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- Change Healthcare-vs-Relay Network Relay
Compare Change Healthcare and Relay Network Relay 
At a Glance
Market Segments
Small-Business (52.4% of reviews)
Enterprise (41.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Change Healthcare
Star Rating
(21)3.9 out of 5
Market Segments
Small-Business (52.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Change HealthcareRelay Network
Star Rating
(17)4.2 out of 5
Market Segments
Enterprise (41.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Relay NetworkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Relay Network excels in ease of use with a score of 8.9, while Change Healthcare falls behind with a score of 7.9, indicating that Relay Network's interface is more intuitive and user-friendly.
- Reviewers mention that Relay Network offers superior quality of support, scoring 9.1 compared to Change Healthcare's 6.5, suggesting that users find Relay Network's customer service more responsive and helpful.
- G2 users highlight Relay Network's ease of setup with a score of 9.0, whereas Change Healthcare's score of 6.7 indicates a more complex onboarding process that may require additional time and resources.
- Users on G2 report that Relay Network has a strong focus on patient-centered functions, which enhances patient communications and engagement, while Change Healthcare's offerings in this area are perceived as less robust.
- Reviewers say that Relay Network's integration capabilities, particularly with mobile marketing and patient feedback management, are more advanced, allowing for better campaign analysis and targeted messaging compared to Change Healthcare.
- Users mention that Relay Network's workflow management is rated at 8.0, indicating effective operational capabilities, while Change Healthcare's interoperability and EHR integration score of 8.3 suggests it may have strengths in specific areas but lacks the overall workflow efficiency of Relay Network.
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Pricing
Entry-Level Pricing
Change Healthcare
No pricing availableRelay Network
No pricing availableFree Trial
Change Healthcare
No trial information availableRelay Network
No trial information availableRatings
Meets Requirements
8.4
16
8.4
17
Ease of Use
7.9
16
8.9
17
Ease of Setup
6.7
9
9.0
7
Ease of Admin
6.9
9
9.0
7
Quality of Support
6.5
16
9.1
15
Has the product been a good partner in doing business?
5.7
9
8.8
7
Product Direction (% positive)
6.7
14
7.9
17
Features by Category
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Segmentation
Not enough data
Not enough data
Not enough data
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Patient-Centered Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Change Healthcare and Relay Network are categorized as Patient Engagement
Unique Categories
Change Healthcare has no unique categories
Relay Network is categorized as Mobile Marketing, Proactive Notification, HIPAA Compliant Messaging, and Personalization Engines
Reviews
Reviewers' Company Size
Change Healthcare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Relay Network
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
28.6%
Medical Practice
23.8%
Health, Wellness and Fitness
19.0%
Financial Services
9.5%
Consulting
4.8%
Other
14.3%
Hospital & Health Care
17.6%
Information Technology and Services
11.8%
Publishing
5.9%
Pharmaceuticals
5.9%
Mental Health Care
5.9%
Other
52.9%
Most Helpful Reviews
Change Healthcare
Most Helpful Favorable Review
Cynthia C.
Verified User in Hospital & Health Care
I can create a duplicate claim from an already submitted claim, saving the time it would take to re-enter patient information. I can see immediately whether or not a claim was accepted by the payor. I can also resubmit a claim if needed instead of...
Most Helpful Critical Review
Verified User in Medical Practice
TERRIBLE OUTSOURCED customer service center. No internal communications. No one knows who does what, so expect multiple transfers. Constantly changing their internal policies makes it difficult to keep up with their ever-changing requirements. Customer...
Relay Network
Most Helpful Favorable Review
Stefan P.
Verified User in Information Technology and Services
really relayable application. Ease of use.
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
Not having the ability to unlock the account itself. Instead of using an separate RSA site.
Cynthia C.
Verified User in Hospital & Health Care
I can create a duplicate claim from an already submitted claim, saving the time it would take to re-enter patient information. I can see immediately whether or not a claim was accepted by the payor. I can also resubmit a claim if needed instead of...
Stefan P.
Verified User in Information Technology and Services
really relayable application. Ease of use.
Verified User in Medical Practice
TERRIBLE OUTSOURCED customer service center. No internal communications. No one knows who does what, so expect multiple transfers. Constantly changing their internal policies makes it difficult to keep up with their ever-changing requirements. Customer...
Verified User in Health, Wellness and Fitness
Not having the ability to unlock the account itself. Instead of using an separate RSA site.
Alternatives
Discussions
How do I change healthcare for the better?
2 comments
EB
The text appears to reference a website link related to a survey for HEB, a grocery store chain. The second link seems to be an article or page on a website...Read more
What changes can be made in Healthcare?
1 comment
HK
Best Business Circle - One of the best ways to build close relationships with people is to get to know them on a personal level....Read more
What does the company change healthcare do?
1 comment
HK
The Technology Vision - How to create the best strategy that will help companies achieve their technology vision and ensure success....Read more
Relay Network has no discussions with answers
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