminder emails for our events and membership renewals. We are able to keep track of attendees for our classes and events without creating cumbersome spreadsheets. We track donations, memberships, and so much more. We are able to automatically generate thank you letters for donors and sponsors, which we also used to do manually. Neon has opened up a lot of doors and we hope to utilize even more of its great features in the months to come. **Official Response from Beau Mourer:** > Hey there, thanks so much for your review! Streamlining your data and automating your processes are fundamental to running your organization efficiently and effectively, and we're so happy to hear that Neon CRM is helping you do that! Keep up the good work :) ### 48. NEON CRM is a great tool for IRPT **Rating:** 5.0/5.0 stars **Reviewed by:** Tessa A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Neon CRM?** My most used feature about NEON CRM is the email campaigns. We heavily rely on these features on a daily basis to communicate with our constituents. Our next most used feature is account organization and creation. I love the advanced search tool that lets me organize my constituents by company type and location. I utlize this feature when I am scheduling regional meetings. I also appreciate the NEON One Academy. I have been able to refer to our new team members to this feature so they may learn about the tool and utilize it in their daily tasks. **What do you dislike about Neon CRM?** The only downside that I have encountered about NEON CRM is the lack of technical support. This is an additional feature that requires a subscription, and even with paying extra, you don't receive dedicated help from an agent. I would prefer that the subscription came with a direct helpline to an agent for our team. The way it's set up now, we have to schedule a call, or call and wait for someone to call us back. **What problems is Neon CRM solving and how is that benefiting you?** NEON CRM helps to solve the issues of data collection and organization. The ability to store all of our constituent accounts and search them with pinpoint detail is very benefitical to my organization. NEON CRM helps to administer our email campaigns. Without NEON CRM, I'd be sending thousands of individual emails. With NEON CRM, I only have to format 1 email and can choose the audience that I'd like to send it to. **Official Response from Beau Mourer:** > Hey Tessa, thank you so much for your review! Glad to hear that Neon CRM has been helpful in implementing efficient email campaigns, creating and organizing your accounts, and has a useful resource hub for onboarding new staff members! Something else I wanted to share with you that may be useful in reducing your wait time with technical support is our live group trainings and open office hours. You can sign up for these regularly scheduled sessions to get your questions answered. You can use this link to sign up: https://academy.neonone.com/page/neon-crm-live-trainings. Thanks again for your review! ### 49. An All-in-One Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2024 **What do you like best about Neon CRM?** The most helpful thing about Neon CRM is ease of finding the data you're looking for. It's as simple as clicking a Tab on your dashboard then sorting the data displayed to view online or download to analyze deeper. AND customer service is great as well as all of the video/training they provide. **What do you dislike about Neon CRM?** The least helpful thing about Neon CRM is using the advanced search tool. The mystery is to konw what field you need to search and find the information you're looking for. Advanced search lets you search beyond the normal data fields but sometimes you have to try quite a few field searches to find your data. A bit time consuming. **What problems is Neon CRM solving and how is that benefiting you?** The problem we were experiencing before Neon CRM was disorganized information storage. Scattered onto different computers, flashdrives, spreadsheets and stored in an old, outdated database. We now have all processes inputing into Neon CRM. The benefit to our organization is entering/storing/utilizing complete Membership information, full tracking of Membeship Dues, and Donations all shared online with full reporting capabiities. It's working very nicely! **Official Response from Beau Mourer:** > Hey there, thanks so much for your review! Hearing how Neon CRM has helped you and your organization condense your data and processes into one streamlined system is music to our ears. Thank you again for taking the time to leave us this fantastic review! ### 50. Review of NEON **Rating:** 5.0/5.0 stars **Reviewed by:** Pooja D. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2025 **What do you like best about Neon CRM?** Very easy and convenient to use and create pages for fundraising **What do you dislike about Neon CRM?** It is sometimes slow and duplicates exits **What problems is Neon CRM solving and how is that benefiting you?** Fundraising **Official Response from Matt Semyck:** > We're glad to hear that you find Neon CRM easy and convenient to use when it comes to building pages for fundraising! We apologize for any inconvenience caused by slow performance or duplicate entries, rest assured that our team is constantly working to improve the system so that our customers have an easier experience. Thank you for taking the time to leave a review! ## Neon CRM Discussions - [How do I take a screenshot of my login](https://www.g2.com/discussions/how-do-i-take-a-screenshot-of-my-login) - 1 comment, 1 upvote - [Is there a way to run a report so that every gift that has been made in a specific campaign can be listed with the total amount, instead of individual gifts listed?](https://www.g2.com/discussions/51451-is-there-a-way-to-run-a-report-so-that-every-gift-that-has-been-made-in-a-specific-campaign-can-be-listed-with-the-total-amount-instead-of-individual-gifts-listed) - 1 comment, 1 upvote - [View Neon CRM pricing details and edition comparison](https://www.g2.com/products/neon-one-llc-neon-crm/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+09%3A30%3A13+-0500&secure%5Bsession_id%5D=c94c8561-0529-4a42-a650-5d1fe1cbfd2d&secure%5Btoken%5D=56d25b36df965be4541cb51f670994d86d8ce4a97fd291add2df6bc20a60f38f&format=llm_user) ## Neon CRM Integrations - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) - [Chariot](https://www.g2.com/products/chariot-chariot/reviews) - [ClickBid](https://www.g2.com/products/clickbid/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Cuseum](https://www.g2.com/products/cuseum/reviews) - [DENALI FUND](https://www.g2.com/products/denali-fund/reviews) - [Double the Donation](https://www.g2.com/products/double-the-donation/reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Giving Docs](https://www.g2.com/products/giving-docs/reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [PayPay](https://www.g2.com/products/paypay/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [TaxJar](https://www.g2.com/products/taxjar/reviews) - [VolunteerLocal](https://www.g2.com/products/volunteerlocal/reviews) - [Windfall](https://www.g2.com/products/windfall/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Neon CRM Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Volunteer Management** - Opportunity Listings - Volunteer Tracking - Volunteer Scheduling - Volunteer Profiles - Document Management **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **Donor Management** - Moves Management - Pledge Tracking - E-Document Storage - Acknowledgments & Communications **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics **Engagement & Communication Tools** - Gamification - Mass Messaging - Donation Pages - Mobile Application **Membership Management** - Member Self‑Service Portal - Member Database - Automated Dues & Renewals **Marketing** - Email Marketing - Direct Mail Tools **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Administration** - CRM Integration - Dashboards & Analytics **Events & Committees** - Committee & Group Management - Event Management & Registration - Calendar & Scheduling Tools **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Financial & Operational Tools** - Integration With Accounting Tools - Email Marketing & Automated Communications - Online Payments & Invoicing - Reporting & Analytics **Integrations** - Accounting - Fundraising - Grant Management - Sales POS ## Top Neon CRM Alternatives - [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) - 4.3/5.0 (280 reviews) - [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) - 4.3/5.0 (280 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (898 reviews)