# Relay Network Reviews **Vendor:** Relay Network **Category:** [Personalization Engines](https://www.g2.com/categories/personalization-engines) **Average Rating:** 4.3/5.0 **Total Reviews:** 12 ## About Relay Network Relay is a secure content delivery channel that enables enterprises to reach and drive customers to action through a personalized, mobile experience, without requiring a login or download. By combining SMS with feed technology, Relay delivers tailored, action-oriented content directly to each customer in a scrolling feed, driving better outcomes across industries like healthcare, financial services, insurance, and life sciences. ## Relay Network Pros & Cons **What users like:** - Users value the **exceptional customer support** from Relay Network, praising their responsiveness and dedication to success. (6 reviews) - Users greatly value the **responsive and helpful support** from Relay Network, enhancing collaboration and project success. (5 reviews) - Users highlight the **exceptional customer satisfaction** with Relay Network's responsive support and valuable features enhancing engagement. (4 reviews) - Users praise Relay Network for its **effective communication** , ensuring timely engagement and personalized experiences for customers. (3 reviews) - Users value the **communication efficiency** of Relay Network, enhancing customer engagement with timely and personalized messaging. (3 reviews) - Users value the **great reporting platform** of Relay Network, enhancing campaign success measurement and engagement. (3 reviews) - Users value the **great reporting platform** of Relay Network, enhancing campaign success measurement and contact engagement. (3 reviews) - Response Speed (3 reviews) - Response Time (3 reviews) - Customer Communication (2 reviews) **What users dislike:** - Users find the **missing PDF conversion features** frustrating, limiting effectiveness for Pharma industry needs and compliance. (4 reviews) - Users report **incomplete data** issues with Relay Network, leading to reliance on support and skewed engagement metrics. (2 reviews) - Users note **insufficient features** in Relay Network, highlighting challenges in customization and reporting capabilities that hinder usability. (2 reviews) - Users find Relay Network **not user-friendly** , noting difficulties in navigation and a lack of customization in features. (2 reviews) - Users face challenges with **poor customer support** , leading to delays and difficulty in making necessary adjustments. (2 reviews) - Access Restrictions (1 reviews) - Complex Navigation (1 reviews) - Complex Reporting (1 reviews) - Data Management (1 reviews) - Difficult Navigation (1 reviews) ## Relay Network Reviews ### 1. Great platform with amazing people, but some room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Lacey B. | Associate Director, Patient Services & Market Access, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Relay Network?** Relay is a powerful platform that has helped us engage with our audience in a more meaningful and efficient way. I really appreciate the team behind Relay—they’re responsive, professional, and genuinely care about our success. The platform itself is solid and continues to evolve in ways that benefit our business. **What do you dislike about Relay Network?** While I’m generally very satisfied with Relay, I do think there’s room for improvement in usability. The reporting functionality can be a bit slow and sometimes difficult to navigate, and creating reports from scratch isn’t as intuitive as it could be. I also wish there were more support resources—like a dedicated service to help build messages—especially for teams without the bandwidth to do it all internally. **What problems is Relay Network solving and how is that benefiting you?** Relay Network helps us solve the challenge of engaging customers in a timely, personalized, and mobile-friendly way. It bridges the communication gap by delivering important messages directly to users in a format they’re more likely to engage with. This has helped us improve outreach, boost response rates, and streamline customer journeys—ultimately driving better results with less manual effort from our team. ### 2. Excellent Hands-On Support from Our Client Success Director **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Relay Network?** What I like best about Relay Network, is the hands-on support we receive from our Client Success Director. Even after using the platform for 3 years, there are still questions that arise and it's to know who to go to for help. **What do you dislike about Relay Network?** What I dislike about Relay Network is that it was positioned as having PDF conversion capabilities to help support the Pharma Industry's Medical/Legal/Regulatory Review process, but they don't work as expected. Due to the rules and restrictions different pharma orgs have the PDFs available in Cx builder are not configurable in a way that can be adjusted to fit the clients needs. **What problems is Relay Network solving and how is that benefiting you?** Relay Network is helping my client solve engagement issues along their customer journey. Relay is an effective channel to reach their audience in a different way than traditional email, web, banner, or SMS. ### 3. A beyond pleasant customer experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie F. | Account Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Relay Network?** The ability to send customized bite-sized messages to our patients! Also, our client success manager, Tom is nothing short of amazing. He is always willing to help us when we have questions! The platform is extremely user-friendly. **What do you dislike about Relay Network?** Certain platform limitations (i.e. font types) **What problems is Relay Network solving and how is that benefiting you?** Accessing our patients at the right point's of their patient journey, in a matter that is easy for them to digest. The direct connection to phone numbers and emails from the platform has been extremely useful towards our business goals. ### 4. Exceptional Support and Real-Time Insights Elevate Customer Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Relay Network?** My account executive, Elizabeth, has been an exceptional partner. She is always quick to respond and consistently provides thoughtful, strategic advice on how to make the most of the platform to boost customer engagement. Relay has greatly improved our customers' experience by allowing us to deliver timely, access-related communications at important points in their journey. Additionally, I find Relay’s survey feature particularly valuable, as it delivers real-time insights that enable us to continually refine and personalize the customer experience. **What do you dislike about Relay Network?** Some of the Relay features still need further refinement. For example, the client does not have the ability to create their own power-up surveys and so I need to rely on a customer service rep to create them. This can cause a lot of back and forth when even the most minor adjustments need to be made. Additionally, we've also had some issues with the way that data is coming into our database from Relay. For example, we are not receiving engagement data if it lives on a second card. This skews our engagement data. **What problems is Relay Network solving and how is that benefiting you?** Relay enables us to proactively contact our patients whenever we foresee any potential access-related issues. It also allows us to collect updates on personal information, such as insurance, doctor, phone number, or address, through a form that can be included in the Feed. Additionally, with the surveys, we can also capture insights from patients related to any access related topics. For example, in our open enrollment message, we sent a survey asking patients if they had any upcoming insurance changes. For those who responded yes, our support managers, were able to reach out to those patients in a timely manner to gather their updated info and see if they needed any support. ### 5. Relay: Exceptional Teamwork and Responsiveness in Every Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Angela R. | Product Manager - Vice President, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Relay Network?** I collaborate with numerous external partners, and Relay stands out as one of the best. Their team-oriented approach and responsiveness make them quick to help solve problems and support every initiative we have underway. **What do you dislike about Relay Network?** Every team member I have had the pleasure of working with has been exceptional. They consistently demonstrate both support and professionalism. **What problems is Relay Network solving and how is that benefiting you?** The platform focuses on customer engagement and education. ### 6. Effective Campaigns Tracking with Top-Notch Support **Rating:** 4.5/5.0 stars **Reviewed by:** Craig T. **Reviewed Date:** September 19, 2025 **What do you like best about Relay Network?** I appreciate the great reporting platform from Relay Network, which helps us measure the success of our campaigns effectively. The feed application is highly useful for engaging contacts on multiple use cases simultaneously. I also value the exceptional support we receive from the Relay team. **What do you dislike about Relay Network?** Nothing **What problems is Relay Network solving and how is that benefiting you?** Relay Network provides a great reporting platform that helps measure the success of our campaigns and includes a useful feed application for engaging contacts on multiple use cases at once. ### 7. Communication Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie B. | Benefits Investigation - Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Relay Network?** Flexibility and problem solving together **What do you dislike about Relay Network?** We cannot collect credit card information **What problems is Relay Network solving and how is that benefiting you?** Text communication with our pharmacy patients to schedule orders and deliver information back to patients ### 8. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Relay Network?** I love everything about it. Gets the job done wonderfully **What do you dislike about Relay Network?** There is nothing I don't like. The whole program is great. **What problems is Relay Network solving and how is that benefiting you?** I can manage everything so much easier. Great program . ### 9. Great new way to communicate! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2018 **What do you like best about Relay Network?** Relay is a unique way for businesses to reach frequent customers through the commutation channel they use most. It is also very easy to use for both the user and the customer. **What do you dislike about Relay Network?** When it comes to downloading another app or creating an online profile to make payments, most customers don’t want to take the extra step. As technology consultants we are always looking for new ways to streamline these processes. **What problems is Relay Network solving and how is that benefiting you?** Many of our customers are facing the challenges of finding new ways to connect with their customers on a more persona level. Not only is Relay helping to achieve that but also offering a channel for online ordering that avoids the fees and monthly commitment of the many online ordering options that are out there. ### 10. Simple **Rating:** 3.5/5.0 stars **Reviewed by:** Jami M. | Associate Director, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2018 **What do you like best about Relay Network?** Simple and easy to use. Prompts make it easy to use. **What do you dislike about Relay Network?** Almost most too many options as some duplicate the same taskings. **What problems is Relay Network solving and how is that benefiting you?** Communication between doctor and patient, lab updates, and prescrition refills. ### 11. Simple and user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about Relay Network?** Easy to access most used links and get back to where you left off. Eady sign in process with sufficient security. **What do you dislike about Relay Network?** The overall look is a bit confusing at first. Takes a couple days training to figure out more complex features. **Recommendations to others considering Relay Network:** It's worth it **What problems is Relay Network solving and how is that benefiting you?** able to more Quickly respond to Customers needs ### 12. Love **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2017 **What do you like best about Relay Network?** Very User friendly. Helps my team out immensely. **What do you dislike about Relay Network?** It does have a lag at times. Other than that it’s good **What problems is Relay Network solving and how is that benefiting you?** Integration ## Relay Network Discussions - [What is Relay Network used for?](https://www.g2.com/discussions/what-is-relay-network-used-for) - [View Relay Network pricing details and edition comparison](https://www.g2.com/products/relay-network/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+05%3A15%3A24+-0500&secure%5Bsession_id%5D=17868a1e-f9d2-4aac-a2ae-70c86e0e7d68&secure%5Btoken%5D=e01a5ff36c3d3636d031d621eb21acf9d2ac0fdde004040d7fe021a986754cea&format=llm_user) ## Relay Network Integrations - [Adobe Experience Cloud](https://www.g2.com/products/adobe-experience-cloud/reviews) - [Adobe Journey Optimizer](https://www.g2.com/products/adobe-journey-optimizer/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) ## Relay Network Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - HIPAA Compliance - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Segmentation** - A/B Testing **Process Automation** - Onboarding Flow Management - E-Signature - Data Capture **Patient-Centered Functions** - Patient Feedback Management - Patient Communications **Messaging Channels** - SMS Messaging - Two way messaging **Analysis** - Application Attribution - Campaign Analysis **Targeting** - Behavioral Targeting - Contextual Targeting **Identity Verification** - ID Scanning **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Campaigns** - Push Notifications - Bulk SMS - Two-Way Text Messaging - Audience Segmentation **Triggered Content** - Triggered Messages **Generative AI** - AI Text Summarization **Agentic AI - Digital Customer Onboarding** - Decision Making **Personalized Content** - Website Personalization **Platform** - Optimization **Agentic AI - Personalization Engines** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration ## Top Relay Network Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,581 reviews) - [Braze](https://www.g2.com/products/braze/reviews) - 4.5/5.0 (1,658 reviews) - [Customer.io](https://www.g2.com/products/customer-io/reviews) - 4.4/5.0 (814 reviews)