Compare ChatBot and Drift 
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Mid-Market (51.6% of reviews)
Entry-Level Pricing
$50 per month
Starting at $2,500.00 Per Month
ChatBot
Star Rating
(21)4.4 out of 5
Market Segments
Small-Business (50.0% of reviews)
Entry-Level Pricing
$50 per month
Browse all 4 pricing plansDrift
Star Rating
(1,251)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in its live chat functionality, scoring 9.1, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, ChatBot's live chat feature, while functional, does not match this level of user satisfaction.
- Reviewers mention that Drift's lead qualification feature scores 8.2, but users on G2 highlight that ChatBot's lead qualification process is more intuitive and user-friendly, resulting in a higher score of 8.9.
- G2 users indicate that Drift's integration capabilities, particularly with Salesforce, score 8.0, but users report that ChatBot offers a more extensive range of integrations, making it easier to connect with various platforms, which is a significant advantage for small businesses.
- Users say that Drift's customization interface scores 8.5, but reviewers mention that ChatBot provides a more flexible and user-friendly customization experience, allowing for better branding and personalization options.
- Reviewers mention that Drift's data security features are robust, but users on G2 report that ChatBot offers superior data availability, particularly in terms of contact and account data, scoring 8.2 compared to Drift's lower ratings.
- Users report that Drift's proactive engagement capabilities score 8.6, but reviewers mention that ChatBot's contextual engagement features are more advanced, leading to better customer interactions and satisfaction.
Featured Products
Sponsored
Customerly
(34)
Customer Self-Service
Visit Website
Sponsored
Default
(52)
Customer Self-Service
Visit Website
Sponsored
InsertChat
(3)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
ChatBot
Starter
$50
per month
For small companies.
- 1000 chats/mo included, then $0.01/chat
- 1 active chatbot
- Unlimited number of stories
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Free Trial
ChatBot
Free Trial is available
Drift
Free Trial is available
Ratings
Meets Requirements
9.3
18
8.7
1,014
Ease of Use
9.3
18
8.7
1,027
Ease of Setup
8.5
10
8.5
505
Ease of Admin
8.7
10
8.5
472
Quality of Support
9.1
17
8.8
935
Has the product been a good partner in doing business?
9.4
8
8.9
471
Product Direction (% positive)
10.0
17
8.9
992
Features by Category
Messenger
Not enough data
8.5
203
|
Verified
Not enough data
8.2
201
|
Verified
Not enough data
9.1
273
|
Verified
Not enough data
8.5
250
|
Verified
Channels
Not enough data
7.9
116
|
Verified
Not enough data
8.9
249
|
Verified
Not enough data
7.7
91
|
Verified
Not enough data
7.6
81
|
Verified
Not enough data
7.8
90
|
Verified
Customers
Not enough data
8.6
224
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.1
241
|
Verified
Not enough data
8.7
240
|
Verified
Not enough data
8.5
244
|
Verified
Lead Facilitation
Not enough data
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
304
|
Verified
Organization
Not enough data
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
276
|
Verified
Performance Analysis
Not enough data
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Sales Analysis
Not enough data
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Data Availability
Not enough data
8.1
56
Not enough data
8.2
57
Not enough data
8.1
53
Platform Additional Functionality
Not enough data
8.7
55
Not enough data
8.4
53
Not enough data
8.2
49
Not enough data
8.1
61
Not enough data
8.8
61
Responses
Not enough data
8.2
280
Not enough data
8.3
268
Not enough data
8.4
303
Not enough data
8.1
273
Not enough data
8.0
228
Platform
Not enough data
8.9
309
Not enough data
8.4
291
Not enough data
8.4
275
Not enough data
8.1
281
Not enough data
7.9
240
Not enough data
8.4
261
Not enough data
8.2
286
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Conversational Platform
Not enough data
8.6
167
Not enough data
8.4
117
Not enough data
8.7
128
Not enough data
8.6
92
Support Automation
Not enough data
Feature Not Available
Not enough data
8.4
147
Not enough data
8.7
138
Not enough data
8.4
92
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrations
Not enough data
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Branding & Customizatio
Not enough data
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Automatic Rules & Configurations
Not enough data
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Customer Support
Not enough data
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Automation
Not enough data
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Artificial Intelligence
Not enough data
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
9.2
541
|
Verified
Not enough data
8.5
537
|
Verified
Not enough data
7.8
322
|
Verified
Not enough data
8.6
413
|
Verified
Not enough data
7.8
188
Internal Use
Not enough data
8.4
460
|
Verified
Not enough data
8.7
470
|
Verified
Not enough data
8.5
471
|
Verified
Not enough data
8.2
408
|
Verified
Not enough data
8.3
371
|
Verified
Not enough data
8.0
401
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Self-Service Platform
Not enough data
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Categories
Categories
Shared Categories
ChatBot and Drift are categorized as Chatbots and Bot Platforms
Unique Categories
ChatBot is categorized as AI Chatbots
Drift is categorized as Business Scheduling, Buyer Intent Data Providers, Conversational Support, AI Sales Assistant, Conversational Marketing, Live Chat, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
ChatBot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Retail
15.0%
Internet
15.0%
Financial Services
15.0%
Consumer Services
10.0%
Other
25.0%
Computer Software
32.7%
Information Technology and Services
20.6%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.4%
Most Helpful Reviews
ChatBot
Most Helpful Favorable Review
Verified User in Consumer Services
Chatbot is an easy way to set up a bot that can answer customer's questions, give information about your business, get customer information such as emails and phone numbers. Easy integration with you landing page and facebook.
Most Helpful Critical Review
Sameer G.
Verified User in Consumer Services
Expensive compared to other better alternatives; for live chat, you have to buy a separate live-chat subscription which is costly too.
Drift
Most Helpful Favorable Review
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
Most Helpful Critical Review
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Verified User in Consumer Services
Chatbot is an easy way to set up a bot that can answer customer's questions, give information about your business, get customer information such as emails and phone numbers. Easy integration with you landing page and facebook.
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
Sameer G.
Verified User in Consumer Services
Expensive compared to other better alternatives; for live chat, you have to buy a separate live-chat subscription which is costly too.
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Discussions
ChatBot has no discussions with answers
Do I have to completely remove all of my lead capture forms?
2 comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
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