Compare Chatwoot and Rocket.Chat 
At a Glance
Market Segments
Small-Business (53.3% of reviews)
Mid-Market (50.5% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
Free With One-Time Purchase
Chatwoot
Star Rating
(15)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
Browse all 4 pricing plansRocket.Chat
Star Rating
(333)4.2 out of 5
Market Segments
Mid-Market (50.5% of reviews)
Entry-Level Pricing
Free With One-Time Purchase
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Rocket.Chat excels in its "Business Instant Messaging" feature, providing a robust platform for team communication, while Chatwoot's "Live Chat" functionality is praised for its seamless integration with customer support workflows.
- Reviewers mention that Chatwoot's "Ease of Setup" is significantly higher, with a score of 9.6 compared to Rocket.Chat's 8.2, making it a more user-friendly option for businesses looking to implement a chat solution quickly.
- G2 users highlight Rocket.Chat's strong "Customization" capabilities, scoring 8.0, which allows for tailored solutions, whereas Chatwoot shines in "Collaboration Tools" with a score of 8.9, facilitating better teamwork and communication.
- Users on G2 indicate that Chatwoot's "Quality of Support" is rated at 9.0, reflecting a more responsive customer service experience compared to Rocket.Chat's score of 8.0, which may impact user satisfaction during critical support scenarios.
- Reviewers say that Rocket.Chat's "Mobile Application" received a lower score of 7.8, suggesting potential limitations in mobile usability, while Chatwoot's web application is rated at 9.0, indicating a more effective online experience for users.
- Users report that Chatwoot's "AI Text Generation" feature is highly rated at 9.3, showcasing its advanced capabilities in automating responses, while Rocket.Chat's similar features do not match this level of sophistication, leading to a less efficient user experience.
Featured Products
Sponsored
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(35)
Customer Self-Service
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Pricing
Entry-Level Pricing
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user
Rocket.Chat
Starter
Free
With One-Time Purchase
Everything small teams need to collaborate securely
- Up to 25 users
- Up to 100 monthly active contacts (Omnichannel)
- ALL PREMIUM CAPABILITIES, INCLUDING:
Free Trial
Chatwoot
Free Trial is available
Rocket.Chat
Free Trial is available
Ratings
Meets Requirements
9.0
14
8.6
272
Ease of Use
9.3
15
8.7
279
Ease of Setup
9.6
12
8.2
124
Ease of Admin
9.3
5
8.3
118
Quality of Support
9.0
12
8.0
228
Has the product been a good partner in doing business?
9.7
5
8.2
106
Product Direction (% positive)
9.2
15
8.4
269
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
8.9
9
8.0
107
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
8.6
161
Not enough data
8.1
172
Not enough data
8.0
162
Business Instant Messaging
Not enough data
7.8
104
Not enough data
7.6
99
Business Instant Messaging
Not enough data
7.8
147
Not enough data
9.0
167
Not enough data
8.5
119
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
6.9
6
Not enough data
8.1
7
Not enough data
9.5
7
Not enough data
10.0
7
Not enough data
7.6
7
Not enough data
9.3
7
Collaboration Tools
Not enough data
8.5
23
|
Verified
Not enough data
8.3
15
Not enough data
8.5
11
Not enough data
9.1
16
|
Verified
Not enough data
8.9
11
|
Verified
Meeting Coordination
Not enough data
9.1
17
Not enough data
8.6
15
|
Verified
Not enough data
8.7
20
|
Verified
Not enough data
9.0
14
Software Type
Not enough data
8.0
21
|
Verified
Not enough data
9.3
15
|
Verified
Not enough data
8.9
19
|
Verified
Functionality
Not enough data
8.9
58
Not enough data
8.7
52
Not enough data
9.2
62
Support
Not enough data
8.7
56
Not enough data
8.7
59
Not enough data
8.7
52
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication
8.1
8
8.7
106
|
Verified
7.9
8
8.3
120
|
Verified
8.1
6
8.1
77
|
Verified
8.6
6
8.5
107
|
Verified
7.9
7
8.7
47
Internal Use
8.9
9
8.0
107
|
Verified
8.8
7
8.7
92
|
Verified
8.1
7
8.1
79
|
Verified
8.6
6
8.4
77
|
Verified
8.6
6
8.7
100
|
Verified
8.1
7
8.7
81
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.3
6
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
Self-Service Platform
7.0
5
Not enough data
8.3
5
Not enough data
7.0
5
Not enough data
8.3
5
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatwoot and Rocket.Chat are categorized as Live Chat
Unique Categories
Chatwoot is categorized as Shared Inbox, Social Customer Service, Help Desk, Conversational Support, and Customer Self-Service
Rocket.Chat is categorized as Business Instant Messaging, HIPAA Compliant Messaging, Communication Platform as a Service, Video Conferencing, and UCaaS Platforms
Reviews
Reviewers' Company Size
Chatwoot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rocket.Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
13.3%
Information Technology and Services
13.3%
Computer Software
13.3%
Manufacturing
6.7%
Staffing and Recruiting
6.7%
Other
46.7%
Information Technology and Services
22.9%
Computer Software
14.4%
Hospital & Health Care
4.4%
Marketing and Advertising
3.8%
Education Management
3.4%
Other
51.1%
Most Helpful Reviews
Chatwoot
Most Helpful Favorable Review
Anish A.
Verified User in Information Technology and Services
Chatwoot is a reliable support solution for websites with a good interface for chatting and customization.
Most Helpful Critical Review
Rocket.Chat
Most Helpful Favorable Review
Albert S.
Verified User in Biotechnology
Unlike Slack, Rocket.Chat allows us to use our own servers. This is great to prevent data breaches and data being stored in the cloud somewhere.
Most Helpful Critical Review
Serhii N.
Verified User
UX\UI is bad, Skype or Slack is much better, but some basic functionality doesn't exist. Look slike beta version
Anish A.
Verified User in Information Technology and Services
Chatwoot is a reliable support solution for websites with a good interface for chatting and customization.
Albert S.
Verified User in Biotechnology
Unlike Slack, Rocket.Chat allows us to use our own servers. This is great to prevent data breaches and data being stored in the cloud somewhere.
Serhii N.
Verified User
UX\UI is bad, Skype or Slack is much better, but some basic functionality doesn't exist. Look slike beta version
Discussions
Chatwoot has no discussions with answers
Is is possible to customize the REST Api of Rocket Chat?
2 comments
W
If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat...Read more
Can I use this for personal use, similar to Whatsapp or Telegram?
2 comments
AA
No. Not really.Read more
Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?
2 comments
JB
YES it could be reinstated , you will have to ask your company because it might be a case it was restricted and band from public comments.Read more
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